Quick Reference Guide

Trianing and Support

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CONTENTS
SIGN IN & SIGN OUT 5
AIS PAGES 5
OFFICE BRIEFING PAGE 6
HELP 6
TIMATIC 6
CRYPTIC COMMANDS 6
ENCODE/DECODE 7
DATE AND TIME CONVERSIONS 7
MATHEMATICAL CALCULATIONS 8
AVAILABILITY 8
SCROLLING ENTRIES 9
DUAL CITY PAIR AVAILABILITY 9
SCROLLING IN DUAL CITY PAIR AVAILABILITY 9
DIRECT ACCESS 9
TIME TABLE ENTRIES 9
SCHEDULE ENTRIES

10

AVAILABILITY CHANGE ENTRIES

10

EXPLANATION OF AMADEUS ACCESS LEVELS...

10

STATUS CODE SEEN AT SELL TIME

12

FLIGHT INFORMATION

12

MINIMUM CONNECTING TIME

12

DISPLAY CONNECTION POINTS

13

SEGMENT SELL

13

MANDATORY PNR ELEMENTS

14

NAME ELEMENT

14

PHONE FIELD

14

TICKETING ARRANGEMENT

14
GPROT05/JAN14/VER7

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REFERENCE

15

END TRANSACTION

15

OPTIONAL ELEMENTS

15

OTHER SERVICE INFORMATION

15

SPECIAL SERVICE REQUEST

16

APIS TRAVEL DETAILS

16

APIS PASSPORT INFORMATION WITH PARTIAL DATA

17

APIS VISA INFORMATION

17

APIS ADDRESS INFORMATION

18

ADVANCE SEATING THROUGH SEAT MAP

18

OPEN SEGMENT

18

INFORMATION SEGMENT

18

GHOST SEGMENT

18

FREQUENT FLYER NUMBER

19

EXTENDED SECURITY

19

TICKET NUMBER TRANSMISSION

19

WORKFLOW TO CREATE TICKETLESS AIRLINE BOOKING

20

PRICING ENTRIES

20

POINTS TO REMEMBER

20

PNR RETRIEVAL & DISPLAY

21

PNR CLAIM

22

PNR MODIFICATIONS

22

PNR AND ITINERARY PRINTING

22

SPLIT BOOKINGS

23

HANDLING NON HOMOGENEOUS PNR CONDITION

23

COPY PNR

23

PNR HISTORY

24

PNR RECALL ENTRIES

24

MULTI LIST-SEARCH BY FLIGHT

24
GPROT05/JAN14/VER7

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SEARCH BY OFFICE

25

QUEUES 25
SEND FREE FLOW TEXT MESSAGE

25

QUEUE NICKNAMES

26

QUEUE SORTATION

26

QUEUE VIEW

26

QUEUE PLANNER

26

QUEUE MONITOR

26

AMADEUS E MAIL

27

E MAIL STATS

27

FARES 28
FARE QUOTE RATE OF EXCHANGE

28

FARE QUOTE EXCESS BAGGAGE

28

CREDIT CARD APPROVAL

28

FARE QUOTE CURRENCY

28

FARE QUOTE DISPLAY

28

HISTORICAL FARES

29

FARE DISPLAY FOR INDIAN AIRLINES CORPORATE FARES

29

FARE QUOTE DISPLAY CHANGE ENTRIES

29

FARE QUOTE NOTES

30

FARE QUOTE BOOKING CLASS

30

FARE QUOTE ROUTING

30

FARE QUOTE PRICING

30

FARE QUOTE MILEAGE

31

ITINERARY PRICING

31

FARE DIAGNOSTIC

32

BEST PRICER

32

HOTELS 32
ACCESS LEVEL

32
GPROT05/JAN14/VER7

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BEST AVAILABLE RATE (BAR) GUARANTEE

33

HOTEL AIS AND HELP PAGES

33

HOTEL LIST DISPLAY

33

HOTEL AVAILABILITY

34

MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF AVAILABILITY

35

SCROLLING ENTRIES

35

HOTEL SELL

35

HOTEL FEATURES

35

HOTEL POLICY INFORMATION

36

HOTEL PRICING

36

HOTEL RATE CHANGE

36

HOTEL TERMS

36

HOTEL POINTS OF REFERENCE

37

HOTEL MODIFICATIONS / CANCELLATION

37

CARS 38
ACCESS LEVELS DESCRIPTION

38

CAR LIST DISPLAY

38

CAR AVAILABILITY DISPLAY

39

CAR RATE FEATURES, CAR TERMS

39

CAR SCROLLING ENTRIES

39

CAR SELL

39

CAR MODIFICATIONS

40

CUSTOMER PROFILE

40

AMADEUS SITES

42

LIVE CHAT

42

AMADEUS LEARNING CITY

42

GENERAL DOS AND DONTS FOR RESERVATIONS

42

GPROT05/JAN14/VER7

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VISIT AMADEUS ONLINE LEARNING AT www.alc.amadeus.com

SIGN IN & SIGN OUT

HE SIGN

SIGN IN TO ONE WORK AREA

JI 1234AA/AS

SIGN IN TO ONE WORK AREA WITH PASSWORD

PROTECTION

JI 1234 AA/AS-PASSWORD

SIGN IN TO ALL WORK AREAS

JI*1234AA/AS

SIGN IN TO ANOTHER WORK AREA C

JXC

JUMP MOVE TO WORK AREA B

JMB

JUMP DISPLAY

JD

REDISPLAY SIGN MESSAGE FOR THE DAY

JB

JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS/

PARTICULAR WORK AREA

JO / JO* / JOC

SIGN OUT OF SPECIFIC WORK AREA

JOB

AIS PAGES

HE AIS

VIEW AIS MAIN MENU

GG AIS

PRODUCT ANNOUNCEMENTS IN AMADEUS

GG NEWS

INFORMATION ON AN AIRLINE, FOR EX, UL

GG AIR UL

AIRLINE LOCAL CONTACT NUMBERS

GG AMA IN LCL

USEFUL INFORMATION PAGES WITH I N AMADEUS

GG AMA IN USE

INFORMATION ON A PARTICULAR COUNTRY

GG COU FR

INFORMATION ON A SPECIFIC AIRPORT

GG APT NRT

INFORMATION ABOUT THE CONTACT NUMBERS OF GG AIR LH GB 6 (GGAIRLH is the default format
AIRLINES IN ANOTHER COUNTRY (PAGE MAINTAINED for the Lufthansa system pages followed by the
BY LH)
2 letter country code and 6 is the default page
for the airline contact numbers)
INFORMATION ABOUT THE CONTACT NUMBERS OF
CONSULATES & EMBASSIES IN ANOTHER COUNTRY
(PAGE MAINTAINED BY LH)

GG AIR LH GB 0 (GGAIRLH is the default format

followed by the 2 letter country code and 0
is the default page for the embassies and
counsulates numbers)

CURRENT WEATHER FORECAST FOR A CITY

GG WEA LAX

PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL

GG PCA xx (xx=carrier code)

TO SEE THE LIST OF CARRIERS STARTING WITH FIRST

LETTER OF CARRIER CODE

GG PCAL AIR x (X=first letter of the airline name)

TO SEE THE LIST OF CARRIERS SORTED BY ORIGIN

COUNTRY

GG PCAL COU x (X=first letter of the country

name)

INFORMATION ON A SPECIFIC CAR COMPANY

GG CAR ZE

INFORMATION ON A SPECIFIC HOTEL CHAIN

GG HTL RD
GPROT05/JAN14/VER7

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DOWNLOAD THE ONLINE QRG /QRT from www.amadeus.co.in

INFORMATION ON TRAINING SCHEDULES

GG AMA IN TRx (where x = region code, for ex,

for Delhi(North), the page would be GG AMA
IN TRN) (Where N=North, W=West, E=East,
S=South, A=ALL)

INFORMATION ON AMADEUS LEARNING CITY

GG AMA IN ALC

INFORMATION ABOUT ETKT LOCAL GUIDELINES

GG AMA IN ETT

INFORMATION ON INDIAN (AIRLINES) BOOKING

GUIDELINES

GG AMA IN IND

AMADEUS INDIA INFORMATION PAGE ON

RESERVATION AND TICKETING GUIDELINES

GG AMA IN TKT

TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES

GG CODE

TO SEE A LIST OF ALL CODES STARTING WITH W

GG CODE W

AMADEUS INPUT AND OUTPUT ACTION CODES

GGCODE.64

TO SEE THE AIR ALLIANCES LIST

GG ALLIANCE

OFFICE BRIEFING PAGE

HE GD

DISPLAY YOUR OFFICE BRIEFING PAGE

GD

EDIT OFFICE BRIEFING PAGE

GMD

HELP

HE HE

HELP INDEX BY LETTER

HE A

HELP ON NAME ELEMENT

HE NM

STEP BY STEP INSTRUCTIONS FOR COMMON TASKS

HE STEPS

HELP ON MEALS

HE MEAL CODES

HELP ON THE LAST TRANSACTION ENTERED

HE/

HELP ON TICKETLESS ACCESS

HE TLA

TIMATIC

HE TI

In Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on
the command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the
Scripts tab refers to Timatic (it says Travel Information). Use a mouseover to conrm.4.Click on the icon.
This will open up the Timatic window where you can check Visa /Health information / information regarding
Customs, taxes to be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email
icon and then click on Send. Enter email address of receiver and click on Send. 5. In case your email setup
is not congured, do that rst. There is a seperate handout available for the steps.
CRYPTIC COMMANDS:

HE TI

MASK FOR VISA INFORMATION

MASK FOR HEALTH INFORMATION
MASK FOR VISA AND HEALTH INFORMATION

TIFV
TIFH
TIFA
GPROT05/JAN14/VER7

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CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT, SUPPORTED AS A SMART TAB IN AMADEUS SELLING PLATFORM

REFRENCING TIMATIC FROM A PNR

TIRV/NAIN/S2-3

INDEX FOR NEWS ITEMS

TINEWS

INDEX FOR RULES,TERMS AND DEFINITIONS

TIRULES

LIST OF AIRPORTS FOR A SPECIFIC COUNTRY

TILCC/GERMANY

TO CHECK CUSTOMS

TIDFT/IN/CS

LIST OF COUNTRY GROUP CODES AND GROUP NAMES

TIRGL

DISPLAY MEMBER COUNTRIES FROM GROUP CODES

(where SCHS is the group code for Schengen states)

TIRGL/SCHS

Note: The information provided in the TIMATIC display is not guaranteed by Amadeus.
ENCODE/DECODE

HE CONVERT

ENCODE CITY / AIRPORT NAME

DAN ROME

ENCODE FROM PART OF CITY NAME

DAN CIN*

ENCODE ANY LOCATION CALLED LONDON, BRITAIN

ONLY

DAN LONDON/GB

TO DISPLAY THE TEN NEAREST AIRPORTS TO A CITY

DAN DELHI/N

DECODE CITY / AIRPORT NAME

DAC TYO

TO LIST THE CODES ASSOCIATED TO A CITY

DB NYC or DB NEWYORK

ENCODE AIRLINE NAME

DNA SABENA

DECODE AIRLINE NAME

DNA SN

ENCODE COUNTRY NAME

DC FRANCE

DECODE COUNTRY NAME

DC FR

ENCODE A HOTEL

DNH BEST WESTERN

DECODE A HOTEL

DNH BW

ENCODE A CAR COMPANY

DNC AVIS

DECODE A CAR COMPANY

DNC ZI

ENCODE A STATE

DNS FLORIDA

DECODE A STATE

DNS US FL

LIST STATES FOR A COUNTRY

DNS US

DECODE AN AIRCRAFT TYPE

DNE IL9

DECODE A HOTEL RATE CODE (EX SUM)

