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EVO33 - Handover To Support Checklist

This document is a checklist for handing over a project to the support team. It includes 30 items to cover such as customer details, go-live date, installed modules, customizations, database backups, open issues, and contact information for individuals involved in the project like the super-user, system administrator, and project manager. The purpose is to provide the support team with all relevant information needed to support the customer and system going forward.

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Dickson Allela
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258 views2 pages

EVO33 - Handover To Support Checklist

This document is a checklist for handing over a project to the support team. It includes 30 items to cover such as customer details, go-live date, installed modules, customizations, database backups, open issues, and contact information for individuals involved in the project like the super-user, system administrator, and project manager. The purpose is to provide the support team with all relevant information needed to support the customer and system going forward.

Uploaded by

Dickson Allela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Handover to Support Checklist

Number
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Subject

Detail

Comments

Customer name
Project / Country
Go-live date
Customer account #
Customer contact number
Customer contact email
Super-user name
Super-user contact details
System administrator name
System administrator contact details
Project Consultant/s
Project Manager
Evolution version
Branch accounting structure if applicable
Other versions if applicable
Modules installed
3rd party software integrations
Customisation details including customised
reports
Backup db received?
Date of db backup
Location of db backup
Open issues?
Location of issue list
Details of business partner if applicable
FTP site details

EVO33 Handover to Support Checklist

Handover to Support Checklist


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30

Team viewer details


RDP connection details
Copy of sign-offs received?
List all sign-off documents
Other

EVO33 Handover to Support Checklist

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