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November - Desember 2008 Shared Processing Center (SPC)

The document discusses the Shared Processing Center (SPC) and its services. SPC handles key SAP operations like General Ledger, HR, Procurement, and Sales. It details the four main operational activities and the groups that support them. The process flows for service requests are explained, from the business user submitting a request form through resolution by the service desk, processor, analyst and team lead. Standard request forms are provided as examples to guide the request submission process for various SAP activities handled by SPC.

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602 views27 pages

November - Desember 2008 Shared Processing Center (SPC)

The document discusses the Shared Processing Center (SPC) and its services. SPC handles key SAP operations like General Ledger, HR, Procurement, and Sales. It details the four main operational activities and the groups that support them. The process flows for service requests are explained, from the business user submitting a request form through resolution by the service desk, processor, analyst and team lead. Standard request forms are provided as examples to guide the request submission process for various SAP activities handled by SPC.

Uploaded by

api-26634012
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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November – Desember 2008

SHARED PROCESSING CENTER (SPC)


Corporate Shared Service
(CSS)
Service SPC

SOP dan Process Flow Service


Request
Request Form
Corporate Shared Service (CSS)
• Organisasi di Pertamina yang akan dilaunching
per 1 Januari 2009 :
1. Internal Governance
2. Business Demand
3. Master Data
4. Shared Processing Center (SPC)
5. IT Solutions
6. IT Operations
SPC Group Service
• Aktivitas Service SPC terdiri dari 4 utama
Operasi;
– GA Operation (General Ledger, Asset Accounting,
Cash Accounting, Cost Accounting)
– HR Operation (MD HR dan Payroll)
– Procurement Operation (Create dan Release PO,
Proses Account Payable)
– Sales Operation (Proses Billing dan Proses Account
Receivable)
Action & Service Support Group SPC : GA and HR
GA-GL GA – Cash Accounting GA-Asset Accounting GA-Controlling

Posting Manual Bank Posting/Run/Settlement Posting


Processing
Reverse/Cancel Reverse/Cancel Month End
Process
Fiscal Year Product Costing

HR- Master Data Maintenance HR Payroll

Create Posting/Run/Settlement
Action Reverse/Cancel
Change Fiscal Year
Action & Service Support Group SPC : Procurement & Sales
AP Procurement Billing

Posting Release outline Cancel /Reverse


Agreement

Manual Payment Normal PO Trans.

Void Check Release Order Trans.

Periodic Processing Emergency PO Trans.

Clearing PO SPMK Trans.

Month End Process PO Claim Trans.

PO Asset Trans.

Create GI Stock
SPC Service – GA Operation
SPC Service – HR Operation
SPC Service – Procurement Operation
SPC Service – Sales Operation
SOP dan Flow Proses Service Request
Subject :
Memberikan pedoman kepada Business User dan fungsi yang ada di SPC untuk
melakukan proses penerimaan dan penyelesaian request dan proses administrasi
service request dari Business User ke SPC melalui Remedy Tools.

Fungsi yang Terkait:


• Business User
• Shared Processing Center (SPC) Service Desk
• Shared Processing Center (SPC) Processor
• Shared Processing Center (SPC) Analyst
• Shared Processing Center (SPC) Team Lead

Business User:
Adalah fungsi-fungsi yang ada di seluruh unit di bawah PT Pertamina (Persero),
PT Pertamina EP dan PT PGE yang memerlukan service dari SPC.
Sarana Permintaan Layanan SPC (Request)
BU Request Forms Sarana CSS sub-units
users dapat di download
dari website SPC
? Remedy
A 6480 (Telp)
Web 021-3849006/ 3816819 (Fax)
Request [email protected] (Email)
forms
B
Phone Master data
?
*
5283 (Telp)
021-3816031/ 3816039/ 3815565 (Fax)
C [email protected] (Email)
Dokumen
Pendukung Email

?
Help desk
D
6666 (Telp)
Fax 021- 3501717 (Fax)
Emergency requests
harus diinformasikan [email protected] (Email)
melalui telephone
* Emergency request only
Source: Request handling design; team analysis
Process Flow Service Request – Service Desk
Process Flow Service Request – Processor,
Analyst and Team Lead
Basic Process Flow Shapes
Service Request Form
• Service Request Form : Bentuk format standar yang harus diisi oleh
peminta/requestor dan disetujui oleh Legal Requestor dari bisnis user untuk
proses aktivitas SAP yang dilaksanakan oleh SPC Group Operation.
– General Ledger (Model Request Form : SPC-FI-GL)
– Cash Accounting
– Asset Accounting (Model Request Form : SPC-FI-AA)
– Cost Accounting (Model Request Form : SPC-CO-CC)
– Procurement (Model Request Form : SPC-MMNH)
– Account Payable (Model Request Form : SPC-FI-AP)
– Master Data HR (Model Request Form : SPC-HR)
– Payroll (Model Request Form : SPC-PY)
– Sales
– Billing (Model Request Form : SPC-SD)
– Account Receivable (Model Request Form : SPC-FI-AR)
– MM Hydro (Model Request Form : SPC-SD)
• Legal Requestor adalah pihak dari fungsi yang ditunjuk secara resmi untuk
mengirimkan form request kepada SPC.
Contoh Service Request Form-Period Maintenance
Contoh Service Request Form-Asset Accounting
Contoh Service Request Form-Cost Accounting
Contoh Service Request Form-Procurement
Contoh Service Request Form-
AP Vendor Invoice Without PO
Contoh Service Request Form- Overtime
Contoh Service Request Form-
Off Cycle Payroll Processing
Contoh Service Request Form-
SD-Billing Cancel Billing
Contoh Service Request Form- FI-AR Invoice Process
Contoh Service Request Form-
Cancel/Change point Deviasi

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