Briefer Brief For 2015 16
Briefer Brief For 2015 16
Briefer Brief For 2015 16
SOCIAL CARE
CONTROLLED
ASSESSMENT PACK
UNIT 2- HEALTH, SOCIAL CARE AND EARLY YEARS PROVISION
1Report
on
your
chosen service.
**Primary and Secondary research required**
TASK
BEFORE YOU START ANY OF THE TASKS BELOW YOU MUST CREATE
Task 1- Write a report that provides the following:
1. Introduce what your service is and the general service they provide.
2. Write a description of the 6 different services provided by your
chosen service provider.
3. Write a description of two additional services they provide for the
service users accessing the provider.
4. Explain the three sectors that provide health, social care services.
5. Explain which sector your service belongs to and why.
6. Introduce what multi-agency working is.
7. Name two workers within your service and explain with examples
the ways in which they work in a multi-agency team and how this
creates a positive environment for care.
8. Explain with reference to the workers, how they communicate in a
multi-agency way and why this is important to meeting the needs of
your client and other clients.
9. Explain with examples, the difference between universal and
targeted services.
Analysis and
**Primary and Secondary
** Primary and Secondary Task 3- 2 Workers Job
4
4- Care Values
**Primary evidence needed** 2-Service User Profle
Evaluation information required**
Information needed**
Profles
Task 2
Select one local service user who accesses the chosen service
provider from task 1. From the information gathered in your
questionnaire EXPLAIN the following:
2. The reason(s) why your service user accesses the service provision
3. The medical/learning issue that your client has with research to
support the meaning, symptoms, treatment and effects.
4. The current physical, intellectual, emotional and social needs of the
service user
5. How the service provider meets those needs using the services you
discussed above and with multi-agency working
6. The different methods of referral to care services and how your
service user was
7. referred
Task 3
Choose two care workers, one providing direct care and one providing
indirect care for your chosen service user.
Create job descriptions for both care workers which include the
qualifcations and the essential and desirable skills required for the job
roles.
Provide a brief description of what the job roles will involve.
Use both primary and secondary sources of information when completing
this task.
Using examples, explain how your care workers implement the care
values when caring for your chosen service user.
1. Introduce what the care value base is and why it is important for all
care practitioners to use by explaining what each one is and why it
is important to follow.
I.
II.
III.
IV.
V.
1. From your research, be critical and evaluate how effective the service
provider is in minimising the barriers to accessing services. (DO NOT
DESCRIBE OR REPEAT!)
2. Evaluate the effects that the client will face if their needs are not met by
not being able to access the service. Be specifc to your client and future
clients.
3. Provide realistic suggestions of what the service provider could do to
Appendixes
Bibliography
and
1. Write down all of the websites, books that you have used in a Microsoft
Word Document. (This will be a document that you have to consistently
update)
2. Your appendix needs to have all of your questionnaires that you have
carried out and any information that you have all of the information you
have gathered and used within your work. (Print outs from websites,
posters, interviews, witness statements.)
Additional leaflets,
Suggestions
Proof read your work. You are marked down for poor SPG!
Work on your presentation.
Font size should be a minimum of 12 and a maximum of 14.
Write in detail. Short sentences and paragraphs will not get you a C and
above.
Q
ui
ck
re
fe
re
n
ce
to
Maslow, a
CARE
NEED
S OF
MAJO
R
CLIEN
T
GROU
PS
To need something means that you cannot live without it. It would
make living very hard and cause a number of negative effects to your
current lifestyle.
INFANCY NEEDS
Fostering and adoption, if home circumstances prove to be difficult on a
temporary or long-term basis (social need)
Diagnosis and treatment of illness (physical need)
Health monitoring (physical need)
Vaccinations (Physical need)
Childcare, e.g., Nursery, childminder (physical ,intellectual, emotional, social
needs)
Coping with sibling rivalry (emotional need)
CHILDHOOD NEEDS
Diagnosis of illness
Behaviour counselling
Speech therapy
Dietary advice and treatment
Treatment for accidental injury
ADOLESCENT NEEDS
Counselling services when they feel they have issues that are hindering their progress
Information and treatment about contraception
Diagnosis of illness
Dietary advice and treatment
Health advice and planning
Drug and alcohol advice
SERVI
CES
This consists of a very large number of unpaid people who look after
members of their own family, friends or neighbours who have care needs.
