How to manually uninstall Symantec

Endpoint Protection 12.1 client

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Brandon9826

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This document describes how to remove the Symantec Endpoint Protection 12.1 client
from Windows Vista, Windows 7, and Windows 2008 based operating systems, both
x86 (32 bit) and x64 (64 bit), manually. Upon completion of this manual uninstallation,
the computer must be restarted one final time, in addition to any steps which require a
restart.

Warning
The manual removal steps outlined below can disable any other Symantec products
that are installed on the computer. It is recommended that all Symantec products be
uninstalled by using Add or Remove Programs before starting this process. Manual
1. uninstall via file removal and registry manipulation should only be attempted as a
last resort after first running traditional removal through Add or Remove Programs,
and if that does not work, by using CleanWipe.
Not all files, folders, registry keys, or registry values may be present. If an entry
does not exist, move on to the next one.

Log on as Administrator, Back up the Windows registry

2. Manual removal of Symantec Endpoint Protection must be done from the
Administrator account. Before you begin this procedure, back up the Windows
registry.

To allow Symantec Endpoint Protection services to be configured

1.) Right-click the Symantec Endpoint Protection icon in the lower right corner of
3. the screen, and click Open Symantec Endpoint Protection.
2.) In the left pane, click Change Settings.
3.) In the right pane, click Client Management > Configure Settings.

4.) On the Tamper Protection tab, uncheck Protect Symantec security software from
being tampered with or shut down.
5.) Click OK.
6.) Close Symantec Endpoint Protection.

To stop Symantec Endpoint Protection

1.) Click Start > Run.
2.) Type msconfig, and click OK.
3.) On the Services tab, uncheck the following (not all may be present):
4.) Symantec Management Client
5.) Symantec Network Access Control
6.) Symantec Endpoint Protection
7.) Click OK.
8.) Click Start > Run.
4. 9.) Type regedit and click OK.
10.) Navigate to the following key:
11.)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SepMasterServi
ce
12.) Change the Start value to 4.
13.) Repeat step 8 for the following keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SmcService
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNAC
Restart the computer.
After you restart the computer, a message appears. Check the box and click OK.

Remove the Teefer driver (may not be present):

Click Start > Run.
Type regedit, and click OK.
Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\
{4D36E974-E325-11CE-BFC1-08002BE10318}
Find the keys that have a value of ComponentId that is set to symc_teefer2, and
update the value of Characteristics to 40000.
5. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network
Delete the value Config.
Exit the Windows Registry Editor.
Click Start > Settings > Control Panel > Network Connections.
Click a connection.
In the dialog, click Properties.
Select Teefer Driver, and click Uninstall.
Repeat these steps for each Network Connection.
Restart the computer.

To remove Symantec Endpoint Protection from the registry

6. Click Start > Run.
Type regedit, and click OK.
In the Windows registry editor, in the left pane, delete the following keys if they are
present. If one is not present, proceed to the next one.

HKEY_CURRENT_USER\Software\Symantec\Symantec Endpoint Protection

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BHDrvx86
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\IDSVix86
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NAVENG
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NAVEX15
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SepMasterServi
ce
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SmcService
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNAC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SnacNp
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SRTSP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SRTSPX
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SyDvCtrl
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SymDS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SymEFA
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SymEvent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SymIRON
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SYMNETS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SysPlant
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Teefer2
Go to HKEY_LOCAL_MACHINE\SOFTWARE, and delete the following keys if
they are present:
\Microsoft\Security Center\Monitoring\SymantecAntiVirus
\Microsoft\Windows\CurrentVersion\App Paths\Smc.exe
\Microsoft\Windows\CurrentVersion\Controls
Folder\Display\shellex\PropertySheetHandlers\LDVP Shell Extensions
\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SEP
\Symantec\Symantec Endpoint Protection
\Microsoft\Windows\CurrentVersion\Uninstall\SevInst
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps, and
delete the value SAVCE.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node, and delete the
following keys if they are present:
\Microsoft\Security Center\Monitoring\SymantecAntiVirus
\Microsoft\Windows\CurrentVersion\App Paths\Smc.exe
\Microsoft\Windows\CurrentVersion\Controls
Folder\Display\shellex\PropertySheetHandlers\LDVP Shell Extensions
\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SEP
\Symantec\Symantec Endpoint Protection
\Microsoft\Windows\CurrentVersion\Uninstall\SevInst
Go to
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Symantec\InstalledApp
s, and delete the value SAVCE.

