Siebel System

Requirements and
Supported Platforms
Version 8.1, Rev. S
July 2012

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Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 3
Contents
Siebel System Requirements and Supported Platforms 1
Chapter 1: Introduction
Whats New in This Revision 7
Other Siebel Documentation 7
Oracle Welcomes Your Comments 8
Chapter 2: Globalization Requirements
Internationalization and Localization 9
Additional Information About Language Support 10
Support of Unicode Standard 11
Chapter 3: Hardware and Network Requirements
Server Environment Hardware Requirements 13
Server Network Requirements 14
IPV6 Support 15
Firewall Proxy and Reverse Proxy Support 15
Siebel File System Requirements 15
Siebel Client Environment Hardware Requirements 15
Siebel Client Network Requirements 15
Chapter 4: Client Environment Requirements
Deployment Modes for Siebel Business Applications 17
Deployment Modes for Employee Applications 17
Deployment Modes for Partner Applications 18
Deployment Modes for Customer Applications 18
Supported Deployment Modes by Application Type 18
Client Types for Siebel CRM 19
Deployment Requirements and Settings 21
Requirements for Web Client-Customer Applications (Standard-Interactivity Mode)
21
Requirements for Employee Applications (High-Interactivity Mode) 22
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Contents
4
Requirements for Siebel Mobile Web Client (High-Interactivity Mode) 22
Requirements for Siebel CRM Desktop 22
Requirements for Siebel Developer Web Client (High-Interactivity Mode) 23
Requirements for Siebel Tools Client 23
Chapter 5: Server Environment Requirements
Homogeneous and Heterogeneous Server Environments 25
Heterogeneous Component Dependencies 25
Supported Siebel Enterprise Server Operating Systems 26
Software Requirements for Siebel Enterprise Server: Binary Compatibility Support 27
Cluster Technology Support 30
Virtual Machine Environments 30
Supported Web Servers 31
Supported Application Servers 33
Chapter 6: Supported Database Server Platforms
Supported Relational Database Management Systems 35
Support for Oracle Real Application Clusters 37
Supported Code Pages for Legacy System Integration 38
Chapter 7: Other Supported Platforms
Siebel Communications Server 41
Siebel Communications Server: Supported Email Servers 42
Siebel Email Manager: Supported Email Servers 43
Siebel Communications Server: Supported Fax Servers 44
Virtual CTI Driver 44
Siebel Chat 44
Hardware Requirements for Siebel Chat 44
Software Requirements for Siebel Chat 45
Virtual Driver for Siebel Chat 46
Siebel Smart Answer 46
Smart Answer Server and Installer 46
Smart Answer Administrative Tool 47
Smart Answer Adapter for Siebel Business Applications 47
Siebel Application Integration for Oracle Fusion Middleware 47
Contents
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 5
Java and J2EE Application Server Support for Nonbrowser Based Products 48
Siebel Reports 50
Siebel Field Service 50
Siebel Field Service Integration to Oracle Real-Time Scheduler 51
Siebel Handheld Applications for Windows-Based Devices 52
Siebel Email Marketing 56
Supported Server Operating Systems for Siebel Email Marketing Server 56
Siebel Marketing Web Survey Daemon 57
Lightweight Directory Access Protocol and Active Directory Services Interfaces 57
Oracle Secure Enterprise Search 58
Spell Checking 62
Siebel Server Sync for Microsoft Exchange Server (SSSE) 63
Siebel Wireless 64
Chapter 8: Supported Software and Ancillary Programs
Supported Software and Standards 67
Ancillary Programs 77
Apache License Agreement, Version 1.1 87
Apache License Agreement, Version 2.0 88
OpenGroup X Window System v.11.6 91
ICU License - ICU 1.8.1 and Later 92
Chapter 9: Supported Upgrade Paths
Upgrade Paths for Siebel Enterprise Server 93
Upgrade Paths for Siebel Enterprise Server for IBM DB2/390 95
Chapter 10: Product and Feature Availability for Siebel CRM
Version 8.1
Product Availability Exceptions for Siebel CRM Version 8.1 97
Feature Availability Exceptions for Siebel CRM Version 8.1 99
Features Not Supported in Siebel CRM Version 8.1 101
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Contents
6
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 7
5
1 Introduction
This chapter includes the following topics:
Whats New in This Revision
Other Siebel Documentation
Other Siebel Documentation
Oracle Welcomes Your Comments
Whats New in This Revision
This guide contains the definitive list of system requirements and supported platforms for Siebel CRM
version 8.1.
Note the following important information:
This document applies to versions of Siebel 8.1.1 applications purchased or deployed after the
publication of this document.
It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack in order to
obtain the latest versions of supported software and the latest fixed bugs.
Table 1 documents important changes made in each revision of the document.
NOTE: This version of the document supports Siebel applications versions up to 8.1.1.8.
Other Siebel Documentation
The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/
indexes/documentation/index.html) and Oracle E-Delivery. It may also be installed locally on your
intranet or on a network location. Siebel Fix Pack documentation is available on My Oracle Support
at https://support.oracle.com.
Oracle reserves the right to modify the documentation for Siebel Business Applications at any time.
Table 1. Whats New in Siebel System Requirements and Supported Platforms, Version 8.1, Rev. S
Topic Description
Software Requirements for Siebel Enterprise
Server: Binary Compatibility Support on
page 27
In Table 6 on page 28, added support for Oracle
Solaris 11.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Introduction Oracle Welcomes Your Comments
8
Oracle Welcomes Your Comments
To help us improve our products, we want to know about any corrections or clarifications to this guide
that you would find useful. Please include in your message:
The title and version of the guide (very important)
The name and version number of the Siebel application you are using
Your name, job title or functional area, company name, phone number, and email address
Contact us through regular mail or email at:
Oracles CRM Technical Publications
500 Oracle Parkway
Redwood Shores, CA 94065
[email protected]
We appreciate your feedback.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 9
2 Globalization Requirements
This chapter describes the globalization requirements for Siebel Business Applications. It includes
the following topics:
Internationalization and Localization
Additional Information About Language Support
Support of Unicode Standard
Internationalization and Localization
Siebel Business Applications support internationalization and localization for specific languages
based on customer demand. Siebel CRM version 8.1 includes localization support for the languages
listed in Table 2, where the word Yes indicates support. To obtain information about updates to the
supported languages, log a service request.
