alldepartments///all working an configured

CREATE TABLE perlDesk_accesslog (id int(11) unsigned NOT NULL auto_increment, us

er varchar(255), ip varchar(255), time varchar(255), PRIMARY KEY (id));
CREATE TABLE perlDesk_activitylog (id int(11) unsigned NOT NULL auto_increment,
cid varchar(255) NOT NULL, date varchar(255) NOT NULL, user varchar(255) NOT NUL
L, action varchar(255) NOT NULL, PRIMARY KEY (id));
CREATE TABLE perlDesk_announce (id int(11) unsigned NOT NULL auto_increment, aut
hor varchar(255), subject varchar(255), message text, staff char(1), users char(
1), time varchar(16), display_until varchar(255), PRIMARY KEY (id));
CREATE TABLE perlDesk_blocked_email (id int(11) unsigned NOT NULL auto_increment
, address varchar(255) NOT NULL, type varchar(255) NOT NULL, PRIMARY KEY (id));
CREATE TABLE perlDesk_call_fields (id int(11) unsigned NOT NULL auto_increment,
cid varchar(255), fid varchar(255), value text, PRIMARY KEY (id));
CREATE TABLE perlDesk_calls (id int(11) unsigned NOT NULL auto_increment, status
enum('OPEN','CLOSED','HOLD') NOT NULL, username varchar(30), email varchar(255)
, priority char(1), category varchar(255), subject varchar(255), description tex
t, time varchar(20), ownership varchar(255), closedby varchar(255), method varch
ar(2), track varchar(50) NOT NULL, active varchar(50) NOT NULL, aw char(1), an c
har(1) NOT NULL, time_spent varchar(255) NOT NULL, sub_status text, is_locked in
t(11) NOT NULL, ikey varchar(255) NOT NULL, close_timer int(11), lock_time int(1
1), due_date datetime, color varchar(255), PRIMARY KEY (id), INDEX (status));
CREATE TABLE perlDesk_contacts (id int(11) unsigned NOT NULL auto_increment, sta
ff int(11) NOT NULL, name varchar(50) NOT NULL, company varchar(50) NOT NULL, ad
dress varchar(255) NOT NULL, email varchar(90) NOT NULL, phone varchar(19), url
varchar(90), PRIMARY KEY (id));
CREATE TABLE perlDesk_departments (id int(11) unsigned NOT NULL auto_increment,
level varchar(255), from_name text, from_email text, assign_staff text, internal
int(1), PRIMARY KEY (id));
CREATE TABLE perlDesk_em_forwarders (id int(11) unsigned NOT NULL auto_increment
, address varchar(255), category varchar(255), PRIMARY KEY (id));
CREATE TABLE perlDesk_files (id int(11) unsigned NOT NULL auto_increment, cid in
t(11), nid int(11), filename varchar(255) NOT NULL, file varchar(255) NOT NULL,
kb int(11), type text, PRIMARY KEY (id));
CREATE TABLE perlDesk_kb_acronym (id int(11) unsigned NOT NULL auto_increment, l
etter char(1), acronym varchar(255), acronymname varchar(255), PRIMARY KEY (id))
;
CREATE TABLE perlDesk_kb_cat (id int(11) unsigned NOT NULL auto_increment, categ
ory varchar(255), parent_category int(11), PRIMARY KEY (id));
CREATE TABLE perlDesk_kb_entries (id int(11) unsigned NOT NULL auto_increment, c
ategory varchar(255), catid int(11), author varchar(255), subject varchar(255),
keywords text, description text, views varchar(50), stamp timestamp, filetype va
rchar(255), fileid int(11), PRIMARY KEY (id));
CREATE TABLE perlDesk_kb_glossary (id int(11) unsigned NOT NULL auto_increment,
letter char(1), shortname varchar(255), description text, PRIMARY KEY (id));
CREATE TABLE perlDesk_kb_ratings (id int(11) unsigned NOT NULL auto_increment, a
rticle_id int(11), word_id int(11), rating int(2), PRIMARY KEY (id), INDEX (arti
cle_id), INDEX (word_id));
CREATE TABLE perlDesk_kb_stats (id int(11) unsigned NOT NULL auto_increment, art
icle_id int(11), number int(11), date date, PRIMARY KEY (id));
CREATE TABLE perlDesk_kb_words (id int(11) unsigned NOT NULL auto_increment, wor
d varchar(255), PRIMARY KEY (id), UNIQUE INDEX (word));
CREATE TABLE perlDesk_mailrules (id int(11) unsigned NOT NULL auto_increment, ru
le_id int(11), rule int(5), action int(5), text text, PRIMARY KEY (id));
CREATE TABLE perlDesk_messages (id int(11) unsigned NOT NULL auto_increment, tou
ser varchar(50) NOT NULL, sender varchar(50) NOT NULL, date varchar(20) NOT NULL
, subject varchar(255) NOT NULL, message text NOT NULL, stamp varchar(20) NOT NU
LL, PRIMARY KEY (id));
CREATE TABLE perlDesk_notes (id int(11) unsigned NOT NULL auto_increment, owner
char(1), visible char(1), action varchar(255), call int(11), author varchar(255)
, time varchar(20), ikey varchar(255), comment text, poster_ip varchar(40), PRIM