DNN SUM

DECODE CAR EQUIPMENT

CE PHN

DATE AND TIME CONVERSIONS

HE DD

CURRENT TIME IN SINGAPORE

DD SIN

TIME DIFFERENCE BETWEEN TWO CITIES

DD LON/LAX
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ACCESS AN ONLINE SELF-PACED, SELF-HELP SEARCH THROUGH E-SUPPORT CENTRE SMART TAB ON ASP

COMPARE TIME IN OTHER CITY

DD LON1500/LAX

TO CHANGE THE UTC TIME TO LOCAL TIME

DD ZZZ1500/DEL

DISPLAY DAY OF WEEK

DD25DEC08

DAYS

DD22APR13/30

MATHEMATICAL CALCULATIONS

HE DF

ADD VALUES

DF 889; 1733; 669

SUBTRACT VALUES

DF 1955-889

MULTIPLY

DF1604*33

DIVIDE

DF1509/34

AVAILABILITY

HE AN

NEUTRAL AVAILABILITY

AN10DECDELLON

AVAILABILITY FOR SPECIFIC AIRLINE

AN10DECDELSIN/ASQ

AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers)

AN10DECDELSIN/ASQ,AI,TG

EXCLUDE SPECIFIC AIRLINE (up to 6 airlines can be

excluded)

AN23DECDELLON/A-AI,IT

AVAILABILITY WITH DEPARTURE TIME

AN10DECLONBRU1600/ASN

AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD)

(max3 can be added)

AN20DECDELBKK/ATG/CM

AVAILABILITY WITH SPECIFIC CABIN CLASS

AN20DECDELLON/ABA/KY

AVAILABILITY AS PER NUMBERS OF SEATS

AN23DECDELLON/B4

AVAILABILITY WITH CARRIER CODE, NUMBER OF

SEATS AND RBD CLASS SPECIFIED

AN23DECDELBKK/ATG/CM/B4

AVAILABILITY WITH TRANSIT POINTS

AN28JUNDELLAX/XBKK

AVAILABILITY WITH 2 TRANSIT POINTS

AN28JUNDELSFO/XBKKLAX

AVAILABILITY WITH TRANSIT POINT & AIRLINE

AN10DECDELSFO/ALH/XMUC

EXCLUDE A CONNECTING POINT

AN19SEPDELLON/X-FRA/ALH

ONLINE CONNECTIONS

AN26DECDELLAX/O

CARRIER-PREFERRED DISPLAY

ANTG15SEPDELBKK

ALLIANCE AVAILABILITY

AN*A15SEPDELLON (Star Alliance)

ALLIANCE AVAILABILITY

AN*O18DECBKKSYD (One World)

ALLIANCE AVAILABILITY

AN*S12JULDELNCE (Sky Team)

AVAILABILITY BY ARRIVAL TIME

AA12DECLONNYC1500

SEVEN DAY SEARCH ENTRY

AN/17DECBOMNBO/AKQ

AIR ASIA AVAILABILITY

AN12APRTRZKUL/AAK
GPROT05/JAN14/VER7

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LAUNCH NEW AMADEUS TRAINING (SKL) MODE BY http://training.amadeusvista.com

CHANGE TO TICKETLESS ACCESS AIRLINE DISPLAY

ACW1/B1(where first 1 is the line number and

second 1 is the number of seats)

SCROLLING ENTRIES
TO MOVE UP TO THE PREVIOUS SCREEN

MU

TO MOVE DOWN TO THE NEXT SCREEN

MD

TO MOVE TO TOP OF THE DISPLAY

MT

TO MOVE TO THE DISPLAY FOR THE NEXT DAY

MN

TO MOVE TO THE DISPLAY FOR THE PREVIOUS DAY

MY

DUAL CITY PAIR AVAILABILITY

HE AN

WITH RETURN ON SAME DAY

AN12DECFRALON/ABA*

WITH RETURN DATE SPECIFIED

AN12DECFRALON/ABA*16DEC

WITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED AN12DECFRALON/ABA*25DECLONNYC/AAA

SCROLLING IN DUAL CITY PAIR AVAILABILITY
MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR

MUF/ MDF/ MNF/ MYF

MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY MUS/ MDS/ MNS/ MYS

PAIR
DIRECT ACCESS

HE DIR XX (where XX = Airline Code)

TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES

ARE SUPPORTED BY AN AIRLINE

HE DIR 9W (FOR JET AIRWAYS)

DIRECT ACCESS AVAILABILITY FOR AIRLINE

19WAD23DECSINJKT

SCROLLING IN DIRECT ACCESS AVAILABILITY

19W MN (MOVE NEXT)

SCROLLING IN DIRECT ACCESS AVAILABILITY

19W MY(MOVE YESTERDAY)

SCROLLING IN DIRECT ACCESS AVAILABILITY

19W MD(MOVE DOWN)

SCROLLING IN DIRECT ACCESS AVAILABILITY

19W MU(MOVE UP)

DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR

1AIRT H55PW (Where AI is the carrier supporting

direct access PNR Display)

DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX 9W)

19WFQDDELLON

TIME TABLE ENTRIES

HE TN

NEUTRAL TIME TABLE

TNDELSIN

NEUTRAL TIME TABLE FOR AN AIRLINE (this displays

the timetable for non-participating carriers as well)

TN DELPBH/AKB

NEUTRAL TIME TABLE WITH DATE AND AIRLINE

TN10DECDELSIN/ASQ

TO DISPLAY THE TIMETABLE FOR ALL THE YY

CARRIERS (including the non-participating carriers)

TN01MAYDELLON/AYY
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10

AMADEUS SELLING PLATFORM, THE WORLDS MOST USED RETAILING APPLICATION FOR TRAVEL PROFESSIONALS

SCHEDULE ENTRIES

HE SN

NEUTRAL SCHEDULE

SNDELLON

NEUTRAL SCHEDULE WITH DATE AND AIRLINE (this

displays the schedule for non-participating carriers as
well, however without the posting levels)

SN15DECCCUPBH/AKB

TO DISPLAY THE SCHEDULE FOR ALL THE YY

CARRIERS(including the non-participating carriers)

SN01MAYDACPBH/AYY

DUAL CITY PAIR SCHEDULES

SN23SEPMADLIS*BCNCDG

ROUND TRIP SCHEDULE DISPLAY

AVAILABILITY CHANGE ENTRIES

AVAILABILITY CHANGE TO SPECIFIC DATE

SN23SEPCDGLHR*25SEP
HE AC/HE ACR
(For schedule change replace AC in the entries
below with SC)
AC 15DEC

AVAILABILITY CHANGE TO 5 DAYS AHEAD

AC 5

AVAILABILITY CHANGE TO 3 DAYS PREVIOUS

AC -3

AVAILABILITY CHANGE TO SPECIFIC AIRLINE

AC/ABA

AVAILABILITY CHANGE TO YY DISPLAY

AC/AYY

AVAILABILITY CHANGE TO FARE DISPLAY

AC FQ

AVAILABILITY CHANGE TO SCHEDULE

AC SN

CHANGE CITY OF ORIGIN

AC BOM

CHANGE CITY OF DESTINATION

AC // KUL

AVAILABILITY CHANGE TO RETURN

ACR20DEC

AVAILABILITY CHANGE TO RETURN WITH DATE AND

AIRLINE

ACR20DEC/ABA

CHANGE TO DIRECT ACCESS DISPLAY (where applicable) ACLx(where X=line no of availability display)
EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION
LEVELS BY AN AIRLINE, REFER TO GG PCA XX
AMADEUS COMPLETE ACCESS ( / )

Amadeus Complete Access gives the highest level

of connectivity between an airline and Amadeus,
including last-seat availability and immediate
conrmation. Example of airlines supporting this
feature are BA, AF, The access level is represented
by a (/) in the Amadeus availability displays. Note:But If the airline is not the Altea airline then we
can still perform ACL or 1XXad entry if supported
by the airline.

GPROT05/JAN14/VER7

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11

WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION

AMADEUS ACCESS SELL ( . )

Amadeus Access Sell offers a fully secured sale

for each seat. When a seat sell request is made,
Amadeus checks the ight in the airlines own
inventory system. According to the status, the sale
is conrmed, waitlisted, or rejected immediately.
If the airline conrms the booking at segment
sell time, a HK status is returned.The Airlines
own record locator is automatically appended to
the Amadeus PNR after EOT.If the airline does not
conrm the booking, a UC or HL status code is
returned. Note: Agents may use direct access to
get last seat availability Ex JL

DIRECT ACCESS (DIR) ( * )

Direct Access provides a real-time link to the

airlines own system to display an accurate
availability at the time the request is made. This
link is created through the use of Direct Access
entries (ACL or 1xxAD entries).This functionality
provides last seat availability of the airline on a
secondary display. Seats sold on this real time
link carry a LK status code. The airline may have
the record locator return option supported. It is
important that the sell entry be made within 3
minutes of accessing the direct access display.

STANDARD ACCESS

Schedules are updated on a weekly basis.When

you book a seat on a standard access airline,
the airline may revert with the conrmation or
rejection of sale within 12 hours. If the airline
supports Record Return option, its own record
locator is appended to the PNR. Seats sold are in
SS status code.

AMADEUS TICKETLESS ACCESS ( - )

Amadeus Ticketless Access is a new type of

access that enables end users to get availability
and schedules from the low cost carriers in the
Amadeus principal displays. Ticketless Airlines are
identied by a - in the Access indicator eld and
by the letter Y in the Ticketless Access eld of
the carriers GG PCA page. For more information
refer to HE TLA. Ex AK

GPROT05/JAN14/VER7

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12

DISPLAY AND PRINT PASSENGER LISTS THROUGH LP / LPO ENTRIES

Related Topics: AMADEUS LAST SEAT AVAILABILITY

INDICATOR

A Slash indicator, (/), displayed before the

Departure (/ PLACED BEFORE THE DEPARTURE
CITY) city indicates that the seat count you
see is obtained in real time from the airlines
inventory. The seat count shown for a class is
the true number of seats left in that class.Ex
MK, QF, SA, VS

STATUS CODE SEEN AT SELL TIME

DESCRIPTION / ACCESS TYPE

Note: The segment status that is displayed at segment sell time reects the type of access used by the
airline
HOLDING CONFIRMED/AMADEUS ACCESS,
ACCESS SELL
HN

HOLDING NEED/AMADEUS ACCESS, ACCESS SELL

HL

WAITLISTED/AMADEUS ACCESS, ACCESS SELL

LK

HOLDING CONFIRMED/DIRECT ACCESS

NK

HOLDING CONFIRMED / DIRECT ACCESS,

PENDING RECORD LOCATOR RETURN

SS

SOLD / ACCESS UPDATE, STANDARD ACCESS

NN

NEED SEGMENT/ON REQUEST

In newly sold extended air segments, before end of transaction, additional status codes are used (list
below). After end of transaction, these codes are changed to HK, HN or HL
DK

CONFIRMED / AMADEUS ACCESS, ACCESS SELL

DN

ON REQUEST / AMADEUS ACCESS, ACCESS SELL

DW

WAITLISTED / AMADEUS ACCESS, ACCESS SELL

FLIGHT INFORMATION

HE DO

DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER,

DATE AND SECTOR

DO TG774 /23DEC /BKKLAX

DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT DO 2 (where 2 is the segment No. of PNR or
OR AVAILABILITY
the line no. of availability display
DISPLAY FLIGHT INFORMATION FROM A DIRECT
ACCESS DISPLAY

DO 21

Note : On the cryptic screen, if you right click on the highlighted flight number, you can see the DO
information
MINIMUM CONNECTING TIME

HE DM

DISPLAY MINIMUM CONNECTING TIME FOR CITY

DM FRA

DISPLAY MCT FOR INTER-AIRPORT CONNECTION

DM LHR-LGW
GPROT05/JAN14/VER7

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13

ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY

DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH

THE TERMINALS SPECIFIED AS WELL

DM ORYW-CDG2B

DISPLAY MCT FOR CARRIER

DM BA/ LHR /AA

DISPLAY MCT FOR CARRIER AND AIRPORT

DM BA/ LHR-LGW /AA

DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE

DISPLAY

DM 1

DISPLAY MCT FROM A PNR DISPLAY (for segment 2

and 4 of the PNR)

