DONALD WILLIAM DENNIS
259 Canyon Blvd West
Lethbridge, Alberta
T1K 6V1
Cell: (587) 434-2662
EDUCATION:
Bishop Carroll High School, 2005
Mount Royal College, 2008 to 2011
University of Lethbridge, 2012- Present (Currently enrolled in B.Ed Program)
Proserve Liquor Staff Training Complete 2009
WORK EXPERIENCE:
FIRESTONE RESTURANT AND BAR
Lethbridge, Alberta
(February 2013 to August 2014)
Serving
Shift Lead
CHEESECAKE CAFE LETHBRIDGE
Lethbridge, Alberta
(September 2012 to November 2012)
Serving
(2012)
Was trained in multiple areas in the cheesecake cafe including bar, dessert, expo, and
serving. Followed serving steps and dealt with detailed feature menus increasing
customer satisfaction and sales.
CHIANTIS RESTAURANT AND CAFE
Calgary, Alberta
(December 2004 to 2012)
Serving
(2007 to 2012)
Bartender
(2005 to 2007)
Busboy/ Food Runner
(2004 to 2005)
Gained experience not only for bussing but also for food running and serving. Experience
consists of training new employees for bussers, food runners and bartenders. Can handle
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cashouts, closing/opening duties, and various stocking tasks. Very fast paced environment
with a very demanding time frame. Handles various problem solving situations with
continued excellent service. Great team player able to handle any kind of work
environment while being punctual and professional.
ATB FINANCIAL
Calgary, Alberta
(February 2008 to September 2009)
Saturday Supervisor
(January 2009 to September 2009)
Responsible for opening and closing branch on Saturdays (Calgary, Crowfoot location).
Responsible for all incoming phone calls, walk in clients, setting up appointments and
assist on any client problems. In-charge of maintaining cash differences for tellers and the
branch along with full cash counts and monthly counts. Responsible for new tellers,
issuing keys and swipe cards while giving guidance and training.
Head Teller
(May 2008 to January 2009)
*see description under CIBC
Teller
(February 2008 to May 2008)
*see description under CIBC
CANADIAN BANK OF COMMERCE (CIBC)
September 2005 to July 2007
Branch Support Operations Representative
(December 2006 to July 2007)
Everyday tasks consisted of working with clients over the phone and in-person dealing
with problems, internally and externally for both clients and tellers. All the skills of a
head teller but with additional training in coaching, problem resolution and risk
management identifying potential fraudulent activities. Experience balancing and
investigating for teller differences and bank account differences.
Head Teller*
(March 2006 to December 2006)
All the skills of a teller but dealing with larger amounts of cash and dealing with larger
transactions and clients. Trained in cash control, ordering/shipping and receiving cash.
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Trained as an ATM custodian loading and doing small repairs on branch machines.
Trained on bank combinations and alarm codes throughout the bank knowing how to
change and deal with associated problems. Experience training new Customer Service
Representative and Head Tellers.
Customer Service Representative*
(September 2005 to March 2006)
Create a positive client experience by understanding and meeting service transaction
needs quickly, professionally and accurately. Take initiative to promote banking products
and transaction services that meet client needs. Take ownership when clients experience a
problem and take the appropriate steps to resolve the issue. Balance cash holdings. Act as
joint custodian of cash and securities. Protect client privacy. Working as a CSR constantly
dealing with clients and dealing with cash. Very experienced in handling client problems
and resolution. Dealing with ordering cash, up-selling bank products and trained in risk
management and identifying fraudulent activities.
Extra Curricular:
-
Mens League Rugby
Volleyball refereeing
Hiking
Travelling
Typing skills (60 words/min.)
Strong verbal and written
communication skills
Capable of multi-tasking under
pressure
Very organized and punctual
Mature student
Strong customer service skills
Very quick learner
Motivated and energetic
Positive and a team player
Special Skills and Talents:
Volunteer Experience:
-
Student Volunteering for Education
program having a total of 100
volunteer hours at numerous
schools in Calgary school district
(public, private, catholic).
References upon request.
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