Go to HKEY_CLASSES_ROOT, and delete the following keys if they are present:

\*\Shellex\ContextMenuHandlers\LDVPMenu
\AppID\Cliproxy.dll
\AppID\HPPProtectionProviderUI.dll
\AppID\PatchWrap.exe
\AppID\ProtectionUtil.dll
\AppID\SavMainUI.dll
\AppID\SavUI.exe
\AppID\SmcGui.exe
\AppID\SymNAPSHAgent.dll
\AppID\{163A15AA-F8B0-4A44-8B5D-8C40F9B46E66}
\AppID\{2E259067-4D17-4873-9D0E-BC56A2A99124}
\AppID\{4D87269F-49AB-4095-93FF-52DAD221149E}
\AppID\{4E9AEDCC-5516-41CC-AF40-2740C2310662}
\AppID\{5C2FCE47-AC1E-43D5-8E5C-038570953896}
\AppID\{610056EB-8561-4720-9C05-8E8C368E8779}
\AppID\{6425FB43-BE2A-4AC9-9B70-1C18807882D1}
\AppID\{7BC12215-782A-4031-A4D2-3770336543C9}
\AppID\{7F9D125B-D23F-4275-8656-931F712092A7}
\AppID\{CA39D995-ACA4-42B1-AABA-0C77EF20F785}
\cliproxy.objects
\cliproxy.objects.1
\Cliproxy.ScanManagerCOMCallback
\Cliproxy.ScanManagerCOMCallback.1
\CLSID\{083684A2-47AB-4839-A3B3-8109F4266B29}
\CLSID\{09FA8089-EE3E-4362-B8C0-1B0F4FD0505D}
\CLSID\{0E4ACE4C-DB4D-42C4-83A6-9A71D9C2CC1C}
\CLSID\{0F0E0EE0-760F-11D2-8E55-72C9EE000000}
\CLSID\{173883C3-C6CF-4D17-9889-CDC51DCFF5E1}
\CLSID\{17DE501A-6AD7-488C-9045-29FACC2262EF}
\CLSID\{1CDDD0B9-03AA-4442-9A5B-AC98086513E1}
\CLSID\{1FBEF3C8-45A0-42E0-8C68-681C4EB26DF7}
\CLSID\{26AFF61A-3282-4915-92C6-DCD3DB29BD5C}
\CLSID\{2707AAC5-C268-11D1-8263-00A0C95C0756}
\CLSID\{2707AAC6-C268-11D1-8263-00A0C95C0756}
\CLSID\{28FE5CD9-272D-442D-BA16-822126FCBD00}
\CLSID\{2AA55A10-1373-499B-8485-561006D1A1B0}
\CLSID\{2AE1F986-F3C3-4EF3-95DF-ED32AFE49510}
\CLSID\{2E76B2BF-C603-11D1-826C-00A0C95C0756}
\CLSID\{2E76B2C0-C603-11D1-826C-00A0C95C0756}
\CLSID\{2E76B2C3-C603-11D1-826C-00A0C95C0756}
\CLSID\{2E76B2C4-C603-11D1-826C-00A0C95C0756}
\CLSID\{314F8196-D31F-456B-BAA6-0A87FEEC20E4}
\CLSID\{327C5962-08E2-4EC6-A21A-340838D6EDB5}
\CLSID\{35AF7390-D827-4C1C-B7E0-8A26EC695AF5}
\CLSID\{3839D6F2-9AC5-4F95-9A47-504FB453ACBD}
\CLSID\{3DA06333-6CF3-499D-83AE-804CB32863AA}
\CLSID\{40C57BF5-CA86-11D1-B782-00A0C99C7131}

