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Knowledge Management

Knowledge management involves capturing both explicit knowledge such as documents and tacit knowledge held in workers' minds. It creates techniques and systems for employees to share what they know to make better use of accumulated workplace knowledge. Knowledge management systems are a strategic use of IT that manage organizational learning and know-how to help knowledge workers create, organize, and make important knowledge available wherever and whenever it is needed.

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557 views5 pages

Knowledge Management

Knowledge management involves capturing both explicit knowledge such as documents and tacit knowledge held in workers' minds. It creates techniques and systems for employees to share what they know to make better use of accumulated workplace knowledge. Knowledge management systems are a strategic use of IT that manage organizational learning and know-how to help knowledge workers create, organize, and make important knowledge available wherever and whenever it is needed.

Uploaded by

SachinGoel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Introduction of Knowledge Management

Data-> Information-> Knowlege


A knowledge-creating company
or learning organization
Consistently creates new business
knowledge
Disseminates it throughout the
company
Builds it into its products and services
2-1

Two Kinds of Knowledge


Explicit Knowledge
Data, documents, and things written down or
stored in computers

Tacit Knowledge
The how-to knowledge in workers minds
Represents some of the most important
information within an organization
A knowledge-creating company makes such tacit
knowledge available to others

2-2

Knowledge Management

Successful knowledge
management
Creates techniques, technologies,
systems,
and rewards for getting employees to
share
what they know
Makes better use of accumulated
workplace and enterprise knowledge
2-3

Knowledge Management Techniques

2-4

Knowledge Management Systems (KMS)


Knowledge management systems
A major strategic use of IT
Manages organizational learning and know-how
Helps knowledge workers create, organize, and
make available important knowledge
Makes this knowledge available wherever and
whenever it is needed

Knowledge includes
Processes, procedures, patents, reference
works, formulas, best practices, forecasts, and
fixes
2-5

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