ARY KEY (id));

CREATE TABLE perlDesk_popservers (id int(11) unsigned NOT NULL auto_increment, p
op_host varchar(255) NOT NULL, pop_user varchar(255) NOT NULL, pop_password varc
har(255) NOT NULL, pop_port varchar(5) NOT NULL, stay_emails int(3), PRIMARY KEY
(id));
CREATE TABLE perlDesk_popservers_poplog (id int(11) unsigned NOT NULL auto_incre
ment, mail_id varchar(255) NOT NULL, stamp timestamp, PRIMARY KEY (id));
CREATE TABLE perlDesk_preans (id int(11) unsigned NOT NULL auto_increment, autho
r varchar(25), subject varchar(255), text text, date varchar(20), PRIMARY KEY (i
d));
CREATE TABLE perlDesk_reviews (id int(11) unsigned NOT NULL auto_increment, owne
r varchar(255), staff varchar(255), nid varchar(255), rating varchar(255), comme
nts text, PRIMARY KEY (id));
CREATE TABLE perlDesk_settings (setting varchar(50) NOT NULL, value varchar(225)
, PRIMARY KEY (setting));
CREATE TABLE perlDesk_settings_extra (setting varchar(50) NOT NULL, value text,
PRIMARY KEY (setting));
CREATE TABLE perlDesk_signup_fields (id int(11) unsigned NOT NULL auto_increment
, name varchar(255), value varchar(255), dorder varchar(10), PRIMARY KEY (id));
CREATE TABLE perlDesk_signup_values (id int(11) unsigned NOT NULL auto_increment
, cid varchar(10), sid varchar(10), value varchar(255), PRIMARY KEY (id));
CREATE TABLE perlDesk_staff (id int(11) unsigned NOT NULL auto_increment, userna
me varchar(20), password varchar(255), name varchar(50), email varchar(50), acce
ss varchar(255), notify char(1), responsetime varchar(20), callsclosed varchar(1
0), signature text, rkey varchar(2), lpage varchar(255), play_sound char(1), llo
gin varchar(255), address text, city text, state text, zip text, country text, p
hone text, mobile text, comments text, template text, number_new_main int(11), a
watar int(11), report_access int(1), redirect_answer int(1), PRIMARY KEY (id));
CREATE TABLE perlDesk_staffaccess (staff_id int(11), dep_id int(11));
CREATE TABLE perlDesk_staffactive (username varchar(20) NOT NULL, date varchar(2
0) NOT NULL);
CREATE TABLE perlDesk_stafflogin (username varchar(50), date varchar(20));
CREATE TABLE perlDesk_staffread (username varchar(50) NOT NULL, date varchar(20)
NOT NULL);
CREATE TABLE perlDesk_taskbar (id int(11) unsigned NOT NULL auto_increment, user
name varchar(50), last_call varchar(50), PRIMARY KEY (id));
CREATE TABLE perlDesk_tasks (id int(11) NOT NULL auto_increment, user_id int(11)
, name varchar(50), details varchar(255), time datetime, notify tinyint(4), noti
fy_type tinyint(4), notify_earlier int(11), notify_email varchar(255), your_peri
od int(11), status tinyint(4), stamp timestamp, callid int(11), PRIMARY KEY (id)
);
CREATE TABLE perlDesk_templates (id int(11) NOT NULL auto_increment, user_dir te
xt, staff_dir text, admin_dir text, name text, img_dir text, PRIMARY KEY (id));
CREATE TABLE perlDesk_ticket_fields (id int(11) unsigned NOT NULL auto_increment
, name varchar(255), value varchar(255), dorder varchar(10), PRIMARY KEY (id));
CREATE TABLE perlDesk_tshooter (id int(11) NOT NULL auto_increment, name varchar
(50), first_question_id int(11), stamp timestamp, PRIMARY KEY (id));
CREATE TABLE perlDesk_tshooter_archive (id int(11) NOT NULL auto_increment, tsho
oter_id int(11), parent_id int(11), name varchar(255), question text, answer tex
t, level tinyint(4), action_type tinyint(4), stamp timestamp, PRIMARY KEY (id));
CREATE TABLE perlDesk_user_events (id int(11) unsigned NOT NULL auto_increment,
user varchar(255), time varchar(255), subject varchar(255), description text, da
te varchar(50), PRIMARY KEY (id));
CREATE TABLE perlDesk_usergroups (id int(11) NOT NULL auto_increment, name varch
ar(255), PRIMARY KEY (id));
CREATE TABLE perlDesk_users (id int(11) unsigned NOT NULL auto_increment, userna
me varchar(30), password varchar(255), name varchar(50), email text, url varchar
(50), company varchar(50), rkey varchar(5), pending char(1), active varchar(50),
acode varchar(50), lcall varchar(255) NOT NULL, group_id int(11), secondary_ema
il text, PRIMARY KEY (id));

INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '1', '1');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '2', '2');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '3', '3');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '4', '4');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '5', '5');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:46', 'Request(by email) Logged', 'User', '6', '6');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-14:52', 'Request(by email) Logged', 'User', '7', '7');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-15:00', 'Request(by email) Logged', 'User', '8', '8');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('19-3-200
9-15:19', 'darren Closed Using Mass Close', 'Staff darren', '8', '9');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('24-3-200
9-12:30', 'Request(by email) Logged', 'User', '9', '10');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('24-3-200
9-12:31', 'Request Assigned Internal (supportbilly)', 'Staff darren', '9', '11')
;
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('24-3-200
9-13:40', 'Request(by email) Logged', 'User', '10', '12');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('24-3-200
9-23:35', 'Request(by email) Logged', 'User', '11', '13');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:00', 'Request(by email) Logged', 'User', '12', '14');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:05', 'Request Closed', 'Staff billy', '12', '15');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:07', 'Request Assigned Internal (supportbilly)', 'Staff billy', '12', '16')
;
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:31', 'billy Claimed Ownership', 'Staff: billy', '9', '17');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:40', 'Request(by email) Logged', 'User', '13', '18');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:41', 'Request Closed', 'Staff billy', '13', '19');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-00:50', 'Request(by email) Logged', 'User', '14', '20');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-01:05', 'Request(by email) Logged', 'User', '15', '21');
INSERT INTO perlDesk_activitylog (date, action, user, cid, id) VALUES ('26-3-200
9-01:13', 'Status Changed: CLOSED', 'Staff: billy', '15', '22');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', '[email protected]
om', NULL, NULL, '0', 'em', '1', '1', 'Unowned', NULL, 'Jan 2009', '1237474009',
'1', '1237474009', ' \r\n \r\nRegards Billy Martin\r\nEmail: info@excelwebsolut
ions.com <mailto:[email protected]> \r\nWebsite: www.excelwebsol
utions.com <http://www.excelwebsolutions.com/> \r\nTel: +353 21 4894049\r
\nFax: +353 21 4894049\r\n \n', 'Unregistered', NULL, 'RMFWPAIVWE', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', '[email protected]
om', NULL, NULL, '0', 'em', '2', '1', 'Unowned', NULL, 'test jan 2009', '1237474

010', '1', '1237474010', ' \r\n \r\nRegards Billy Martin\r\nEmail: info@excelweb

solutions.com <mailto:[email protected]> \r\nWebsite: www.excelw
ebsolutions.com <http://www.excelwebsolutions.com/> \r\nTel: +353 21 4894
049\r\nFax: +353 21 4894049\r\n \n', 'Unregistered', NULL, 'OTQJQEWSHN', NULL, '
0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', '[email protected]
om', NULL, NULL, '0', 'em', '3', '1', 'Unowned', NULL, 'test 3', '1237474011', '
1', '1237474011', ' \r\n \r\nRegards Billy Martin\r\nEmail: info@excelwebsolutio
ns.com <mailto:[email protected]> \r\nWebsite: www.excelwebsolut
ions.com <http://www.excelwebsolutions.com/> \r\nTel: +353 21 4894049\r\n
Fax: +353 21 4894049\r\n \n', 'Unregistered', NULL, 'KPZFOYOYZS', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', 'darren@excelwebsolutions
.com', NULL, NULL, '0', 'em', '4', '1', 'Unowned', NULL, 'test from darren 05/02
/09', '1237474012', '1', '1237474012', ' \r\n\r\n \r\n\r\nTest email \r\n\n', 'b
illy', NULL, 'IBRQIJPAEY', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', 'seafieldfarmkinsale@eirc
om.net', NULL, NULL, '0', 'em', '5', '1', 'Unowned', NULL, 'RE: {100-13} RE: Tra
vel Ireland Network Book Engine Details', '1237474012', '1', '1237474012', 'I am
having difficulty in putting up my rooms as being available for the\n2009 seaso
n. People cannot book my rooms as they are being told no rooms\nare available a
nd all my rooms are available. Please tell me how do I get\nin to change my ava
ilability, Eileen\n\n \n\n
\n\nFrom: [email protected] [mailto:s
[email protected]] \nSent: 10 Iil 2008 10:00\nTo: seafieldfarmkinsale@eirc
om.net\nSubject: {100-13} RE: Travel Ireland Network Book Engine Details\n\n \n\
nThank you for submitting a support request. A summary of your request is\nbelow
: ----------------------------------------------------------- Details\n[Submitte
d 10 Jul 2008 10:00 AM ]\n---------------------------------------------------------- ID............:\n13 Viewing Key...: DvSyPP9Wwi Name..........: Seafield Fa
rm Subject.......:\nRE: Travel Ireland Network Book Engine Details\n---------------------------------------------------------- Registered users\nmay login to t
rack the status of their request :\nhttp://www.travelireland.net/cgi-bin//pdesk.
cgi Thank you, Help Desk Support\nTeam Travel Ireland Network ', 'Unregistered',
NULL, 'DRPPOPGTLL', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:46', 'OPEN', '0', 'seafieldfarmkinsale@eirc
om.net', NULL, NULL, '0', 'em', '6', '1', 'Unowned', NULL, 'Seafield Farmhouse',
'1237474013', '1', '1237474013', 'Hello, I need to put my room up as being avai
lable and I seem to be unable\r\nto do so, please e-mail back and tell me what t
o do, Yours sincerely, Eileen\r\n\n', 'Unregistered', NULL, 'NDOKVUYEET', NULL,
'0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '19-3-2009-14:52', 'OPEN', '0', 'darren@infinitewebsoluti
ons.co.uk', NULL, NULL, '0', 'em', '7', '1', 'Unowned', NULL, 'no subject', '123
7474357', '1', '1237474357', 'Test from outlook\r\n\r\n \r\n\r\nDarren Player\r\
n\r\n07773 917365\r\n\r\nInfinite Web Solutions\r\n\r\n <mailto:darren@infini
tewebsolutions.co.uk>\r\[email protected] \r\n\r\n \r\n\n',
'Unregistered', NULL, 'WGVEEHHYIJ', NULL, '0');

INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email

, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'IN PROGRESS', '19-3-2009-15:00', 'CLOSED', '0', 'darren@infiniteweb
solutions.co.uk', NULL, '1238079864', '10', 'em', '8', '1', 'darren', '0', 'supp
ort from darren check cronjob every 5mins', '1237474801', '0', '1237474801', 'su
pport from darren check cronjob every 5mins\r\n\r\n \r\n\r\nDarren Player\r\n\r\
n07773 917365\r\n\r\nInfinite Web Solutions\r\n\r\n <mailto:darren@infinitewe
bsolutions.co.uk>\r\[email protected] \r\n\r\n \r\n\n', 'Unr
egistered', '0000-00-00 00:00:00', 'JEHERSTANB', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '24-3-2009-12:30', 'OPEN', '0', 'darren@infinitewebsoluti
ons.co.uk', NULL, '1238632421', '0', 'em', '9', '1', 'billy', '0', 'test email 2
4 march 09', '1237897802', '0', '1237897802', 'Test email to test cron job refre
sh\r\n\r\n \r\n\r\ndarren\r\n\n', 'Unregistered', '0000-00-00 00:00:00', 'MVWCNQ
XRKD', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '24-3-2009-13:40', 'OPEN', '0', 'darren@excelwebsolutions
.com', NULL, NULL, '0', 'em', '10', '3', 'billy', NULL, 'Test email to sales@tra
velireland.net', '1237902001', '1', '1237902001', ' \r\n\r\nTest email to sales@
travelireland.net\r\n\r\n \r\n\n', 'billy', NULL, 'XDVXLCCFKP', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '26-3-2009-00:00', 'CLOSED', '0', 'info@excelwebsolutions
.com', NULL, '1238630701', '0', 'em', '12', '1', 'billy', '0', 'test 3', '123802
5601', '0', '1238025601', 'This is a test \r\n \r\nRegards Billy Martin\r\nEmail
: [email protected] <mailto:[email protected]> \r\nWebs
ite: www.excelwebsolutions.com <http://www.excelwebsolutions.com/> \r\nTe
l: +353 21 4894049\r\nFax: +353 21 4894049\r\n \n', 'Unregistered', '0000-00-00
00:00:00', 'SISXGUYNKC', 'billy', '1');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '26-3-2009-00:40', 'CLOSED', '0', 'info@excelwebsolutions
.com', NULL, '1238632908', '4', 'em', '13', '1', 'billy', '0', 'final test', '12
38028001', '0', '1238028001', ' \r\n \r\nRegards Billy Martin\r\nEmail: info@exc
elwebsolutions.com <mailto:[email protected]> \r\nWebsite: www.e
xcelwebsolutions.com <http://www.excelwebsolutions.com/> \r\nTel: +353 21
4894049\r\nFax: +353 21 4894049\r\n \n', 'Unregistered', '0000-00-00 00:00:00',
'IXGSSSRVZP', 'billy', '1');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '26-3-2009-00:50', 'OPEN', '0', '[email protected]
om', NULL, NULL, '0', 'em', '14', '1', 'darren', NULL, 'test 6', '1238028602', '
1', '1238028602', ' \r\n \r\nRegards Billy Martin\r\nEmail: info@excelwebsolutio
ns.com <mailto:[email protected]> \r\nWebsite: www.excelwebsolut
ions.com <http://www.excelwebsolutions.com/> \r\nTel: +353 21 4894049\r\n
Fax: +353 21 4894049\r\n \n', 'Unregistered', NULL, 'JERUABURFY', NULL, '0');
INSERT INTO perlDesk_calls (priority, sub_status, time, status, is_locked, email
, color, close_timer, time_spent, method, id, category, ownership, lock_time, su
bject, track, aw, active, description, username, due_date, ikey, closedby, an) V
ALUES ('3', 'CREATED', '26-3-2009-01:05', 'CLOSED', '0', 'info@excelwebsolutions
.com', NULL, '1238634708', '0', 'em', '15', '1', 'billy', '0', 'test 7', '123802
9502', '0', '1238029502', 'This is the question\r\nCan you assist\r\n \r\nRegard