\CLSID\{40C57BF6-CA86-11D1-B782-00A0C99C7131}
\CLSID\{4128E694-4BB9-11D1-8190-00A0C95C0756}
\CLSID\{4128E695-4BB9-11D1-8190-00A0C95C0756}
\CLSID\{425DC6B2-28B6-41D2-AE94-0CE5E1CE7D9F}
\CLSID\{43943CCA-883C-11D1-83A4-00A0C9749EEF}
\CLSID\{4572031A-44ED-411B-9254-76449055D796}
\CLSID\{47D635E3-9D14-40C9-A28C-64C2AA7AF647}
\CLSID\{4B37F436-A1C7-43D6-8B48-2578BFB82F9C}
\CLSID\{4DEF8DD1-C4D1-11D1-82DA-00A0C9749EEF}
\CLSID\{501F9014-F64A-49AD-A36D-CB8F722D3739}
\CLSID\{536604C2-B82E-11D1-8252-00A0C95C0756}
\CLSID\{536604C3-B82E-11D1-8252-00A0C95C0756}
\CLSID\{57BAFF80-7818-4874-9D14-0AEC89E8E713}
\CLSID\{592DC44C-4977-11D1-818D-00A0C95C0756}
\CLSID\{592DC44F-4977-11D1-818D-00A0C95C0756}
\CLSID\{5CEC0E13-CF22-414C-8D67-D44B06420FC1}
\CLSID\{62C95F44-F1B4-4460-A190-E0402B887BFF}
\CLSID\{661CE64B-B9C4-40A0-A935-8A7A512CC794}
\CLSID\{6C393196-AEEB-4CB0-8F8E-72EFC4C2C1CA}
\CLSID\{6CAD485D-61FD-4989-8BE1-22BFDBD4260B}
\CLSID\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}
\CLSID\{6F129A02-26F1-4AFB-80C4-8D0073EA2679}
\CLSID\{72864BE2-6234-45AA-952D-00C10C34BEEE}
\CLSID\{72E2440E-EBEA-49E6-A185-1BE03F723E28}
\CLSID\{74F8002D-2DF2-479E-80B9-AF7AC93DF4A7}
\CLSID\{7F365837-F578-11D1-B7B2-00A0C99C7131}
\CLSID\{7F365838-F578-11D1-B7B2-00A0C99C7131}
\CLSID\{7FBB7DCB-FF3D-467E-8962-7F1F58DE5B50}
\CLSID\{84AC6BE7-8CF2-4E67-A80E-32ACD3D7C381}
\CLSID\{8630F7C0-73E6-4C27-80AF-6ED3A7152194}
\CLSID\{8BEEE74D-455E-4616-A97A-F6E86C317F32}
\CLSID\{8F6F6788-4009-11D1-8184-00A0C95C0756}
\CLSID\{91581CB1-0E7B-11D1-9D93-00A0C95C1762}
\CLSID\{921BD9FB-4963-11D1-818D-00A0C95C0756}
\CLSID\{94A95A15-EA82-46F5-B5BF-1176F6D77DF7}
\CLSID\{94BFEEF1-3EAD-41E2-86FC-E1502DB9CB06}
\CLSID\{98694799-6891-4FD7-A91D-FB43B78AEC8C}
\CLSID\{9A4A52A6-7B83-403D-A6C9-1C8A492687CD}
\CLSID\{A1987DB8-9F0D-47D1-80C9-DFCE76260841}
\CLSID\{A302D4CF-8AAD-4B44-ADDE-7D1630CF6C37}
\CLSID\{A5C06558-65A3-472D-A950-B5E3324A85C7}
\CLSID\{AB08D3A3-260C-4CAB-BC71-8784DF963C8F}
\CLSID\{AB124073-6726-461F-B219-BBD3E6DE19E1}
\CLSID\{ABBAB8BD-E4F1-11D1-A42C-00A0C9A243C6}
\CLSID\{ABBAB8BE-E4F1-11D1-A42C-00A0C9A243C6}
\CLSID\{AC0A837D-9BE0-49A4-9495-582AFB88A673}
\CLSID\{AE78D5A2-46A3-43BB-A166-1B0018F0F21B}
\CLSID\{AEF1A62D-7C44-4985-9388-E9EE70F6CCFE}
\CLSID\{AFBBB9C6-8A99-11D1-8892-0080C75FFCC4}

