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    Info@theworksmanchester Co Uk

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    Manchester Metropolitan University is seeking a Residential Customer Service Adviser to provide administrative support and be the first point of contact for residents. The position pays £15,054-£16,252 annually and involves various shifts. Duties include greeting residents, answering questions, taking messages, making appointments, receiving packages, and general administrative tasks like word processing and data entry. Prior experience in customer service, communications, handling difficult situations, general cleaning, security procedures, and the ability to perform physical tasks is required.

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    Info@theworksmanchester Co Uk

    Uploaded by

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    Manchester Metropolitan University is seeking a Residential Customer Service Adviser to provide administrative support and be the first point of contact for residents. The position pays £15,054-£16,252 annually and involves various shifts. Duties include greeting residents, answering questions, taking messages, making appointments, receiving packages, and general administrative tasks like word processing and data entry. Prior experience in customer service, communications, handling difficult situations, general cleaning, security procedures, and the ability to perform physical tasks is required.

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    Manchester Metropolitan University is seeking a Residential Customer Service Adviser to provide administrative support and be the first point of contact for residents. The position pays £15,054-£16,252 annually and involves various shifts. Duties include greeting residents, answering questions, taking messages, making appointments, receiving packages, and general administrative tasks like word processing and data entry. Prior experience in customer service, communications, handling difficult situations, general cleaning, security procedures, and the ability to perform physical tasks is required.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views1 page

    Info@theworksmanchester Co Uk

    Uploaded by

    api-250106613
    Manchester Metropolitan University is seeking a Residential Customer Service Adviser to provide administrative support and be the first point of contact for residents. The position pays £15,054-£16,252 annually and involves various shifts. Duties include greeting residents, answering questions, taking messages, making appointments, receiving packages, and general administrative tasks like word processing and data entry. Prior experience in customer service, communications, handling difficult situations, general cleaning, security procedures, and the ability to perform physical tasks is required.

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    Manchester Metropolitan University

    Residential Customer Service Adviser (G2/CSA)


    Salary: Grade 2: 15,054- 16,252 per annum
    Various Shifts - Permanent

    Manchester Metropolitan University are currently recruiting a Residential Customer Service Advisor
    to provide provide a professional and efficient administrative service to support the work of the
    Residential Facilities Team.

    The duties of the job include:

    To act as the first point of contact within the hall, to receive residents in a welcoming and helpful
    manner.
    To provide first-level advice/ guidance and information that relates to Residential Services and its
    various functions.
    To receive, record and pass on messages to relevant staff, providing a clear handover between shifts.
    To make appointments for enquirers and others with relevant members of the Residential Services
    Team.
    To receive and record the delivery of post and parcels in reception, informing relevant individuals to
    enable collection or onward delivery.
    To provide general administrative support as required such as word processing, letters from
    templates, setting up and maintaining record books, filing, photocopying and inputting data on to the
    computer systems.
    To prepare and input data into relevant record systems, taking ownership and accountability for work
    completed, to ensure that it is dealt with efficiently and satisfactory.


    We would like to hear from you if you have/are:

    Experience within a similar role.
    Good communication skills, both verbal and written.
    Experience of dealing with difficult situations, as well as telephone and face-to-face enquiries in a
    professional manner.
    Experience of General cleaning.
    Experience of security procedures and fire alarm evacuations.
    The ability to carry out duties as outlined in the Job Description which include bending, walking,
    pushing, lifting, climbing stairs, and handling equipment
    The ability to work in accordance with Data Protection and maintain confidentiality.

    To apply please email [email protected] or call into one of
    our centres (Moss Side or West Gorton)

    CLOSING DATE 4PM ON FRIDAY 1
    ST
    AUGUST 2014

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