TOTAL QUALITY MANAGEMENT

CONCEPTUALIZATION
Human resource is the most important factor for any organization and success of any
Organization is depending upon its resource .If human resource of organization is not happy with
the organization. It will adversely affect the organization.

The higher degree of commitment toward work will improve productivity and will decrease
rejection cause due to human factor.

So to make the people happy is the responsibility of the organization. So this study is helpful to
measure the level of commitment toward work and to know the factor affecting the commitment
level .

QUALITY:-
1. Quality means fit ness for use.

2. Quality means productivity, competitive cost, and timely delivery, total customer satisfaction.

3. Quality means conformance to specification and standard.

4. Conformance to requirements.

5. Quality is what the customer says

6. Quality means getting every one to do what they have agreed to do and to do it right the first
time and every time.

TOTAL QUALITY :-
It means all the people of the organization are committed to product quality by doing right things
right, first time, every time by employing organization resource to provide value to customer.
TOTAL QUALITY MANAGEMENT: -
It is the process designed to focus external/internal customer expectation preventing problems
building ,commitment to quality in the workforce and promoting to open decision making.

TOTAL:
Every one associated with the company is involved in continuous improvement, in all functional
area, at all level.

QUALITY:
Customer express and implied requirement is met fully.

MANAGEMENT:
Executive are fully committed

Decision in a planned way.

To maintain existing lever of quality.

To improve existing lever of quality.

Effective utilization of resource.

PRINCIPLES OF TQM:-
1.Delight the customer

2. Management by fact

3. People based management

4. Continuous improvement

5. Strong leadership

6. Quality system measure& record

7. Team work, Team accountable, correct problem

8. People oriented technology, speed.

FOUR C’S OF TQM

1. Commitment 2. Comptence

3. Communication 4. Continuous improvement

FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES:-

General worker attitude toward the company.

General worker attitude toward the supervisor.

Lever of satisfaction toward job standard.

The lever of consideration the supervisor shows to his subordination.

The workload & work pressure level.

The treatment of individual by the management

The lever of worker’s satisfaction with the salaries

The level of worker pride in the company and its activity

Worker reaction to the formal communication network in the organization.

Intrinsic job satisfaction level of the worker.

Worker attitude toward the fellow worker.

OPERATIONALISATION OF THE
CONCEPT:-

I have studied on impact of employee’s commitment toward. I have explained earlier.

In the company, they already have implemented TQM so through this study, I measured the
degree of implementation in the organization and what are the factor that are affected the
commitment lever and to check how much they are satisfaction with the TQM implement.

For this purpose, I have made the questionnaire which consisting of multiple-choice questions. I
have collected the data from them and after that I have tabulated them and interpreted them and
give the recommendation.

Focus of the problem:

The main emphasis will be on to find out quality employee’s commitment toward their work as a
result total quality implementation.

Review of Existing literature:

Many people have work on this topic. They sum up various finding. They found that apply TQM
has directly increased their morale; increase the satisfaction lever and commitment toward their
work. These are the finding of various researchers.

Several articles have been published in different journals , magazines and newspaper such as
HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.

But the effect of TQM on employees commitment in the company has so far not undertaken.
This project has been done first time in the company.
 LIMITATION
~Employees of the organization may hide the fact.

~The management did not agree to disclose all the confidential data.

~Number of respondents are very less, so clear conclusion can’t be

drawn.

OBJECTIVE OF THE STUDY:-

The objectives of this study are:

1.To find the degree of TQM implemented in the organization.

2.To study the level of commitment of employees toward their work.

3. To find out factor influencing the commitment.

RESEARCH METHODOLOGY

Research methodology is a way to solve the research problem in a systematic manner. It

may understand as a science of studying how the research is done significantly. The
methodology may differ from problem to problem, yet the basic approach towards the research
remains the same. The sequence or steps followed have been explained as under:
UNIVERSE AND SURVAY POPULATION

The universe is the employee working at mill. I have selected 100 employee 40 FROM
THE STAFF,60 FROM THE WORKER for the survey.

RESEARCH DESIGN

This research is of EXPLORATARY RESEARCH DESIGN .I have used the

questionnaire method for collecting the data.

