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    Week7 For Students (Product Design)

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    Steve Ho
    This is part of the product design and development 5th

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    Week7 For Students (Product Design)

    Uploaded by

    Steve Ho
    24 views8 pages
    This is part of the product design and development 5th

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    Week7 for Students(product design)

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    This is part of the product design and development 5th

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views8 pages

    Week7 For Students (Product Design)

    Uploaded by

    Steve Ho
    This is part of the product design and development 5th

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 8

    IEEM 3200 Product Design and Development

    - Quality Function Deployment


    Prof. Chih-Hsing Chu
    2015/04/27

    Quality Function Deployment


    Developed by Mitsubishi Kobe Shipyard 1972. Adopted By Ford
    and GM in 1980s, and later Xerox, Hewlett-Packard, AT&T.
    Is a structured method to transmit and translate customer
    requirements, that is,
    through
    each stage of the product development process.
    A systematic way of documenting and breaking down customer
    needs into manageable and actionable detail.
    Quality Function Deployment is a Valuable
    but it is not a
    Foundation - Belief That Products Should Be Designed To
    Reflect Customer Desires and Tastes
    Copyright PRL-NTHU 2015 Page 2

    Tea Brewer

    Copyright PRL-NTHU 2015 Page 3

    House of Quality

    Copyright PRL-NTHU 2015 Page 4

    Procedure of building HOQ

    Identify customer requirements


    Identify product specifications
    Relate the customer requirements to the product specs.
    Conduct an evaluation of competing products.
    Evaluate product specs and develop targets.
    Determine which product specs to deploy in the later
    development stages.

    Copyright PRL-NTHU 2015 Page 5

    Full QFD Process


    HOWS

    Design Attributes - Product Specifications


    Component Attributes - Part Characteristics
    Process Operations - Manufacturing Processes
    Quality Control Plan - Key Process Variables.

    Y
    Critical to Quality
    Characteristics
    (CTQs)
    Key Manufacturing
    Processes

    X
    Key Process Variables
    Copyright PRL-NTHU 2015 Page 6

    Spirits of QFD
    The voice of the customer MUST be carried THROUGHOUT the
    production process.
    Three other HOQs are used to do this and, together with the
    first, these carry the customers voice from its initial
    expression, through design attributes, on to component
    attributes, to process operations, and eventually to a quality
    control and improvement plans.
    In Japan, all four are used. the tendency in the West is to use
    only the first one or two.

    Copyright PRL-NTHU 2015 Page 7

    Q&A
    http://prl.ie.nthu.edu.tw/

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