DM 2/4

CHECK MCT AND SEGMENT CONTINUITY IN A PNR

DMI

DISPLAY CONNECTION POINTS

HE DRT

TO DISPLAY NEUTRAL CONNECT POINTS

DRT DEL BJS

TO DISPLAY CONNECT POINTS WITH DATE AND

SPECIFIC AIRLINE

DRT 19AUG DELBJS / ATG

TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE DRT 19AUG DELBJS / A-TG
EXCLUDED
TO DISPLAY CONNECT POINTS WITH A CONNECT
POINT OPTION

DRT 19AUG DEL BJS / XHKG

TO DISPLAY CARRIER PREFERRED CONNECT POINTS

DRT QF 15AUG DEL HNL

SEGMENT SELL

HE SS

SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY SS1Y3

OR SCHEDULE DISPLAY
SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4

SS1YM4

SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR

AVAILABILITY DISPLAY

SS2Y1*11

SELL IN DIFFERENT CLASSES OF TRAVEL OR IN

DIFFERENT RBDs FROM DUAL CITY PAIR DISPLAY

SS1Y1*F13

SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT

SS1Y1/PE

LONG SELL ONE SEAT

SSTG316M03AUGDELBKK1

LONG SELL FOR WAITLISTED SEGMENT

SSTG316C03AUGDELBKKPE1

SELL FROM DIRECT ACCESS DISPLAY

SS1K21

SELL FOR SELECTED PASSENGERS

SS2C1/P1,3

SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR

SS1C3 /UM5 (Where 5 is the age of the UMNR )

SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR

SS1C1 /UM6*11/UM6 (where 6 is the age of

the UMNR)

WHEN THERE IS MORE THAN ONE UMNR IN THE SAME SS2C3 /UM5,7
PNR
GPROT05/JAN14/VER7

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14

MAXIMISE YOUR EFFICIENCY WITH SIX WORK AREAS

SPACE SELLING FOR STRETCHER PASSENGER FOM

AVAILIBILITY (eg. LH airline)

SS1Y1/ST

MANDATORY PNR ELEMENTS

HE PNR

NAME ELEMENT

HE NM

BASIC ENTRY

NM1ROY/ASHOK MR

COMMON SURNAME

NM2SEN/RAHUL MR/JAYA MRS

DIFFERENT SURNAME

NM1SEN/JAYA MS 1SETH/RADHA MS

ACCOMPANIED INFANT

NM1SINGH/NISHA MRS(INF/ANU/02FEB09)

INFANT WITH DIFFERENT SURNAME

NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN09)

CHILD PASSENGER

NM1JAIN/RADHA MISS(CHD/06APR03)

INFANT WITH A SEAT

NM1BROWN/JANE(INS)

NAME ELEMENT FOR A STRETCHER PASSENGER

NM1LEWIS/JOHN MR (IDSTCR)

Note 1 : SSR element automatically generates with the childs and infants name and age. If the infants
DOB is not provided the system will take the PNR creation date as the infants DOB. Note 2 : Do not use
the Child (CHD) passenger type in the name when booking an unaccompanied minor
PHONE FIELD

HE AP

CONTACT INFORMATION AS PER OFFICE PROFILE

AP

ENTER CONTACT INFORMATION

AP BOM CTCH45644455 CTCB646446

CTCT45665657

ENTER MOBILE NUMBER

APM - DEL 9818568329

ENTER E-MAIL ADDRESS

APE - [email protected]

*Remember to transmit the data in the phone eld to the airline under OSI as well
TICKETING ARRANGEMENT

HE TK

TICKETING IN ORDER

TKOK

TICKETING TIME LIMIT DATE

TKTL05OCT

TICKETING TIME LIMIT DATE AND TIME

TKTL05OCT/1200

AUTOMATIC CANCELLATION OF THE ITINERARY ( Use

with caution as this generates auto cancellation of
the PNR as per the date and time specified )

TKXL/06APR

PASSENGER SPECIFIC TK ELEMENT

TKTL05OCT/1200/P1,4

TICKETING FOR DOMESTIC ITINERARY

TKDO01JAN (automatic queue placement to Q8C3)

TICKETING FOR INTERNATIONAL ITINERARY

TKIN05JAN (automatic queue placement to Q8C5)

*Remember to transmit the time limit to the airline under OSI as well

GPROT05/JAN14/VER7

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15

ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT MAPS

REFERENCE

HE RF

REFERENCE OF PERSON ACTIONING BOOKING

RF GEORGE

END TRANSACTION

HE ER / HE ET

END AND REDISPLAY PNR

ER

END AND IGNORE PNR

ET

END TRANSACTION, CHANGE ADVICE CODES AND

REDISPLAY

ERK

Note : You can enter all the mandatory elements together by combining them with a ; (semi colon)
Ex NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER
OPTIONAL ELEMENTS

HE AB/HE AM/HE RM/HE RC/HE OP/HE RIR

BILLING ADDRESS

AB 2115 HOTEL SHERATON,DELHI

BILLING ADDRESS (STRUCTURED FORMAT)

AB//CY-AMADEUS/A1-156 SECTOR 24/A2GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/

CO-INDIA
(Where CY=company, CI=city,CO=country)

MAILING ADDRESS

AM 1198 BASANT LOK,DELHI

MAILING ADDRESS (STRUCTURED FORMAT)

AM//CY-AMADEUS/A1-156 SECTOR 24/A2GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/

CO-INDIA
(Where CY=company, CI=city,CO=country)

GENERAL REMARK ELEMENT

RM PAX WILL COLLECT TICKETS COPY

CONFIDENTIAL REMARK

RC PAX PAYS BY CCVI33333553/1009

CORPORATE REMARK

RX VIP PAX TAKE CARE/S4/P1

ITINERARY REMARK

RIR HAVE A PLEASANT FLIGHT

ITINERARY REMARK PLACED AFTER PARTICULAR RIR COMPLIMENTARY CAR TRANSFER ON

SEGMENT OF PNR
ARRIVAL/S4
OPTION ELEMENT FIELD (automatic queue placement
to Q3)

OP12DEC/US VISA TO BE APPLIED

OTHER SERVICE INFORMATION

HE OSI

ADD OSI MESSAGE FOR CONTACT INFORMATION

OS EK PAX DEL CTCH 57775777

ADD OSI MESSAGE FOR CIP PASSENGER

OS EK PAX CIP MD ASIA TYRES/P1

ADD OSI MESSAGE FOR TIME LIMIT

OS EK TIMELIMIT 12DEC 1200HRS

ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR OS YY PAX CTCH DEL 5191912
ADD OSI MESSAGE FOR MOBILE TRANSMISSION

OS BA CTCM DEL 9818568329

GPROT05/JAN14/VER7

ADVANTAGE

16

AMADEUS SELLING PLATFORM NOW AVAILABLE ON MOBILE

SPECIAL SERVICE REQUEST

HE SSR

MEAL REQUEST

SR AVML

MEAL REQUEST WITH PASSENGER & SEGMENT

SR SFML/P2/S4-5

SEAT REQUEST (SEAT WISH)

ST/A (NON SMOKING AISLE)

ST/W (NON SMOKING WINDOW)
ST/E ( EXIT ROW SEAT)

SPECIFIC SEAT NUMBER REQUEST

ST/21A/P2

FOLLOW UP ENTRY TO VIEW THE SEAT

CHARCTERSTICS DETAILS

RTSTR

WHEELCHAIR REQUEST

SRWCHR/ P3/ S5

BASINETTE REQUEST

SRBSCT/P1

SSR MESSAGE WITH FREE FLOW TEXT:

(Special Meal request)

SRSPML - ANNIVERSARY CAKE/ P1/ S7

(Meet and assist request)

SRMAAS - PAX WITH INFANT/P2

(Other services)

SROTHS UL-PLS DAPO CNFM ASAP

FORM OF IDENTIFICATION-FOID

SR FOID IB HK1-DL12345678/P1 (Please refer

to HE FOID for more details)

TO MANUALLY CREATE AN SSR FOR UMNR

SRUMNR-UM06 (where 6 the age of the UMNR)

TO CREATE THE SSR WHERE THERE ARE MULTIPLE

UMNRS IN THE PNR

SRUMNR-UM06/07/08

TO SEE THE LIST FOR ALL THE SSR CODES

HESSR.480

APIS TRAVEL DETAILS

HE APIS

APIS PASSPORT INFORMATION

SRDOCSBAHK1-P-GBR-012345678-GBR30JUN73-M-14APR09-JOHNSON-SIMON-PAULH/P1/S3
where SR=PRIMARY TRANSACTION CODE
DOCS=SSR CODE FOR APIS PRIMARY TRAVEL
DOCUMENT
BA=AIRLINE CODE
HK1=ACTION CODE AND NUMBER OF SERVICES
REQUESTED (MANDATORY)
P=TRAVEL DOCUMENT TYPE
GBR=TRAVEL DOCUMENT ISSUING COUNTRY /
STATE USE THE THREE LETTER AIRIMP COUNTRY
CODE
GPROT05/JAN14/VER7

ADVANTAGE

17

SEND PASSENGER ITINERARIES IN CUSTOMIZED FORMAT THROUGH BIRD RES ITINERARY

12345678=TRAVEL DOCUMENT NUMBER (UPTO

15 DIGITS INCLUDING SPACES)
GBR=PASSENGER NATIONALITY IN THE THREE
LETTER AIRIMP CODE
30-JUN-73=DATE OF BIRTH OF THE PASSENGER
M=GENDER OF THE PAX
14-APR-12=DATE OF EXPIRY OF THE PASSPORT
JOHNSON=LAST NAME OF THE PASSENGER
SIMON=FIRST NAME OF THE PASSENGER
PAUL=MIDDLE NAME OF THE PASSENGER (IF
ANY)
HK1=PASSPORT HOLDER INDICATOR
/P1=PASSENGER ASSOCIATION
/S3=SEGMENT ASSOCIATION
APIS PASSPORT INFORMATION WITH PARTIAL
DATA

SR DOCS BA HK1-----30JUN73-M--SMITHDAVE/P1

Note:The minimum information for the partial entry contains-Full Name, Date of Birth, Gender. The system
error will be created when the above information is not provided.
APIS VISA INFORMATION

SRDOCO BA HK1-MANCHESTER GBR-V17317323-LONDON GBR-18JUN04-USA/P1/S3

where SR=PRIMARY TRANSACTION CODE
DOCO=SSR CODE(MANDATORY)
BA=AIRLINE CODE
HK1=ACTION CODE AND NUMBER OF SERVICES
REQUESTED (MANDATORY)
MANCHESTER GBR=PASSENGER PLACE OF BIRTH
V=TRAVEL DOCUMENT TYPE
17317323=VISA NUMBER
LONDON GBR=VISA PLACE OF ISSUE
18-JAN-10=DATE OF ISSUE FOR VISA
USA=COUNTRY / STATE WHERE THE VISA
APPLIES
/P1=PASSENGER ASSOCIATION
/S3=SEGMENT ASSOCIATION

GPROT05/JAN14/VER7

ADVANTAGE

18

USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES. HE FARE DIAGNOSTIC

APIS ADDRESS INFORMATION

SRDOCA BA HK1-D-USA-301 PARK AVENUENEWYORK-NY-10022/P1/S3

where SR=PRIMARY TRANSACTION CODE
DOCA=SSR CODE(MANDATORY)
BA=AIRLINE CODE
HK1=ACTION CODE AND NUMBER OF SERVICES
REQUESTED (MANDATORY)
D=TYPE OF DESTINATION (D FOR DESTINATION
& R FOR RESIDENCE)
USA=COUNTRY (OPTIONAL)
301 PARK AVENUE=ADDRESS DETAILS
NEW YORK=CITY (OPTIONAL)
NY=STATE/ PROVINCE/COUNTRY AS FREE TEXT
(OPTIONAL)
10022=ZIP CODE / POSTAL CODE
/P1=PASSENGER ASSOCIATION
/S3=SEGMENT ASSOCIATION