ANALYSIS PATTERN
Data collection:

This data is primary data, which I have been collected with the help of

questionnaire. I have prepared a questionnaire on the basis of the factors

responsible for employee’s commitment in the organization.

 MACRO ANALYSIS (Inferences &Interpretation)

The detailed analyses of the results are explained below:

MOST OF EMPLOYEES FEELS THAT:

Most of the staff member and worker feel that organization is quality conscious toward the
employees. This also increases their commitment toward the work and toward the organization.

Some of the employee’s feel that thy have proper information about the policies, practices
followed in the organization. But some of employees feel that there is no proper communication.

Most of the facts related with the organization are hided by the management from the employees.

Most of the employees feel that they don’t get rewarded for their good performance.

Most of the staffs member feel that their performance is properly measured in the organization.

RECCOMENDATIONS

The suggestions I have given for the betterment are explained below:

 It is very important to provide the opportunity to the employees of the

organization to express their ideas or whatever they want to express.

 Management should clear their vision mission and goals towards the employees
in the organization.
  Management should involve the workers representatives in managerial activities
so that the transparency could be maintained and through this they can win the
confidence of the employees.

 Management should give due importance to mental relaxation &social cultural

development of an employees who strives hard for the company.

 Reward or Praise/appreciation works as magic for an individual and motivates

them for work.

 Role clarity of each position should be defined and based on that individuals can
plan their work accordingly.

 Self-potential system should be encouraged.

 There are regular review and comparison of current & past performance to detect
gradual deterioration in the strategy.

 Proper cooperation should be necessary in the company.

NOTE: THIS QUESTIONNAIRE IS PURELY FOR ACADEMIC

PURPOSES.

ALL THE INFORMATION PROVIDED WOULD BE KEPT

CONFIDENTIAL.

Do you think the organization is quality conscious toward employees?

YES NO
Does the organization have the certification of ISO 9000?

YES NO

Is the organization providing quality assurance system & operation?

YES NO

Does the organization have quality circle?

YES NO

How many people are involved in quality circle?

Below 10 above 10 above 15 can’t say

How frequently the organizations have the meeting of quality circle?

Weekly biweekly monthly yearly

Do you about the agenda of information or any other information?

YES NO

Are the organization is going for the quality audit?

YES NO can’t say

Does your organization have quality information system?

YES NO can’t say

Are the information system is regularly updated?

YES NO can’t say

Do you think the organization used bench marking, if any, please tell me the name
of the benchmark organization?

YES NO can’t say

If yes, then

Org. Area

a.

b.

Does the organization is going for the brain storming session?

YES NO don’tknow

Are you practicing the 5’s Japanese philosophy ?

YES NO
Does the organization have the certification of ISO 14000 or any other, if any
please mention?

YES NO don’tknow

Are you practicing the six sigma for the error control?

YES NO don’tknow

A formal career planning process exist in the organization

Strongly Agree Strongly disagree

Don’t know Agree Disagree

There is a shared vision of where your business is growing?

Strongly Agree Strongly disagree

Don’t know Agree Disagree

Employees are kept updated with changes in job skills & job designs?

Strongly Agree Strongly disagree

Don’t know Agree Disagree

Formal or informal method is followed for employees feedback and acting on that
feedback?
 Strongly Agree Strongly disagree

Don’t know Agree Disagree

Does the organization provide right environment to apply your knowledge from
new programs to the job?

Very much Some whatLittle

Not at all

Do you feel that the organization is a good place to work?

Yes No Sometimes

Do you feel comfortable with rules and policy of the organization?

Yes No Sometimes

What types of relations are you having with your superior, peers and
subordinates?

Good Average Poor

If bad then why it is so?

 They are not cooperating.

 Their behavior is not good

 There is no proper communication.

 All above
Do you feel that you can get ahead in the org. if you make an effort?

Yes No Sometimes

Do you get any reward on your good performance?

Yes No Sometimes

Do you find that your performance is properly measured in the

organization?

Yes No Sometimes

Do you find that your job makes the best use of your abilities?

Yes No Some Times

Thank you for your kind co-operation.