Table 2. Localized Languages for Siebel CRM Version 8.1
Language
Language
Code
Siebel
Business
Applications
Siebel
Handheld
Applications
1
Siebel
Wireless
Applications
Supported
Database Code
Pages
2
Arabic ARA Yes No No Unicode
Chinese
(Simplified)
CHS Yes Yes No Unicode
Chinese
(Traditional)
CHT Yes Yes No Unicode
Czech CSY Yes No No Unicode
Danish DAN Yes Yes Yes CP1252/5248
Unicode
Dutch NLD Yes Yes Yes CP1252/5248
Unicode
English (U.S.) ENU Yes Yes Yes CP1252/5248
Unicode
Finnish FIN Yes No No CP1252/5248
Unicode
French FRA Yes Yes Yes CP1252/5248
Unicode
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Globalization Requirements Additional Information About Language Support
10
1. The term Siebel Handheld applications refers collectively to Siebel Sales Handheld Applications for Siebel Business Applications,
Siebel Service Handheld Applications for Siebel Business Applications, Siebel Sales Handheld Applications for Siebel Industry
Applications, Siebel Service Handheld Applications for Siebel Industry Applications, Siebel Consumer Goods Handheld Applications
for Siebel Business Applications, and Siebel Pharma Handheld Applications for Siebel Business Applications.
2. Table 10 on page 38 lists the Traditional Database Code Pages.
Additional Information About Language
Support
Please note the following additional information about language support:
German DEU Yes Yes Yes CP1252/5248
Unicode
Hebrew HEB Yes No No Unicode
Italian ITA Yes Yes Yes CP1252/5248
Unicode
Japanese JPN Yes Yes Yes CP932/943
Unicode
Korean KOR Yes No Yes Unicode
Polish PLK Yes No No Unicode
Portuguese
(Brazilian)
PTB Yes Yes Yes CP1252/5248
Unicode
Portuguese
(European)
PTG Yes Yes No CP1252/5248
Unicode
Russian RUS Yes No No Unicode
Spanish ESN Yes Yes Yes CP1252/5248
Unicode
Swedish SVE Yes Yes Yes CP1252/5248
Unicode
Thai THA Yes No No Unicode
Turkish TRK Yes No No Unicode
Table 2. Localized Languages for Siebel CRM Version 8.1
Language
Language
Code
Siebel
Business
Applications
Siebel
Handheld
Applications
1
Siebel
Wireless
Applications
Supported
Database Code
Pages
2
Globalization Requirements Support of Unicode Standard
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 11
IBM DB2 for OS/390 and z/OS supports only U.S. English (ENU) for Siebel Business Applications.
For Siebel Industry Applications, IBM DB2 for OS/390 and z/OS is supported for the following
languages: U.S. English (ENU), French (FRA), German (DEU), Spanish (ESN), Italian (ITA),
Japanese (JPN), Dutch (NLD), PTG (Portuguese European), PTB (Portuguese - Brazilian), and
Chinese (Traditional).
Siebel client installers (for Siebel Mobile or Developer Web Client and Siebel Tools client) support
displaying the installer user interface in the following languages: U.S. English (ENU), German
(DEU), Spanish (ESN), French (FRA), Italian (ITA), Portuguese - Brazilian (PTB), Korean (KOR),
Japanese (JPN), and Traditional Chinese (CHT). If the locale defined in a clients regional settings
is not one of these languages, the installer will run in ENU instead. For more information about
installing Siebel applications and Siebel Language Packs, see the Siebel Installation Guide for the
operating system you are using.
Siebel Client environments are supported on Windows with Microsoft's Multilingual User Interface
(MUI) installed.
The Siebel CRM Desktop client can be configured to use any of the Siebel application language
packs. Note that right-to-left langauges, such as Arabic and Hebrew, are supported as of the
Siebel 8.1.1.7 Fix Pack.
Siebel Smart Answer supports the following languages: Dutch, English, French, German, Italian,
and Spanish.
See Siebel Global Deployment Guide for detailed information about common global deployment
terminology, about global deployment scenarios, and about how to plan your global deployment. For
more information about supported sort orders, see Chapter 7, Other Supported Platforms.
Support of Unicode Standard
Siebel servers and applications support version 3.1 of the Unicode standard, with surrogate pass-
through. This means that transaction data can be entered into Siebel applications using characters
in any language, and even mixed in a single record, provided that the underlying database server is
configured with Unicode as the default character set. Characters introduced in later versions of the
Unicode standard will work for data entry, storage, retrieval, and display, but are not guaranteed to
be processed or queried correctly.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Globalization Requirements Support of Unicode Standard
12
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 13
3 Hardware and Network
Requirements
This chapter describes the hardware and network requirements for the server environment and the
Siebel Client environment. It includes the following topics:
Server Environment Hardware Requirements
Server Network Requirements
Siebel Client Environment Hardware Requirements
Siebel Client Network Requirements
NOTE: **Use the requirements described in this chapter only as a guideline. The requirements do
not take into consideration various factors that affect scalability and performance. For help with
capacity planning or sizing assistance, create a service request (SR) on My Oracle Support.
Alternatively, you can contact Oracle Global Customer Support directly to create a service request or
get a status update on your current SR. Support phone numbers are listed on My Oracle Support.
Server Environment Hardware
Requirements
Table 3 lists the minimum hardware requirements for the server environment.
Disk Space Requirements
Siebel Enterprise Server architecture is designed to scale across multiple application servers to meet
the needs of large, complex deployments. For further assistance in capacity planning and sizing
hardware platforms for Siebel Enterprise Server, contact your Oracle sales representative for Oracle
Advanced Customer Services to request assistance from Oracles Application Expert Services.
Table 3. Minimum Server Environment Hardware Requirements
Platform
Siebel Server
Environment Minimum Hardware Required
All supported operating
systems
Siebel Gateway Name
Server
Siebel Server
As recommended by operating system
vendor
Web Server As recommended by operating system and
Web Server vendor
Database Server As recommended by database vendor
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Hardware and Network Requirements Server Network Requirements
14
The number of servers, the CPU resources, and the memory resources required for operating Siebel
Business Applications increases with the number and types of users and Siebel modules deployed.
Up to 1 gigabyte of disk space can be required on each application server to install the Siebel
Enterprise Server software. In addition, servers operating Siebel Remote require 15 MB of usable
disk space for each mobile user. Oracle recommends using high-performance and high-availability
storage solutions as appropriate for use in deployments of Siebel applications. This is especially
important in high- capacity deployments. Oracle recommends using high-performance disks or fault-
tolerant disk arrays for all application servers, file system servers, and database servers.
Hardware or software high-availability disk configurations are critical for Siebel Remote Servers,
Database Servers, and Siebel File System Servers. It is recommended that other Siebel Application
Servers, Siebel Web Servers and other Siebel Server components are configured to use hardware or
software RAID level 1, SAN or comparable configurations.
