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    How To Input A New Request?

    Uploaded by

    AshokChowdary
    1. To input a new request, click on the "Smart Service Desk" link and select the request type. Provide details and attach any supporting documents under 1MB in size. 2. To track requests, click "Open" to view all open requests. You can search by request type and view details including status updates. 3. To cancel a request, search for the open request and click the cancel button next to it.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    How To Input A New Request?

    Uploaded by

    AshokChowdary
    21 views2 pages
    1. To input a new request, click on the "Smart Service Desk" link and select the request type. Provide details and attach any supporting documents under 1MB in size. 2. To track requests, click "Open" to view all open requests. You can search by request type and view details including status updates. 3. To cancel a request, search for the open request and click the cancel button next to it.

    Original Description:

    wer

    Original Title

    Help Document

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    1. To input a new request, click on the "Smart Service Desk" link and select the request type. Provide details and attach any supporting documents under 1MB in size. 2. To track requests, click "Open" to view all open requests. You can search by request type and view details including status updates. 3. To cancel a request, search for the open request and click the cancel button next to it.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    21 views2 pages

    How To Input A New Request?

    Uploaded by

    AshokChowdary
    1. To input a new request, click on the "Smart Service Desk" link and select the request type. Provide details and attach any supporting documents under 1MB in size. 2. To track requests, click "Open" to view all open requests. You can search by request type and view details including status updates. 3. To cancel a request, search for the open request and click the cancel button next to it.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    HELP SECTION FOR SMART SERVICE DESK

    Do you have a query/issue/pro!e"# Raise a reques$ i% S"ar$ Servi&e Des' o% My


    HCL Ca"pus S"ar$ Servi&e Des'
    How to input a new Request?
    To i%pu$ a %e( Reques$) you have $o &!i&' o% $he !i%') *Ne(+ u%,er *SMART SERVICE
    DESK+ o% $he $op "e%u o- $he app!i&a$io%. This ope%s $he -or" $hrou/h (hi&h %e(
    Reques$s &a% e pos$e,. I% $his -or") you have $o se!e&$ $he Type o- Reques$ -or
    (hi&h $he Reques$ has $o e pos$e,. 0ou have $o provi,e $he ,e$ai!s o- your Reques$
    i% $he Reques$ De$ai!s o1. I% &ase you (a%$ $o provi,e a%y suppor$i%/ ,o&u"e%$ $o
    your reques$) you &a% use $he a$$a&h"e%$ op$io% o- $he S"ar$ Servi&e Des'. O%!y o%e
    a$$a&h"e%$ &a% e up!oa,e, (i$h a "a1i"u" 2!e si3e o- 455 '. I%&ase o- "u!$ip!e
    2!es $o e a$$a&he, p!ease &rea$e o%e 3ip 2!e a%, $he% up!oa,. 6us$ &!i&' o% Su"i$
    u$$o% a-$er $his) a%, you (i!! e sho(% a &o%2r"a$io% s&ree% (i$h $he Reques$ No.
    /e%era$e, -or $he reques$ pos$e, y you.
    0our &o%$a&$ ,e$ai!s are a!so avai!a!e o% $his pa/e. These ,e$ai!s are sour&e, -ro"
    $he My Pro2!e7 Co%$a&$ ,e$ai!s se&$io%. I%&ase you (a%$ $o up,a$e $hese ,e$ai!s)
    p!ease /o $o $he My Pro2!e se&$io%7 Co%$a&$ ,e$ai!s a%, up,a$e your ,e$ai!s $here.
    How to track Requests?
    Tra&'i%/ Reques$s is as easy. C!i&' o% *Ope%+ !i%' o% $he $op ar o- $he app!i&a$io%. 8y
    ,e-au!$) i$ sho(s you $he !is$ o- a!! your Ope% Reques$s. 0ou have a% op$io% $o sear&h
    ope% reques$s o% $he asis o- Type o- Reques$. 0ou &a% &!i&' o% $he i&o% o- a
    *Ma/%i-yi%/ /!ass+ p!a&e, esi,es $he reques$ %u"er $o vie( $he ,e$ai!s o- your
    Reques$. 9hi!e vie(i%/ $he ,e$ai!s) you &a% vie( $he his$ory o- $he a&$io%s $ha$ have
    ee% $a'e% o% $ha$ par$i&u!ar Reques$) as (e!! as pos$ a%y a,,i$io%a!
    re"ar's/&o""e%$s or a,,i$io%a! a$$a&h"e%$s o% $he reques$ a!rea,y raise, y you.
    These re"ar's/&o""e%$s (i!! e visi!e $o $he perso% ha%,!i%/ $he reques$.
    How to Cancel Requests?
    I% &ase you (a%$ $o &a%&e! a reques$ raise, y you a%, (hi&h is &urre%$!y i% *Ope%+
    s$a$us) you &a% /o $o $he !is$ o- a!! your Ope% Reques$s a%, sear&h $he reques$ $o e
    &a%&e!!e, o% $he asis o- Type o- Reques$. 0ou &a% $he% &!i&' o% $he u$$o%
    provi,e, -or $he purpose a/ai%s$ ea&h Reques$ $o &a%&e! $ha$ Reques$ u%,er :Ca%&e!
    Reques$;.
    How to view Closed Requests?
    C!i&' o% $he *C!ose,+ !i%' o% $he $op ar $o vie( a!! $he reques$s $ha$ have ee%
    &!ose,. 0ou &a% vie( $he ,e$ai!s o- ea&h reques$ y &!i&'i%/ o% $he :Ma/%i-yi%/ /!ass;
    i&o%.
    How to view Cancelled Requests?
    C!i&' o% $he *Vie( Ca%&e!!e, Reques$s+ !i%' o% $he $op ar $o vie( a!! $he reques$s
    $ha$ have ee% &a%&e!!e,.

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