There is some funding from the government, but it is limited, the informal
carers begin to struggle to pay for household necessities.
These are informal as they have not had training, are not employed or
paid to provide care.
Informal
Care
This is made up of organisations they provide their care service because they
see a need for them.
These services are separate from the Government.
There is no legal obligation to provide these services. They just want to.
Most are registered charities.
This means that all money to them comes through donations and fund raising,
however they can get small grants by the government.
These care services dont try to make a proft.
They usually recruit unpaid volunteers but sometimes bigger voluntary
organisations also employ and pay some staff to work as care practitioners,
managers and administrative staff.
Most of this sector is made up of people who volunteer to help and dont get
paid.
Private
Voluntary
Statutory
Care
Physical care
Medical care /medication,
mobility /aids/care
Support at home
LATER ADULTHOOD NEEDS
Key
Terms
Government:
Responsible for making all new laws and
for
rules
Servic
Department
for Health: Decides what needs to be done
and how it will be put into practice; and decides which
service gets
what amount of money.
es
Health Authority: 30 in England and they ensure
Primary Care and NHS trusts provide a quality and
efficient service.
Primary Care Trusts: Commission services from
NHS trusts; Ensure NHS trusts provide services that
are needed by the local population; Manage primary
care services e.g GP surgeries, opticians, dentists
and pharmacists;
Make sure health and social care work together;
Making sure that health care services are provided is one of the main tasks that every
government has. They make decisions about how statutory health services should be
organised and paid for. The politician that has overall responsibility for this is called
Secretary of State for Health. This person is different in England, Wales, Scotland and
Northern Ireland.
Statutory
Statutory Secondary
Health Care Services
Midwifery
Surgery
Radiography
Occupational Therapy
Psychiactric Services
Physiotherapy
Paediatrics
A&E
Informal Care
Services
Giving and
monitoring
medication
Help with mobility
and basic care needs
Treatment of minor
injuries(cuts and
grazes) and illness
(colds etc.)
Social care is a term used to describe non-medical support and social care services for
people who have personal, emotional or fnancial problems.
National and local social care structures
Interpreters
Advocacy
Acitiviy and Fitness Groups
Day Centres (adults with special
needs)
Domicillary care (older/diabled
people)
Informal Care
Services
Cooking
Cleaning
Support Groups
Transport
DIY/Decorating
Financial Support
Companionship
Housing
UK Parliment
Department for
Children,
Schools and
Families
Private Sector
Services
Local Authority
Childrens
Services
Voluntary
Sector Services
BARRIERS TO ACCESSING
SERVICES
Barriers within health, social care and early years services can cause a great amount of
distress to service users. It is important that all barriers are tackled to be overcome to
ensure that the service is accessible to meet each clients needs.
Unfortunately due to funding issues it is becoming more evident that barriers are not
being overcome due to the lack of fnances.
Physical
Financial
Psychological
Geographical
Language and Culture
Resource
Physical Barriers
Stairs
lack of lifts
lack of adaptations
no disabled parking
narrow corridors
no wheelchair access
disabled toilet
Psychological
including social stigma
fear of loss of independence
phobias
stress
Financial Barriers
services that are means tested
services that are charged
(specialist medical care) for and
those which have fees attached
(such as dentist and opticians)
Private services
Resource Barriers
including staff shortages
postcode lottery
lack of local funding
great local demand
lack of specialist staff
opening times
waiting lists
Geographical Barriers
including distance of services
provider from service user
residence
poor transport links
ERS
IN
HEALT
H
AND
SOCIA
L
CARE
Direct carers
Doctors
Nurses- Childrens, Adult,
Mental Health
Community nurses
Health visitors
Midwives
Health care assistants
Portage workers
Child development workers
Early years practitioners
Family support workers
Occupational therapists
Physiotherapists
Teachers
Social Workers
Counsellors
Radiologist
Dentist
Indirect carers
Practice managers
Medical receptionists
School reception staff
Catering staff
Care Managers
Residential Care Home
Manager
Indirect services which
are mostly outsourced
to private companies
Cleaners
Catering services
Security
Portering
Waste management
IMPORTANTBuilding &
Maintenance
responding quickly to
emergencies;
Skills
Excellent people skills
Good communication
and observation
Ability to answer
questions and offer
advice
Happy to work as part
of a team
Dealing with
emotionally charged
Personal qualities
Care
Compassion
Competence
Communication
Courage
Commitment
Job summary
The post holder is responsible for ensuring the delivery of safe and effective nursing care to
the whole practice population. As a member of the GPN team. The post holder is
accountable for his/her own practice.