Note 1 : Use MI to signify male infant and FI for female infant

Note 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN
OR DC INDIA
ADVANCE SEATING THROUGH SEAT MAP

HE SM

DISPLAY SEAT MAP FOR FLIGHT DETAILS

SMLH761/C/03SEPDELFRA

DISPLAY SEAT MAP FOR A PNR SEGMENT 4

SM4

OPEN SEGMENT

HE SO

OPEN SEGMENT FOR A SPECIFIC CARRIER

SOLHCFRABOM

OPEN SEGMENT FOR A SPECIFIC DATE

SOLHC24DECFRABOM

OPEN SEGMENT WITH NO CARRIER SPECIFICATION

SOYYCFRABOM

INFORMATION SEGMENT

HE SI

INSERT SURFACE SEGMENT TO INDICATE BREAK IN

SEGMENT CONTINUITY

SI ARNK

INSERT FLIGHT SEGMENT FOR INFORMATION ONLY

SISV219Y20MAYJEDISTHK1/0815 1645

GHOST SEGMENT

HE SS

ADD GHOST SEGMENT INTO PNR

SSSQ401Y20DECDELSINGK1/YKABH (where
YKABH is the airline record locator)
GPROT05/JAN14/VER7

ADVANTAGE

19

REGISTER FOR TRAINING ONLINE ON www.amadeus.co.in

FREQUENT FLYER NUMBER

HE FFN

CHECK IF THE AIRLINE USES AMADEUS FREQUENT GG PCA XX (where XX = carrier code)
FLYER DATABASE
PNR CREATION FROM FREQUENT FLYER NUMBER
FFAAF-01234509876
(This entry works for airlines using Amadeus Frequent
Flyer Database
DISPLAY FREQUENT FLYER NAME FROM AIRLINE
DATABASE (This entry works for airlines using
Amadeus Frequent Flyer Database)

FFDAF-01234509876

ADD FREQUENT FLIER NUMBER INTO PNR

FFNAF-01234509876/P1

CHECK FREQUENT FLIER AGREEMENTS FOR BA

VFFD BA

PASS KL FREQUENT FLIER NUMBER TO PARTNER

CARRIERS NW AND UK AS WELL

FFNAF-01234509876,KL,AY,9W

FREQUENT FLIER THROUGH SSR

SR FQTV BA-FF22115

EXTENDED SECURITY

HE ES

SET UP A READ ONLY SECURITY (on the retrieved PNR) ES DELI22133-R

SET UP A READ AND WRITE SECURITY (on the retrieved ES DELI22134-B
PNR)
SET UP READ AND TICKET SECURITY

ES DELI22134-T

DISPLAY PNR EXTENDED SECURITY AGREEMENT (on the ESD

retrieved PNR)
CANCEL PNR EXTENDED SECURITY AGREEMENT (on the ESX
retrieved PNR)
RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS
BEEN RECEIVED

RT/DELI22123-SMITH (where DELI22123 is the

ofce that has extended the security)

TO RETRIEVE THE SECURITY ELEMENT FOR THE

CURRENT PNR, ENTER

RTE

TO RETRIEVE THE SECURITY ELEMENT HISTORY FOR

THE CURRENT PNR,

RHE

Note: The ES in the PNR can be given to maximum 5

receivers
TICKET NUMBER TRANSMISSION

HE FH/HE OS

CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO. TRANSMISSION
(where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS ALL TICKET NUMBERS ARE ALWAYS
TRANSMITTED, AUTOMATICALLY VIA FA ENTRY OR MANUALLY VIA FHE ENTRY. FA ONLY : TICKET NUMBERS
ARE ONLY TRANSMITTED VIA FA ENTRY, NOT FHE.

GPROT05/JAN14/VER7

ADVANTAGE

20

DISPLAY AND PRINT PASSENGER LISTS THROUGH LP / LPO ENTRIES

TKT NO. TRANSMISSION UNDER FHM (for manually

issued tickets)

FHM 125-3114500908

AUTOMATED TKT NO TRANSMISSION UNDER FH

FHA 125-3116400908

ELECTRONIC TICKET NUMBER TRANSMISSION

FHE 125-3114500900

ELECTRONIC TICKET NUMBER TRANSMISSION FOR

INFANT TICKET

FHE INF 125-3114500911

ELECTRONIC TICKET NUMBER TRANSMISSION FOR

ADULT PASSENGER (WITH ACCOMPANYING INFANT)

FHE 125-3114500912/P2

ELECTRONIC TICKET NUMBER TRANSMISSION FOR

CONJUCTION TICKETS

FHE 125-3114500909-10/P2

WORKFLOW TO CREATE TICKETLESS AIRLINE

BOOKING (Example AIR ASIA PNR)

HETLA / HE TICKETLESS

1. TO CHECK THE NEUTRAL AVAILABILLITY OF AIR ASIA AN12JUNTRZKUL/AAK

2. TO CHANGE THE DISPLAY TO TICKETLESS DISPLAY

ACW1/B1(where first 1 is the line number and

second 1 is the number of seats)

3. TO SELL THE SEATS FROM THE TICKETLESS DISPLAY SS1V1

4. PNR CREATION WITH MANDATORY ELEMENTS
a. Name Element

NM1WILLIAMS/ANNIE MS

b. Phone Element

AP PAX CTC DEL 91 9865621231

c. E Mail Address

APE [email protected]

d. Ticketing Element

TKOK

e.Pricing the PNR through FXP entry

FXP

View the stored fare

TQT

f. Form of Payment (Either Credit Shell or Credit Card)

FPAG
FPCCVI4111111111111111/1212/*CV123/
HOLDER NAME

g. End the transaction and retrieve the PNR

RFAGENT;ER

5.TO SYNCHRONISE THE AIR ASIA BOOKINGS

RTLC

Note: Once the PNR is saved the FOP in the PNR gets utilized.
PRICING ENTRIES
FXP Entry is used to store the fare in the PNR
TQT entry can be used for the breakup of fare and taxes
POINTS TO REMEMBER
Air Asia accepts point to point and round trip bookings
No waitlist bookings are done for Air Asia
Passenger needs to pay for the excess baggage charges at the airport directly
GPROT05/JAN14/VER7

ADVANTAGE

21

USE AMADEUS QUEUES TO WORK MORE EFFICIENTLY

PNR RETRIEVAL & DISPLAY

HE RT

RETRIEVAL BY PNR

RT QVH1A5

RETRIEVAL BY SURNAME

RT/SINGH

RETRIEVAL BY SURNAME AND INITIAL

RT/SINGH/J

RETRIEVAL OF ACTIVE PNRS ONLY

RT/SINGH/J*A

RETRIEVE PNR AT LINE 4 OF LIST

RT4

RETURN TO LIST

RT0

RETRIEVAL BY FLIGHT

RTLH761/14SEPDELFRA-SEN

RETRIEVE PNR BY TICKET NUMBER (contained in FA or

SSR element)

RTTKT/016-1234567890

REDISPLAY CURRENT PNR

RT

DISPLAY ONLY ITINERARY SEGMENTS

RTI

DISPLAY GENERAL FACTS INCLUDING OSI / SSR

ELEMENTS

RTG

DISPLAY REMARKS ONLY

RTR

DISPLAY PNR ELEMENTS RELATED TO FARE,TICKETING

AND ITINERARY ONLY

RTF,K,I

DISPLAY ELEMENTS FOR ONE PASSENGER ONLY

RT/P2

DISPLAY AIRLINE RECORD LOCATOR IN PNR

RL

DISPLAY AIRLINE RECORD LOCATOR IN NUMERIC

FORMAT

RLN

DISPLAY NUMERIC RECORD LOCATOR WHILE

RETIEVING PNR

RLN YBH22M

RETRIEVE PNR BY NUMERIC RECORD LOCATOR

RT 123456789012

RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS

BEEN RECEIVED

RT/DELI22123-SMITH (where DELI22123 is the

ofce that has extended the security)

DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR

RTSVI3 (Segment3)

RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY

RTU

RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD

RT*E

DISPLAY ALL QUEUES WHERE PNR IS PLACED

RTQ

TO SYNCHRONISE THE AIR ASIA BOOKINGS

RTLC

RETRIEVAL OF THE PNR WITH NUMERIC RECORD

LOCATOR

RT1234569778

TO RETRIEVE THE NUMERIC RECORD LOACTOR IN THE

PNR

RLN

GPROT05/JAN14/VER7

ADVANTAGE

22

CHECK YOUR ITINERARY ONLINE ON www.checkmytrip.com

TO RETIEVE THE NUMERIC RECORD LOCATOR WITH

ALPHA NUMERIC RECORDLOCATOR

RLN ZSD3WS

TO RETIEVE THE ALPHA NUMERIC RECORDLOCATOR

WITH NUMERIC RECORD LOCATOR

RLN 12345666655

PNR CLAIM

HE RO

PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL
FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY
STEP 1
RETRIEVING THE PNR CREATED IN ANOTHER OFFICE
RO CO ABC123 (where CO is the airline and
(BY RECORD LOCATOR)
ABC123 is the airline record locator)
RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME

RO AA 042/23AUGDELCHI-SHARMA

RETRIEVAL FROM A SIMILAR NAME LIST

RO 3 (where 3 is the line number of the PNR on

the list)

RETURNING TO THE SIMILAR NAME LIST

STEP 2
CLAIMING RESPONSIBILITY FOR THE PNR

RO 0

PNR MODIFICATIONS

HE XE/HE XI/HE DL/HE RR/HE SB

CANCEL SPECIFIED SEGMENT

XE 4

CANCEL RANGE OF SEGMENTS

XE 4-8

CANCEL NON-CONSECUTIVE SEGMENTS

XE 4,6

DELETE ELEMENT (TO REMOVE INACTIVE STATUS

CODES SUCH AS HX, UC FROM THE PNR FACE)

DL4

ACCEPT STATUS AS HK FOR SEGMENT

8/HK

ADD OR CHANGE PASSENGER ASSOCIATION

7/P1,4

CANCEL ITINERARY

XI

ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/

END TRANSACTION

ERK or ETK

CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR

SBY6

CHANGE CLASS TO Y FOR ALL SEGMENTS

SBY

CHANGE DATE FOR SEGMENT 7 OF PNR

SB25DEC7

ER or ET

Note: For Standard access carriers, do not use the SB

entries
PNR AND ITINERARY PRINTING

HE IED/HE IEP

ITINERARY BASIC DISPLAY FOR PASSENGER1

IBD/P1

ITINERARY BASIC PRINT FOR ALL PASSENGERS

IBP
GPROT05/JAN14/VER7

ADVANTAGE

23

VIEW BACKDATED FARES UPTO TWO YEAR IN THE PAST

ITINERARY EXTENDED DISPLAY FOR PASSENGER 2

IED/P2

ITINERARY EXTENDED PRINT FOR PASSENGER 2

IEP/P2

ITINERARY EXTENDED PRINT FOR PASSENGER 2 IN

FRENCH LANGUAGE

IEP/LP FR/P2

PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS IEPJ

PRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW)

WRA/RT

PRINT ENTIRE HISTORY

WRA/RH

SPLIT BOOKINGS

HE SP

MANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE

PNR AND
1/SPECIFY PASSENGERS TO BE SPLIT

SP 1,4

2/END AND FILE NEW PNR BEING CREATED

RF AMIT; EF

3/END TRANSACTION IN PARENT PNR

RF AMIT;ET

RETRIEVE SPLIT PNR RECORDS

RT AXR (in the retrieved parent PNR)

