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Infrastructure Issues 23022015

This document contains records of internal issues reported across three dates for the Portal Server, Supervision application, and Service workflow. Issue 1 on 3/2/2015 involved all Vizor systems being unable to access the database. Issue 2 on 9/2/2015 was the same problem. Issue 3 on 23/02/205 involved being unable to access either the Portal or Supervision systems. The issues were reported to various teams and individuals, and detailed descriptions of error messages or connectivity problems were provided. The issues were solved by restarting servers, checking port connectivity between application and database servers, and changing the TCP port in the SQL configuration. The estimated times to resolve the issues ranged from 1 to 2 days.

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Kamaluddin Azmi
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58 views

Infrastructure Issues 23022015

This document contains records of internal issues reported across three dates for the Portal Server, Supervision application, and Service workflow. Issue 1 on 3/2/2015 involved all Vizor systems being unable to access the database. Issue 2 on 9/2/2015 was the same problem. Issue 3 on 23/02/205 involved being unable to access either the Portal or Supervision systems. The issues were reported to various teams and individuals, and detailed descriptions of error messages or connectivity problems were provided. The issues were solved by restarting servers, checking port connectivity between application and database servers, and changing the TCP port in the SQL configuration. The estimated times to resolve the issues ranged from 1 to 2 days.

Uploaded by

Kamaluddin Azmi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Internal Number

Data of Issue

Effected Server(s)

3/2/2015 17:49

Portal Server/Supervision/Service

9/2/2015 15:25

Portal Server/Supervision/Service

23/02/205 - 7:45am

Portal Server/Supervision

Effected System(s)

raised by

Portal Web application


Supervision application Amr Alkhatib
Service workflow

Portal Web application


Supervision application Amr Alkhatib
Service workflow

Portal Web application


Seamus
Supervision application

Reported To

Seamus + Kamaluddin

Sultan F. Alrsiny ; Abdullah A. Alsunadi; Kamaluddin Azmi

Kamaluddin;

Summary Issue

All Vizor Systems were not able to access database

All Vizor Systems were not able to access database

Cannot access either system

Detailed Issue

Error After login to supervision server,Refersh IIS,open login page :


Server Error in '/SAMARMSSupervisionCentre' Application.
________________________________________
A network-related or instance-specific error occurred while establishing a connection to SQL Server. Th
not found or was not accessible. Verify that the instance name is correct and that SQL Server is config
remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Spec
Amr :I tried telnet to database server 10.175.1.10 with default port 1433 in server 10.65.2.10 ,which

Amr:
We have issue in Communication between App Server and Database server.
Ping 10.175.1.10 : OK
Telnet with sql server port for port 1443 : ok
Telnet with sql server port for port 1433 : Not working
I am trying to remote connection to SQL Server 10.175.1.10 ,I am getting black screen

Solved By

Infrastructure team

Amr Alkhatib

How it solved

Issue in server ,solved by restart server

Security team checked port and connectivity everything is working, they advised issue
internally in server.
Amr: I changed TCP Port that's enable App Server to Communicate with DB Server.
Port was 1443 ,changed to 1433 In SQL Data Configuration .I cant confirm, if anybody
changed port or any restrictions on network security added.

Esitmed time for solve issue

1 day

2 days

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