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Iso 20000 Aplicable

Aplicabilidad de ISO 20000

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78 views1 page

Iso 20000 Aplicable

Aplicabilidad de ISO 20000

Uploaded by

Consultoria Ti Pic
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Applicability of ISO 20000 divided by industry

This is the list of most common issues ISO 20000 implementation addresses. Some of the issues are typical
for particular industry, but that doesnt mean that it is not found i.e. applicable to other industries.
Area
ISO 20000

Industry
All industries

Issues to resolve
IT department has problem with
roles i.e. functions descriptions and
respective responsibilities

ISO 20000

All industries

To prove your competency on the


market (or inside own organization)

ISO 20000

All industries

ISO 20000

All industries,
particularly in
Retail and
Telecomm
All industries,
particularly in
Telecomm
IT Service
Provider

Hugh damage caused by incidents


Damage caused by uncontrolled
order of IT equipment
Incident resolution costs too much
and/or takes long time

ISO 20000

ISO 20000

ISO 20000

Financial
Government

ISO 20000

IT
Outsourcing

ISO 20000

IT
Outsourcing

How ISO 20000 can help


Implement ITIL or ISO 20000 to
create strong foundation for
internal processes, roles and
functions with belonging
responsibilities.
Implement ISO 20000 to prove
your competence:
To manage own
organization
To manage and control
processes
To govern provided services
from design to operational
including continual service
improvement
To fulfill service
requirements
Implement Incident and Service
Request Management process
according to ISO 20000
Implement Incident and Service
Request Management process
according to ISO 20000

You are responsible for huge


number of assets and/or there is
hardly control of it
Penalties of incidents which are not
resolved on time are high

Implement Configuration
Management process according
to ISO 20000
Implement Service Level
Management and Incident and
Service Request Management
according to ISO 20000
Costs of security incidents caused by Implement Information
inconsistency of users access rights
Security Management process
and credentials policy are very high according to ISO 20000
Contact with customer is based on
Implement Business
numbers and reports i.e. there is no Relationship Management
social contact with the customer
according to ISO 20000
Service level requirements and/or
Implement Service level
contract with the customer do not
Management according to ISO
exist or are insufficiently defining
20000
maintenance parameters

Applicability of ISO 20000 divided by industry

v 1.2, 2014-04-18

2014 EPPS Services Ltd. www.20000academy.com

Page 1 of 1

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