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Summer Traning Project Report3

This document is a research project report submitted for a Master's degree. It examines customer satisfaction with Idea Cellular, an Indian telecommunications company. The report includes an acknowledgment, table of contents, introduction outlining the purpose of the study, and chapters on the company and product profiles, literature review, hypotheses, research methodology used, findings and analysis of collected data, conclusions, suggestions, limitations, bibliography, and annexure including the questionnaire. The goal is to analyze customer satisfaction with Idea Cellular in order to help the company improve.

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72 views4 pages

Summer Traning Project Report3

This document is a research project report submitted for a Master's degree. It examines customer satisfaction with Idea Cellular, an Indian telecommunications company. The report includes an acknowledgment, table of contents, introduction outlining the purpose of the study, and chapters on the company and product profiles, literature review, hypotheses, research methodology used, findings and analysis of collected data, conclusions, suggestions, limitations, bibliography, and annexure including the questionnaire. The goal is to analyze customer satisfaction with Idea Cellular in order to help the company improve.

Uploaded by

prince395
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RESEARCH PROJECT REPORT

On

CUSTOMER SATISFACTION TO IDEA


CELLULAR
Submitted To

UTTAR PRADESH TECHNICAL UNIVERSITY LUCKNOW


For the Partial fulfillment of the degree of Master of Business Administration (M.B.A)
Session: 2014-2015

Department of management Studies

LANDMARK TECHNICAL CAMPUS


DIDAULI , AMROHA (U.P)

Project Guide:
Mr Zameer Ahmad Rizvi

Project Incharge:
Mr Mohd Suhail
(Course coordinator, M.B.A.)

Submitted By:
Syed Faizan Mian
Roll No.-1378070211
M.B.A- IVth Sem.

ACKNOWLEDGMENT

I express my heartfelt gratitude Dr. G.K. Upadhayay (Director, Landmark Technical


Campus, Didauli Amroha dehli road ) for giving me the opportunity to do the Synopsis
&

Project Work and for providing me this learning experience in this esteemed

organization.

Heartiest thanks to Mr. Zameer Ahmad Rizvi (Project Supervisor) and other faculty
members, librarian and all other staffs of my esteemed institute for their time to time
assistance.

Syed Faizan Mian


Roll No.- 1378070211
MBA- IV Sem.

CONTENTS

Chapter No.

Title

Page No.

Acknowledgement

1. Introduction

2. Objective of the Study

3. Scope & Importance

4. Company Profile

5. Product Profile

26

6.Literature Review

82

7. Hypothesis

93

8. Research Methodology

94

9. Findings & Analysis

97

10. Conclusions

111

11. Suggestions

112

12. Limitations

114

13. Bibliography

115

14. Annexure (Questionnaire)

117-119

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