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Mary Muthoni Wakiuru Sheikh Zayed Road, Dubai, UAE. Mobile: +971 552506588 E-Mail

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Sandiego Alexander

Mary Muthoni Wakiuru is seeking a receptionist position utilizing her exceptional communication skills, clerical abilities, and front desk experience. She has over 2 years of experience in reception and front desk activities including greeting residents and clients, answering and forwarding phone calls, and receiving, sorting, and routing mail. Her previous work experience includes housekeeping duties at Rotana Arjaan such as cleaning, making beds, and reporting issues. She has core competencies in complaint management, confidentiality maintenance, and quality assurance.

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Mary Muthoni Wakiuru Sheikh Zayed Road, Dubai, UAE. Mobile: +971 552506588 E-Mail

Uploaded by

Sandiego Alexander
24 views3 pages
Mary Muthoni Wakiuru is seeking a receptionist position utilizing her exceptional communication skills, clerical abilities, and front desk experience. She has over 2 years of experience in reception and front desk activities including greeting residents and clients, answering and forwarding phone calls, and receiving, sorting, and routing mail. Her previous work experience includes housekeeping duties at Rotana Arjaan such as cleaning, making beds, and reporting issues. She has core competencies in complaint management, confidentiality maintenance, and quality assurance.

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Mary Muthoni Wakiuru is seeking a receptionist position utilizing her exceptional communication skills, clerical abilities, and front desk experience. She has over 2 years of experience in reception and front desk activities including greeting residents and clients, answering and forwarding phone calls, and receiving, sorting, and routing mail. Her previous work experience includes housekeeping duties at Rotana Arjaan such as cleaning, making beds, and reporting issues. She has core competencies in complaint management, confidentiality maintenance, and quality assurance.

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24 views3 pages

Mary Muthoni Wakiuru Sheikh Zayed Road, Dubai, UAE. Mobile: +971 552506588 E-Mail

Uploaded by

Sandiego Alexander
Mary Muthoni Wakiuru is seeking a receptionist position utilizing her exceptional communication skills, clerical abilities, and front desk experience. She has over 2 years of experience in reception and front desk activities including greeting residents and clients, answering and forwarding phone calls, and receiving, sorting, and routing mail. Her previous work experience includes housekeeping duties at Rotana Arjaan such as cleaning, making beds, and reporting issues. She has core competencies in complaint management, confidentiality maintenance, and quality assurance.

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MARY MUTHONI WAKIURU

Sheikh Zayed Road, Dubai, UAE.


Mobile: +971 552506588
E-mail:[email protected]


OBJECTIVE:
Seeking a Receptionist position with Hotel hence utilizing
exceptional communication skills, clerical abilities and front desk
experience to ensure the efficiency of the facility.
MISSION &VISION
*To deliver the most excellent hospitality service to our hotel
guests hence building customer royalty
*Matching up my hospitality career goals to playing managerial
roles in the hospitality industry as part of my visionary career
adventures


WORKING EXPERIENCE
ROTANA ARJAAN
POSITION HOUSEKEEPING
Duties and Responsibility
sweep and mop floors or vacuum carpets
dust and polish furniture, and keep it arranged properly
vacuum draperies and upholstered furniture
empty ashtrays and garbage containers
sort, count, mark and fold linens
make beds or change bedding
scrub, disinfect and polish bathroom fixtures
replace towels, soap and other supplies
report damage, theft and articles found to the executive
housekeeper or supervisor
observe precautions required to protect hotel and guest
property
WORKING EXPERIENCE
Over 2 years experience in reception and front desk
activities
Demonstrated ability to greet residents and clients and
guide them accordingly
Highly skilled in answering and forwarding phone calls
Hands-on experience in receiving, sorting and routing mail
Bilingual: English
TECHNICAL SKILLS:
MS Office: Word, PowerPoint, Excel and Outlook
Typing.
Fax and copier machines



CORE COMPETENCIES
Complaints Management Premises Security
Confidentiality Maintenance Quality Assurance
Data Protection Act
Compliance
Difficult People Handling
Continued Professional
Development
Conflict Resolution

PROFESSIONAL EXPERIENCE:
SERENA HOTELS AND RESORTS 2008-2010 NAIROBI KENYA
HOTEL MAASAI MARA 2010-2012 NAIROBI KENYA (EAST
AFRICA)
MFI DOCUMENT SOLUTIONS (INFORMATION TECHNOLOGY)

EDUCATION:
1997-2003: ADVANCED CERTIFICATE ELEMENTARY SCHOOL (NAIROBI KENYA)
2003-2009: HIGH SCHOOL DIPLOMA (NAIROBI KENYA
2010-2012: KENYA TOURISM UNIVERSITY COLLEGE

ADDITIONAL SKILLS:
Strong verbal and written communication skills
Able to multi-task, prioritize and flexible with changing business
requirements
Precise attention to detail

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