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Spiceworks Email Commands

The document provides instructions for using hashtag commands to manage tickets in a help desk system. It describes commands for accepting, assigning, unassigning, categorizing, setting attributes, closing, reopening, setting due dates, muting notifications, and relating tickets to other records. Custom attributes that can be set include business software, department, downtime scope, and group.

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skakach
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
270 views

Spiceworks Email Commands

The document provides instructions for using hashtag commands to manage tickets in a help desk system. It describes commands for accepting, assigning, unassigning, categorizing, setting attributes, closing, reopening, setting due dates, muting notifications, and relating tickets to other records. Custom attributes that can be set include business software, department, downtime scope, and group.

Uploaded by

skakach
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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All in one:

#accept
#worked 5m
#category trn
#set Business Software=Pantheon
#set Department=sam
#set Downtime Scope=usr
#set Group=sbs
#close

Time worked on a ticket:


#add - add time worked to the ticket
#worked 10m
Accept a ticket:
#accept
#assign to me
Unassign a ticket:
#unassign

#set Department=
IT
fin finance
sam Sales and Marketing
con Construction
oth - Others

#set Downtime Scope=


usr user
ou organizational unit
crt corporate
out - outside
#category mnt
iss - issue
mnt maintenance
stp setup
uam User access management
trn - Training

Categorize the ticket (set the category to what you specify here.
#category mnt
Set custom attributes:
#set Business Software=Pantheon
#set Department=sam
#set Downtime Scope=crp
#set Group=sbs
Close a ticket:
#close
CC a user:
#cc [email protected]
This will assign the ticket to the first user found with a first name of Bob:
#assign to Bob
Reopen a closed ticket:
#reopen

#due - set the due date for the ticket


Advanced & International Options.
#mute - turn off notifications for that specific ticket
#set - set the values for custom attributes; ex: #set floor number=6
#related - use this to set the related to device; ex: #related device_name

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