\CLSID\{AFBBB9C7-8A99-11D1-8892-0080C75FFCC4}
\CLSID\{B1E8CB59-77C3-4A8D-9B0D-73A1F71C71A8}
\CLSID\{B91B0CAE-D866-11D1-B78C-00A0C99C7131}
\CLSID\{BC66531F-3136-46B0-9FEA-AC2AB3B7CF66}
\CLSID\{BE70B0B7-25AF-46E2-AF30-ED4EBBC1F149}
\CLSID\{BEE62D80-4A07-11D1-818E-00A0C95C0756}
\CLSID\{C05C035C-9C26-4F1E-B8BB-13F847313208}
\CLSID\{C0C14422-4924-41B9-971A-030CB1119C3B}
\CLSID\{C859248A-513E-11D1-8194-00A0C95C0756}
\CLSID\{C859248B-513E-11D1-8194-00A0C95C0756}
\CLSID\{C904B403-EA5E-48AB-99B6-F5A6EAD6D908}
\CLSID\{CCD1C6CC-DCA5-448E-8C35-3BA8C6FBF99D}
\CLSID\{CED1DFB3-4A7D-463F-985C-DBF75C52680B}
\CLSID\{D4268CC3-BE07-4B6F-8364-B853D09FF3BD}
\CLSID\{DEB07E48-ABCF-48AA-9B43-97E45D338C50}
\CLSID\{DEDC07E8-EE02-4AB9-8DE3-15808156CB49}
\CLSID\{E17664B2-DFBE-4654-8E40-672EC40C0276}
\CLSID\{E25C22E6-78BD-45F9-88D2-6DF7A580E400}
\CLSID\{E381F1C0-910E-11D1-AB1E-00A0C90F8F6F}
\CLSID\{E59CB7FB-1C4E-4733-BBBD-29F3D366BAFD}
\CLSID\{E7329452-FE39-4129-AB0F-5F8FD0AC628C}
\CLSID\{E99BD5E1-FD77-4142-94DC-2BA6057951B3}
\CLSID\{EE68EAFC-BF28-4017-8A92-D17DACF0B459}
\CLSID\{F20393E2-7481-49A3-8543-0268AA252EA8}
\CLSID\{F32F2026-8607-11D1-8892-0080C75FFCC4}
\CLSID\{F32F2027-8607-11D1-8892-0080C75FFCC4}
\CLSID\{F32F202A-8607-11D1-8892-0080C75FFCC4}
\CLSID\{F32F202B-8607-11D1-8892-0080C75FFCC4}
\CLSID\{F50BD50D-952E-4C4E-BF0E-C435015C6ADD}
\CLSID\{FC894628-B91D-11D1-8254-00A0C95C0756}
\CLSID\{FC894629-B91D-11D1-8254-00A0C95C0756}
\CLSID\{FD49B8C4-41FE-498D-95A0-BD12BADE43A9}
\CLSID\{FF1C1AB8-C27D-11D1-8263-00A0C95C0756}
\CLSID\{FF1C1AB9-C27D-11D1-8263-00A0C95C0756}
\Drive\shellex\ContextMenuHandlers\LDVPMenu
\EXCHNGUI.ExchngUICtrl.1
\Folder\ShellEx\ContextMenuHandlers\LDVPMenu
\FwsCtrl.BrowserProtection
\FwsCtrl.BrowserProtection.1
\FwsCtrl.CAutoprotectFw
\FwsCtrl.CAutoprotectFw.1
\FwsCtrl.CCmcManagement
\FwsCtrl.CCmcManagement.1
\FwsCtrl.CNACProtection
\FwsCtrl.CNACProtection.1
\FwsCtrl.FwsProtectionProvider
\FwsCtrl.FwsProtectionProvider.1
\FwsCtrl.IpsProtection
\FwsCtrl.IpsProtection.1

