Scribd
Upload
116 views16 pages

Ethics

This document provides an overview of ethics and ethical tenets in hospitality management. It discusses key concepts like ethics, morals, and tenets. It also summarizes frameworks for ethical decision making from authors like Blanchard and Peale, including considering whether a decision is legal, balanced, and right. The document emphasizes that personal ethics cannot be separated from organizational ethics and that individuals are responsible for organizational acts through their own choices and actions. It concludes with two quotes about maintaining a strong moral compass.

Uploaded by

Krishnakapar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
116 views16 pages

Ethics

This document provides an overview of ethics and ethical tenets in hospitality management. It discusses key concepts like ethics, morals, and tenets. It also summarizes frameworks for ethical decision making from authors like Blanchard and Peale, including considering whether a decision is legal, balanced, and right. The document emphasizes that personal ethics cannot be separated from organizational ethics and that individuals are responsible for organizational acts through their own choices and actions. It concludes with two quotes about maintaining a strong moral compass.

Uploaded by

Krishnakapar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 16

Hospitality

Ethics
Of Hospitality Management
HRT 383

Special Thanks to

Ken Blanchard & Norman Vincent Peale, coauthors of The Power of Ethical Management
Stephen Covey, author of The 7 Habits of Highly
Effective People
John Mangrich, presenter at the University La
Verne (Ethics - 01/23/02)
Leonard Pellicer, author of Caring Enough to
Lead
Manuel Velasquez, author of Business Ethics:
Concepts and Cases
Danah Zohar and Ian Marshall, co-authors of
SQ - Spiritual Intelligence
Quotegarden.com

HRT 383 Learning Objective C

Demonstrate effective leadership


qualities related to communication,
team performance, decision-making,
and hospitality ethics

Define Ethics

Lets discuss the terms

HRT 383 Learning Objective C

To understand ethical behavior, one must be able to


identify ethical tenets of the hospitality management
profession

This is not a list to choose from


This is not a magic list!

The learning objective is designed to enhance your


abilityin business ethicsto evaluate actions,
identify issues, and respond in appropriate ways

Ethics is a curriculum thread

Definitions (Oxford English Dictionary)

Ethics: Greek word ethos, referring to


character and individual behavior

Ethics: The science of morals

Morals: Concerned with character, or


right and wrong, or goodness and
badness

Definitions (Oxford English Dictionary)


Tenet: Doctrine held by a group or
person
In business, other terms used in place
of tenet include value, belief, and
principle
Which word works best?

Ethical Tenets in Hospitality

Individuals have personal values


Organizations have valuesthese values
may be linked to culture, traditions, and
customs
People work together in organizations
Organizational values may conflict with
personal values

Be clear about your personal values

The 5 Ps of Ethical Management


(Blanchard & Peele)

Purpose your personal vision


Pride your sense of satisfaction
Patience sometimes its a long road
Persistence standing your ground
Perspective be focused and clear

There is no pillow as soft


as a clear conscience.
- French Proverb

Is it Legal? (Blanchard & Peele)

Violation of criminal laws?


Violation of civil laws?
Violation of company policy?
Appearance of being improper or immoral?
Will it harm or embarrass the customers or
company?
Reputation is character minus what youve been caught doing.
Michael Iapoce,
A Funny Thing Happened on the Way to the Boardroom

Is it Balanced? (Blanchard & Peele)

Is it fair to all parties concerned?


Fair short-term & long-term?
Is it fair to the competition?
Would it cause customers to view the industry
negatively?
The reputation of a thousand years
may be determined by the conduct of one hour.
- Japanese Proverb

Is it Right? (Blanchard & Peele)

How will it make you feel about yourself?


Will you be proud of yourself after making this
decision?
How would you feel if your decision made the
front page?
The time is always right to do the right thing.
- Dr. Martin Luther King, Jr.

The Ethics Check (Blanchard & Peele)


Is it legal?
Is it balanced?
How will it make you feel about
yourself?

Its not hard to make a decision


when you know what your values are.
- Roy Disney

At the End of the Day (Blanchard & Peele)

How do you feel about yourself?


How do others feel about you?
Did what you do match what you said?
Did what you do match what you feel?
Did what you do match what other people believe is
right or good?
Live in such a way that you would not be ashamed
to sell your parrot to the town gossip.
- Will Rogers

Ethical Tenets in Hospitality

Organizational acts originate in the choices,


behaviors, and actions of individuals

Ethical decisions may, at some point, involve


any and all organizational stakeholders

Personal ethics and organizational ethics


cannot be separated

You are part of the organization

Issac Asimov:

Never let your sense of morals


prevent you from doing
what is right.

Author Unknown:

My goal in life is to be
as good of a person
as my dog already thinks I am.

You might also like