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Superintendent Description: Key Performance Indicators

The document lists key performance indicators for a superintendent position, including metrics related to service utilization, patient and internal customer satisfaction, adverse events, training sessions, equipment downtime, doctor attendance, statutory requirements, operating theater utilization, and turnaround times for patient admission and discharge. It also lists internal interfaces with all departments and external interfaces with consultants and patients.

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Joshua Abhishek
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449 views1 page

Superintendent Description: Key Performance Indicators

The document lists key performance indicators for a superintendent position, including metrics related to service utilization, patient and internal customer satisfaction, adverse events, training sessions, equipment downtime, doctor attendance, statutory requirements, operating theater utilization, and turnaround times for patient admission and discharge. It also lists internal interfaces with all departments and external interfaces with consultants and patients.

Uploaded by

Joshua Abhishek
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SUPERINTENDENT

DESCRIPTION

Key Performance Indicators

Internal Interfaces
External Interfaces

Service Utilization Index

Patient Satisfaction index.

Internal customer satisfaction index.

No of adverse/sentinel events.

No of training sessions.

Conversion rates of service utilizations.

Customer Satisfaction

Classes per person per month

Downtime equipment < 24 hrs

Downtime critical equipment < 6 hrs

Doctors attendance 100%

Statutory requirements = 100%

Emergency attendance of doctors < 45 mins

Functional status of the OTs/Equipments > 95%

Statutory Requirements = 100%

OT utilizations rates > 80%

TAT (Discharge announced to patient going from Hospital)

TAT (Admission to Room allotment.

All Departments
Consultants/Patients

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