\FwsCtrl.NACProtectionProvider
\FwsCtrl.NACProtectionProvider.1
\HPPProtectionProviderUI.BASHProtection
\HPPProtectionProviderUI.BASHProtection.1
\HPPProtectionProviderUI.HPPProtectionPr
\HPPProtectionProviderUI.HPPProtectionProvider.1
\INETMAILUI.InetMailUICtrl.1
\Installer\Products\9488817E81CADEA4081E1969AF75C7F9
\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
\Interface\{002E704B-6E16-40EA-AEBA-E858BCA82B89}
\Interface\{0579533D-B27A-4637-87EB-91DC6BA312B4}
\Interface\{11442D72-F6E6-402F-935D-259A138CDE24}
\Interface\{11D8A19E-B7BA-46EE-BCB7-4A8A741CAC2F}
\Interface\{1297D925-FC7C-4201-A721-EE628C757C1A}
\Interface\{26AFF61A-3282-4915-92C6-DCD3DB29BD5C}
\Interface\{2843A4DD-917F-4322-B5AA-5A262CAE143D}
\Interface\{2E9218D3-0CF5-4502-B308-63AC5EE5D137}
\Interface\{3CE447DF-10EC-4852-ACDA-617BFC495716}
\Interface\{3DF841FB-5316-48B4-B78A-AA62200897D3}
\Interface\{45389BB6-6A0A-41AE-8044-6B0FDDEC87CC}
\Interface\{4631BA12-67C1-4A91-9D98-BC74B0E5A716}
\Interface\{4D7099CB-24F4-4502-B317-56E0EDD3D378}
\Interface\{4DD8D82B-432C-40EF-9788-853452C20168}
\Interface\{501F9014-F64A-49AD-A36D-CB8F722D3739}
\Interface\{536604C0-B82E-11D1-8252-00A0C95C0756}
\Interface\{536604C1-B82E-11D1-8252-00A0C95C0756}
\Interface\{587162BB-EB25-423C-BE97-EFE38BB0A2AE}
\Interface\{633A25E8-4FFE-4BD5-BCBF-61B31D7FDDF3}
\Interface\{646C8A12-4A6B-425C-97F4-C22DDA93B744}
\Interface\{667C382E-70C4-45FA-9E01-9EB0B956AB3C}
\Interface\{6DEE0551-3EE6-4F3A-B420-48EBABA110CB}
\Interface\{7006BA9F-5D2C-4344-A3C9-9F82ADDF1A73}
\Interface\{888B91C3-9CC9-42E2-A085-0633B463FC13}
\Interface\{979920CF-81B8-4C1A-988F-15355AE8AD64}
\Interface\{A2B69D18-A0A3-45EC-8517-053075BD4D90}
\Interface\{A9CC9305-0A30-4015-92A0-0711EE24E720}
\Interface\{B473C0DD-AF12-4C13-9036-25D2BDCA2859}
\Interface\{B53FDB2B-BEBC-4502-BED2-26479677146C}
\Interface\{C05C035C-9C26-4F1E-B8BB-13F847313208}
\Interface\{C181575D-C0D6-4E1F-B517-0E2C3C312E4B}
\Interface\{CB4EB90C-FDA1-485A-ACB2-50D4804EA169}
\Interface\{CD653B9D-F5A3-4F91-A3BE-16B209E29339}
\Interface\{D0FE7F2E-0090-4237-9EA9-C432D661FF0A}
\Interface\{D57906B2-AA5D-4CFC-8728-296D0186776E}
\Interface\{D5B84A4F-1EB8-4C86-B6F9-3DA46B59891B}
\Interface\{D76F0CF0-AB6C-4604-8B1B-5CC305D5C289}
\Interface\{D7BD6E18-9468-42F5-9CAE-19B3164F635F}
\Interface\{D8ACF3FA-B1FD-ADB4-8660-6CAEF999B999}
\Interface\{D8FCD44A-B1FD-ABB4-8660-9C0EF889B752}

