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Workstation Requirements

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188 views3 pages

Workstation Requirements

Uploaded by

api-259221946
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Workstation Requirements Guide

Welcome to the Independent Business Owner Workstation Requirements Guide!



In order to help ensure your companys success, you and your Client Support Professionals must have a strong
working knowledge of computers including - but not limited to:
Being able to use a mouse and computer keyboard
Being able to shut down and turn on the computer properly
Understanding how to navigate the computer's files and desktop environment
Knowing how to create, name, save and delete a folder
Functional knowledge of programs including how to launch and close a computer program
Understanding how to use e-mail including sending and opening email
Knowing how to use the Internet including navigating to a site and using search engines like Google
Ability to navigate through multiple screens

Maintaining an optimal workstation setup is key to providing the good quality and service to the client programs
that your Independent Business supports.

As an Independent Business Owner, you must ensure that each of your CSP(s) obtain, configure, and maintain
their workstations. This guide is here to help you do just that!

Computer Specifications
A desktop/tower computer with a separate monitor is recommended.

Note: All-in-one computers may not be compatible with some client programs. Please refer to the
opportunity announcement for additional requirements. Dual boot machines, Netbooks, and Tablets are
prohibited from use.

Minimum Requirement
CPU 1 GHz Dual Core Processor
Operating System Windows XP, Windows 7 and Windows 8/8.1*

*Windows 8 and Windows 8.1 will only be supported for client
programs using the Arise Secure Desktop.

Windows Vista (UK only) and Mac OSX may be supported for a
limited set of opportunities.

Please refer to the opportunity announcement for additional
requirements.
Memory Windows XP: 1GB of RAM
Windows 7: 2 GB of RAM
Windows 8/8.1: 2 GB of RAM
Monitor 1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p) is recommended.



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Workstation Requirements Guide




Accessories
Each of the below accessories are needed:

1. USB headset with microphone (needed for Certification)
Logitech, Plantronics, Microsoft, or similar brands recommended.

2. Hard-wired Telephone and headset (needed for Production)
Plantronics T10 or similar recommended.

Software
Client programs may have varying requirements for additional software compatibility. Please refer to the
opportunity announcement for additional requirements.

1. Internet Explorer 8.0 or 9.0
2. Microsoft Security Essentials
Other security software may be incompatible and should be avoided. Technical support may be refused if
your companys software configuration is not compatible with Arise systems or is determined to cause
incompatibilities with required servicing software.

Note: Your Independent Business is responsible for maintaining the security and reliability of its
equipment. The following items are considered security risks to the Arise network and, upon detection,
may subject your company to the suspension or termination of its MSA or SOW:

Unlicensed or pirated software
Malware infected software
Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
Non-Arise provided VPN software or Proxy settings
TOR or other privacy software

Internet and Phone Service Providers
1. Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber
Optic connection

Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the
connection is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not
permitted.

Note: USB connected modems are not supported.

2. Hard-wired land line telephone service

Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible
with the following types of services: POTS (plain old telephone service), cable telephony, digital service,
or VoIP. The service should be connected directly from the wall to your telephone, as Softphones and cell
phones are not permitted. The telephone line should not interface at any point with the computer. The

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Workstation Requirements Guide







servicing telephone line should not have voicemail, fax, or other features on the line (other than long
distance, if necessary). Please review the client opportunity announcement for full details.

Security Requirements
To ensure high level security for confidential information, it is recommended that IBs prohibit their CSPs from
undertaking the following activities while servicing a client program unless such activity is part of a process that
the IB is specifically authorized to perform:

Utilization of any external devices (including but not limited to CD/DVD drives, printers, external drives,
scanners, etc.);
Copying/printing/reproduction in any form, including but not limited to local hard drive, email,
chat/instant message, screenshots, handwritten or electronic notes, or pictures of any Client data;
Connecting to any network other than the Arise network while connected to any client network (bridging
networks, peer-to-peer/workgroup, etc.);
Use of public applications including but not limited to social media sites, email, instant message/chat
(other than with Arise or client representatives), and video/audio conferencing solutions not specifically
approved in writing as necessary in performing a specific clients tasks; or
Desktop sharing or remote control of a desktop with anyone other than an authorized technical support
representative.

Page 3 of 3, Revised April 2014
Page 3 of 3, Revised April 2014

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