About Clustering
High-availability solutions, such as clustering, are also recommended on critical components and
may be used in conjunction with the high-availability storage solutions stated in Disk Space
Requirements on page 13. Clustering is critical for high availability of the Gateway Name Server,
Remote Servers and the Database Server. Clustering is also recommended for any application server
that is not load-balanced.
You are responsible for ensuring that clustering is supported on each server component. Oracle users
are responsible for making sure that Siebel Server hardware operates with the supported server
operating systems and clustering solutions. See Table 5 on page 26 for a list of the supported server
operating systems. See Table 7 on page 31 for a list of the supported Web servers. For more
information about clustering, see Cluster Technology Support on page 30.
Server Network Requirements
Siebel Enterprise Server computers require:
A TCP/IP LAN with a minimum 100 MB per second connection between the database that hosts
the Siebel data and the Siebel Servers (this includes all the associated Siebel Server
components).
A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Siebel Servers
and the Web Servers hosting the Siebel application.
A TCP/IP LAN or WAN with a minimum 100 MB per second connection between the Web Servers
hosting the Siebel application and the Web browsers.
For customer applications, such as Siebel eSales, Siebel eService, and so forth, a modem with a
bandwidth of 56 kilobits per second or faster is advised. If lower-bandwidth modems are used,
the Siebel application will be functional, but performance degradation can be expected.
Hardware and Network Requirements Siebel Client Environment Hardware
Requirements
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 15
IPV6 Support
Siebel Business Applications interoperate with IPV6 for use with Siebel Server infrastructure. Siebel
Server implementations may be in an IPv6-compliant network environment if the network stack also
supports an IPv4 stack. IPv6 is transparent to Siebel applications if it is installed on the web server,
and is only supported for web server and operating system combinations that Siebel applications
support and that offer dual-stack IPv6 support. This support provides IPv6 connectivity for customer-
facing web sites while also using IPv4 for communication across the DMZ to the intranet. It is
recommended that you use the host name instead of the IP when configuring Siebel applications in
environments that use IPV6 and IPv4 in a dual-IP-stack configuration. For more information about
options for your environment for IPv6 support in the DMZ, see Table 7 on page 31.
Firewall Proxy and Reverse Proxy Support
Firewall proxies and reverse proxies implemented in conjunction with Siebel applications are
supported with HTTP 1.0 or 1.1 protocol. Special deployment considerations should be made when
using proxies that support HTTP 1.0. Oracle strongly recommends using HTTP 1.1 to avoid known
errors in HTTP 1.0. For more information, see the topic about installing the Siebel Web Server
Extension in the Siebel Installation Guide for the operating system you are using.
Siebel File System Requirements
The Siebel File System is a network-shared directory structure, or set of directories, used for storing
the file attachments and literature within Siebel Business Applications. It can be deployed on any
Siebel-supported operating system that supports long filenames. It must be accessible by Siebel
Enterprise Server within the network, either as a network share, or as a locally mounted drive. For
more information about the Siebel File System, see the Siebel Installation Guide for the operating
system you are using.
Siebel Client Environment Hardware
Requirements
Siebel client minimum memory requirements for each client are bounded by minimum requirements
of the operating system on which they run. Increasing the number of views to be cached may
increase memory requirements. Meeting the minimum requirements by the vendor of those
components will not necessarily provide reasonable performance. Use of third-party software
required for some features is not factored in, nor are requirements such as virus protection, local
firewalls, and so on. It is recommended that you test Siebel application configurations to make sure
that performance is adequate.
Siebel Client Network Requirements
The following are the requirements for client networks:
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Hardware and Network Requirements Siebel Client Network Requirements
16
Siebel Web Client-Customer Applications. For applications such as Siebel eSales, Siebel
eService, and so on, use a modem with a bandwidth of 56 kilobits per second or better to the
Web servers hosting the Siebel applications. If lower bandwidth modems are used, the
application will be functional, but performance degradation can be expected. This lower
performance will be the case with any Web site that you access.
Siebel Web Client-Employee Applications. Use a LAN or WAN connection to the Web servers
hosting the Siebel applications. The connection needs to support the HTTP protocol.
Siebel Mobile Web Client-Employee Applications. Use a TCP/IP connection to the Siebel
Server it synchronizes with. The Siebel Server is specified in the configuration (CFG) file local to
the Siebel Mobile Web Client.
Siebel Tools Client. Use either a TCP/IP LAN or WAN for the connections to the database
management system (DBMS) hosting the Siebel data and repository. The connection must also
have access to the Web servers hosting the Siebel test environment.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 17
**MT
4 Client Environment
Requirements
This chapter describes the software platform requirements for the Siebel Business Applications
clients. The required software includes those products that must be installed separately by the user
on the client computer. Siebel Business Applications can be deployed in two modes: in standard-
interactivity mode or in high-interactivity mode.
This chapter includes the following topics:
Deployment Modes for Siebel Business Applications
Supported Deployment Modes by Application Type
Client Types for Siebel CRM
Requirements for Web Client-Customer Applications (Standard-Interactivity Mode)
Requirements for Employee Applications (High-Interactivity Mode)
Requirements for Siebel Mobile Web Client (High-Interactivity Mode)
Requirements for Siebel Mobile Web Client (High-Interactivity Mode)
Requirements for Siebel Tools Client
Requirements for Siebel CRM Desktop
Deployment Modes for Siebel Business
Applications
The two major groups of Siebel Business Applications are:
Applications usually used by internal employees of an enterprise.
These are called employee applications and generally run in high-interactivity mode. Examples
are Siebel Call Center and Siebel Partner Relationship Manager.
Applications usually used by customers or partners of an enterprise.
These are called customer and partner applications and typically run in standard-interactivity
mode. Examples are Siebel eSales (a customer application) and Siebel PRM and Siebel Partner
Portal (a partner application).
Deployment Modes for Employee Applications
Siebel employee applications run only in high-interactivity mode, with the exception of Microsite
Management and Group News (formerly known as ERM). See Deployment Modes for Siebel Business
Applications on page 17 and Requirements for Employee Applications (High-Interactivity Mode) on
page 22 for more information about high-interactivity mode and its client requirements.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Client Environment Requirements Supported Deployment Modes by Application Type
18
Deployment Modes for Partner Applications
There are two relevant Siebel partner applications:
Siebel Partner Manager. An employee application that is used by channel and alliance
professionals to administer and manage their partner base. Because Siebel Partner Manager is
meant only for employees, it supports only high-interactivity mode.