They will work independently managing their own workload, working closely with the Nurse
Practitioner and GPs to deliver the practice priorities. Clinically, the focus of the role is the
delivery of evidence-based practice for patients with long-term and acute conditions and
management and preventative nursing interventions to all patients. As autonomous
practitioners, the nurse is responsible for the care delivered, demonstrating critical thinking
and skills in clinical decision making. They will work collaboratively with the whole general
practice team to meet the needs of patients, support the delivery of policy and procedures.
Key responsibilities
Clinical practice
Assess, plan, develop, implement and evaluate treatment programmes that promote health
and
well-being
Implement and evaluate individual treatment plans for patients with a chronic disease.
Review medication for therapeutic effectiveness appropriate to patients needs and in
accordance with evidence based practice and national and practice protocols, ideally as an
independent prescriber, initiating and titrating treatments within chronic disease management.
Identify, and manage as appropriate, treatment plans for patients at risk of developing chronic
disease.
Prioritise health problems and intervene appropriately to assist the patient in complex, urgent
or emergency situations, including initiation of effective emergency care
Provide information and advice on prescribed or over-the-counter medication on medication
regimens, side effects and interactions
Support patients to adopt health promotion strategies that promote patients to live healthily,
and encourage principles of self-care
Assess and care for patients presenting with wounds
Support and advise women requesting information relating to family planning needs
Support and manage health needs of women presenting for cervical cytology consultations
Recognise, assess and refer patients presenting with mental health needs in accordance with
the National Framework (NSF) for Mental Health
Implement and participate in vaccination and immunisation programmes for both adults and
children
Advise, support and, where appropriate, administer vaccinations for patients travelling abroad
Accurately record data and read codes from chronic domains and clinics for QOF purposes
Promote and deliver evidence-based care for patients presenting with aural conditions
Assist senior practitioners in providing minor-surgery sessions
Communication
Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed
and consent to treatment
Communicate effectively with patients and carers, recognising the need for alternative
methods of communication to overcome different levels of understanding, cultural background
and preferred ways of communicating
Utilise communication skills to support patients to adhere to prescribed treatment regimens
Anticipate barriers to communication and take action to improve communication
Act as an advocate when representing the patients and colleagues viewpoints to others
Communicate effectively with all members of the multidisciplinary team.
Recognise and work within own competence and professional code of conduct as regulated by
the Nursing and Midwifery Council (NMC)
Produce accurate, contemporaneous and complete records of patient consultation, consistent
with legislation, policies and procedures
Prioritise, organise and manage own workload in a manner that maintains and promotes
quality
Deliver care according to the Knowledge and Skills Framework and the National Institute for
Clinical Excellence (NICE) guidelines and evidence-based care
In partnership with other clinical teams, collaborate on improving the quality of health care,
responding to local and national policies and initiatives as appropriate
Participate in the achievement of maximum QOF points for the Practice ultimately resulting in
good standard of patient care.
