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Process Management: 1) Work Systems

MEDRAD's work system is designed to optimize goals through existing competencies and the strategic planning process. It determines customer requirements through voice of customer feedback and defines emergency response plans. MEDRAD designs processes to meet FDA regulations, establishes process ownership, and provides end-to-end support. Process costs are controlled through strategic planning. MEDRAD tracks metrics like on-time shipments and quality, uses net promoter scores to measure engagement, and has positive great places to work results from health and safety programs. Donations were higher than benchmarks. Suggestions include committing to quality focus, keeping systems in place for improvement.

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Sachin M H
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25 views4 pages

Process Management: 1) Work Systems

MEDRAD's work system is designed to optimize goals through existing competencies and the strategic planning process. It determines customer requirements through voice of customer feedback and defines emergency response plans. MEDRAD designs processes to meet FDA regulations, establishes process ownership, and provides end-to-end support. Process costs are controlled through strategic planning. MEDRAD tracks metrics like on-time shipments and quality, uses net promoter scores to measure engagement, and has positive great places to work results from health and safety programs. Donations were higher than benchmarks. Suggestions include committing to quality focus, keeping systems in place for improvement.

Uploaded by

Sachin M H
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Process Management

1) Work Systems
MEDRADs work system is designed to optimize achievement of its Scorecard
Goals by building on existing core competencies and identifying needed
competencies through the Strategic Planning Process (SPP).
Voice of Customer (VOC)

MEDRAD determines the key requirements for value creation processes


through VOC.
Emergency Response Plan (ERP)

ERP defines how each type of disaster or emergency should be managed.

Contd
2) Work Processes
MEDRAD designs and innovates its work processes to meet and exceed Food
and Drug Administration Quality System Regulation (QSR)
he MEDRAD quality system establishes process ownership and a procedural
framework that allows each business and function to define its processes
The processes are designed to provide end-to-end customer support and full
coverage throughout product life cycles.
Overall costs of MEDRAD's work processes are controlled through the
Strategic Planning Process (SPP)

Business Results
1) MEDRAD tracks a number of key metrics that measure the fulfilment of customer
needs, including on-time shipments and product quality.
2) MEDRAD uses the NPS (Net Promoter Score) survey to measure the effectiveness of
relationship-building and engagement across the lifecycle, tracking the percent of
promoters.
3) GPTW (Great Places To Work) results relating to safety, work/life balance, and the
working environment shows positive results and trends due to programs related to
employee health, safety, and wellness.
4) MEDRADs societal responsibilities in the form of corporate donations were 12 and 20
percentage higher than the benchmark.

Suggestions
1) MEDRAD as award recipient must stick and commit themselves never
to relent in their focus and guidance principles on quality assurance.

2) Business Performance Quality Excellence achievement is both a


determinative and commitment of efforts.

3) They must keep their systems in tack to ensure continuous


improvement in overall performance in delivering products and services

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