Siebel Partner Portal. An application for partner users. It supports both standard-interactivity
mode and high-interactivity mode. Oracle strongly recommends that Siebel Partner Portal be run
in standard-interactivity mode, because it supports the broadest set of browsers and client
operating systems, thereby allowing your entire partner base to access the portal.
However, if a customer has a dedicated (exclusive) partner network, and if a customer can require
that their partners use more stringent high-interactivity mode requirements (specific browsers,
operating systems, and Java runtime environment), then deploying Siebel Partner Portal in high-
interactivity mode may be a viable option. There are exceptions to Siebel Partner Portal's support of
both standard-interactivity mode and high-interactivity mode for some Siebel Business Applications,
as shown in Table 4 on page 19.
Deployment Modes for Customer Applications
Siebel customer applications run only in standard-interactivity mode. See Requirements for Web
Client-Customer Applications (Standard-Interactivity Mode) on page 21 for more information about
standard-interactivity mode and its client requirements.
Supported Deployment Modes by
Application Type
Table 4 lists the supported deployment modes for different applications or groups of applications. The
word Yes indicates support.
Client Environment Requirements Client Types for Siebel CRM
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 19
Employee applications (high interactivity) are optimized for a screen resolution of 1024 by 768.
Customer and partner applications (standard interactivity) are optimized for a screen resolution of
800 by 600, unless otherwise stated.
NOTE: Siebel Microsite Management and Group News are employee applications, but they run in
standard-interactivity mode by default. They are optimized for a screen resolution of 1024 by 768.
Users who are deploying these applications in standard-interactivity mode must follow the
requirements in Requirements for Web Client-Customer Applications (Standard-Interactivity Mode) on
page 21.
Client Types for Siebel CRM
You can access Siebel Business Applications through several different client types (deployment
options). Client deployment options differ by the amount and type of software installed on the client
computer, the application functionality available to the user, and the network requirements.
Table 4. Supported Deployment Modes by Application
Group of Applications
Standard-
Interactivity Mode
High-
Interactivity
Mode
Employee Applications (CRM) No Yes
Customer Applications Yes No
Partner Applications (Partner Manager) No Yes
Partner Applications (Partner Portal)*
Siebel Partner Portal Yes Yes
Siebel Apparel and Footwear Partner Portal Yes No
Siebel Consumer Goods Partner Portal No Yes
Siebel Dealer No Yes
Siebel Healthcare Provider Portal Yes No
Siebel Service Provider Portal Yes No
Siebel Finance Partner Portal Yes Yes
Siebel Agent Portal Yes No
Siebel Clinical Partner Portal Yes No
Siebel Partner Portal for Comm, Media and Energy** Yes Yes
* High Interactivity deployment requires the configuration of browser related settings and software. See Siebel Deployment
Planning Guide and Siebel System Administration Guide on the Siebel Bookshelf for the latest requirements.
** High Interactivity requires that users apply the documented configurations for Shopping Cart Transfer, Partner Satisfaction, and
Partner Commerce. User Registration is not supported in High Interactivity. This limitation applies to all Siebel Industry
Applications.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Client Environment Requirements Client Types for Siebel CRM
20
The following client deployment options are supported in this release of Siebel Business Applications:
Siebel Web Client-Customer Applications. (Standard-Interactivity Mode) Siebel Web Client
runs in a standard browser from the client personal computer. The browser connects through a
Web server to the Siebel Server, which executes business logic and accesses data from the Siebel
Database.
Browsers include a common set of standards and capabilities that translate into a base set of
supported Siebel application features (such as frames, menus, and multi-select). A Siebel
application running in standard-interactivity mode assumes the availability of and utilizes these
standards based capabilities only. These capabilities provide the interaction required by Siebel
customer applications. For more information about standard-interactivity mode and browser
support for it, see Requirements for Web Client-Customer Applications (Standard-Interactivity
Mode) on page 21.
Siebel Web Client-Employee Applications. (High-Interactivity Mode) Siebel Web Client runs
in Microsoft Internet Explorer from the client personal computer. The browser connects through
a Web server to the Siebel Server, which executes business logic and accesses data from the
Siebel Database.
The Siebel high-interactivity client takes advantage of the capabilities of the Microsoft Internet
Explorer browser. The high-interactivity mode extends the base functionality described in
Standard-Interactivity Mode and offers support for additional usability features, such as drag and
drop for setting column widths and positions, the ability to select rows and fields by clicking
anywhere within the element, and selectively updating portions of the page, based on data that
changes. A Siebel application running in high-interactivity mode requires the Microsoft Internet
Explorer's advanced capabilities in addition to the base capabilities. For more information about
high- interactivity mode, see Requirements for Employee Applications (High-Interactivity Mode)
on page 22.
Siebel Mobile Web Client. (High-Interactivity Mode) Siebel Mobile Web Client is a portable
Microsoft Windows client delivered through a Web browser that is designed for local data access
and does not have to be connected to a server. Siebel Mobile Web Client meets the needs of field
professionals who do not have continuous access to a network. Siebel Mobile Web Client uses a
local database on each mobile device. Periodically, the client must access the Siebel Remote
Server through a dial-up wide area network (WAN), or local area network (LAN) connection to
synchronize data changes with the Siebel Database on the database server and Siebel File
System. This client requires the installation of Siebel software on the user's personal computer.
Siebel Developer Web Client. (High Interactivity-Mode) Siebel Developer Web connects
directly to a database server. It is intended for limited and restricted use by Siebel developers
and Siebel administrators, and it requires an installation on the client computer. Developers can
use it as a testing platform to validate design and configuration changes, while administrators
can perform administrative tasks directly with the database server when the Web server and
Siebel Server are not available. Siebel Dedicated Client is supported for use in development and
test environments only.
Siebel Tools Client. Siebel Tools Client is a Microsoft-Windows-based application for users of
Siebel Tools.
Siebel Handheld Client. Siebel Handheld Client is a mobile client for users of Siebel Handheld
products. For more information about requirements for Siebel Handheld applications, see Siebel
Handheld Applications for Windows-Based Devices on page 52.
Client Environment Requirements Deployment Requirements and Settings
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 21
Siebel Wireless Client. Siebel Wireless Client runs in a variety of WML and HTML browsers
available for mobile devices, such as personal digital assistants (PDAs), cell phones, and pagers,
and does not require any Siebel software to be installed on the client. The browser connects
through a wireless gateway, if required, and then through a Web server to the Siebel Server,
which executes business logic and accesses data from the Siebel database.