Note: Action changes in the new PNR only after airline record locator has been received in the PNR
HANDLING NON HOMOGENEOUS PNR CONDITION
(AUTOMATIC SPLIT)

HE NHP

NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split
at PNR creation stage. This happens when the number of services requested does not match the number
of passengers in the PNR
INCREASING/DECREASING THE SEATS WITH SEGMENT
ASSOCIATION (segment number/number of seats
required)

3/2

ASSOCIATING THE SEGMENT SOLD WITH THE

PASSENGER

3 / P2 OR 4-5/P1-2

END AND RECEIVE THE PNR FILE

RFSC;ER

RETRIEVE SPLIT PNR RECORDS

RT AXR

Note: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation
stage
COPY PNR

HE RRN

COPY THE WHOLE PNR

RRN

COPY PNR FOR FOUR PASSENGERS

RRN/4

COPY PNR FOR 7 DAYS LATER THAN ORIGINAL

BOOKING

RRN/DP7

COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL

BOOKING

RRN/DM3
GPROT05/JAN14/VER7

ADVANTAGE

24

USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES. HE FARE DIAGNOSTIC

COPY FOR SPECIFIC SEGMENTS ONLY

RRN/S2,6

COPY PNR WITH DIFFERENT DATE ON PARTICULAR

SEGMENT

RRN/S5D12SEP

COPY PNR AND CHANGE CLASS OF SERVICE

RRN/CY

COPY PNR TO CREATE LINKED AXR

RRA

COPY PASSENGER DATA ONLY

RRP/P2

COPY PNR AND CHANGE CLASS OF SERIVICE FOR A

SPECIFIC SEGMENT

RRN/S2CY/S3CJ

COPY ITINERARY SEGMENTS ONLY

RRI

PNR HISTORY

HE RH

TO SEE THE LIST OF PNR HISTORY DISPLAY OPTIONS

HE RH

FOR A LIST OF PNR HISTORY CODES, REFER TO HE RH

and then GP CODE

HERH.148

DISPLAY PNR HISTORY

RH

DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS

ONLY

RHA

DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI)

RHG

RETRIEVE SEGMENT HISTORY (SEGMENT 1)

RHS1

DISPLAY QUEUE HISTORY

RHQ

DISPLAY PNR HISTORY WITH QUEUE HISTORY

RH/ALL

PNR RECALL ENTRIES

HE RPD

RECALL PURGED PNR BY AMADEUS RECORD LOCATOR

RPD/RLC-A123B4/03JUL09 (any date between

PNR creation and PNR purge)

RECALL PURGED PNR BY FLIGHT/DATE SEGMENT

RPD/AF7708/16JUL09 (ight date)

Note: The purged amadeus pnr data can be retrieved for past 3 years.
MULTI LIST-SEARCH BY FLIGHT

HE LP

MULTI LIST PNR RETRIEVAL

MULTI LIST FOR WAITLIST SEGMENTS
Note: For a list of Search Option codes, go to HE LP
and then GPLP2
PLACE LIST ON QUEUE
SEND LIST TO PRINTER
MULTI LIST FOR RECONFIRMED SEGMENTS
MULTI LIST FOR SPECIFIC SSR
RETRIEVE PNR AT LINE 4 OF LIST

LP/TG316/12FEB/DELBKK
LP/W/TG316/12FEB/DELBKK

LP/W/TG316/12FEB/DELBKK-Q25C0
LP/W/TG316/12FEB/DELBKK-P
LP/R/TG316/12FEB/DELBKK
LP/S(FQTV)/TG316/12FEB/DELBKK
LP4
GPROT05/JAN14/VER7

ADVANTAGE

25

USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES. HE BEST BUY

RETURN TO LIST

LP0

SEARCH BY OFFICE

HE LPO

TO SEE THE LPO SEARCH CODES

HELPO.358

SEARCH BY CRITERIA

LPO/A(AF,BA)B(CPH)

SEARCH BY CRITERIA AND PLACE SEARCH RESULTS

ON SPECIFIC QUEUE

LPO/A(AF,BA)B(CPH) - Q29C2

Under LPO command we need to highlight this command LPO/W(*X)

SEARCH BY CRITERIA FOR HOTEL SEGMENTS

LPO/N(HTL)

SEARCH BY CRITERIA FOR INSURANCE SEGMENTS

LPO/N(INS)

SEARCH BY CRITERIA FOR CAR SEGMENTS

LPO/N(CCR)

DISPLAY THE PASSENGER LIST STATUS TABLE

LPS/PS

DISPLAY THE SEARCH RESULTS

LPS/D3

RETRIEVE A PNR FROM THE LIST

LPS23

RETURN TO LIST

LPS0

REMOVE A SEARCH FROM THE TABLE

LPX/3-5,7

QUEUES
DISPLAY TOTAL QUEUE COUNT

QT

DISPLAY ALL EXISTING QUEUES FOR AN OFFICE

QTQ

START QUEUE PROCESSING

QS97C0D1

REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE

QN

DELAY ITEM, DISPLAY NEXT ONE

QD

DELAY PNR TO SPECIFIC DATE AND TIME

QD09DEC/1200

EOT AND EXIT QUEUE MODE

QF

IGNORE PNR AND EXIT QUEUE MODE

QI

REDISPLAY QUEUE MESSAGE

QU

PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE

QE8C1

PLACE PNR TO ANOTHER OFFICE QUEUE

QE/DEL1A0900/0C0

INFORMATION PAGE TO SEE THE QUEUE ADDRESSES

OF THE AIRLINES

GGAMAINUSE.161

SEND FREE FLOW TEXT MESSAGE

QE/DELA0900/97 (ctrl+enter for new line)

WRITE TEXT OF MESSAGE (ctrl+enter)
REGARDS// (END Message with //) (enter)

GPROT05/JAN14/VER7

ADVANTAGE

26

DISPLAY COMBINED CONTENT OF GDS AND NON GDS HOTEL AVAILABILITY AND RATES THROUGH AMADEUS HOTEL MULTISOURCE

QUEUE NICKNAMES

HE QUEUE and then GP NIC

ADD A NICKNAME TO A QUEUE

QLAJANE/30C1

DISPLAY NICKNAME LIST

QLD

PLACE PNR ON QUEUE SPECIFIED BY NICKNAME

QE.JANE

QUEUE SORTATION

HE QUEUE and then GP SOR

ACTIVATE THE SIGN-ASSOCIATED CATEGORY

QAC6C21-21

NAME THE CATEGORY

QAR6C21NAME or QAN6C21NAME

QUEUE VIEW

HE QV

TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE

QV/8 or QV/8C41D1

SCROLLING DOWN IN THE DISPLAY

QVMD

TO OPEN A PNR FROM THE LIST

QV2

QUEUE PLANNER

HE QVR

QUEUE SUMMARY PLANNER - DISPLAY BY RECORD

LOCATOR

QVR

QUEUE TICKETING PLANNER - DISPLAY BY RECORD

LOCATOR

QVRT

QUEUE TICKETING PLANNER BY SPECIFIC DATE

QVRT/12AUG

QUEUE OPTION PLANNER

QVRO/12APR

QUEUE MONITOR

HE QO

ADD QUEUE MONITOR FOR A SPECIFIC QUEUE

QOA2

ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL

CATEGORIES AND DATE RANGES

QOA97CADA

There is a functionality known as Automated Ticketing Timelimit. This functionality enables the airlinesto
automatically assign and manage the timelimts for ticket issuance in Amadeus. The PNR contains two
elements OPW and OPC. OPW element notifies your office by queue placement 24 hours prior to the
automatic cancellation of the AIR segments that are associated to an ATL.The OPCelement is used to
track the ticketing time limit, to initiate automatic cancellation of ATL associated segments and to queue
place the PNR after cancellation. The que catagory associated with Automated Ticketing Timelimit is Queue
1 and Catagory 7 and 8
AIRLINE OFFICES CAN ADD AN OPQ OPTION ELEMENT TO THE PNR SO THAT ON A SPECIFIED DATE, THE
PNR IS PLACED ON THE QUEUE OF A DESIGNATED OFFICE. THE OPQ ELEMENT CAN ONLY BE ENTERED BY
AUTHORIZED ATO/CTOS. IF YOU ENTER AN OPQ ELEMENT, THE PNR WILL BE SENT TO THE QUEUE PLANNER
OF THE DESIGNATED OFFICE AT END OF TRANSACTION. ON THE SCHEDULED DATE, DURING THE NIGHTLY
FILE MAINTENANCE PROCESS, THE PNR WILL BE PLACED ON THE QUEUE OF THE DESIGNATED OFFICE.

GPROT05/JAN14/VER7

ADVANTAGE

27

AMADEUS LCC SMART IS AN EASY TO USE, SMART-TAB BASED GRAPHICAL INTERFACE FOR BOOKING SELECT LOW COST CARRIERS

AMADEUS E MAIL

HE EMAIL

TO REGISTER THE TERMINAL FOR THE FIRST TIME FOR

AMADEUS E-MAIL

WM/

SEND ITINERARY MAIL (Perform this entery on retrieved [email protected]

PNR)
SEND ITINERARY MAIL USING CONTACT INFORMATION IEP-EMLA
FROM APE ELEMENT OF THE PNR
SEND FREE FLOW TEXT EMAIL

WMP (ctrl+enter)
EML [email protected]; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND (enter)

SEND FREE FLOW TEXT EMAIL TO MULTIPLE EMAIL

ADDRESSES

WMP (ctrl+enter)
EML [email protected];(ctrl+enter)
EML [email protected];(ctrl+enter)
EML [email protected]; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND (enter)

FORWARD A TIMETABLE

WM/FWD/EML [email protected]/
TN15AUGDELBOM

DEFINE NICKNAME

WM / ADD / NIC / EML / JOHN / JOHNM@YAHOO.

COM

USE A NICKNAME

WMP (ctrl+enter)
EMLN JOHN ; (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
FREE FLOW TEXT (ctrl+enter)
LLLL / SEND / APPEND-MSG NO. (enter)

TO VIEW THE E-MAIL QUEUE

WM / MSG

TO VIEW E-MAIL QUEUE FOR OFFICE

WM / MSG /O

DISPLAY AGENT MESSAGE FROM QUEUE

WM / MSG-2

DISPLAY OFFICE MESSAGE FROM QUEUE

WM / MSG-2/O

DISPLAY MESSAGE LOG

WM / LOG

GPROT05/JAN14/VER7

ADVANTAGE

28

USE AMADEUS MASTER PRICER EXPERT FOR SEARCHING LOW FARE AVAILABLE RECOMMENDATIONS WITH/WITHOUT PNR

E MAIL STATS

HE EMAIL

TO SEE THE NUMBER OF E MAILS SENT FROM YOUR

TERMINAL

WM / HST

TO SEE THE NUMBER OF E MAILS SENT FROM ALL

TERMINALS IN THE OFFICE

WM/HST/O

FARES
FARE QUOTE RATE OF EXCHANGE

HE FQA

DISPLAY ROE FOR COUNTRY OR CURRENY

FQAINDIA or FQA INR

DISPLAY BACK DATE ROE

FQAINDIA/23AUG09

FARE QUOTE EXCESS BAGGAGE

HE FQX

EXCESS BAGGAGE RATE FOR SECTOR

FQXDELLON/35

EXCESS BAGGAGE RATE WITH CARRIER AND DATE

FQXDELLON/12JUN10/35/BA

CREDIT CARD APPROVAL

HE DE

REQUEST MANUAL APPROVAL

DECCVI578588875885/1212/50000/AF

FARE QUOTE CURRENCY

HE FQC

CURRENCY CONVERSION FROM USD TO LKR

FQC100USD/LKR

CURRENCY CONVERSION TO NUC AMOUNT

FQC1000USD/NUC

Note: To get the Currency Code encode or decode the country.

