The University of Western Sydney (UWS) takes a comprehensive approach to quality management that includes drawing on international best practices, integrating student feedback into action plans, and linking strategic directions to concrete implementation plans. UWS focuses on assuring the quality of both the learning experience and overall student experience. Quality assurance is embedded throughout UWS's strategic planning, accreditation, reporting, and review processes to continuously track and improve its direction-setting, core activities, and support systems through a Plan, Implement, Review, Improve cycle.
The University of Western Sydney (UWS) takes a comprehensive approach to quality management that includes drawing on international best practices, integrating student feedback into action plans, and linking strategic directions to concrete implementation plans. UWS focuses on assuring the quality of both the learning experience and overall student experience. Quality assurance is embedded throughout UWS's strategic planning, accreditation, reporting, and review processes to continuously track and improve its direction-setting, core activities, and support systems through a Plan, Implement, Review, Improve cycle.
The University of Western Sydney (UWS) takes a comprehensive approach to quality management that includes drawing on international best practices, integrating student feedback into action plans, and linking strategic directions to concrete implementation plans. UWS focuses on assuring the quality of both the learning experience and overall student experience. Quality assurance is embedded throughout UWS's strategic planning, accreditation, reporting, and review processes to continuously track and improve its direction-setting, core activities, and support systems through a Plan, Implement, Review, Improve cycle.
The University of Western Sydney (UWS) takes a comprehensive approach to quality management that includes drawing on international best practices, integrating student feedback into action plans, and linking strategic directions to concrete implementation plans. UWS focuses on assuring the quality of both the learning experience and overall student experience. Quality assurance is embedded throughout UWS's strategic planning, accreditation, reporting, and review processes to continuously track and improve its direction-setting, core activities, and support systems through a Plan, Implement, Review, Improve cycle.
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Quality Management Framework
Key aspects of the approach to quality management at UWS include:
• Drawing upon Australian and international knowledge and experience to inform improvement approaches, via membership of networks such as the Canadian Quality Network of Universities and targeted partnerships with Australian and overseas universities and systems; • Integrating a comprehensive system for tracking data and feedback on performance with action plans to deliver results, by working with key stakeholders; • Linking University strategic directions with concrete action plans and resources for implementation; • A focus on assuring the quality of the student’s total experience of university – both the learning experience and the broader campus experience; • Responding to feedback from students and staff on ways to improve services and courses and keeping the University community informed of those responses. Quality assurance at UWS is embedded in the University’s ongoing strategic and operational planning, accreditation, reporting and review processes. The University seeks to ensure that its core activities of learning, research and engagement are working productively with the direct support of enabling services including the Library, information technology, financial management, student services and administration to achieve its mission and strategic directions. As the diagram below indicates, the University’s Plan, Implement, Review and Improve (PIRI) cycle seeks to ensure that its direction-setting and resourcing processes, core activities of learning, research and engagement, its enabling systems and infrastructure are continuously tracked and improved, as well as focused, synchronised, mutually reinforcing and productive.