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William Booth

William Booth has experience supporting desktop and laptop systems through malware removal, antivirus software usage, and effective communication skills. He has analyzed and resolved customers' system issues, deployed software to fix errors, maintained repair databases, and assisted with data backups. Additionally, he has supervised customer service agents, liaised with managers on service levels, and generated reports. Organizational roles included website functionality testing and findings presentations.

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0% found this document useful (0 votes)
96 views2 pages

William Booth

William Booth has experience supporting desktop and laptop systems through malware removal, antivirus software usage, and effective communication skills. He has analyzed and resolved customers' system issues, deployed software to fix errors, maintained repair databases, and assisted with data backups. Additionally, he has supervised customer service agents, liaised with managers on service levels, and generated reports. Organizational roles included website functionality testing and findings presentations.

Uploaded by

w_booth_job
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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William Booth

55 William St E Waterloo Ont. 519 721 3151 [email protected]

PROFILE

 Proven ability in supporting desktop and laptop systems(hardware and


software)
 Practical knowledge of various software packages, including:
2. Malware removal tools (hijakthis, lspfix, SDfix)
3. Anti-virus software (Fsecure, Avira, AVG)
 Effective communicator with solid organizational and interpersonal skills

SELECTED ACCOMPLISHMENTS AND SKILLS

I.T. Support Experience

 Analyzed and pinpointed specific problems with customer's system units,


and advised them of proper remedy
 Deployed software to correct system errors caused by virus and malware
infections
 Maintained an extensive repair database, including system problem,
proposed solution, and repair actions taken.
 Archived customers data through the use of various backup solutions and
media (Flash drive, CD, DVD)
 Revised and corrected existing RMA database to streamline product
replacement
Supervisory experience

 Supported supervisor in managing 16 agents for CATV support line


 Liaised with Ops manager in maintaining optimal service levels
 Generated metric reports for Tech manager, and forwarded copies to Ops
manager
 Assisted agents in scheduling service calls, as well as monitoring outage
listings to provide up to date information
Organizational Experience

 Collated ease of use data for functionality testing of website


 Presented findings to senior staff and programers
William Booth
519 721 3151 [email protected]

Work Experience

Lead Functionality Tester(contract) Apr 2009-Jul 2009


Centre for Community Mapping, Waterloo Ont

Assistant Supervisor, CSR 2007 – 2009


SPData Call Management LLC, Hamilton Ont

Lead Technician, Sales Assoc. 2004-2005


Masters Computer Systems Hamilton Ont

Education

CompTIA A+ certification course Ongoing


Conestoga College, Waterloo Ont

Computers,Networking and Electronics 1996 - 1997


Toronto School of Business, Hamilton Ont

Interests

Paintball, salt water aquariums, cinema, japanese history

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