FARE QUOTE DISPLAY

HE FQD

FARE QUOTE DISPLAY FOR A CITY PAIR

FQDDELPAR

FARE DISPLAY ON SPECIFIC CARRIER

FQDDELBKK/ATG

FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3)

FQDDELLAX/ABA, AF, LH

FARE DISPLAY FOR SPECIFIC DATE

FQDDELPAR/AAF/D15DEC

FARE DISPLAY WITH DATE RANGE

FQDDELPAR/AAF/D12DEC**16JAN

FARE DISPLAY FOR A PAST DATE (upto 2 years in the FQDDELPAR/AAF/D12JUN09

past)
FARE DISPLAY INCLUSIVE OF TAXES

FQDDELPAR/AAF/R,AT

DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4

FQK4

SHOPPERS FARE DISPLAY

FQDDELLHR/D10SEP/S

FARE DISPLAY IN NUC

FQDDELPAR/AAF/D23DEC/R,NUC

FARE DISPLAY FOR ONE-WAY ONLY

FQDDELPAR/AAF/IO

FARE DISPLAY IN HALF ROUND TRIP NUC

FQDDELPAR/AAF/D23DEC/IH
GPROT05/JAN14/VER7

ADVANTAGE

29

CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT, SUPPORTED AS A SMART TAB IN AMADEUS SELLING PLATFORM

FARE QUOTE DISPLAY FOR THE ROUND THE WORLD

ROUTING

FQDDELDEL/ABA/VRW

FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING

FQDDELLAX/D23DEC/VAT

FARE DISPLAY IN REVERSE ORDER

FQDDELLON/ABA/IX

ROUND-TRIP FARES

FQDBOMLON/ABA/IR

FARE DISPLAY FOR PARTICULAR CABIN CLASS

FQDDELLON/ABA/KF

FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS

CONVERT THE CURRENCY AT LINE 5 OF THE FARE
DISPLAY TO GBP

FRC5/GBP

FARE DISPLAY FOR ONLY SPECIFIC AIRLINE

FQDDELLON/A-BA

FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND FQDDELLON/A9W/D10SEP*15SEP

DATES
FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES FQDDELBOM/A9W/D10SEP*
ARE SAME
FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEP
DATE AND INBOUND DATE IS SPECIFIED
HISTORICAL FARES

HEFQD

FARE DISPLAY FOR A SPECIFIC PAST DATE

FQDDELLON/ABA/D15APR09

Note: The system can display fares upto 24 months

in the past
FARE DISPLAY FOR THE PAST MONTH

FQDDELLON/ABA/DMAR13

FARE DISPLAY FOR THE 3-MONTH PERIOD

FQDDELLON/ABA/DJAN

FARE DISPLAY FOR INDIAN AIRLINES CORPORATE

FARES
AMEX GOLD CARD

FQDDELBOM/AIC/R,U*AXGOLD

AMEX SILVER CARD

FQDDELBOM/AIC/R,U*AXSILVER

AMEX GREEN CARD

FQDDELBOM/AIC/R,U*AXGREEN

ABN AMRO CO-BRANDED CARD HOLDERS

FQDDELBOM/AIC,R,U*IAABN

Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in
the SSR format
FARE QUOTE DISPLAY CHANGE ENTRIES
CHANGE LOCAL CURRENCY DISPLAY TO NUC

FQDN

CHANGE BACK TO LOCAL CURRENCY

FQDL

DISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY

FRC7/GBP

CHANGE TO AIRLINE SPECIFIC DISPLAY

FQDC/AAF
GPROT05/JAN14/VER7

ADVANTAGE

30

MANAGE YOUR SIGN BANK WITH LSA RIGHTS

DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT

LINE 1 OF DISPLAY

FRM1

DISPLAY LIST OF FARE REQUEST TYPE CODES

FQL*

FARE QUOTE NOTES

HE FQN

DISPLAY FARE NOTES FOR FARE AT LINE 4

FQN4

DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE

COMPONENTS

FQN1-1

DISPLAY FARE NOTES IN LIST FORMAT

FQN4*L

DISPLAY CATAGORIES

FQN4*AP,PE,CD or FQN4//PE

DISPLAY INFORMATIONAL NOTES

FQN LH/0448

DISPLAY BY RULE NUMBER

FQN A200

TAX INFORMATION FOR A COUNTRY

FQNTAX/FR (where FR is the country code)

TAX INFORMATION FOR A UNIQUE TAX CODE

FQN TAX/XA

TAX INFORMATION FOR A UNIQUE TAX CODE IN A

COUNTRY

FQN TAX/GB/YO

FARE QUOTE BOOKING CLASS

HE FQS

DISPLAY BOOKING CLASS INFORMATION

BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FQS3-3
FARE COMPONENTS
FARE QUOTE CLASS FOR A DIFFERENT AIRLINE

FQS/ACO

FARE QUOTE ROUTING

HE FQR

DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 FQR4

VIEW ROUTING INFORMATION WHERE THE FARE HAS
MULTIPLE FARE COMPONENTS

FQR 2-1

FARE QUOTE PRICING

HE FQP

FARE QUOTE PRICING

FQPDELPARZRHPARDEL

FARE QUOTE PRICING WITH LON AS STOPOVER

FQPDELZRHLHR-PARDEL

FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR

AND LON AS STOPOVER

FQPDELZRHLHR-PAR-DEL

FARE QUOTE PRICING THROUGH MASK

FQPDELLHRJFK-CDG-DEL/S

FARE QUOTE PRICING FOR CHILD PASSENGER

FQPDELPARZRH-PARDEL/RCH

FARE QUOTE PRICING FOR INFANT PASSENGER

FQPDELPARZRH-PARDEL/RIN

FARE IMAGE FOR FARE ON LINE NUMBER 3

FQQ3

FARE QUOTE PRICING - LOWEST FARE

FQPDELLHRDEL/L
GPROT05/JAN14/VER7

ADVANTAGE

31

DOWNLOAD THE ONLINE QRG /QRT FROM www.amadeus.co.in

FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FQPDELCDGDEL/OAF

FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS FQPDEL/ABA/D12DEC/CYLHR
FARE QUOTE PRICING WITH SURFACE SEGMENT

FQPDELBKKKUL- -SIN-BKK-DEL

FARE QUOTE PRICING WITH SURFACE & STOPOVER

FQPDELBKKKUL- - -SIN-BKK-DEL

FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX)

FQPDELPARJFK-PAR-DEL/R,ET-FT

FARE QUOTE PRICING FOR PTA FARE (WHERE DEL IS

CITY OF SALE AND JFK IS CITY OF TICKET ISSUE)

FQPJFKDELJFK/R,DEL.JFK

FARE FOR ADULT, CHILD AND INFANT

FQPDELSINDEL/OAI/RADT*CH*IN

TO CALCULATE THE TOTAL OF SEVERAL FARES FROM

THE FQP DISPLAY

FQU1//2//3

TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE FQU 1/X2//2/X2//3/X4

THAN ONE PASSENGER TRAVELLING ON THE SAME FARE
(Fare at line 1 for 2 passengers plus the fare at
line 2 for 2 passengers plus the fare at line 3 for
4 passengers)
FARE QUOTE PRICING WITH VALIDATING CARRIER
SPECIFIED

FQPDELLHRDEL/R,VC-AI

FARE QUOTE PRICING WITH TRAVEL CARRIER AND

VALIDATING CARRIER SPECIFIED

FQPSINDPSSIN/OGA/R,VC-SQ

FARE QUOTE MILEAGE

HE FQM

MILEAGE CALCULATION

FQMDELSINTYOLAXSFOHNL

DISPLAY MILEAGE TABLE

FQM*LONLAX

Calculate mileage from a PNR

FRM/S4-6

CALCULATE MILEAGE FROM A FARE DISPLAY

FRM1

ITINERARY PRICING

HE FXX/HE FXP

ITINERARY PRICING WITH NO TST CREATION

ITINERARY PRICING WITH TST CREATION
Note : This entry also generates FV and FE
automatically into the PNR
ITINERARY PRICING FOR SPECIFIED PASSENGERS
ITINERARY PRICING FOR AN INFANT
ITINERARY PRICING FOR ADULT, CHILD AND INFANT
ITINERARY PRICING FOR SPECIFIED SEGMENTS
ITINERARY PRICING WITH FT TAX EXEMPT
SELECT THE FARE AT LINE 4 TO CREATE THE TST

FXX
FXP
ALSO GENERATES FV FE
FXP/P2,4
FXP/INF
FXX/RADT*CH*IN
FXP/S5,7
FXP/R,ET-FT
FXT04

GPROT05/JAN14/VER7

ADVANTAGE

32

BOOK INDIA LOW COST AIRLINES WITH BOOKING BUILDER

SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND

AT LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS

FXT04/P1//05/P2

PRICE AS PER VALIDATING CARRIER

FXP/R,VC-BA

VIEW THE STORED TST IN THE PNR

TQT

DELETE THE TST FROM THE PNR

TTE OR TTE/T1

VIEW THE DISPLAY FOR TST NUMBER 1

TQT/T1

FARE DIAGNOSTIC

HE FARE DIAGNOSTIC

THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE,
DISPLAYS THE REASON FOR THE PRICING FAILURE
USE ITINERARY PRICING TO DIAGNOSE THE FARE
BASIS Y2RT

FXX/D F-Y2RT

USE INFORMATIVE PRICING TO DIAGNOSE THE FARE

BASIS Y2RT

FQPLONSINTYO/S/DF-Y2RT

Note: After doing the entry move down to view the diagnostic panel.
BEST PRICER

HE FXA / HEFXB / HEFXR

REBOOK TO THE LOWEST FARE AND DO NOT CREATE

A TST

FXR

REBOOK TO THE LOWEST FARE AND CREATE A TST

FXB

DISPLAY A LIST OF LOWER FARES

FXA

SELECT A FARE AFTER FXA,REBOOK AND CREATE A TST FXU2

SELECT A FARE AFTER FXA,REBOOK AND DO NOT
CREATE A TST

FXZ2

DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE

THE SEAT AVAILABILITY

FXL

Note: Do not use the automatic rebooking option for the airlines sold on standard access
HOTELS

HE HOTEL

There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is
indicated in the availability display in the space between the hotel chain code and the hotel name
ACCESS LEVEL

DESCRIPTION

GPROT05/JAN14/VER7

ADVANTAGE

33

AMADEUS SELLING PLATFORM NOW AVAILABLE ON MOBILE

Dynamic Access

Hotel Complete Access Plus

Hotel Complete Access

Hotel Standard Access

Indicated by a (!) in the availability display.This

is the highest level of connectivity and links the
Amadeus Central System with the hotel companys
own reservation system. All availability and rates
for the hotel chain are returned seamlessly
from the hotel chains own system. The hotel
company responds with a conrmation and other
information within four to eight seconds.
Indicated by a (+) in the avaialbility display.
Information on the single property display is
directly from the hotel chains reservation system.
Bookings are sent to the hotel chain via a highspeed communication link when the sale is made
and the hotel system immediately returns the
conrmation number and other data.
Indicated by a (/) in the availability display The
information on the availability display comes from
the distribution system. Bookings are processed
like Complete Access Plus. A conrmation number
is returned within four to eight seconds, even
before you save the PNR.
Indicated by a blank space ( ) in the availability
display. Booking requests are sent to the hotel
chain via teletype when you save your PNR. The
hotel then updates your PNR with the conrmation
number.

