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ITIL Components

ITIL is a set of best practices for IT service management organized into disciplines including service support, service delivery, security management, and infrastructure management. The ITIL framework outlines components such as IT service management, operational guidance covering security, infrastructure, business perspectives and applications, and planning guidelines for implementing service management and small-scale ITIL projects.

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427 views1 page

ITIL Components

ITIL is a set of best practices for IT service management organized into disciplines including service support, service delivery, security management, and infrastructure management. The ITIL framework outlines components such as IT service management, operational guidance covering security, infrastructure, business perspectives and applications, and planning guidelines for implementing service management and small-scale ITIL projects.

Uploaded by

kishor_bhanji
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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ITIL Components

The IT Infrastructure Library is a vendor-neutral


set of best practices outlined in a series of books
Planning To Implement Service Management organized into several major disciplines.

The ITIL Framework includes:


1. IT Service Management
a. Service Support

The Technology
The Business

The Service Support ICT b. Service Delivery


Business Infrastructure
Perspective Management 2. IT Operational Guidance
a. Security Management
b. Information and Communication Technology
(ICT) Infrastructure Management
Service Delivery c. The Business Perspective
Security d. Application Management
Management e. Software Asset Management
3. Planning Guidelines
Application Management a. Planning To Implement Service Management
4. ITIL Small-scale Implementation
SOURCE: TRIUMFANT

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