s Billy Martin\r\nEmail: [email protected] <mailto:info@excelwebsolu

tions.com> \r\nWebsite: www.excelwebsolutions.com <http://www.excelwebsol
utions.com/> \r\nTel: +353 21 4894049\r\nFax: +353 21 4894049\r\n \n', 'Unre
gistered', '0000-00-00 00:00:00', 'CUUBNPVQQH', 'billy', '0');
INSERT INTO perlDesk_departments (from_email, level, from_name, id, internal, as
sign_staff) VALUES ('[email protected]', 'support', 'support', '1', '0',
'darren');
INSERT INTO perlDesk_departments (from_email, level, from_name, id, internal, as
sign_staff) VALUES ('[email protected]', 'Billing', 'billing', '2', '0',
'billy');
INSERT INTO perlDesk_departments (from_email, level, from_name, id, internal, as
sign_staff) VALUES ('[email protected]', 'Sales', 'Travel Ireland Sales',
'3', '0', 'billy');
INSERT INTO perlDesk_em_forwarders (category, address, id) VALUES ('Billing', 'b
[email protected]', '3');
INSERT INTO perlDesk_em_forwarders (category, address, id) VALUES ('support', 's
[email protected]', '2');
INSERT INTO perlDesk_em_forwarders (category, address, id) VALUES ('Sales', 'sal
[email protected]', '4');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '94.171.234.34', '1', '19-3-2009-15:04', 'dar
ren', 'Q2ZQHKbI2E', 'problem fixed', 'OPEN', '1', '8');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('3', '77.98.155.56', '1', '24-3-2009-12:31', NULL,
'0..90..9a..zA..Za..zA..ZA..Z0..9A..Za..z', 'hi bill just assigning this ticket
manually testing perl 24 march', 'ASSIGN', '2', '9');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '81.41.34.187', '1', '26-3-2009-00:05', 'bill
y', '9ALEGoFZiq', 'this is your reply \r\n\r\n> This is a test \r\n> \r\n
> Regards Billy Martin\r\n> Email: [email protected] <mailto:i
[email protected]> \r\n> Website: www.excelwebsolutions.com <h
ttp://www.excelwebsolutions.com/> \r\n> Tel: +353 21 4894049\r\n> Fax:
+353 21 4894049\r\n> \r\n', 'CLOSED', '3', '12');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('3', '81.41.34.187', '1', '26-3-2009-00:07', NULL,
'A..Z0..9a..zA..Z0..9a..z0..9a..zA..ZA..Z', '', 'ASSIGN', '4', '12');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '81.41.34.187', '1', '26-3-2009-00:33', 'bill
y', 'pO9tM9AEWD', 'Test received \r\n\r\nI claimed ownership and replied CC to
me as well\r\n\r\n\r\nKind Regards Billy \r\nExcel Web Solutions\r\nEmail suppor
[email protected]', 'OPEN', '5', '9');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '81.41.34.187', '1', '26-3-2009-00:41', 'bill
y', 'w2o5pe3kb1', '> \r\n> reply rtrtytytyt\r\n> Regards Billy Martin
\r\n> Email: [email protected] <mailto:[email protected]
> \r\n> Website: www.excelwebsolutions.com <http://www.excelwebsolutio
ns.com/> \r\n> Tel: +353 21 4894049\r\n> Fax: +353 21 4894049\r\n>
\r\n\r\n\r\n\r\n\r\nRegards Billy \r\nTravel Ireland Network\r\nSupport Desk\r\
nEmail [email protected]', 'CLOSED', '6', '13');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '81.41.34.187', '1', '26-3-2009-01:10', 'bill
y', '2OUYkM9xwn', 'this is then reply', NULL, '7', '15');
INSERT INTO perlDesk_notes (owner, poster_ip, visible, time, author, ikey, comme
nt, action, id, call) VALUES ('1', '81.41.34.187', '1', '26-3-2009-01:11', 'bill
y', 'kIkbBwaRSd', '\r\nreplied\r\n\r\nRegards Billy \r\nTravel Ireland Network\r
\nSupport Desk\r\nEmail [email protected]', 'OPEN', '8', '15');
INSERT INTO perlDesk_popservers (pop_user, pop_password, pop_host, stay_emails,
id, pop_port) VALUES ('[email protected]', 'friday09', 'mail.travelirela
nd.net', '0', '1', '110');
INSERT INTO perlDesk_popservers (pop_user, pop_password, pop_host, stay_emails,

