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Standard Phraseology

This document outlines standards and procedures for room service food delivery, restaurant service, and staff grooming and hygiene. For room service, it describes greeting the customer, placing their order, and checking on them. For restaurants, it provides the sequence of service from greeting to presenting the check. It also lists grooming standards like bathing regularly, shaving, hair care, deodorant use, and proper uniforms.

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hotelier2010
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6K views1 page

Standard Phraseology

This document outlines standards and procedures for room service food delivery, restaurant service, and staff grooming and hygiene. For room service, it describes greeting the customer, placing their order, and checking on them. For restaurants, it provides the sequence of service from greeting to presenting the check. It also lists grooming standards like bathing regularly, shaving, hair care, deodorant use, and proper uniforms.

Uploaded by

hotelier2010
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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STANDARD PHRASEOLOGY {ROOM SERVICE FOOD DELEVERY}.

• Room service (ring the bell).


• Good morning/evening Mr. Smith.
• May I come in.
• Mr. Smith were would you like me to place your tray / trolley
• Sir yours order for (name the dish).
• Is there any thing I can get for you?
• Your check sir.
• Kindly call for clearance upon completion of your meal.

SERVICE SEQUENCE {RESTAURANT}


• Meet the guest.
• Greet the guest according to the day of the time.
• Assist the guest to the table.
• Pull the chair & make them sit comfortably.
• Ask for the choice of regular or mineral water bottle.
• Serve the water & offer the drink and food menu.
• After 5 min take down the order for beverage and food.
• Mention the delivery time of order to the guest.
• Serve the drinks first (if any).
• Mention the dish name while servicing to each guest on table.
• Present the check to the guest.
• Greet them again while they leave the restaurant.

GROOMING & HYGINE STANDARDS


• Staff should take bath regularly before reporting his or her shift.
• Need to shave everyday.
• Hair and nail should be cut & trimmed properly.
• Light deodorant should be used to avoid body odor.
• Well polished black shoes.
• Should wear only black socks with shoes.
• Should wear only white shirt with black bow or black tie and black trouser (for
male).
• White shirt with black tie and black trouser and black shoes (for female).
.

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