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PRO JECT REPO RT O N

EM PLO YEES TRAI NI NG AND
DEVELO PM EN T

IN THE PARTISAL FULLFILLMENT OF REQUIRMENT

FOR THE AWARD OF DEGREE IN
MBA (MASTER OF BUSINESS ADMINISTRATION)

SUBMITTED TO

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SUBMITTED BY

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OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE
The primary objective of my study at _________________to lay down the foundation of training and
development.

SECONDARY OBJECTIVE
The objective of my study about employees training and development to improve the current process of
employees training and development at _________________.

My another objective is to apply my learning in the area of Human Resources so that I gain
significant practical and Understand the nature and importance of training and development and
identify the various inputs that should go into any programme.

Delineate the different stages in a training and development programme and describe each step.

Understand the need for and the ways of training for international assignments.

SCOPE OF THE STUDY

This research provides me with an opportunity to explore in the field of Human Resources. This
research also provides the feedback of people involved in the Training and development process Apart
from that it would provide me a great deal of exposure to interact with the high profile managers of the
company.

TRAINING
Training is concerned with imparting developing specific skills for a particular purpose. Training is the
act of increasing the skills of an employees for doing a particular job. Training is the process of

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learning a sequence of programmed behaviour.
In earlier practice, training programme focused more on preparation for improved performance in
particular job. Most of the trainees used to be from operative levels like mechanics, machines operators
and other kinds of skilled workers. When the problems of supervision increased, the step were taken to
train supervisors for better supervision.

DEVELOPMENT
Management development is all those activities and programme when recognized and controlled have
substantial influence in changing the capacity of the individual to perform his assignment better and in
going so all likely to increase his potential for future assignments.
Thus, management development is a combination of various training programme, though some kind of
training is necessary, it is the overall development of the competency of managerial personal in the
light of the present requirement as well as the future requirement.
Development an activity designed to improve the performance of existing managers and to provide for
a planned growth of managers to meet future organizational requirements is management development.

Management development is based on following on assumptions.

1. Management development is a continuous process. It is not one shot programme but continues
though out the career of a manager.
2. Management development is any kind of learning, is based on the assumption that there, always
existing a gape between an individuals performance and his potential for the performance.
3. Management development seldom takes place in completely peaceful and relaxed atmosphere.
4. Management development requires clear setting of goals.
5. Management development required conducive environment.

Training Need Identification for a company

Introduction
Training need identification is a tool utilized to identify what educational courses or activities should
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be provided to employees to improve their work productivity. Here the focus should be placed on needs
as opposed to desires of the employees for a constructive outcome. In order to emphasize the
importance of training need identification we can focus on the following areas:

To pinpoint if training will make a difference in productivity and the bottom line.

To decide what specific training each employee needs and what will improve his or her job
performance.

To differentiate between the need for training and organizational issues and bring about a match
between individual aspirations and organizational goals.

Identification of training needs (ITN), if done properly, provides the basis on which all other training
activities can be considered. Also requiring careful thought and analysis, it is a process that needs to be
carried out with sensitivity as people's learning is important to them, and the reputation of the
organization is also at stake.
Identification of training needs is important from both the organisational point of view as well as from
an individual's point of view. From an organisation's point of view it is important because an
organisation has objectives that it wants to achieve for the benefit of all stakeholders or members,
including owners, employees, customers, suppliers, and neighbours. These objectives can be achieved
only through harnessing the abilities of its people, releasing potential and maximising opportunities for
development. Therefore people must know what they need to learn in order to achieve organisational
goals. Similarly if seen from an individual's point of view, people have aspirations, they want to
develop and in order to learn and use new abilities, people need appropriate opportunities, resources,
and conditions. Therefore, to meet people's aspirations, the organization must provide effective and
attractive learning resources and conditions. And it is also important to see that there is a suitable match
between achieving organizational goals and providing attractive learning opportunities.

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Training Process

Needs Assessment
a) Organization Support b)
Organizational Analysis c)
Tasks and KSA Analysis d)
Person Analysis
Instructional
Objectives

Development of
Criteria

Training
Validity

Selection and
Design of
Instructional
Programs

Transfer
Validity

Training

Interorganizational
Validity
Use of
Evaluation
Models

Training Process

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Interorganizational
Validity

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Development Process

Competitive Environment

Stage-1

Organizational Strategy

Organizational Objective
Stage-2

Competency Mapping

Identifying Competency gapes

Career Planning

Training Needs Assessment

Annual Training Plan

Stage-3
Conduct of Training

Internal Training Programmes

External Training Programmes
Customised Training
Programmes

Review of Training Activities

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PROCESS OF DEVELOPMENT

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RESEARCH METHODOLOGY
MEANING OF RESEARCH:Research as the manipulation of things, concepts of symbols for the purpose of
generalizing to extend, correct or verify knowledge, whether that knowledge aids in construction of
theory or in the practice of an art.
The Research Methodology followed for further work can be primarily classified into two stages
namely Exploratory and Descriptive. The stepwise details of the research are as follows:

Stage - I
Exploratory Study: Since we always lack a clear idea of the problems one will meet during the
study, carrying out an exploratory study is particularly useful. It helped develop my concepts more
clearly, establish priorities and in improve the final research design. Exploratory study will be carried
out by conducting:
Secondary data analysis which included studying the website (www.___________.com) of the
company and also going through the various articles published in different sources (magazines, books,
internet, newspapers) on Small and Medium Scale Enterprises and Training and development process.
Experience surveys also conduct with Assistant-Manager Human Resources and the General Manager
and Personnel Officer of ________________ to gain knowledge about the nature of Training and
development process followed in the organization.

