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Amity University Uttar Pradesh: Gautam Budha Nagar MBA 3 YEAR (Distance Learning) Curriculum & Scheme of Examination

This document provides an overview of a Total Quality Management course offered by Amity University Uttar Pradesh. The course aims to develop an understanding of strategic TQM, its implementation, and philosophy. It also familiarizes students with change management through TQM. The course content covers quality concepts, the growth of TQM including contributions from quality gurus, popular models like MBNQA, PDCA, IDEAL, CMM, CMMI, KAIZEN, and SIX SIGMA. It also examines TQM and organizational culture, including change management, morale, resistance to change, and barriers to TQM. Student performance is evaluated through in-class participation, two midterm exams, and a final exam.

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62 views1 page

Amity University Uttar Pradesh: Gautam Budha Nagar MBA 3 YEAR (Distance Learning) Curriculum & Scheme of Examination

This document provides an overview of a Total Quality Management course offered by Amity University Uttar Pradesh. The course aims to develop an understanding of strategic TQM, its implementation, and philosophy. It also familiarizes students with change management through TQM. The course content covers quality concepts, the growth of TQM including contributions from quality gurus, popular models like MBNQA, PDCA, IDEAL, CMM, CMMI, KAIZEN, and SIX SIGMA. It also examines TQM and organizational culture, including change management, morale, resistance to change, and barriers to TQM. Student performance is evaluated through in-class participation, two midterm exams, and a final exam.

Uploaded by

ArchnaNegi
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© © All Rights Reserved
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AMITY UNIVERSITY UTTAR PRADESH

GAUTAM BUDHA NAGAR


MBA 3 YEAR (Distance Learning)
Curriculum & Scheme of Examination
TOTAL QUALITY MANAGEMENT
Course Code:

MBADL 20404

Course Objective:
The aim of this course is to develop understanding of the strategic Total Quality Management (TQM), its
implementation and philosophy. The students will also be familiarized with the change management through
TQM
Course Contents:
Module I: Introduction to Quality
Quality concepts, nature of product quality and to study various approaches and methods to Software Quality.
Module II: Growth of TQM
Gurus and contributions, teaching and comparison.
Module III: MBNQA Model, PDCA, IDEAL , CMM,CMMI, KAIZEN, SIX SIGMA Models
Explanation of models, review of award models, review of popular International Models like ISO, SPC Tools, 7 QC
Tools,
Module IV: TQM and culture
Organizational change management through TQM and its relationship with culture, morale, Resistance to change,
barriers to TQM.
Examination Scheme:
Component Codes
Weightage (%)

PCP1
10

H1
15

H2
15

EE1
60

Text & References:


Text:

Total Quality Management, Sundaram Rao

Total Quality Management, Mahesh Sharma

Student Study Material


References:

Wankulu C.A., 1994, TQM: A Road Map, Tata-McGraw Hill India

Ahuluwalia J.S. Lt. Gen. Editor, 1997, Total Quality Management, Tata-McGraw Hill India

Crosby P., 1990, Let us Talk Quality, Penguin Publications

Davenport S., Kimberly & Others, 1996, Focused Quality, John Wiley Sons Inc.

Oakland, J. S. 1997, TQM: Text with Cases, Butteworth - Heinmann

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