id, pop_port) VALUES ('[email protected]', 'kiltegan42', 'mail.travelire

land.net', '5', '2', '110');
INSERT INTO perlDesk_popservers (pop_user, pop_password, pop_host, stay_emails,
id, pop_port) VALUES ('[email protected]', 'ireland42', 'mail.travelirelan
d.net', '5', '3', '110');
INSERT INTO perlDesk_preans (date, text, subject, author, id) VALUES ('', '', 'r
ecent submitted ticket for support', 'darren', '1');
INSERT INTO perlDesk_reviews (owner, staff, id, comments, nid, rating) VALUES ('
tom deGom', 'billy', '1', 'great service thanks ', '3', '5');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'sess_ip');
INSERT INTO perlDesk_settings (value, setting) VALUES ('#CCCCFF', 'pri5');
INSERT INTO perlDesk_settings (value, setting) VALUES ('15', 'floodwait');
INSERT INTO perlDesk_settings (value, setting) VALUES ('http://www.travelireland
.net/images/', 'imgbase');
INSERT INTO perlDesk_settings (value, setting) VALUES ('2.27', 'db_version');
INSERT INTO perlDesk_settings (value, setting) VALUES ('100', 'epre');
INSERT INTO perlDesk_settings (value, setting) VALUES ('http://www.travelireland
.net/cgi-bin/', 'baseurl');
INSERT INTO perlDesk_settings (value, setting) VALUES ('darren@excelwebsolutions
.com', 'adminemail');
INSERT INTO perlDesk_settings (value, setting) VALUES ('7', 'default_auto_close'
);
INSERT INTO perlDesk_settings (value, setting) VALUES ('/usr/sbin/sendmail', 'se
ndmail');
INSERT INTO perlDesk_settings (value, setting) VALUES ('#CCFF99', 'pri4');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'global_form');
INSERT INTO perlDesk_settings (value, setting) VALUES ('/var/www/vhosts/travelir
eland.net/cgi-bin', 'data');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'ereqreg');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'enable_lock_while_r
espond');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'sdelete');
INSERT INTO perlDesk_settings (value, setting) VALUES ('PerlDesk', 'title');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'timeoffset');
INSERT INTO perlDesk_settings (value, setting) VALUES ('', 'pageraddr');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'reqvalid');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'ssi_closed');
INSERT INTO perlDesk_settings (value, setting) VALUES ('#FFFF99', 'pri3');
INSERT INTO perlDesk_settings (value, setting) VALUES ('#FFCC99', 'pri2');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'validate');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'kb_req_user');
INSERT INTO perlDesk_settings (value, setting) VALUES ('en', 'language');
INSERT INTO perlDesk_settings (value, setting) VALUES ('#FF9999', 'pri1');
INSERT INTO perlDesk_settings (value, setting) VALUES ('', 'license_id');
INSERT INTO perlDesk_settings (value, setting) VALUES ('http://www.travelireland
.net/images/logo.gif', 'logo_url');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'slock');
INSERT INTO perlDesk_settings (value, setting) VALUES ('407', 'avgtime');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'pager');
INSERT INTO perlDesk_settings (value, setting) VALUES ('12', 'max_auto_close');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'access_view');
INSERT INTO perlDesk_settings (value, setting) VALUES ('6', 'pass_chars');
INSERT INTO perlDesk_settings (value, setting) VALUES ('/var/www/vhosts/travelir
eland.net/cgi-bin/upload', 'file_path');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'access_rate');
INSERT INTO perlDesk_settings (value, setting) VALUES ('', 'em_footer');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'use_smtp');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'access_respond');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'access_submit');
INSERT INTO perlDesk_settings (value, setting) VALUES ('', 'smtp_address');

INSERT INTO perlDesk_settings (value, setting) VALUES ('', 'em_header');