Deployment Requirements and Settings
There are specific application and browser settings and patches required to support the Siebel
application. These requirements might change over time, based on the security and other settings
that are implemented in third-party products. These settings and application patches are
documented in Siebel Business Applications documentation and some are automatically validated.
Changes in third-party products that affect the Siebel application setting requirements after product
release are documented on OTN (http://www.oracle.com/technetwork/indexes/documentation).
NOTE: The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/
technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be
installed locally on your intranet or on a network location.
Requirements for Web Client-Customer
Applications (Standard-Interactivity
Mode)
This topic lists the requirements for supporting customer and partner applications. For a definition
of customer and partner applications, see Deployment Modes for Siebel Business Applications on
page 17.
Siebel applications support standards-based browser support. Browsers meeting the standard below
are supported:
Browsers must support HTML 4.01 standard
Browsers must support CSS level 2.1 (CSS level 3.0 support is recommended and provides
enhanced features)
Browsers must support JavaScript version 1.5
Oracle recommends use of browsers that rank highly on the Acid3 series of standards compliance.
For more information about browser compliance with Internet standards, see http://
acid3.acidtests.org. In rare instances, browsers may not adequately meet the standards defined
above. In that case, it is recommended to use a browser that better complies with Internet
standards/Acid3. For more information about enabling the full set of modern browsers, see Article
ID 1159335.1 on My Oracle Support (https://support.oracle.com).
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Client Environment Requirements Requirements for Employee Applications (High-
Interactivity Mode)
22
Requirements for Employee Applications
(High-Interactivity Mode)
This topic lists the requirements for employee applications. For an explanation of employee
applications, see Deployment Modes for Siebel Business Applications on page 17.
Note the following information about browser support:
32-bit versions of Internet Explorer 6.0, Internet Explorer 7.0, and Internet Explorer 8.0 are
supported for employee applications.
64-bit versions of Microsoft Internet Explorer 6.0, Internet Explorer 7.0, and Internet Explorer
8.0 are not supported for use with the ActiveX client.
For information about the recommended settings for the web client, see Siebel System
Administration Guide on the Siebel Bookshelf.
Each supported browser requires installation of the Oracle Java Runtime Environment (JRE) version
1.4.2 or above. For more information about the high-interactivity client, see Siebel Deployment
Planning Guide on the Siebel Bookshelf.
NOTE: Tabbed browsing is supported with Siebel applications for one active session. Multiple Web
pages may be opened using tabbed browsing, but only one tab can have a live connection to a Siebel
application at a given time.
Requirements for Siebel Mobile Web
Client (High-Interactivity Mode)
The Siebel Mobile Web Client requires installation of the Siebel product components within the Siebel
Mobile Web Client with appropriate configuration choices. In addition, the client environment must
support the high-interactivity client requirements detailed in Requirements for Employee Applications
(High-Interactivity Mode) on page 22.
Requirements for Siebel CRM Desktop
The following topic contains information about supported operating systems, Microsoft Office
versions, and Outlook profiles for Siebel CRM Desktop.
Supported Operating Systems for Siebel CRM Desktop
Siebel CRM Desktop supports the following operating systems:
Microsoft Windows XP SP3 and higher (32-bit)
Microsoft Windows Vista SP1 and higher (32-bit and 64-bit)
Microsoft Windows 7 (32-bit and 64-bit)
Client Environment Requirements Requirements for Siebel Developer Web Client (High-
Interactivity Mode)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 23
Supported Microsoft Office Versions for Siebel CRM Desktop
Siebel CRM Desktop supports the following Microsoft Office versions:
Microsoft Office 2003 SP3 and higher
Microsoft Office 2007 SP2 and higher
Microsoft Office 2010 (32-bit) and higher
Supported Outlook Profiles for Siebel CRM Desktop
Siebel CRM Desktop supports the following Outlook Profiles:
A profile with a single Microsoft Exchange Server email account configured in cached mode or a
profile with a single POP3/SMTP Internet email account.
A default mail delivery location is required for the platform for Outlook activity processing. The
location can be either a Microsoft Exchange mailbox or a POP mail account using a .pst file. Note
that the location cannot be changed at a later time.
CRM Desktop can only be installed into one Outlook Profile per Windows user.
Depending on what data file is set as the default mail delivery location in the Outlook profile
selected for Siebel CRM Desktop installation, it can be either an .ost file or a .pst file.
Language Support for Siebel CRM Desktop
For information about language support for Siebel CRM Desktop, see Chapter 2, Globalization
Requirements.
Requirements for Siebel Developer Web
Client (High-Interactivity Mode)
The Siebel Developer Web Client requires installation of the Siebel product components within the
Siebel Mobile Web Client with appropriate configuration choices in the installer. In addition, the
environment must support the high-interactivity client requirements detailed in Requirements for
Employee Applications (High-Interactivity Mode) on page 22.
The relational database management systems listed in Table 8 on page 35 show the third-party
software products that may require installation on the Siebel client computers on which you run
Siebel Developer Web Clients. These products are not provided by Oracle; you must obtain them
based on your database-connection requirements.
Requirements for Siebel Tools Client
The Siebel Tools Client requires installation of the product components within the Siebel Tools Client.
In addition, it is recommended that you install a Developer Web Client with Siebel Tools.
The following operating systems are supported for Siebel Tools:
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Client Environment Requirements Requirements for Siebel Tools Client
24
Microsoft Windows XP
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 25
5 Server Environment
Requirements
This chapter describes the software platform requirements for Siebel Enterprise Server and for the
Web server. It includes the following topics:
Homogeneous and Heterogeneous Server Environments
Heterogeneous Component Dependencies
Supported Siebel Enterprise Server Operating Systems
Cluster Technology Support
Virtual Machine Environments
Supported Web Servers
Supported Application Servers
Homogeneous and Heterogeneous
Server Environments
In homogeneous server environments, Siebel Gateway Name Server, Siebel Servers, and Web
servers are all deployed on computers that are running the same operating system. In
heterogeneous server environments, Siebel Gateway Name Server, Siebel Servers, and Web servers
can be deployed on different supported platforms. Chapter 3, Hardware and Network Requirements,
Chapter 5, Server Environment Requirements (this chapter), and Chapter 6, Supported Database
Server Platforms detail the combinations of database servers, application servers, Web servers, and
the Siebel Gateway Name Server that can be deployed. If specific Siebel Server components require
a specific operating system, these components are listed in Heterogeneous Component
Dependencies on page 25.
