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Weeks

The document outlines the departments and learning objectives for hotel management training over 4 weeks. Week 1 focuses on rooms division and providing excellent guest services. Week 2 covers the reservation department's primary responsibility of maximizing room bookings and avoiding overcharging. Week 3 details the separate concierge department and food and beverage department's focus on offering dining facilities. Week 4 discusses the finance department's payment terms and human resources department's recruitment and hiring functions.

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Mithun Kiruthi
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28 views1 page

Weeks

The document outlines the departments and learning objectives for hotel management training over 4 weeks. Week 1 focuses on rooms division and providing excellent guest services. Week 2 covers the reservation department's primary responsibility of maximizing room bookings and avoiding overcharging. Week 3 details the separate concierge department and food and beverage department's focus on offering dining facilities. Week 4 discusses the finance department's payment terms and human resources department's recruitment and hiring functions.

Uploaded by

Mithun Kiruthi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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WEEKS

First Week

DEPARTMENT
Rooms Division
Department

LEARNING
In this department provides the services
guests expect during their stay in the Hotel.
The reservation department is one first

Second Week

Reservation
Department

contact to the guest making the reservation for


room. Its main responsibility is to sell all of the
hotel rooms for the maximum dollars and avoid
guest resentment of being overcharged.

Second Week

Concierge
Department
Food and beverage

Third Week

(F&B) department
Departments

The concierge is a separate department from


the front office room clerks and cashiers.
The food and beverage (F&B) department
offers a variety of facilities to guest but
concentrates mainly on the provision of food and
drink.
In this department the finance manager will

Third Week

Finance Departments

Administrator the day to day routines, they decide


the terms of payment and mode of payment
which is mostly preferred.
The recruitment function is the controlled by

Fourth Week

Human Resource
Department

the managing director. He is the person who has


the right to appoint right person to right job.

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