BEST AVAILABLE RATE (BAR) GUARANTEE

The BAR indicator acts as a guarantee that the rates available in the distribution system are the best
available public rates for Rack Rate, Non negotiated rates, Corporate Rates, Weekend Rates, Lowest
Unrestricted Rates, Promotional Search Rates. The BAR is guaranteed by the hotel chain. In the event of a
rate discrepancy, contact the hotel chain provider directly.
HOTEL AIS AND HELP PAGES

HE HOTEL

HOTEL COMPANY AIS PAGES DISPLAY

GG HTL UI (where UI is the chain code)

HOTEL COMPANY HELP PAGES

HE HTL RD

HELP ON HOTEL DISPLAY CODES

HE HTL CODES

DECODE SPECIAL RATE CODE WKD

DNN WKD

ENCODE A HOTEL CHAIN

DNH TAJ

DECODE A HOTEL CHAIN CODE

DNH HL

INFORMATION ABOUT THE NET TRANS

GG HTL NET TRANS

INFORMATION ABOUT THE TIDS PROGRAM

GG TIDS

HOTEL LIST DISPLAY

HE HL

GPROT05/JAN14/VER7

ADVANTAGE

34

CREATE TRAVELER PROFILES THROUGH PROFILE CREATOR

HOTEL LOCATION LIST DISPLAY FOR A CITY CODE

HL PAR

HOTEL LOCATION LIST FOR A CITY CODE WITH AREA

AND CHAIN CODE SPECIFIED

HL HKG /AR-D /CO-UI

HOTEL LIST WITH DISTANCE FROM CITY OR POR

HLNCE/DI-8K

HOTEL LIST FROM PNR SEGMENT

HL S3

HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR HL TJ IN

CHAIN IN A PARTICULAR COUNTRY (for all Taj hotels
in India)
HOTEL AVAILABILITY

HE HA

HOTEL AVAILABILITY FOR 3 NIGHTS

HA ZRH 07DEC-3

HOTEL AVAILABILITY WITH CHECK-OUT DATE

HA ZRH 07DEC-10DEC

HOTEL AVAILABILITY WITH AREA & CURRENCY

HA LON 10JUL-4/AR-D/FC-INR

HOTEL AVAILABILITY FROM SEGMENT3 OF PNR

HOTEL AVAILABILITY, OCCUPANCY, ALL STATUS
TYPES
HOTEL AVAILABILITY WITH TRANSPORTATION TYPE

HA S3
HA DEL 14JUL-2/RT-2/ST-ALL
HAPAR12DEC-2/TR-F-L

Note: The Occupancy Level can be upto 9

FOLLOW UP ENTRY TO DISPLAY ALTERNATE
PROPERTIES

HA8 (WHERE THE PROPERTY AT LINE 8 HAS

CLOSED STATUS)

FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE HA 1

ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY
FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR HF 1
THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY
HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE
CODE

HA ZRH 12DEC-2 /SR-WTT

AVAILABILITY FOR SPECIFIC CHAIN CODE AND

NAME OF HOTEL

HA BLR 03SEP /CO-TJ/ HN-WEST END

HOTEL AVAILABILITY WITH MASTER CHAIN CODE

HA EM LON 12SEP-2 (where EM is the Master

Chain code for Marriott group of hotels. To
know if the hotel chain has a Master Chain code
supported, use DNH MARRIOTT)

HOTEL AVAILABILITY FOR YATRA CHAIN HOTELS

HA BLR 11SEP-6/CO-YT

Note: Yatra hotels are available on the selling platform with the net rates and are saleable through deposit
option only.
HOTEL AVAILABILITY FOR MORE THAN 7 AREAS
(AREA CODE PLUS ALL OPTION)

HA LON 12SEP-2 /AR-D-N-S-E

HOTEL AVAILABILITY OF ASSOCIATED CITIES

HA NCE 17JUN-1 /AR-ALL

GPROT05/JAN14/VER7

ADVANTAGE

35

USE PNR CLAIM TO TAKE OVER PNR CREATED BY AIRLINES

HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED

LEVEL

HA PAR 10JUN-2 /FC-USD /QU-250

HOTEL AVAILABILITY WITH PREFERRED RATE RANGE HA ZRH 23JUN-2 /FC-INR /QU-3000-5000
SPECIFIED
HOTEL AVAILABILITY WITH HOTEL CATEGORY
SPECIFIED

HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L

= LUXURY. Check for codes on HE HTL CODES)

HOTEL AVAILABILITY WITH MULTIPLE NUMBER OF

ROOMS

HALON12DEC-3/NR-2/RT-2

HOTEL AVAILABILITY FOR LOWEST RATES

HALON12DEC-3/LOW

Note: Pls note that /LOW option works with various search parameters like /TC-, /HN-, /LOC, /RP-, /-DI-, /-TPR
HOTEL AVAILABILITY FOR LOWEST RATES WITH ALL
STATUS

HALON12DEC-3/LOW/ST-ALL

HOTEL SEARCH BY FLEXIBLE LOCATION (For non geo- HADEL12APR/LOC-GURGAON

coded countries, the search by IATA or non-IATA city code.
For geo-coded countries , you can search by landmark,
IATA or non IATA city or hotel property name)
HOTEL SEARCH FOR CITY OTHER THAN IATA CITY
(Works for non-geocoded countries as well)

HA*IN12APR-4/CT-GURGAON

HOTEL AVAILABILITY WITH AMADEUS TRAVEL

PREFERENCES MANAGER (you need to have the
displayed prole in the background)

HA FRA 25AUG /RT-2 /ST-ALL /TC

HOTEL AVAILABILITY WITH SEARCH BASED ON

SPECIFIC FACILITIES REQUIRED (Check for codes
on HE HTL CODES)

HA PAR 10OCT-4 /AR-D /FF-SWI-CON

MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR

LINE 3 OF AVAILABILITY

HA3

SCROLLING ENTRIES
RETURN TO HOTEL MULTI PROPERTY DISPLAY

MPHM

RETURN TO HOTEL SINGLE PROPERTY DISPLAY

MPHA

HOTEL SELL

HE HS

HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE HS3

PROPERTY DISPLAY
HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY
INFORMATION AND PASSENGER ASSOCIATION

HS3A /G-CCAX376919082501005EXP1209 /SIPREFERS POOL FACING ROOM /P1

HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS,

BY SEGMENT ASSOCIATION

HS1/ ARR-S2

HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS

HS1/ARR-AF7715-NCE-LON-3-0930

HOTEL FEATURES

HE HF
GPROT05/JAN14/VER7

ADVANTAGE

36

FOLLOW UP HOTEL COMMISSION THROUGH NET TRANS AND PEGASUS

HOTEL FEATURES DISPLAY FROM MULTI PROPERTY

AVAILABILITY DISPLAY

HF3

HOTEL FEATURES DISPLAY FROM PNR SEGMENT

HF S3

HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY

AVAILABILITY DISPLAY

HF

HOTEL POLICY INFORMATION

HE HP, HE HR

TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL

PNR FOR SEGMENT 2 OF PNR DISPLAY

RTSVCH2

HOTEL PRICING

HE HP

Hotel pricing is a display that you can request from from a single property hotel availability display or
from a hotel PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete
Access Plus(CA+)only. It provides detailed information for a specic room rate on the price and conditions
associated to the room rate.The information on Hotel pricing displays is supplied directly from the hotel
chains own reservation system.
TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE
1COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY

HP1

TO SEE HOTEL PRICING DETAILS FOR HOTEL AT

SEGMENT 4 IN PNR

HP S4

HOTEL RATE CHANGE

HE HR

If the room rate changes in the period you are booking, it is indicated in a single property display with an
asterix (*) next to the availability status code. Check the hotel chains policy on rate change by entering HE
HTL XX (xx=hotel chain code).
If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x
(where x = line number of the rate) entry performed on the single property display gets you the most up-todate rate information. The information comes directly from the hotel chains central reservation system.
For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the
distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the
hotel single property display and use the HR command to display hotel rate change information.
DISPLAY HOTEL RATE CHANGE INFORMATION (IF
APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL
MULTI PROPERTY DISPLAY

HR2

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE)FROM

HOTEL SINGLE PROPERTY DISPLAY

HR

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM

HOTEL PNR SEGMENT

HR S2

HOTEL TERMS

HE HT

GPROT05/JAN14/VER7

ADVANTAGE

37

REGISTER FOR TRAINING ONLINE ON www.amadeus.co.in

Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel
Terms display gives you the following information about a specic rate - what the rate includes, the
cancellation policy, the booking requirements.
TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN A
OF SINGLE PROPERTY DISPLAY

HT 2

TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR

HT S4

HOTEL POINTS OF REFERENCE

HE POR

A Point of Reference is a building/monument or any other type of landmark considered important enough
to be used as a criterion when searching for and booking hotels.Each point of reference is assigned to
a category according to its nature. For example: An airport, a university, a sports stadium or a tourist
attraction in a particular country.You can search for hotels that are less than a certain distance from the
point of reference. In some countries partial geo coding is applied which means that, one or several areas
of a country are including in POR but not the whole country.
DISPLAY POINT OF REFERENCE CATAGORIES

DRP-CAT

HOTEL AVAILABILITY WITH POR

HA LON 12DEC-4 /RP-ATT-BIGBEN

LIST HOTELS NEAR EIFFEL TOWER IN PARIS

HL PAR /RP-ATT-EIFFEL TOWER

LIST ALL SHOPPING AREAS IN LONDON

DRP*/ LON-SHO

LIST ALL ATTRACTIONS IN GREAT BRITAIN

DRP*/ GB-ATT

DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY

DRP 12

AVAILABILITY FROM DRP LIST

HA L9/DT-12DEC-4

DISPLAY A LIST OF HOTELS FROM DRP LIST RETURN

TO THE DRP LIST DRP

HL L2

DISPLAY HOTEL LIST BY GIVNG COUNTRY CODE

HL*GB/RP-SPO-WEMBLEY

HOTEL MODIFICATIONS / CANCELLATION

HE HTL and then GP CHA

Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are
2 types of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies,
when you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted,
the old segment is cancelled. If the new request is rejected, the old segment is retained. In the case of
non-critical options, the new information is added to the existing reservation, the segment is modied, but
not rebooked. Which options are Critical and which are Non - critical varies from company to company. To
see which options are critical for a company, see HE HOTEL XX (where XX=Company code) The following
options cannot be modied for Hotel Complete Access Plus chains: /RO- /RT- /SR- For Standard Access
bookings, any change causes the old segment to be cancelled and a new one to be booked. You cannot
modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment.
TO CHANGE CHECK-IN DATE

5/ DT-9MAY

TO CHANGE CHECK-OUT DATE

5/ DD-29MAY

TO DELETE SEGMENT DATA, ENTER THE OPTION

IDENTIFIER WITHOUT UPDATE TEXT

5/ SIGPROT05/JAN14/VER7

ADVANTAGE

38

CHECK YOUR ITINERARY ONLINE ON www.checkmytrip.com

TO CANCEL A CONFIRMED HOTEL SEGMENT

XE 3 (Check the cancellation policy in RTSVCH

display before cancelling the segment)

Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider
and is appended to the hotel segment immediately. A remark with conrmation and cancellation number
remains appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE
HTL XX
TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL
STATUS CHANGES ON THE RETRIEVED PNR

DL3, ERK or ETK

REMOVE ARRIVAL INFORMATION

6/ARR-

CARS

HE CAR

There are 3 types of access that Amadeus provides for car companies. The level of access is indicated in
the availability display in the space between the car chain code and the car company name.
ACCESS LEVELS DESCRIPTION
Complete Access Plus (Seamless)

The availability information is directly obtained

from the providers system. The bookings are also
sent via a high speed link at sell time. Represented
by a (+) sign in the availability display

Complete Access

Bookings are sent via a dedicated high-speed

communication link at sell time. The car company
returns a conrmation number and other
data within 4-8 seconds after segment sell.
Represented by a (/) in the availability display

Standard Access

The booking is sent to the car company via a

teletype link. The conrmation number is returned
after End of Transaction. Represented by a blank
space ( ) in the availability display

DECODE A CAR COMPANY CODE

DNC ZE

ENCODE A CAR COMPANY

DNC BUDGET

CAR COMPANY AIS PAGES

GG CAR ZI (where ZI is the chain code)

