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Faculty of Engineering Division of Mechanical Engineering SEMESTER 1/14/34

This document is an assignment for an operations management course. It includes a Pareto chart analyzing customer complaints, with the most common being returned products. It then lists potential causes for returned goods under the categories of packaging defects, methods, machines, and manpower. Finally, it proposes solutions such as providing worker training, ensuring accurate addresses and packaging, and increased supervision.

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31 views3 pages

Faculty of Engineering Division of Mechanical Engineering SEMESTER 1/14/34

This document is an assignment for an operations management course. It includes a Pareto chart analyzing customer complaints, with the most common being returned products. It then lists potential causes for returned goods under the categories of packaging defects, methods, machines, and manpower. Finally, it proposes solutions such as providing worker training, ensuring accurate addresses and packaging, and increased supervision.

Uploaded by

eryx_vengeance
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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FACULTY OF ENGINEERING

DIVISION OF MECHANICAL ENGINEERING


SEMESTER 1/14/34
KJS 4263
OPERATION MANAGEMENT

ASSIGNMENT 1

LECTURER: MR. MOHD AZRIL BIN AMIL

PREPARED BY: MOHAMMAD FEZRI BIN MOHD FAUZI


DUE DATE: 11 APRIL 2014

(4112039812)

Assignment 1
1)

Complaint

Frequency

Product/Goods Return Back


Goods Price High
Long Waiting During
Payment
Incorrect Bill
Unfriendly Stuff
Total

50
20

Complaint
60
50
40
30
20
10
0

Cumulative
Frequency
50
70

18
8
6
102

Pareto Chart

Percentage (%)
49.02
68.63

88
96
102

86.27
94.12
100

Percentage
100.00
90.00
80.00
70.00
60.00
50.00
40.00
30.00
20.00
10.00
0.00

Frequency
Percentage (%)

2)
Material
-

Packaging defect
Size packaging too small or big

Method
-

Wrong copied customer address


Not handle properly (cause defect
product)
Wrong packaging product

Products / Goods
Returned Back

Machine
Manpower
-

Careless handle Product


Lack of training

Lorry Vibrate (cause defect


products)
Lorry not covered

3) Solution
I.
II.
III.
IV.

Provide training to worker


Make sure copied the correct customer address
Make sure product that want to deliver pack into correct packaging (Correct labelling)
Supervise the worker

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