Stage II
Descriptive Study: After carrying out initial Exploratory studies to bring clarity on the subject
under study, Descriptive study will be carried out to know the actual Training and Development
method being followed. The knowledge of actual training and development process is needed to
document the process and suggest improvements in the current system to make it more effective. The
tools used to carry out Descriptive study included both monitoring and Interrogation.

Sample Selection : To know the Training and development process of the ___________, for
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identifying through Exploratory and Observational studies that the Assistant Manager Human
Resources, the General Manager at Head office and The Esteemed Managing Director of the company
are the right persons who provides training to the employees.

Research has shown specific benefits that a small business receives from training
and developing its workers, including:

Increased productivity.

Reduced employee turnover.

Increased efficiency resulting in financial gains.

Decreased need for supervision.

Limitations:
In view of the limited time available for the study, only the Training and Development
process could be studied.
The sample size is too small to reflect the opinion of the whole organization.
The answers given by the respondents have to be believed and have to be taken for
granted as truly reflecting their perception.

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QUESTIONNAIRE
Dear Sir/Madam,
I am doing a research work on Employees Training & Development. I would request you to kindly
spare some time to fill up this questionnaire.
Thank you very much for your cooperation.
Name -------------------------------------------------Designation------------------------------------------Department-------------------------------------------

Section I
Q1. Please mention your age
20-25
25-30
Above 30
Q2. Sex:
Male
Female
Q3. Marital Status:
Single
Married
Divorced
Q4. No. of years of experience:
Less than 3 years
3 to 5 years
More than 5 years

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Q5. Is this your first organization?
Yes
No

Section II
NOTE:

Please tick mark () the option you feel is most appropriate as per the following:

Rate on a scale of 1-6 to indicate your option, 1 being strongly disagree and 6 being
strongly agree
Q1. You know what is expected of

you at work.
Q2. You have the materials and
Equipment that you need to
do your everyday work.
Q3. The work you do has appropriate

task variety.
Q4.You are performing a job that
matches your skills.
Q5.You are given ample flexibility to
perform your job.
Q6.The organization clarifies how its

evident through
employee behavior.
Q7.The organization rewards or

recognizes such employee behavior.

Q8.You feel comfortable working with
your team members.
Q9.Your organization has created a
professional, attractive work area
that is functional and promotes
productivity
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culture is

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Q10.The company provides you a safe

work environment by accident

prevention & safety programs.
Q11.Your work interferes with your
personal relationships & family
responsibilities.
Q12.Your salary is fair, equitable
and competitive.
Q13.You are offered economically feasible
employee benefit programs tailored to
individual needs.
Q14.Rewards in your organization are
immediate and appropriate.
Q15.Performance goals are behavioral,
result-oriented and achievable.
Q16.Performance is regularly tracked
and measured.
Q17.Performance measures are mutually
agreed on & discussed by both the
employee & supervisor.
Q18.Performance is appropriately rewarded
with raises, incentives, rewards
and recognition.
Q19.Performance measurement is used
as criteria for promotions.
Q20.You are a part of a supportive and
productive team.
Q21.A variety of training & development
programs are offered to improve skills
Q22.You feel attached with your company,
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team & other employees.
Q23.You have the opportunity to grow and

prosper with the organization.

Q24.You work in a trusting and ethical
environment
Q25.You have a supervisor who is
respectful and one who inspires you

Section III
Q1. Has your company organizes a training and development programme?
Yes
No
Q2. If your organisation identifies the training needs for the employees?
Yes
No
Q3. On an average, how much time did it used to take for training and development programme?
One Month
Two Month
Three Month
Q4. How much training programs has been made in the past one year?
One
Two
Three
Q5. Do you have any training programs in the coming financial year?
Yes
No
Q6. Do your top management take feed back?
Yes
No
Q7. What do you think the training programs will be run in future?

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Yes
No
Q8. Do employee development programs raise unrealistic expectations about promotions?
Yes
No
Q 9. Do the Executive Director engage development activities for him/herself?
Yes
No
Q10. Do you feel trust in your supervisors?
Yes
No
Q11. Do the practice's supervisors use positive attitude with employees?
Yes
No
Q12. Does the practice have a consistent, timely and fair method for evaluating individual
performance?
Yes
No
Q13. Do you feel, you are being paid fairly?
Yes
No
Q14. Does your practice's equipment (everything from computers to scales) work properly?
Yes
No
Q15. Does your company use a specific training process?
Yes
No
Q16. Do you require a high degree of technical knowledge for your job?
Yes
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No
Q17. Are office conditions comfortable?
Yes
No
Q18. Do you satisfy with organizational training and development programmme?
Yes
No

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BIBLIOGRAPHY :
1. Making performance work effectively: - Philip Tom: McGraw Hill Book Company: England:
1983.
2.

Principles and procedures in evaluating performance: John C. Flanagan: volume 28.

3.

Public Personal Administration: S L Goel: Sterling Publishers Pvt. Ltd.: New

4.

Training & Development : A Better way: Robert Hayden: Volume 52.

Delhi.

5. Research Methodology Methods and Techniques: Kothari C. R.: Willey Easter: New Delhi.
6.

P. Jyothi, P., Venkatesh, D.N., Human Resource Management

7. Kothari, C. R., Methods and Techniques, New Delhi, New Age International Publications
8.

Aswathappa, K., Human Resource Personal Management

Websites Search :
www.wiki.com
www.google.com
www.msn.com

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