CAR COMPANY AIS PAGE FOR SPECIFIC CITY

GG CAR ZI FRA

CAR COMPANY HELP PAGES

HE CAR SX

HELP ON CAR DISPLAY CODES

HE CAR CODES or GP COD

HELP PAGE ON CAR CLASSIFICATION CODES

CG

DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY CE/CO-ZD

DECODE CAR EQUPMENT CODE

CE PHN

CAR LIST DISPLAY

HE CL

DISPLAY CAR LIST FOR HERTZ CAR RENTALS

CL MAD/CO-ZE
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AMADEUS SELLING PLATFORM, THE WORLDS MOST USED RETAILING APPLICATION FOR TRAVEL PROFESSIONALS

TO DISPLAY CAR LOCATION POLICY FOR A CAR

COMPANY AND SPECIFIC AIRPORT

CPO ZI LHR

TO DISPLAY CAR LOCATION POLICY FOR A CITY LOCATION CPO ZI MAD-C

TO DISPLAY CAR LOCATION POLICY FOR A NON-AIRPORT CPO ZE LONC61
LOCATION
CAR AVAILABILITY DISPLAY

HE CA

DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL WITH

PICK-UP AND DROP-OFF TIME

CA LHR 15NOV-3/ARR-1000-1200

AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION CALHR11DEC-2/ARR-1100-1100/VT-ECMN

(CHECK HE CAR CODES OR CG FOR THE CAR
CODE EXPLANATIONS)
DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR

CAS3

MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR

COMPANY AT LINE 3 OF DISPLAY

CA3

COLLECTION ADDRESS OF THE CUSTOMER (the address /COL-A1-73 EAST 42ND STREET-CI-NEW YORKwhere the vehicle will be collected from the customer)
ST-NY-CO-US-ZP-10017-PH-123 45678
DELIEVERY ADDRESS OF THE CUSTOMER (the address
where the vehicle will be delievered to the customer

/DEL-A1-73 EAST 42ND STREET-CI-NEW YORKST-NY-CO-US-ZP-10017-PH-123 45678

CAR RATE FEATURES, CAR TERMS

HE CR, HE CT

DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN

AVAILABILITY DISPLAY

CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES)

DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY

DISPLAY ACCESS PLUS, CAR TERMS ARE SUPPORTED)

CT 3 (FOR ACCESS TYPES OTHER THAN

COMPLETE

DISPLAY ALL CAR TERMS FOR THE SPECIFIED CAR

SEGMENT IN THE PNR

RTSVCC7

CAR SCROLLING ENTRIES

HE CAR

RETURN TO PREVIOUS MULTI COMPANY DISPLAY

MPCM

RETURN TO PREVIOUS SINGLE COMPANY DISPLAY

MPCA

CAR SELL

HE CS

CAR SELL LINE 3

CS3

CAR SELL WITH SUPLEMENTARY INFORMATION AND

PASSENGER ASSOCIATION (FOR PNR CONTAINING
MORE THAN 1 PASSENGER NAME, USE PASSENGER
ASSOCIATION WITH THE SELL ENTRY)

CS3/SI-PAX PREFERS BLACK CAR/P1

CAR SELL WITH EQUIPMENT TYPE REQUEST

CS3/SQ-PHN

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ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY

CAR MODIFICATIONS

HE CAR and then GP CHA

For Car Standard Access Companies, any change causes the old segment to be cancelled and a new one
to be booked. For complete access bookings which options cause a rebook varies between the Complete
Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only made
if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives a
new availability display based on the modied parameters, and an explanation of why the sale request
was rejected. Check to see if the option you are modifying is a critical option. Critical options are those
that affect the price of the booking.
TO ADD OR MODIFY INFORMATION, ENTER THE 4/VT-ECAR (to modify the vehicle type requested)
SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH
THE NEW OR MODIFIED INFORMATION
TO DELETE INFORMATION, ENTER THE SEGMENT 4/SQNUMBER THEN THE OPTION WITH NO FOLLOWING TEXT
TO DELETE A CAR SEGMENT WITH AN INACTIVE
DL 4
STATUS CODE (UC, HX) AND MOVE IT TO PNR HISTORY
TO CHANGE THE PICK UP TIME

4/ARR-1800

TO CHANGE THE RETURN TIME

4/RT-0900

TO CHANGE THE PICK UP DATE

4/DT-02SEP

TO CHANGE THE RETURN DATE

4/DD-11OCT

Note: Check HE CAR xx to see what modication options are supported by the particular car company
CUSTOMER PROFILE

HE PROFILES

ENTER PROFILE MODE

PM

EXIT PROFILE MODE

PME

IGNORE & EXIT PROFILE MODE

PEE

CREATE TRAVELLER PROFILE (you need to be in prole NM1BROWN/BAKER MR

mode)
CREATE COMPANY PROFILE (you need to be in prole
mode)

PCN/BLUE SEAS INTL

Note: the same entry is also used to associate a

traveller to an existing company prole.
TO ADD A NICKNAME OR INDEX TO THE PROFILE

PIN/NICKNAME

ADD FOLLOW UP ENTRY TO A PROFILE

PFO/ US VISA TO BE REAPPLIED / 04OCT2009

SAVE PROFILE (you need to be in prole mode)

PER

DISPLAY COMPANY PROFILE BY NAME

PDN/ BLUE SEAS INTL

DISPLAY TRAVELLER PROFILE BY NAME

PDN/-BROWN

REDISPLAY ACTIVE PROFILE

PD

PROFILE IGNORE

PI
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41

USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES. HE FARE DIAGNOSTIC

CREATE PNR FROM DISPLAYED PROFILE

PT*

RETRIEVE TRAVELLER PROFILE BY NICKNAME (INDEX)

PDI/NICKNAME

Note: It is advisable to sell the segments prior to this

so that seat, meal preferences, frequent yer numbers
can get transferred as well from prole to PNR
BILLING ADDRESS (STRUCTURED FORMAT)

AB//CY-AMADEUS/A1-156 SECTOR 24/A2GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/

CO-INDIA
(Where CY=company, CI=city,CO=country)

MAILING ADDRESS (STRUCTURED FORMAT)

AM//CY-AMADEUS/A1-156 SECTOR 24/A2GREENPARK AVENUE/CI-NEWDELHI/ZP-110070/

CO-INDIA
(Where CY=company, CI=city,CO=country)

Note: The address in the customer profiles only goes in the structured format.
CREATE PROFILE FOR PAX 1 OF PNR

PC/ -1

DISPLAY LIST OF ALL TRAVELLER PROFILES

PLT

DISPLAY LIST OF ALL COMPANY PROFILES

PLC

DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO

COMPANY BLUE STAR

PLT // BLUE STAR

DISPLAY PROFILE 3 FROM LIST

PD3

DISPLAY PROFILE FOLLOW UP LIST

PLF

DISPLAY MERGED PROFILE FOR THE SIGN-IN

JGU/PMG-B

DEACTIVATE A PROFILE (you need to be in prole mode)

DEACTIVATE PROFILE FROM LIST (you need to be in
prole mode)
LIST OF CANCELLED / DEACTIVATED PROFILES
Note: Deactivated proles remain in the system database for 30days, within which time you can reactivate
the prole if required.Otherwise it gets permanently deactivated.
REACTIVATE A PROFILE (you need to be in prole mode) PR
REACTIVATE PROFILE FROM LIST (you need to be in
prole mode)

PR 2

Note: Proles not used or retrieved in the last 2 years will be auto purged from the system

GPROT05/JAN14/VER7

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CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT, SUPPORTED AS A SMART TAB IN AMADEUS SELLING PLATFORM

AMADEUS SITES
Amadeus online website for passenger travel information www.checkmytrip.com
Amadeus online learning website (more info available
on GG AMA IN ALC)

www.alc.amadeus.com

Amadeus training registration site (Click on the link for www.amadeus.co.in

Training Registration)
LIVE CHAT
Live Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by
activating the Live chat option on his Amadeus Selling Platform command page screen. The agent is
immediately connected to one of the customer care agents at the Amadeus Help Desk, thereby eliminating
any phone costs or waiting times.
AMADEUS LEARNING CITY
The Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to
help them enhance their skills and keep themselves updated. Accessible anytime, from anywhere, the site
encourages you to learn at your own pace. Connect to http://alc.amadeus.com and experience the joys of
self learning. Visit the GGAMAINALC page on the Amadeus system for more details
GENERAL DOS AND DONTS FOR RESERVATIONS
01. DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE.
02. ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING
COMPLETE FIRST NAMES.
03. DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED)
IN ONE TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM.
04. DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINES TIME
LIMIT AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION
BY THE CARRIER.
05. DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END
TRANSACTION.
06. DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/
UN.
07. ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE.
08. DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI, IF FA/FH ELEMENT ALREADY EXIST.
09. DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. ENSURE YOU
HAVE RECEIVED THE RECORD
LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY
MODIFICATIONS.
10. DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (. ; : # $) IN AP, OSI AND SSR FIELDS
IN THE PNR..THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS;HENCE THEY CAN BE REJECTED
UPON TRANSMISSION.
11. CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD.
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ADVANTAGE

43

DOWNLOAD THE ONLINE QRG /QRT from www.amadeus.co.in

12. DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON.
INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGERS DATA TO CREATE A NEW
PNR.
13. USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN
DIRECT ACCESS (*) LEVEL.
14. DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. CANCEL
AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED.
15. DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING.
16. DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION, AS IT IS STILL
A VALID TRANSACTION IN THE HOTEL SYSTEM.
17. IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT, PLEASE CHECK HEHTLXX, UNDER
CRITICAL OPTIONS.
18. IN CASE THE CHECK IN IS WITHIN 24 HOURS, THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE
PROPERTY DIRECTLY REGARDING ANY MODIFICATIONS MADE.
19. BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. THE
MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL
SEGMENT NUMBER IN THE PNR.
20. AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR.

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44

Amadeus Offices in the Indian subcontinent

Plot No. 7, Local Shopping Centre, Sector-C, Pocket 6 & 7, Vasant Kunj, New Delhi - 110 070
Tel: +91 11 41336600 Fax: +91 11 26891300

STATIONS

TEL NO.

Agartala
Agra
Ahmedabad
Amritsar
Bangalore
Bhubaneswar
Calicut
Chandigarh
Chennai
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Colombo
Dhaka
Goa
Guwahati
Hyderabad
Indore
Jaipur
Jalandhar
Kanpur
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Kochi
Kolkata
Lucknow
Mumbai
Nagpur
Patna
Pune
Rajkot
Srinagar
Surat
Thiruvananthapuram
Trichy
Udaipur
Vadodara
Varanasi
Visakhapatnam

+91 9862559217
+91 9839188883
+91 79 26440639
+91 9915334490
+91 80 30515100
+91 9338742825
+91 495 2727699
+91 172 2711270
+91 44 28297500
+91 422 4214217
+94 11 2471300
+88 02 8330111/12
+91 832 2437409
+91 361 2465082
+91 40 39823400
+91 731 2546681
+91 141 2365100
+91 181 2457357
+91 9839188883
+977 1 4239216
+91 484 2356723
+91 33 22805320
+91 522 2610034/35
+91 22 30417000
+91 712 6460428
+91 9304871148
+91 20 26059133
+91 9825113018
+91 9797794347
+91 9825056898
+91 471 2466385
+91 431 2400233
+91 9829176262
+91 265 2340147/48
+91 9889110675
+91 9949201349

FAX NO.

+91 79 26440639
+91 80 25582397

+91 172 2711332

+91 44 28297600

+88 02 9346177
+91 832 2437411
+91 361 2465084

+91 141 2365300

+91 181 2457352

+91 484 2358872

+91 33 22806904
+91 22 24975510

+91 20 26059133

+91 471 2466387

+91 5422347955

visit us at : www.amadeus.in

GPROT05/JAN14/VER7