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Sharing Excellence Topics (1) Nada Abdallah: "What Gets Measured Gets Done"

The document discusses performance measurement and effective metrics. It provides guidelines for creating metrics, including ensuring they are aligned with goals, understood by teams, measure processes not just results, and drive effective actions. Effective communication of metrics includes sharing with teams, and using tables, graphs and charts to present metrics over time. The benefits of metrics include continuous improvement, higher customer service, and increased productivity.

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NadaAbdallah
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52 views9 pages

Sharing Excellence Topics (1) Nada Abdallah: "What Gets Measured Gets Done"

The document discusses performance measurement and effective metrics. It provides guidelines for creating metrics, including ensuring they are aligned with goals, understood by teams, measure processes not just results, and drive effective actions. Effective communication of metrics includes sharing with teams, and using tables, graphs and charts to present metrics over time. The benefits of metrics include continuous improvement, higher customer service, and increased productivity.

Uploaded by

NadaAbdallah
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Sharing Excellence

Topics (1)
Nada Abdallah
“What gets measured… gets done”
16.09.2009
12th Oct, 2009
Content…
• Metrics Vs. Report
• Performance Measurement is to manage
processes, not results
• The goal of an effective metric
• Principles of effective Metrics
• Communication of Effective Metrics
• Benefits
• Q&A
16.09.2009
Metrics Vs. Report
• What is a Metrics?
 A collection of measurements over time;
 The foundation of a Performance Measurement
System (PMS);
 PMS consists of collecting, measuring, and
comparing output data for a process to a target
Metrics relate to a process and it drives behavior,
whereas reports show results
Example: KPIs in ITD

16.09.2009
Performance Measurement is to
manage processes, not results
• To improve performance, identify the underlying
process. Then measure the processes
• What is a process?
– A series of operations performed in the making of a
product / service
– A series of actions, changes, or functions bringing about a
result

16.09.2009
The goal of an effective metric is to :

Determin
e the Drive Reduce
Reduce Reduce Reduce
sources effective variabiliti
of process cost time money
actions es
variability

 Who can decide what metrics to use?


Anyone measuring the progress against goals

16.09.2009
Principles of effective Metrics:
Aligned with Enterprise,
Division, Business, and
Team goals;

Understood and owned Appropriate to the


by the team group’s needs;

Provide guidance for


Easy to measure;
effective actions;

Reflect performance in a
timely manner; “5Why’s
and Pareto Analysis”
16.09.2009
Communication of Effective Metrics
• Share it with the team to get the buy in;
• Present it in tables, graphs and charts;
• Add historical, forecast, or benchmark
figures to put the current data in
context.. Keep it simple

16.09.2009
Benefits…
• “What gets measured, gets done”; Metrics are a key
tool for continuous improvement;
• Higher customer service levels at lower costs with
fewer inventories;
• Reduced rework;
• Reduced variation;
• Higher productivity;
• Higher stock price

16.09.2009
Q&A
Thank You

16.09. 2009

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