Heterogeneous Component
Dependencies
The following components have specific operating-system dependencies at the application-server
level. Testing heterogeneous environments must include testing these components in heterogeneous
environments:
Siebel Smart Answer
eDocuments Server
Communications Server
Gateway Name Server to all the other servers (installation and startup)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Server Environment Requirements Supported Siebel Enterprise Server Operating
Systems
26
Replication
Regional nodes on Microsoft Windows
Authentication
MQ Adapter
Marketing Server
Wireless and Wireless Messaging
Integration to Microsoft Exchange Server
Siebel Server Sync for Exchange Server (SSSE)
Supported Siebel Enterprise Server
Operating Systems
Table 5 lists the 32-bit operating systems and third-party software products that must be installed
on the Siebel Servers. These products are not provided by Oracle; you must obtain them directly
from the vendor.
NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available
in order to be able to use the most recent operating system versions.
Table 5. Software Requirements for Siebel Enterprise Server
Operating System and
Product Patch Level
IBM AIX 5L version 5.3 Maintenance Level 5 with SP3 or above.
IBM makes this maintenance level available at:
http://www.ibm.com/eserver/support/fixes
C++ Runtime version 7.0.0.1 or above is required
Microsoft Windows Server
2003 (32-bit)
Service Pack SP2 or above, including R2.
Microsoft makes Service Packs available at:
http://www.microsoft.com
Additional information regarding fixes in this Service Pack can be
found at:
http://support.microsoft.com
Oracle Solaris 10
(SPARC Compatible)
Solaris 10 GA Release or above running on UltraSPARC processors or
SPARC64 processors compatible with the V9 plus instruction set. For
Solaris patch downloads, see http://www.oracle.com/us/sun.
Server Environment Requirements Supported Siebel Enterprise Server Operating
Systems
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 27
Software Requirements for Siebel Enterprise Server:
Binary Compatibility Support
Oracles support obligations for these platforms are subject to such operating system platforms being
binary compatible. In addition, Oracle does not warrant the operation of the Ancillary Programs on
these platforms. The vendors of these Ancillary Programs may choose not to provide support on
these platforms. To mitigate concerns regarding these Ancillary Programs, Oracle has undertaken
appropriate levels of testing of certain features provided by these programs to identify that such
features are available.
HP-UX 11i v2 for Itanium Gold Applications Patches for HP-UX 11i v2, B.11.23 December 2007
patch bundle or above.
HP makes patches available at: http://itrc.hp.com.
Red Hat Enterprise Linux
4 (32-bit)
Update 2 or above.
Minimum RPM is required. The following RPMs are required:
libstdc++-3.4.6-3.1
compat-libstdc++-33-3.2.3-47.3
libgcc-3.4.6-3.1
Patches are available at http://www.redhat.com
Novell SUSE Linux
Enterprise Server 9 (32-
bit)
SP2 or above.
Minimum RPM is required.
Oracle Enterprise Linux 4
Kernel level
2.6.9-42.0.0.0.1 (32-bit)
Update 2 or above.
Minimum RPM is required.
The following RPMs are required:
libstdc++-3.4.6-3.1
compat-libstdc++-33-3.2.3-47.3
libgcc-3.4.6-3.1
Table 5. Software Requirements for Siebel Enterprise Server
Operating System and
Product Patch Level
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Server Environment Requirements Supported Siebel Enterprise Server Operating
Systems
28
Table 6 lists the software requirements for Binary Compatibility support for Siebel Enterprise Servers.
NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available
in order to be able to use the most recent operating system versions.
Table 6. Software Requirements for Siebel Enterprise Server Binary Compatibility Support
Operating System Patch Level
Siebel CRM
Version
Oracle Enterprise Linux 5
kernel level 2.6.18-53el5
(32-bit)
Update 4 or above.
The following RPMs are required
1
:
libstdc++-4.1.2-50
compat-libstdc++-33-3.2.3-61
libgcc-34.1.2-50
8.1.1 or above
Oracle Enterprise Linux
5.4 kernel level 2.6.18-
164.0.0.0.1.el5 (64-bit)
Update 4 or above.
The following RPMs are required
1
:
libstdc++-4.1.2-50
compat-libstdc++-33-3.2.3-61
libgcc-34.1.2-50
8.1.1.4 or
above
Oracle Enterprise Linux
6.1 kernel -uek-2.6.32-
100.28.5.el (64-bit)
Update 1 or above 8.1.1.7 or
above
Oracle Solaris 11 Solaris 11 GA Release or above running on SPARC T-
Series and SPARC Enterprise M-Series processors
compatible with the V9 plus instructions set. For
Oracle Solaris patch downloads, see oracle.com/
support.
8.1.1.8
HP-UX 11i v3 HPUX11i-BOE B.11.31.0903 HP-UX Base Operating
Environment Apache 3.0.3
8.1.1 or above
Microsoft Windows 2008
(32-bit)
SP 1 or above. Microsoft makes Service Packs
available at http://technet.microsoft.com/en-us/
windowsserver/2008/default.aspx.
8.1.1 or above
Microsoft Windows 2008
R2 (64-bit)
Base level or above. Microsoft makes Service Packs
available at http://technet.microsoft.com/en-us/
windowsserver/2008/default.aspx.
8.1.1.5 or
above
Server Environment Requirements Supported Siebel Enterprise Server Operating
Systems
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 29
Red Hat Enterprise Linux
5 kernel level 2.6.18-
53el5 (32-bit)
Update 4 or above.
The following RPMs are required
1
:
libstdc++-4.1.2-50
compat-libstdc++-33-3.2.3-61
libgcc-34.1.2-50
8.1.1 or above
Red Hat Enterprise Linux
5.4 kernel level 2.6.18-
164.0.0.0.1.el5 (64-bit)
Update 4 or above.
The following RPMs are required
1
:
libstdc++-4.1.2-50
compat-libstdc++-33-3.2.3-61
libgcc-34.1.2-50
8.1.1.4 or
above
Red Hat Enterpise Linux
6.1 kernel -uek-2.6.32-
100.28.5.el (64-bit)
Update 1 or above
Patches are available at http://www.redhat.com
8.1.1.8 or
above
Novell SUSE Enterprise
Server 10 2.6.16.60-0.21
or later (32-bit)
Update 1 or above.
The following RPMs are required:
libstdc++-3.4.6-3.1
compat-libstdc++-33-3.2.3-47.3
libgcc-3.4.6-3.1
8.1.1 or above
IBM AIX 6L version 6.1 TL level 6 with SP2 or above.