INSERT INTO perlDesk_settings (value, setting) VALUES ('25', 'smtp_port');
INSERT INTO perlDesk_settings (value, setting) VALUES ('1', 'staff_rating');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'signup_notification
');
INSERT INTO perlDesk_settings (value, setting) VALUES ('{', 'subj_delimiter_left
');
INSERT INTO perlDesk_settings (value, setting) VALUES ('}', 'subj_delimiter_righ
t');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'send_attachments');
INSERT INTO perlDesk_settings (value, setting) VALUES ('support', 'main_from_ema
il');
INSERT INTO perlDesk_settings (value, setting) VALUES ('Travel Ireland Support D
esk', 'main_from_name');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'date_format');
INSERT INTO perlDesk_settings (value, setting) VALUES ('CREATED,IN PROGRESS,CONF
IRMED,QUERIED,REJECTED', 'sub_status_list');
INSERT INTO perlDesk_settings (value, setting) VALUES ('CREATED', 'default_sub_s
tatus');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'user_see_sub_status
');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'user_see_due_date')
;
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'user_see_internal_d
eps');
INSERT INTO perlDesk_settings (value, setting) VALUES ('0', 'staff_usergroup_res
pond');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('Liquid', 'staff_de
fault_template');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('Liquid', 'admin_de
fault_template');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('Liquid', 'user_def
ault_template');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('3', 'make_email_ch
eck');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('http://www.traveli
reland.net/cgi-bin/upload/', 'file_path');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('1', 'use_smtp');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('mail.travelireland
.net', 'smtp_address');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('', 'smtp_port');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('NO AUTH', 'smtp_au
th');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('support@travelirel
and.net', 'smtp_login');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('friday09', 'smtp_p
wd');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('support@travelirel
and.net', 'em_footer');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('3', 'max_attachmen
ts');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('', 'email_max_size
');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('', 'max_attachment
_size');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('', 'extension_atta
chment_allow');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('.exe', 'extension_
attachment_forbid');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('Default', 'email_c

onvert_charset');
INSERT INTO perlDesk_settings_extra (value, setting) VALUES ('0', 'no_auto_answe
r_on_email');
INSERT INTO perlDesk_signup_fields (dorder, value, name, id) VALUES ('1', '{comp
any}', 'Company', '1');
INSERT INTO perlDesk_signup_fields (dorder, value, name, id) VALUES ('2', '{url}
', 'URL', '2');
INSERT INTO perlDesk_signup_values (sid, value, cid, id) VALUES ('1', 'excel', '
1', '1');
INSERT INTO perlDesk_signup_values (sid, value, cid, id) VALUES ('2', 'www.excel
websolutions.com', '1', '2');
INSERT INTO perlDesk_staff (number_new_main, callsclosed, comments, mobile, stat
e, email, city, password, responsetime, lpage, address, id, redirect_answer, awa
tar, notify, country, rkey, llogin, report_access, template, access, name, phone
, username, zip, signature, play_sound) VALUES (NULL, NULL, NULL, NULL, NULL, 'd
[email protected]', NULL, 'kC6TwL3bKkgsE', NULL, '0', NULL, '1', NULL,
NULL, '0', NULL, 'kC', NULL, NULL, NULL, 'admin', 'admin', NULL, 'admin', NULL,
NULL, NULL);
INSERT INTO perlDesk_staff (number_new_main, callsclosed, comments, mobile, stat
e, email, city, password, responsetime, lpage, address, id, redirect_answer, awa
tar, notify, country, rkey, llogin, report_access, template, access, name, phone
, username, zip, signature, play_sound) VALUES ('10', '146957729', '', '', '', '
[email protected]', 'cork', 'Y1JM9uijCOP/o', '407', '0', 'kiltegan park
', '2', '1', NULL, 'f', 'ireland', 'Y1', 'Never', '0', 'Liquid', NULL, 'Billy',
'', 'billy', '', 'Regards Billy \r\nTravel Ireland Network\r\nSupport Desk\r\nEm
ail [email protected]', 'y');
INSERT INTO perlDesk_staff (number_new_main, callsclosed, comments, mobile, stat
e, email, city, password, responsetime, lpage, address, id, redirect_answer, awa
tar, notify, country, rkey, llogin, report_access, template, access, name, phone
, username, zip, signature, play_sound) VALUES (NULL, '0', '', '', '', 'darren@e
xcelwebslutions.com', 'bristol', 'EBFfdjO4QDBZ2', '0', '0', 'bristol', '3', NULL
, NULL, '0', 'bristol', 'EB', 'Never', '0', NULL, NULL, 'darren', '', 'darren',
'', NULL, '0');
INSERT INTO perlDesk_staff (number_new_main, callsclosed, comments, mobile, stat
e, email, city, password, responsetime, lpage, address, id, redirect_answer, awa
tar, notify, country, rkey, llogin, report_access, template, access, name, phone
, username, zip, signature, play_sound) VALUES (NULL, '0', '', '', '', 'info@exc
elwebsolutions.com', 'cork', 'z/DRn1xFQYFZQ', '0', '0', '', '4', NULL, NULL, '1'
, '', 'z/', 'Never', '0', NULL, NULL, 'clodagh', '', 'clodagh', '', NULL, '0');
INSERT INTO perlDesk_staffaccess (dep_id, staff_id) VALUES ('-1', '2');
INSERT INTO perlDesk_staffaccess (dep_id, staff_id) VALUES ('-1', '3');
INSERT INTO perlDesk_staffaccess (dep_id, staff_id) VALUES ('1', '3');
INSERT INTO perlDesk_staffaccess (dep_id, staff_id) VALUES ('3', '4');
INSERT INTO perlDesk_staffaccess (dep_id, staff_id) VALUES ('-1', '4');
INSERT INTO perlDesk_staffactive (date, username) VALUES ('0', 'billy');
INSERT INTO perlDesk_staffactive (date, username) VALUES ('0', 'darren');
INSERT INTO perlDesk_staffactive (date, username) VALUES ('0', 'clodagh');
INSERT INTO perlDesk_stafflogin (date, username) VALUES ('', 'billy');
INSERT INTO perlDesk_stafflogin (date, username) VALUES ('', 'darren');
INSERT INTO perlDesk_stafflogin (date, username) VALUES ('Never', 'clodagh');
INSERT INTO perlDesk_staffread (date, username) VALUES ('0', 'billy');
INSERT INTO perlDesk_staffread (date, username) VALUES ('0', 'darren');
INSERT INTO perlDesk_staffread (date, username) VALUES ('0', 'clodagh');
INSERT INTO perlDesk_tasks (notify_type, notify_email, status, time, your_period
, name, details, stamp, notify_earlier, callid, id, user_id, notify) VALUES ('0'
, '', '1', '2009-03-26 01:04:00', '0', 'test task', 'test', '2009-03-26 01:04:41
', '0', NULL, '1', '2', '1');
INSERT INTO perlDesk_ticket_fields (dorder, value, name, id) VALUES ('1', '{name
}', 'Name', '1');
INSERT INTO perlDesk_tshooter (stamp, first_question_id, name, id) VALUES ('2009

