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    DILG Lakbay Aral

    Uploaded by

    Valred
    The document outlines the procedures for local government officials and employees to obtain authorization to attend trainings, seminars, conferences, and other similar activities from the Department of the Interior and Local Government (DILG) Regional Office 02. It describes the workflow which involves submitting a request and supporting documents to the Records Section, who routes it to the Local Government Capability Development Division for evaluation and preparation of the authorization for the Regional Director's signature. It also lists the requirements and legal bases for authorization to attend or conduct such training activities. Complaints regarding frontline services would be filed with the Public Assistance and Complaints Desk Officer.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    DILG Lakbay Aral

    Uploaded by

    Valred
    3K views2 pages
    The document outlines the procedures for local government officials and employees to obtain authorization to attend trainings, seminars, conferences, and other similar activities from the Department of the Interior and Local Government (DILG) Regional Office 02. It describes the workflow which involves submitting a request and supporting documents to the Records Section, who routes it to the Local Government Capability Development Division for evaluation and preparation of the authorization for the Regional Director's signature. It also lists the requirements and legal bases for authorization to attend or conduct such training activities. Complaints regarding frontline services would be filed with the Public Assistance and Complaints Desk Officer.

    Original Description:

    DILG reqt

    Original Title

    DILG Lakbay aral

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    The document outlines the procedures for local government officials and employees to obtain authorization to attend trainings, seminars, conferences, and other similar activities from the Department of the Interior and Local Government (DILG) Regional Office 02. It describes the workflow which involves submitting a request and supporting documents to the Records Section, who routes it to the Local Government Capability Development Division for evaluation and preparation of the authorization for the Regional Director's signature. It also lists the requirements and legal bases for authorization to attend or conduct such training activities. Complaints regarding frontline services would be filed with the Public Assistance and Complaints Desk Officer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3K views2 pages

    DILG Lakbay Aral

    Uploaded by

    Valred
    The document outlines the procedures for local government officials and employees to obtain authorization to attend trainings, seminars, conferences, and other similar activities from the Department of the Interior and Local Government (DILG) Regional Office 02. It describes the workflow which involves submitting a request and supporting documents to the Records Section, who routes it to the Local Government Capability Development Division for evaluation and preparation of the authorization for the Regional Director's signature. It also lists the requirements and legal bases for authorization to attend or conduct such training activities. Complaints regarding frontline services would be filed with the Public Assistance and Complaints Desk Officer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    FRONTLINE SERVICE:

    ISSUANCE OF
    AUTHORITY RE
    ATTENDANCE
    TO/CONDUCT OF
    TRAINING
    SEMINAR,
    CONFERENCE, ,
    LAKBAY-ARAL, AND
    OTHER SIMILAR
    ACTIVITIES


    Department of the Interior & Local Government
    Regional Office 02
    Regional Government Center
    Carig, Tuguegarao City, Cagayan

    MANDATE
    To promote peace and order, ensure public
    safety and further strengthen local government
    capability aimed towards the effective delivery
    of basic services to the citizenry.
    VISION
    The DILG is the primary catalyst for excellence
    in local governance that nurtures self-reliant,
    progressive, orderly and globally-competitive
    communities sustained by God-centered &
    empowered citizenry.
    PERFORMANCE PLEDGE
    We, the officials and employees of the
    DILG Region 02, do hereby pledge and commit
    to deliver frontline services to our clients with the
    highest degree of professionalism and efficiency.
    Specifically, we shall serve with integrity,
    honesty, dedication and be prompt and
    courteous in dealing with our clients, whose
    interest we shall uphold and value most at all
    times.


