This court order restrains the City of Joburg and its agencies from cutting water and electricity services to residents who have unresolved billing queries or disputes.
This court order restrains the City of Joburg and its agencies from cutting water and electricity services to residents who have unresolved billing queries or disputes.
This court order restrains the City of Joburg and its agencies from cutting water and electricity services to residents who have unresolved billing queries or disputes.
This court order restrains the City of Joburg and its agencies from cutting water and electricity services to residents who have unresolved billing queries or disputes.
IN THE SOUTH GAUTENG HIGH COURT
(JOHANNESBURG)
CASE NO: 2011/46597
PIHNO: 0
JOHANNESBURG, 15 December 2011
BEFORE THE HONOURABLE JUDGE SPILG
In the matter benween:~ le 7
PROPERTY OWNERS AND MANAGERS U- V8 i
ASSOCIATION i 1" Applicant
AFHCO HOLDINGS [PTY] LIMITE Dez; eeeune 20 2 _tpplicant
AFHCO PTY LIMITED PS applicant
ITHEMBA PROPERTY TRUST 3[PTY] LIMITED 4" Applicant
CIRCLEVEST SECURITISATION [PTY] LIMITED 5 Applicant
BORWA FINANCIAL SERVICES [PTY] LIMITED 6" Applicant
JIKA PROPERTIES [PTY] LIMITED 7 Applicant
MOOSILK INVESTMENTS [PTY] LIMITED 8" Applicant
AMBER MOUNTAIN INVESTMENTS [PTY]
JLIMITED 9” Applicant
NEWPORT REAL ESTATE [PTY] LIMITED 10" Applicant
ZAHAVI ESTATES CC 11" Applicant
OTHER MEMBERS OF THE FIRST APPLICANT
LISTED IN ANNEXURE; A’ 12" Applicant
and
CITY JOHANNESBURG METROPOLITAN
MUNICIPALITY I Respondent
CITY POWER JOHANNESBURG
{PTY] LIMITED 2" Respondent
JOHANNESBURG WATER (PTY) LIMITED 3° Responitent
PIKITUP JOHANNESBURG [PTY] LIMITED $" Respondent
EXECUTIVE MAYOR OF JOHANNESBURG
MPHO PARKS TAU 5" Respondent
CITY MANAGER TREVOR FOWLER 6" Respondent
ACTING MANAGING DIRECTOR, CITY POWER
SICELO ZULU 7" Respondent
ACTING MANAGING DIRECTOR
JOHANNESBURG WATER MANU PADIAYCHE 8" Respondent
ACTING EXECUTIVE DIRECTORS OF REVENUE ,
CITY OF JOHANNESBURG GERALD DUMAS 9" Respondent
HAVING read the documents filed of record and having considered the matteBY AGREEMENT BETWEEN THE PARTIES, IT IS ORDERED THAT:-
1 Inthe exercise hy the City of its rights and duly to collect revenue 1 collect reveante
land disconnect service through due process that is fair and transparent, the
Respondents undertake, pending the final determination of Part B of this Novice of
Motion, that they shall not terminate the supply of electricity and: or water to
properties within its jurisdiction unless it has complied with each of the following,
‘requirements
LL
13.
14,
16
47,
Charges in respect of electricity and water on the relevant consumer's
municipal accounts must have been accurately calculated accordiny to actual
and regularly updated reading and/ or reliahle estimated meter readings
prepared and issued hy the City of Johannesburg and/ or its municipal
entities,
where reliance is placed on estimated meter readings (or combination of
aennil and estimated meter readings), estimated meter readings must not
have heen used for any period longer than six conseeutive months
the consumer must been furnished on a regular basis with an aceurete and
reliable statement of account hy the City, showing the «anownt owing to it,
together with a computation of how such amounts are made up. carreetly
recording all charges payable t0 the City or its entities and all payareuts
‘made by the account holder «ud any eredits due;
such account must either have een posted or delivered ta the relevant
consumer at the consumer's nominated billing address, failing which a copy
‘mist have heen delivered to the property, alternatively the accom: iuust have
heen e-mailed and’ or faxed to the consumer, alternatively copy of the
account must have been made available to the consunier vie ahe City's
website:
The Civ must have given the consumer 14 days from date when i sends its
statement to pay in respect of the account rendered to the client. uiid the City
‘may nor disconnect unless the consumer failed to make payment ssithin chat
time or to make other payment arrangements to the satisfaction of the Cits:
te City must have sent a notice of demand to the consumer in respect of the
amount actually and legally outstanding in terms of the accu
have given the consumer fourteen days to pay. dnd its may not disconnect
services unless the consumer has faited to make such pavment or has fated 1
make other suitable payment arrangement 10 the satisfaction of the City
within that specified time:
and mist
where « consumer has logged « query or complaint in relation to the account
10 the effect that itis overcharged by the City in any respect whatsoever. the
City may not undertake the process of threatening ur wilerisking
disconnection of service subject to. compliance with the processes set out in
hed ret Control bylaws, which shall include the follow:
consumer must continue to pay the average of the preceding three
quonths accounts that are not in dispute and «ll subsequent
Sadisputed charges levied;1.7.2. the consumer's query must be considered by the City, and
1.7.3. proper notice must be given to the consumer of the outcome: and
1.74. If the query is found to lack merit, the constaner nust be allowed the
applicable period of time within which the consumer ix entitled 10
Iodge an appeal, and where an appeal is lodge. such appeal anust Be
allowed to run its course and the query and/or appeal must have
heen resolved in favour of the City before it ts eutitled ta disconnect
1.8 all notices must have been given to the consumer at the appropriate address
referred 1 in paragraph (1.4) hereof above;
1.9. notice nmust have been given 10 each occupant of the property, at such
proper, of the impending service termination, in compliance with the
requirements specified in the judgement of the Constizuiomal Cour in Joseph
and Others v City of Johannesburg and Others 2010 (4) SA 35 (CC) amd
1.10. the discomneetion of water supply shall be undertaken in a matter which docs
not deprive cach affected houschold of its entitlement to the continued aid
unincrrupted supply of the minimum basic allowance of 61100 litres: per
month free of charge.
2 The costs of Part A shall be reserved for determination by the Court when deciding
Part B.
3. This matier is postponed sine die.
BY THE COURT