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    Spencer Resume

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    Crystal Horton
    Spencer J. Morton is seeking a multi-task customer service position that utilizes his extensive experience developing key accounts and improving efficiencies. He has over 10 years of experience in high-volume call centers handling over 100 calls per day supporting customers of medical credentialing firms, car dealerships, newspapers, and financial services companies. Morton has a proven track record of meeting sales goals and receiving letters of recommendation for his customer support, technical skills, and ability to liaise with other departments.

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    Spencer Resume

    Uploaded by

    Crystal Horton
    34 views2 pages
    Spencer J. Morton is seeking a multi-task customer service position that utilizes his extensive experience developing key accounts and improving efficiencies. He has over 10 years of experience in high-volume call centers handling over 100 calls per day supporting customers of medical credentialing firms, car dealerships, newspapers, and financial services companies. Morton has a proven track record of meeting sales goals and receiving letters of recommendation for his customer support, technical skills, and ability to liaise with other departments.

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    Spencer J. Morton is seeking a multi-task customer service position that utilizes his extensive experience developing key accounts and improving efficiencies. He has over 10 years of experience in high-volume call centers handling over 100 calls per day supporting customers of medical credentialing firms, car dealerships, newspapers, and financial services companies. Morton has a proven track record of meeting sales goals and receiving letters of recommendation for his customer support, technical skills, and ability to liaise with other departments.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    34 views2 pages

    Spencer Resume

    Uploaded by

    Crystal Horton
    Spencer J. Morton is seeking a multi-task customer service position that utilizes his extensive experience developing key accounts and improving efficiencies. He has over 10 years of experience in high-volume call centers handling over 100 calls per day supporting customers of medical credentialing firms, car dealerships, newspapers, and financial services companies. Morton has a proven track record of meeting sales goals and receiving letters of recommendation for his customer support, technical skills, and ability to liaise with other departments.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Spencer J.

    Morton
    1815 47 th St.
    Pennsauken, NJ 08110
    (856) 397-5357
    [email protected]

    Objective

    A multi-task position drawing on extensive CUSTOMER SERVICE experience to advance a proven track
    record for developing and maintaining key accounts and improving departmental efficiencies.

    Experience

    2 /2009 – 6/ 2009 CGFNS Philadelphia, PA


    Customer Services Representative

    Telecommunications Services

    This was a temporary assignment with a credentials evaluation firm. This is a very high volume customer service call
    center position. There are at least 100 accounts of files touched a day. Applicants who are interested in moving to the
    United States to work in the medical field but need work visa or credential verification they call us. There is a lot of
    data entry involved with this position. We respond to customer inquiries via email as well. I also acted as a liaison
    with other departments and outside agencies to ensure company sales objectives are met and exceeded. Provided
    customer support to current and future clients. Acted as a technical resource by providing input and support to
    leadership for utilization of quality audits. Received numerous letters of recommendation, and appreciation from
    customers, and management.

    8 /2007 – 4/ 2008 Car-Appoint.com Runnemede, NJ


    Customer Service Manager

    Telecommunications Services

    Car-Appoint.Com is a subsidiary company of the Matt Blatt car dealership. High Volume inbound outbound
    customer service call center environment for a number of car dealerships throughout the USA as well as all
    Matt Blatt locations. There are at least 100 calls minimum made or received a day. We set appointments for
    car dealerships to increase their traffic throughout the month. There are consistent sales quotas for the CDC
    reps to meet throughout the month.

    1 /2007 – 3/ 2007 Emerson Personnel Staffing Agency Cherry Hill, NJ


    Temporary Customer Service Representative

    Telecommunications Services

    This was a temporary customer service assignment with the Courier Post Newspaper. This was a customer service
    call center environment 50 calls or accounts touched a day. Responsibilities included upgrading or downgrading
    customer’s subscriptions to the news paper. We also were responsible for starting new customer’s subscriptions.
    Spencer J. Morton
    (856) 397-5357 • [email protected]

    5 /2000 – 11/ 2006 Harte Hanks Pennsauken, NJ


    Team Lead/Customer Service Representative/Collections

    Telecommunications Services

    A very high volume defined benefits customer service call center environment. 150 calls or accounts touched a
    day. Harte Hanks deals with a number of client accounts such as Blue Cross Blue Shields enrollment and
    billing for Medicare Part D, Cingular Wireless, AT&T Wireless, Verizon Wireless and the United States Postal
    Service.
    I also did some collections for several accounts such as Capital One, Washington Mutual, Bank of America
    and Citi One Bank. There were constant sales goals as a csr we had to meet. This is a very high volume
    inbound outbound call center.

    Skills

    Microsoft Excel

    Microsoft Word

    Microsoft Office

    Windows XP

    AS400 System

    OASIS

    Lotus Notes

    Oracle

    References
    Available Upon Request

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