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SCCM L1 & L2 Roles

The tickets are to be monitored and addressed according to priority levels while maintaining service level agreements. Tickets for Canada are currently monitored through the Foot Prints tool, which will soon migrate to the HP SM9 ticket monitoring tool. The infrastructure inventory also needs to be maintained.

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kiran00551
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957 views1 page

SCCM L1 & L2 Roles

The tickets are to be monitored and addressed according to priority levels while maintaining service level agreements. Tickets for Canada are currently monitored through the Foot Prints tool, which will soon migrate to the HP SM9 ticket monitoring tool. The infrastructure inventory also needs to be maintained.

Uploaded by

kiran00551
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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L1 & L2 Job Role & Responsibilities

Monitoring Tickets:-

The tickets are supposed to be monitored and addressed as per the priority levels
keeping the SLA intact. The tickets for Canada are being monitored through the Foot
Print tool.
The Foot Print Tool can be accessed from the below link
http://cafootprints.ca.nam.pwcinternal.com/MRcgi/MRhomepage.pl?USER=lsaripalli001&PROJECTID=7&MR
P=jWJFbv263&OPTION=none&WRITECACHE=1&FIRST_TIME_IN_FP=1&FIRST_TIME_IN_PROJ=1&dispatch_scr
ipt=MRlogin.pl&

Need the CANDA VDI Login to access foot prints tool . In short course of time the Foot
Prints tool is being Migrated to HP tool SM9 which is a ticket monitoring tool as well.
Maintaining the inventory of the infrastructure:-

The infrastructure inventory needs to be maintained

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