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Business Correspondence - Introduction Lesson 1

Business correspondence includes all letters related to conducting business operations. Business letters serve several important functions, such as maintaining contact with external stakeholders like customers and government agencies, seeking or providing important information, and creating records for future reference. Business letters have a predefined objective and follow a more formal structure than personal letters, which can be subjective and free-form. There are different types of business letters, including official letters sent to governing bodies, demi-official letters of a confidential nature, form letters for routine matters, and internal memos. As business letters are legal documents, care should be taken to communicate information honestly, properly, and courteously.

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111 views8 pages

Business Correspondence - Introduction Lesson 1

Business correspondence includes all letters related to conducting business operations. Business letters serve several important functions, such as maintaining contact with external stakeholders like customers and government agencies, seeking or providing important information, and creating records for future reference. Business letters have a predefined objective and follow a more formal structure than personal letters, which can be subjective and free-form. There are different types of business letters, including official letters sent to governing bodies, demi-official letters of a confidential nature, form letters for routine matters, and internal memos. As business letters are legal documents, care should be taken to communicate information honestly, properly, and courteously.

Uploaded by

shartendu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Business correspondence

Official letters
Business correspondence means all the
correspondence done for the purpose of
conducting a business.

Name a few ..
Why are they needed?
Maintain contact with the external world :
Other businesses
Customers
Financiers
Government departments

Suggest more.
Functions of a business letter:

1. Provide a convenient/inexpensive means of
communication
2. Seek or give information
3. Furnish evidence of transactions entered into
4. Provide a record for future reference
5. Maintain goodwill

Add more..


Personal vs. business letter
personal
No specific purpose is
essential
Subjective tone (as you
wish)
No boundaries on length
No controls on content
Free form

business
Predefined objective is a
must
Defined structure
More formal
PLAN and then write
Two basic categories
Business letters can be divided into two broad categories,
based on the intended recipient: business-to-business
letters and business-to-customer letters.
1. Official letters: typically to governing bodies
2. Demi-official letters: addressed by name confidential,
urgent, personal nature
3. Form letters: recurring or routine nature
4. Memos or internal letters: internal communication only

Can you give examples

A business letter is a legal document


Therefore:
Spend the time needed to honestly, properly
and courteously communicate all the
information.
The more specific, exhaustive, and honest the
writer is, the more difficult it becomes for the
reader to contest the letter.

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