Evaluate the patients response to health care provision and the effectiveness of care
Support and participate in shared learning across the practice and wider organisation
Understand and apply legal policy that supports the identification of vulnerable and abused
children and adults, being aware of statutory child/vulnerable adult health procedure and local
guidance
Work within policies relating to domestic violence, vulnerable adults, substance abuse and
addictive behaviour, and refer as appropriate
Team working
Understand own role and scope in the organisation and identify how this may develop over
time
Delegate clearly and appropriately, adopting the principles of safe practice and assessment of
competence of those taking on delegated duties
Ensure clear understanding and utilisation of referral mechanisms within the practice
Accept delegation where appropriate, prioritise own workload and ensure effective timemanagement strategies are embedded in own practice
Participate in and support local projects as agreed with the practice management team
Management of risk
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in
place to protect staff and patients
Monitor work areas and practices to ensure they are safe and free from hazards and conform
to health, safety and security legislation, policies, procedures and guidelines
Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where
appropriate, oversee the monitoring, stock control and documentation of controlled drug usage
according to legal requirements
Undertake mandatory and statutory training
Apply infection control measures within the practice according to local and national guidelines
Participate in the local implementation strategies that are aligned to the values and culture of
general practice
Utilising information
Act as mentor to students, assessing competence against set standards as requested and if
appropriately qualified
Assess own learning needs and undertake learning as appropriate
Make effective use of learning opportunities within and outside the workplace, evaluating their
effectiveness and feeding back relevant information
Provide an educational role to patients, carers, families and colleagues in an environment that
facilitates learning
Identify patterns of discrimination, take action to overcome this, and promote diversity and
quality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Monitor and evaluate adherence to local chaperoning policies
Act as a role model in good practice relating to equality and diversity
Accept the rights of individuals to choose their care providers, participate in care and refuse
care. Assist patients from marginalised groups to access quality care
Person specification
Criteria
Essential
Qualifications
Independent prescriber
Diabetes certificate
Copd certificate
Asthma certificate
Travel health
Preferable
primary
care/community experience
Other
Flexibility
Enthusiasm
Team player
Knowledge
Desirable
Skills
CARE
VALUE
BASE
Health and social care services all aim to help people develop or maintain their
independence. Services must achieve a balance on whether or not to get involved
in a person's life, including looking at the risks linked with taking action or not
taking action in that person's life.
You need to understand that care practitioners use guidelines and codes of
practice to empower their clients by using these 5 values.
You will also gain an understanding of how these care values are reflected in
the behaviour, attitudes and work of care practitioners
All health and social care services work towards helping people either develop or
maintain independence.
The balance between taking action and not taking action:
It can be difficult for care services to achieve the right balance between getting
involved in people's lives or not. Service users and other members of the society could
be put at risk if a service does not take a certain action.
Promoting anti-discriminatory
practice
This Care Value is in place to prevent discrimination against people on the
grounds of race, class, gender, disability, sexual orientation, religion etc.
Anti-discriminatory practice promotes equality by introducing anti-discrimination
policies in care settings.
Every individual is different in some way, because of this it can be easy to think
that some people are better than others or that someones views are right and
another persons is wrong.
It is crucial to remember that people view the world in different ways, and your
thoughts about something can be very different to another persons.
This difference between people is known as diversity and everybody should
value this.
To be able to promote this care value we must;
not show prejudice (being biased), stereotyping or labelling
understanding and valuing the benefts of diversity (diversity means
being different from others)
Having knowledge of the bases of discrimination, such as gender,
race, age, sexuality, disability or social class.
having understanding of your own beliefs and assumptions
When somebody is discriminated unfairly against someone else it is said they are
prejudiced against that person.
Unfair discrimination is when people are treated unequally or unfairly to other people.
Direct discrimination is when someone is offensive, rude or hostile to a person because
they are different in some way from them.
Indirect discrimination is shown in peoples attitudes towards each other. This type is
much harder to prove because it is not as obvious as direct discrimination.
Positive discrimination happens when a decision is made to pick someone for something
because that person belongs to a certain group of people.
Giving Information
When dealing with service users carers or other professionals
involved in their care it is important to check people are who they
say they are.
You can ask for proof of identity, or phone back to an office
switchboard to check before disclosing anything.
Any information about a service user that is written down must be
checked for accuracy.
This prevents serious errors and delays in peoples care.
Legal Requirements
By Law, The Data Protection Act 1998 covers the confdentiality of
data collected by care agencies
Policies and procedures need to be in place in care organisations
to ensure data is kept in accordance with the law.
Clients have certain rights when they receive any type of health care, these rights
include the following:
Within a care setting everyone should receive a service which meets their personal
needs. Therefore everyone should not receive the same type of care, clients must be
treated as individuals; taking into consideration their different beliefs, abilities, like
and dislikes. This will enable them to receive the best possible care.
Promoting effective
communication and
relationships
What is communication?