    DILG City/
    Mun. Ofc
    c/ MLGOO
    * Reviews
    requirements
    * Endorse
    application
    plication

    DILG Provl
    Ofc
    Provl. Director
    * Reviews
    requirements
    DILG Regl Ofc
    Records Section
    * Receives
    documents/
    application
    Division Chief
    * For her
    information &
    referral to the
    Section Chief
    Section Chief
    *Reviews
    * Processes
    * Evaluates
    documentary
    requirements
    If incomplete,
    pending
    approval due
    to lacking
    requirements
    DILG Provl
    Ofc
    Provl. Director
    * Transmits with
    advice
    * Coordinates

    DILG MunOfc
    C/ MLGOO
    * Transmits with
    advice


    L
    G
    U

    C
    L
    I
    E
    N
    T
    If found
    complete,
    prepares action
    for RDs signature.


    For suggest i ons, comment s & compl ai nt s,
    pl ease cont act :
    1. Rol ando L. Raf ael , Ph. D. , CESO I I I
    Regi onal Di r ect or , DI LG Regi onal Of f i ce 02
    2. Mar l o L. I r i ngan, CESO
    OI C- Asst . Regi onal Di r ect or
    3. Consuel o P. Cast aeda
    Chi ef , Local Gover nment Capabi l i t y Devel opment
    4. Mel i t a C. Cabi ent e
    LGOO V/ Chi ef , Gen. Af f ai r s Sect i on, LGCDD
    Tel ephone Nos: ( 078) 304- 1978/ 304- 7378/ 304- 5378
    Fax: ( 078) 304- 9345
    E- mai l Addr ess: r 2_di l g@yahoo. com
    Websi t e: ht t p/ / www. di l g. gov. ph/ r egi on02

    Work Flow

    Issuance of Travel Authority is a frontline
    service provided to local government offi-
    c ials and employees who file
    application/ request for authority to
    conduct training, seminar, conference,
    lakbay-aral and other similar activities, as
    well as attendance to training, etc
    sp o nso re d b y no n- go vernme nt
    organization, private organizations,
    associations and foundations, which
    require use of government funds.
    DILG Memorandum Circular Number
    2011-59 dated April 25, 2011
    DILG Memorandum Circular Number
    2011-59 dated April 13, 2011
    DILG DBM J MC No. 2011-1 dated April 13,
    2011
    DILG Memorandum Circular Number
    2007-71 dated 29 J une 2007
    Administrative Order # 103 dated 31
    August 2004

    (Regional Level)
    Requests for authority to conduct and attend trainings and
    seminars including conduct of Lakbay-aral and other simi-
    lar activities.
    Client Service Provider/Action Time

    Submits
    request
    & sup-
    porting
    docu-
    ments

    1. Records Section
    receives & records re-
    quest & routes to LGCDD
    5 mins
    20 mins
    2. LGCDD evaluates,
    processes & prepares
    action for the RDs signa-
    ture
    5 mins
    3. RD signs the communi-
    cation
    5 mins
    4. Records Section re-
    leases the communica-
    tion
    35 mins TOTAL
    ATTENDANCE TO TRAININGS, SEMINAR, WORKSHOP
    CONFERENCE
    Letter-request stating the following:
    A. activity to be conducted;
    B. date and venue of the activity;
    C. objective; and
    D. fund to be used will not be charged from the
    20% Development Fund
    Copy of Invitation letter from the sponsor or
    organizer, if in response to an invitation.
    CONDUCTOF TRAININGS/LAKBAY-ARAL
    Letter request stating the purpose;
    Activity Design;
    Program of Activity;
    Certification from the Treasurer as to the availability of
    Funds;
    Certification that the activity is not funded from the
    20% Development Fund;
    Certification of the PD/ C/MLGOO that the activity is
    included in the CapDev Agenda;and
    Post Activity Report

    Complaints against frontline service providers
    shall be filed with the Public Assistance &
    Complaints Desk (PACD) Officer who shall
    immediately refer the complaints to the Regional
    Director. The Regional Director shall commence
    the hearing within 24 hours from receipt of the
    complaint & decide the same within 24 hours
    after completion of the investigation. Feedback
    form shall be made available in every DILG
    Office.
    Procedure for Filing Complaints
    Step-by-Step Procedures
    Scope
    Requirements
    Description
    Legal Bases

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