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Questionnairebanking

This document contains a 12 question questionnaire about non-performing assets (NPAs) at Bank of Baroda (BOB). The questions ask about customer satisfaction with BOB's loan granting practices, whether BOB's NPA levels are controllable, if profits are affected by NPAs, and techniques to reduce NPAs. Respondents are also asked their opinions on applying the SARFAESI Act to recover NPAs, BOB's asset quality compared to other banks, the leading bank in Varanasi, reasons for assets becoming NPAs, and suggestions to improve NPA recovery. The questionnaire is presented for a customer named Amit Kumar from BHU to complete.

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Amit Kumar
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58 views3 pages

Questionnairebanking

This document contains a 12 question questionnaire about non-performing assets (NPAs) at Bank of Baroda (BOB). The questions ask about customer satisfaction with BOB's loan granting practices, whether BOB's NPA levels are controllable, if profits are affected by NPAs, and techniques to reduce NPAs. Respondents are also asked their opinions on applying the SARFAESI Act to recover NPAs, BOB's asset quality compared to other banks, the leading bank in Varanasi, reasons for assets becoming NPAs, and suggestions to improve NPA recovery. The questionnaire is presented for a customer named Amit Kumar from BHU to complete.

Uploaded by

Amit Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

NAME:
Q.1) Are you satisfied with the way Bank of Baroda grant loans?
A) YES

B) NO

Q.2) Is NPA level of BOB is controllable?


A) YES

B) NO

C) CANT SAY
Q.3) Are the profit of BOB effected by NPAS?
A) YES

B) NO

C) CANT SAY
Q.4) Are the NPA reduction technique of BOB standardized?
A) YES

B) NO

C) CANT SAY
Q.5) Has the NPA Coverage of BOB contributed in earning a
record profit of 1157rs crore in financial year14.
A) YES

B) NO

C) CANT SAY
Q.6) If SARFAESI Act is applied in VARANASI state? Will it be
useful for BOB to
reduce
NPAs?
A) YES

B) NO

C) CANT SAY
Q.7) Comparing with other INDIAN BANKS do you think that the
asset quality
of BOB BANK has been appreciable always?
A) YES

B) NO

Q.8) Which bank is the role modal of banking in Varanasi?

A) SBI
D)BOB

B) ICICI

C) HDFC

Q.9) Which bank provides best service in state?


A) SBI

B) BOB

C)ICICI

D) OTHERS

Q.10) Do you think the NPA percentage in BOB can be reduced


to ZERO percentage?
A) YES

B) NO

Q.11) What are the reasons for assets becoming non


performing assets?
A) Managerial deficiencies during work
B) Lack of knowledge of the area of handling
C) Lack of adequate effort for recovery
D) Lack of proper verification of the genuine purpose
of loan and advances
E) OTHER

)
Q.12) Any suggestion as per you to get recovery from NPA
ANS)

AMIT KUMAR

BHU

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