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Foundations of Quality Management Qm0001

This document outlines two assignments on quality management concepts. The first assignment asks students to explain customer relationship management and its five aspects, define cost of quality and provide examples of external and internal failure costs, and discuss quality management and its economic aspects. The second assignment asks students to elaborate on the Kaizen approach to problem solving, compare and contrast classical and human relations management theories, and explain the enterprise decision making process with a diagram.

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187 views1 page

Foundations of Quality Management Qm0001

This document outlines two assignments on quality management concepts. The first assignment asks students to explain customer relationship management and its five aspects, define cost of quality and provide examples of external and internal failure costs, and discuss quality management and its economic aspects. The second assignment asks students to elaborate on the Kaizen approach to problem solving, compare and contrast classical and human relations management theories, and explain the enterprise decision making process with a diagram.

Uploaded by

uandme77
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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FOUNDATIONS OF QUALITY MANAGEMENT

QM0001
ASSIGNMENT I

Answer the following questions. Each question carries 10 marks.

1. Briefly explain Customer Relationship Management with its five aspects.

2. Define Cost of Quality. Explain External Failure Costs and Internal Failure
Costs with suitable examples.

3. What is Quality Management? Discuss the quality economical aspects.

ASSIGNMENT II

Answer the following questions.Each question carries 10 marks.

1. Elaborate Kaizen Approach to Problem Solving.

2. Compare and Contrast between Classical Theory and Human Relations Theory.

3. Explain the Enterprise Decision Making Process with a diagram.

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