Scribd
Upload
52 views13 pages

Management Information System: Presentation On

The document provides information about a presentation on UPS's information systems. It discusses UPS's history and credo of providing the best service and lowest rates. The document outlines UPS's use of technologies like barcodes, scanners, GPS tracking software and databases to process package information like labels, signatures and locations. It explains how these systems support UPS's strategic objectives of operational excellence, new products/services, customer intimacy, decision making and competitive advantage. The summary concludes that without these information systems, UPS would incur more costs, provide slower customer information and slower operations.

Uploaded by

Shrouk__Anas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
52 views13 pages

Management Information System: Presentation On

The document provides information about a presentation on UPS's information systems. It discusses UPS's history and credo of providing the best service and lowest rates. The document outlines UPS's use of technologies like barcodes, scanners, GPS tracking software and databases to process package information like labels, signatures and locations. It explains how these systems support UPS's strategic objectives of operational excellence, new products/services, customer intimacy, decision making and competitive advantage. The summary concludes that without these information systems, UPS would incur more costs, provide slower customer information and slower operations.

Uploaded by

Shrouk__Anas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 13

Management

Information System

UPS
Presentation on
Tanim Hasan (BIT
0301)

United Parcel Service


best service and
lowest rates

History
Credo
Service
Technology

Cost Management

CRM
Switching
Reliability

cost

Scenario

Case

study question
Explanation
Interactive Session

Contents

Case Study Question


What

are the inputs, processing,


and outputs of UPSs package
tracking system?

Inputs
i.

The scan able bar-coded


label
ii. customer signature
iii. time-card data
iv. current location (while en
route)

Case Study Question


What

technologies are used by


UPS? How are these
technologies related to UPSs
business strategy?

Technologies used

DIAD
Bar-code scanners
Wireless communication
GPS tracking software
Centralized database
ERP solution
Web-based Service
ETC

Case Study Question


What

strategic business
objectives do UPSs information
systems address?

Strategic business objectives do UPS;s IS


address
Operational excellence
New products, services, and business
models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Focuses on introducing efficiency in
performance
High level of customer service
Lower cost

Case Study Question


What

would happen if UPSs


information systems were
not available?

Disaster

-Incurs more cost


-Slow in providing information to
customers
-Slow Operation
Slow in finding customer information

INTERACTIVE

SESSION

Tanim Hasan

Thank you

You might also like