\Interface\{E4866660-DB82-4233-99A2-03F25C895214}
\Interface\{E7329452-FE39-4129-AB0F-5F8FD0AC628C}
\Interface\{EAA6B14E-CA51-4DAB-8049-96B243BD7F6E}
\Interface\{F0576720-A999-4A71-8ADE-61C621ED8407}
\Interface\{F672352D-267F-4E95-BD6F-9EB0D5791963}
\Interface\{FC2D4656-887F-474B-9A49-4FCEFD470DB4}
\Interface\{FED18B74-E38E-4738-B882-0FF8D74ABEB3}
\LDDATETIME.LDDateCtrl.1
\LDDATETIME.LDStaticDateTimeCtrl.1
\LDDATETIME.LDTimeCtrl.1
\LDVPCTLS.LDVPActionsCtrl.1
\LDVPCTLS.LDVPEditCtrl.1
\LDVPCTLS.LDVPExtensionsCtrl.1
\LDVPCTLS.LDVPResultsCtrl.1
\LDVPCTLS.LDVPVirusDetailsCtrl.1
\LDVPDLGS.LDVPAboutDlgCtrl.1
\LDVPDLGS.LDVPCompressedCtrl.1
\LDVPDLGS.LDVPEmailNotifySettingsCtrl.1
\LDVPDLGS.LDVPMessageConfigCtrl.1
\LDVPDLGS.LDVPSchedule2Ctrl.1
\LDVPDLGS.LDVPSchedule3Ctrl.1
\LDVPDLGS.LDVPScheduleCtrl.1
\LDVPDLGS.LDVPStorageViewCtrl.1
\LDVPDLGS.LDVPThreatExclusionsDlgCtl.1
\LDVPUI.LDVPUICtrl.1
\PatchWrap.PatchWrapper
\PatchWrap.PatchWrapper.1
\ProtectionUtil.ProtectionCollection
\ProtectionUtil.ProtectionCollection.1
\ProtectionUtil.ProtectionProviderColl.1
\ProtectionUtil.ProtectionProviderCollec
\ProtectionUtil.Protection_GUID_Contai.1
\ProtectionUtil.Protection_GUID_Containe
\ProtectionUtil.StatusFinder
\ProtectionUtil.StatusFinder.1
\ProtectionUtil.StatusProblem_Autoprot.1
\ProtectionUtil.StatusProblem_Autoprotec
\ProtectionUtil.StatusProblem_BashError
\ProtectionUtil.StatusProblem_BashError.1
\ProtectionUtil.StatusProblem_Containe.1
\ProtectionUtil.StatusProblem_Container
\ProtectionUtil.StatusProblem_DAError
\ProtectionUtil.StatusProblem_DAError.1
\ProtectionUtil.StatusProblem_DAOff
\ProtectionUtil.StatusProblem_DAOff.1
\ProtectionUtil.StatusProblem_Definiti.1
\ProtectionUtil.StatusProblem_Definition
\ProtectionUtil.StatusProblem_DefsCorr.1
\ProtectionUtil.StatusProblem_DefsCorrup

\ProtectionUtil.StatusProblem_HostInte.1
\ProtectionUtil.StatusProblem_HostIntegr
\ProtectionUtil.StatusProblem_NetworkA.1
\ProtectionUtil.StatusProblem_NetworkAcc
\ProtectionUtil.StatusProblem_NetworkQ.1
\ProtectionUtil.StatusProblem_NetworkQua
\ProtectionUtil.StatusProblem_Provider.1
\ProtectionUtil.StatusProblem_ProviderAu
\ProtectionUtil.StatusProblem_ProviderEr
\ProtectionUtil.StatusProblem_ProviderOf
\ProtectionUtil.StatusProblem_RebootPending
\ProtectionUtil.StatusProblem_RebootPending.1
\ProtectionUtil.StatusProblem_Trialwar.1
\ProtectionUtil.StatusProblem_TrialwareE
\Rtvscan.CSavInfo
\Rtvscan.CSavInfo.1
\Rtvscan.CSavQuarantine
\Rtvscan.CSavQuarantine.1
\Rtvscan.MailScanEngine
\Rtvscan.MailScanEngine.1
\Rtvscan.ResultsViewCOMCallback
\Rtvscan.ResultsViewCOMCallback.1
\Rtvscan.ScanManagerService
\Rtvscan.ScanManagerService.1
\Rtvscan.VirusFoundCOMCallback
\Rtvscan.VirusFoundCOMCallback.1
\SavMainUI.ConfigureableScanCollection
\SavMainUI.ConfigureableScanCollection.1
\SavMainUI.SavAutoprotectExchange
\SavMainUI.SavAutoprotectExchange.1
\SavMainUI.SavAutoprotectFilesystem
\SavMainUI.SavAutoprotectFilesystem.1
\SavMainUI.SavAutoprotectInternetEmail
\SavMainUI.SavAutoprotectInternetEmail.1
\SavMainUI.SavAutoprotectNotes
\SavMainUI.SavAutoprotectNotes.1
\SavMainUI.SavConfigureableScan
\SavMainUI.SavConfigureableScan.1
\SavMainUI.SavProtectionProvider
\SavMainUI.SavProtectionProvider.1
\SavMainUI.SavQuarantineItem
\SavMainUI.SavQuarantineItem.1
\SavMainUI.SavQuarantineItemCollection
\SavMainUI.SavQuarantineItemCollection.1
\SavMainUI.TamperProtectionProvider
\SavMainUI.TamperProtectionProvider.1
\SavMainUI.TamperProtectProcess
\SavMainUI.TamperProtectProcess.1
\SavUI.ActionableAlertCOMAdapter