IBM makes this maintenance level available at:
http://www.ibm.com/eserver/support/fixes
C++ Runtime version 7.0.0.1 or above is required
8.1.1.3 or
above
IBM AIX 7L version 7.1 TL level 1 or above.
IBM makes this maintenance level available at:
http://www.ibm.com/
eserver/support/fixes
C++ Runtime version 7.0.0.1 or above is required
8.1.1.8 or
above
1. The library versions libgcc and libstdc should be a minimum of 4.1.x.
Table 6. Software Requirements for Siebel Enterprise Server Binary Compatibility Support
Operating System Patch Level
Siebel CRM
Version
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Server Environment Requirements Cluster Technology Support
30
Cluster Technology Support
High-availability solutions, such as clustering, are recommended on critical components. Oracle
Global Customer Support will accept service requests from supported customers on clustered
environments under the following support program:
You must make sure that clustering is supported on each Siebel Server component. See Siebel
Deployment Planning Guide for more information.
You must also make sure that the server hardware operates with the supported server operating
systems and clustering solutions.
Cluster vendors are responsible for ensuring that the clustering solution is transparent to the
Siebel application. Raise any cluster-specific issues with the cluster vendor.
Oracle Global Customer Support will not duplicate a your environment by using a specific
clustering product, but will investigate the reported behavior on a platform specified in this
guide. Oracle Global Customer Support reserves the right to ask you for a reproduction on a
system without clustering if it has reason to believe the reported behavior is caused by the
clustering itself. In this case, you work with the cluster provider.
Oracle is not under any obligation to make changes to Siebel products in order to accommodate
specific clustering platforms. Under this program, clustering products are expected to be
transparent to the application.
Should you decide to use clustering technology with Siebel products, Oracle strongly recommends
that you conduct thorough preproduction tests.
Clustering is critical for the high availability of the Siebel Gateway Name Server, Siebel Remote
Servers and the Siebel Database Server, Siebel File System, and certain other Siebel components.
Clustering is also recommended for any application server that is not load balanced. For more
detailed information about clustering with Siebel products, see Siebel Deployment Planning Guide.
Virtual Machine Environments
Virtual Machine (VM) vendors may offer compatibility warranties to their customers. Oracle offers
the following support program for customers selecting a Virtual Machine implementation
environment:
Oracle Global Customer Support will accept service requests from customers running Siebel CRM
on VM environments as long as the operating system running on the virtual machine meets the
requirements specified in this guide. Products other than Siebel CRM, such as Oracle Business
Intelligence (Analytics), do not support VM environments.
Oracle Global Customer Support will not duplicate your environment by using a VM product, but
will investigate the reported behavior on a platform specified in this guide. Oracle Global
Customer Support reserves the right to ask you for a reproduction on a system without virtual
machines if it has reason to believe the reported behavior is caused by the virtual machine itself.
In this case, it is recommended that you work with the Virtual Machine provider.
Oracle is not under any obligation to make changes to Siebel CRM products in order to
accommodate the Virtual Machine technology. Under this program, Virtual Machine products are
expected to be transparent to the Siebel application.
Server Environment Requirements Supported Web Servers
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 31
Oracle does not warrant the operation of the Ancillary Programs on these platforms. The vendors
of these Ancillary Programs may not provide support on these platforms.
Should you decide to use VM technologies with Siebel products, Oracle strongly recommends that
you conduct thorough preproduction tests.
Supported Web Servers
The supported Web servers are specified in Table 7.
NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available
in order to be able to use the most recent web server versions.
CAUTION: Web servers must be run in 32-bit mode.
Table 7. Supported Web Servers
Web Server and Product Operating System and Patch Level
Microsoft IIS 6.0 or above Microsoft Windows Server 2003 with SP2 or above (32-bit).
Microsoft IIS 7.0 Microsoft Windows Server 2008 with SP1 or above (32-bit).
Microsoft IIS 7.5 (32-bit
compatibility) using IIS 6.0
compatibility mode
NOTE: This product is
supported as of 8.1.1.5 or
above.
Microsoft Windows Server 2008 R2 with SP1 or above (64-bit)
Oracle iPlanet Web Server 6.1
(SPARC-based), SP4 or above
(32-bit)
NOTE: This product was
formerly known as Sun Java
System Web Server.
Oracle Solaris 10 GA release with SP6 or above running on
UltraSPARC processors or SPARC64 processors compatible with
the V9 plus instruction set. Only 32-bit is supported.
Oracle iPlanet Web Server 7.0
(SPARC-based), SP4 or above
(32-bit)
NOTE: This product was
formerly known as Sun Java
System Web Server.
NOTE: This product is
supported as of 8.1.1.5 or
above.
Oracle Solaris 10 GA release with SP6 or above running on
UltraSPARC processors or SPARC64 processors compatible with
the V9 plus instruction set. Only 32-bit is supported.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Server Environment Requirements Supported Web Servers
32
IBM HTTP Server v2.0.47.1 or
above
IBM AIX 5L v5.3 and C++ Runtime version 7.0.0.1 or above
IBM AIX 6L v6.1 and C++ Runtime version 7.0.0.1 or above
IBM HTTP Server 7.0 or above
NOTE: This is supported for
Siebel 8.1.1.5 or above.
IBM AIX 5L version 5.3
IBM AIX 6L version 6.1
IBM AIX 7L version 7.1
HP Web Server v2.16 32-bit
NOTE: This is supported for
Siebel 8.1.1.1 through Siebel
8.1.1.5.
HP-UX 11i v2 for Itanium
HP Web Server 3.0.3 32-bit HP-UX 11i v3 for Itanium
NOTE: This is supported for version 8.1.1.6 and above.
Oracle HTTP Server 10.1.3.3
(based on Apache Web Server
v2.2 or above)
NOTE: This is supported for
Siebel 8.1.1 through Siebel
8.1.1.5.
To download Oracle HTTP
Server 10.1.3.3, see http://
www.oracle.com/technetwork/
middleware/ias/downloads/
index.html
Red Hat Enterprise Server 4 Update 2 (32-bit)
Red Hat Enterprise Server 5 (32-bit)
Red Hat Enterprise Server 5.4 (64-bit)
Oracle Enterprise Linux 5.1 (32-bit)
Oracle Enterprise Linux 5.4 (64-bit)
Novell SUSE Linux Enterprise Server 9 (32-bit)
Novell SUSE Linux Enterprise Server 10 (32-bit)
Oracle HTTP Server 11g
NOTE: This is supported for
Siebel 8.1.1.6 and above.