-03-24 13:39:07', '1', 'setting up your email client', '1');

INSERT INTO perlDesk_tshooter (stamp, first_question_id, name, id) VALUES ('2009
-03-24 14:02:28', '4', 'Webmail', '2');
INSERT INTO perlDesk_tshooter_archive (answer, name, tshooter_id, action_type, p
arent_id, stamp, question, level, id) VALUES (NULL, 'email', '1', '0', NULL, '20
09-03-24 13:39:07', 'How do i set up my outlook email program to collect my mail
from my website?', '0', '1');
INSERT INTO perlDesk_tshooter_archive (answer, name, tshooter_id, action_type, p
arent_id, stamp, question, level, id) VALUES ('Microsoft Outlook Express', 'outl
ook express', '1', '0', '1', '2009-03-24 13:43:32', 'please see tutorial:', '1',
'2');
INSERT INTO perlDesk_tshooter_archive (answer, name, tshooter_id, action_type, p
arent_id, stamp, question, level, id) VALUES ('Microsoft Outlook ( full progrm)'
, 'Outlook mail client', '1', '0', '1', '2009-03-24 13:45:55', 'step1: Open your
outlook progam<br>\r\n\r\nstep2: Go To menu: > Tools > Email Accounts\r\nOn the
E-mail Accounts wizard window, select \"Add a new e-mail account\" and click Ne
xt. \r\n<br>\r\nStep3:', '1', '3');
INSERT INTO perlDesk_tshooter_archive (answer, name, tshooter_id, action_type, p
arent_id, stamp, question, level, id) VALUES (NULL, 'webmail', '2', '0', NULL, '
2009-03-24 14:02:28', 'How do I access my emails remotely via an Internet Web Br
owser?', '0', '4');
INSERT INTO perlDesk_tshooter_archive (answer, name, tshooter_id, action_type, p
arent_id, stamp, question, level, id) VALUES ('By visiting your website address
in one of the following ways:\r\n<br>\r\n1.) <a href=\"http://webmail.domainname
.com\">http://webmail.domainname.com</a>\r\n<br>\r\n2.) <a href=\"http://www.dom
ainname.com/webmail\">http://www.domainname.com/webmail</a>\r\n<br>\r\n<strong>P
lease Note: The above is an example you must replace \" domainame\" with the nam
e of your actual website address</strong>\r\n\r\n\r\n', '', '2', '0', '4', '2009
-03-24 14:15:46', '', '1', '7');
INSERT INTO perlDesk_users (rkey, active, name, pending, secondary_email, userna
me, email, password, group_id, acode, url, lcall, id, company) VALUES ('Z0', '0'
, 'darren', '', NULL, 'billy', '[email protected]', 'Z0j.F3rMyPahU',
'0', NULL, NULL, '0', '1', '0');