\SavUI.ActionableAlertCOMAdapter.1
\SavUI.ResultsViewCOMAdapter
\SavUI.ResultsViewCOMAdapter.1
\SavUI.VirusFoundCOMAdapter
\SavUI.VirusFoundCOMAdapter.1
\SEP.AV.ScanDlgs
\SEPOutlookAddin.OutlookAddin
\SEPOutlookAddin.OutlookAddin.1
\Shelsel2.Shelsel2
\Shelsel2.Shelsel2.1
\Symantec.IPS.WebProtection
\Symantec.IPS.WebProtection.1
\SymNAPSHAgent.CSymNAPSHAgentComponentInfo
\TypeLib\{1708F2CA-DCD5-4492-8260-FC9F58358478}
\TypeLib\{1C68BD0A-0264-4D90-904E-69D63F9090FC}
\TypeLib\{2149B26D-55C9-4DC3-BD03-B982AAA1733A}
\TypeLib\{2707AAC2-C268-11D1-8263-00A0C95C0756}
\TypeLib\{2E76B2B4-C603-11D1-826C-00A0C95C0756}
\TypeLib\{536604BF-B82E-11D1-8252-00A0C95C0756}
\TypeLib\{592DC449-4977-11D1-818D-00A0C95C0756}
\TypeLib\{69A9E691-DD09-4DBD-BBE1-BB63B8BE2652}
\TypeLib\{6F952B50-BCEE-11D1-82D6-00A0C9749EEF}
\TypeLib\{7F1806A6-1864-4697-A06B-E36F41D75DEF}
\TypeLib\{9D75182B-19F7-469B-83CB-180FE3338F33}
\TypeLib\{A559E5DA-F585-4590-AAC4-E00737E19425}
\TypeLib\{C0155A1A-11F1-4178-BE82-32FA1BB6AA5D}
\TypeLib\{E8996CAF-8E36-4818-948E-5C627388056F}
\TypeLib\{F32F2023-8607-11D1-8892-0080C75FFCC4}
\TypeLib\{FAD5CC54-0E68-11D1-9D91-00A0C95C1762}
\TypeLib\{FF1C1AB5-C27D-11D1-8263-00A0C95C0756}
\VpshellEx.VpshellEx
\VpshellEx.VpshellEx.1
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes, and delete the keys listed
in step 8.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node, and
delete the keys listed in step 8.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Classes, and
delete the keys listed in step 8.
Go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Un
install, and click the Uninstall registry key to select it.
On the Edit menu, click Find.
Type symantec, and click Find Next.
Look for any values that appear in the right pane that includes the word Symantec,
in a key that is still in
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Un
install.
If the key that is selected is still in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Un
install, delete the key (in the left pane) it will be an 24 letter/number alphanumeric
GUID surrounded by {} brackets. Repeat the search.
If the key that is selected is not in
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Un
install, continue to the next step.
Remove any values with "Symantec" in the path from the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Sh
aredDlls
Use Edit > Find to search for any instances of the following strings, and delete any
registry values that contain them or have the string as the name:
Vpshell2
VpShellEx
VpshellRes

