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Sales Final

This document summarizes information about AP Technologies Ltd., a global technology services company. It discusses the company's revenues, clients, service lines, market segments, and reasons for delays in project delivery. Key points include that the company had $800 million in sales revenue and $70 million in net profit in 2004-2005. It serves over 400 clients across various industries. The document also lists corrective steps to improve customer delivery service, such as building project management capabilities, improving estimates, and using appropriate procurement strategies.

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santu15038847420
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27 views14 pages

Sales Final

This document summarizes information about AP Technologies Ltd., a global technology services company. It discusses the company's revenues, clients, service lines, market segments, and reasons for delays in project delivery. Key points include that the company had $800 million in sales revenue and $70 million in net profit in 2004-2005. It serves over 400 clients across various industries. The document also lists corrective steps to improve customer delivery service, such as building project management capabilities, improving estimates, and using appropriate procurement strategies.

Uploaded by

santu15038847420
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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AP Technologies Ltd.

Improving Customer Delivery Service

Group: 5
(Marketing B- Minor)

Overview of the Company


Global Technology Service Company
Delivers seamless solutions that gave tangible
value to the customers
Sales revenue (2004-2005) - $800 million
Net Profit (2004-2005) - $70 million
400 clients ( 30% Fortune 500 companies)

Service Lines Offered


Business Intelligence and Data
Warehousing
System Integration
Customer Relationship
Management
Enterprise Resource Planning
Supply Chain Management
Enterprise Security
Web Security
Application Development &
maintenance

Customer Focused Market Segment

Manufacturing
Retailing
Energy and Utilities
Telecommunication
Banking
Insurance
Travel and Transportation
People who had expertise in above
areas were domain experts

Selling Process

Project Execution Process

Reasons of failure

Changes in client specifications


Slow decision making by clients
Cash flow problem with the clients
Poor information dissemination
Services engineer inadequate
supervision
Poor services design information
Material shortages

Delayed Delivery Schedule


The problem
Informing the client
The reasons for delay
The upset client
Involving senior executives
for solutions

Ques. 1
If you were Balaji, how would you convey the
delay in delivery to the client ?

Ans.
Route it through the senior executives to inform the client
Ensure that there is a better deal ready for the delay
Communicating the client about the reasons for having an
over-optimistic approach
Communicating a achievable and quick deadline for the delay
caused
Informing the client the delay along with the corective steps
to avoid further delay

Ques. 2
What Corrective Steps would you suggest to
improve the customer delivery service
substantially ?

Ans.

Perform your operations in a better


and effective way.

Conclusions and Recommendations


Building Capability in Project
Management and Promoting
Project Management Climate
Improving Clients Projects- and
In-house Organisational
Structure
Using Appropriate Procurement
Strategy and Project
Governance
Improving the Accuracy of
Project Time and Cost Estimates

THANK YOU !!

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