To find and remove the product GUID

In the Windows registry editor, go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ins
taller\UserData\S-1-5-18\Products\
Click Products to highlight it.
On the Edit menu, click Find.
7. Type Symantec Endpoint Protection.
Click Find Next.
A value appears in the right pane that includes the words Symantec Endpoint
Protection, in a key named "InstallProperties". The "InstallProperties" key resides
within another key whose name is a hexadecimal string. This hexadecimal string is
the product GUID.
Use Edit > Find to search for any instances of the product GUID, and delete any
registry values that contain it or have the string as the name.
8. To restore default Windows network settings
Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetworkProvid
er\HwOrder.
Edit the ProviderOrder value to take out SnacNp from the list.
Repeat step 2 for
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetworkProvid
er\Order.
Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\E
AP.
In the 13 key, delete the following values:
ConfigUIPath
IdentityPath
InteractiveUIPath
Path

Rename the ConfigUIPathBackup, IdentityPathBackup, InteractiveUIPathBackup,

and PathBackup values to ConfigUIPath, IdentityPath, InteractiveUIPath, and Path
respectively.
Repeat steps 5 and 6 for the 25, 26, and 4 keys.
Delete the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\E
AP\88.

To remove Symantec Endpoint Protection files and folders

Restart the computer into Safe Mode. To enter Safe Mode on Windows Vista and
Windows 7, read the Microsoft article Start your computer in safe mode.
In Safe Mode, log on as the Administrator account.
Delete the following files and folders. If a file or folder is not present, proceed to the
next one.
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection
If you installed Symantec Endpoint Protection in a different folder, delete that folder
instead.
C:\Users\All Users\Microsoft\Windows\Start Menu\Programs\Symantec Endpoint
Protection
C:\Users\All Users\Symantec
C:\ProgramData\Symantec
C:\Windows\System32\drivers\SEP
Go to %systemdrive%\System Volume Information.
Right-click EfaData, click Properties, and uncheck Read-only.
Delete EfaData.
Delete the following driver files in both C:\Windows\System32\drivers and
9. C:\Windows\SysWOW64\drivers. In all cases delete the files with the extensions
.sys, .cat, and .inf with the following prefixes:
SEP
SYMEVENT
SysPlant
Teefer
WGX
Delete the following driver files in both C:\Windows\System32 and
C:\Windows\SysWOW64:
FwsVpn.dll
SysFer.dll
snacnp.dll
SysFerThunk.dll
SymVPN.dll
Go to C:\Windows\Installer\.
For each file in C:\Windows\Installer, right-click the file and click Properties.
On the Summary tab, check to see whether the file was created by Symantec. If it
was, delete the file.
Repeat steps 10 and 11 for every file in the folder.
10 To remove the Teefer driver
.
Click Start > Search, type cmd, and press Ctrl+Shift+Enter to start a command
prompt with Administrator privileges.
Type pnputil -e to list the Symantec drivers in the driver store.

Type pnputil -f -d oem<n>.inf to remove Symantec drivers from driver store, where
<n> is a number corresponding to one of the Symantec drivers listed in the previous
step.
Type exit to close the command prompt.
In the Windows registry editor, navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E972-E325-11CE-BFC1-08002bE10318}.
Delete any keys that have a value of ComponentId that is set to symc_teefer2.
Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\
{ad498944-762f-11d0-8dcb-00c04fc3358c}.
Delete any keys that have a name containing SYMC_TEEFERMP.
Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\DeviceClasses\
{cac88424-7515-4c03-82e6-71a87abac361}.
Delete any keys that have a name containing SYMC_TEEFERMP.
Close the Windows Registry Editor.
In the Device Manager (devmgmt.msc), go to Network Adapters, and delete all
entries with "teefer" in them.
Delete any network adapters to which teefer was attached.
This causes the adapters to be reinstalled. This step must be done in order for there
to be network connectivity after you restart the computer.
Restart the computer into normal mode.

Restart the computer

11
. You must restart the computer again in order to ensure that all changes have been
made.