Oracle Enterprise Linux 5.5 (64-bit)
Oracle Enterprise Linux 6.1 (64-bit)
Red Hat Enterprise Server 5.5 (64-bit)
Red Hat Enterprise Server 6.1 (64-bit)
Table 7. Supported Web Servers
Web Server and Product Operating System and Patch Level
Server Environment Requirements Supported Application Servers
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 33
Supported Application Servers
Oracle supports integration using the Siebel EAI JMS Transport with any JMS provider that conforms
to the JMS 1.02b or 1.1 standards. The Siebel JMS Transport provides support for basic integration
with both Queues and Topics with message types that are specified in Transports and Interfaces:
Siebel Enterprise Application Integration on the Siebel Bookshelf. Oracle does not support any
vendor extensions to the JMS standard except where specified enhanced functionality is released and
documented as part of a Siebel Fix Pack. The Siebel JMS Transport provides basic JMS 1.02b
functionality as described in Transports and Interfaces: Siebel Enterprise Application Integration, but
the Siebel JMS Transport does not provide access to more advanced capabilities detailed in the JMS
1.1 standard or for any functionality that is not described in Siebel Bookshelf.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Server Environment Requirements Supported Application Servers
34
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 35
6 Supported Database Server
Platforms
This chapter describes the software platform requirements for the Siebel Database, as well as the
database connectivity and management software that must be installed on each application server
within Siebel Enterprise Server. It includes the following topics:
Supported Relational Database Management Systems
Support for Oracle Real Application Clusters
Supported Code Pages for Legacy System Integration
Supported Relational Database
Management Systems
The Siebel Database Server supports the relational database management systems listed in Table 8.
NOTE: It is strongly recommended that you upgrade to the latest Siebel 8.1.1.x Fix Pack available
in order to be able to use the most recent database versions.
Table 8. Supported Relational Database Management Systems
Vendor and
Product Version Code Page
1
Sort Order
Supported
Operating System
Connectivity
Software
Microsoft
SQL Server
2005,
compatibility
level setting
of 90
2005 with
SP2 or
above
UCS-2
1252
Binary or
Dictionary with
Case Insensitive
and Accent or
Dictionary with
Case Sensitive
Available on all
Microsoft Windows
Server 2003
supported
platforms.
Microsoft SQL
Native
Connectivity
(SNAC)
Microsoft
SQL Server
2005,
Enterprise
Edition
2005 with
SP2 or
above
UCS-2
1252
Binary or
Dictionary with
Case Insensitive
and Accent or
Dictionary with
Case Sensitive
Available on all
Microsoft Windows
Server 2003
supported
platforms.
Microsoft SQL
Native
Connectivity
(SNAC)
Microsoft
SQL Server
2008 RTM or
above
2008 (32-
bit and 64-
bit) RTM or
above
Service
Pack
UCS-2
1252
Binary or
Dictionary with
Case Insensitive
and Accent or
Dictionary with
Case Sensitive
Available on all
Microsoft Windows
Server 2003 or
Microsoft Windows
Server 2008
supported
platforms. Microsoft
SNAC (SQL Native
Connectivity)
Microsoft SQL
Native
Connectivity
(SNAC)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Database Server Platforms Supported Relational Database Management
Systems
36
Microsoft
SQL Server
2008
Enterprise
Edition
2008 (32-
bit and 64-
bit) RTM or
above
Service
Pack
UCS-2
1252
Binary or
Dictionary with
Case Insensitive
and Accent or
Dictionary with
Case Sensitive
Available on all
Microsoft Windows
Server 2003 or
Microsoft Windows
Server 2008
supported
platforms. Microsoft
SNAC (SQL Native
Connectivity)
Microsoft SQL
Native
Connectivity
Client (SNAC)
Microsoft
SQL Server
2008 R2
NOTE: MSSQL
Server 2008 R2
is supported as
of the Siebel
8.1.1.6 Fix
Pack
2008 R2 or
above
UCS-2
1252
Binary or
Dictionary with
Case Insensitive
and Accent or
Dictionary with
Case Sensitive
Available on all
Microsoft Windows
Server 2003 or
Microsoft Windows
Server 2008
supported
platforms. Microsoft
SNAC (SQL Native
Connectivity)
Microsoft SQL
Native
Connectivity
(SNAC)
IBM DB2
LUW
Enterprise
Edition
v9.1 with
FixPak 4 or
above
3
UCS-2
2
1252, 943
Identity (System)
SQL_CS_UCA_NO
4
SQL_CS_UCA_LTH
Available on all IBM
DB2 LUW supported
platforms.
IBM DB2 LUW
V9 Runtime
Client and DB2
LUW V9
Connect with
Fix Pak 4 or
above
IBM DB2 LUW
Enterprise
Edition
3
v9.7 with
FixPak 1 or
above
UCS-2
2
1252, 943
Identity (System)
SQL_CS_UCA_NO
4
SQL_CS_UCA_LTH
Available on all IBM
DB2 LUW supported
platforms.
IBM DB2 LUW v
9.7 Runtime
Client v9.7
Connect with
FixPak 1 or
above.
IBM DB2 UDB
for z/OS
8 + RML or
above
5348, 943
1140 EBCDIC
Unicode
ASCII IBM UDB for
z/OS and OS/390 v8
(with Required
Maintenance Level
as specified by APAR
ii13985)
IBM DB2 9.7
Runtime Client
and DB2 9.7
Connect with
FixPak 1 or above
IBM DB2 for
z/OS
v9 with
PUT 08085
or above
5348, 943
1140 EBCDIC
Unicode
ASCII All operating
systems supported
by IBM UDB for z/OS
v9 (with Required
Maintenance Level)
IBM DB2 9.7
Runtime Client
and DB2 9.7
Connect with
FixPak 1 or above
EBCDIC
IBM DB2 for
z/OS
v10 + RML
or above
5348, 943
1140 EBCDIC
Unicode
ASCII z/OS IBM DB2 9.7
Runtime Client
and IBM DB2
9.7 Connect
wiht FixPak 4 or
above.
Table 8. Supported Relational Database Management Systems
Vendor and
Product Version Code Page
1
Sort Order
Supported
Operating System
Connectivity
Software
Supported Database Server Platforms Support for Oracle Real Application Clusters
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 37
Note that dictionary sort orders (collation sequences) are not supported for use in the following
circumstances:
During an upgrade from one Siebel application version to another. All databases being upgraded
must use a binary sort order (called Identity in UDB).
When using Siebel Tools. Development databases where Siebel Tools is being used must use a
binary sort order (called Identity in UDB).
Support for Oracle Real Application
Clusters
Table 9 lists information for Oracle Real Application Clusters (RAC).
Oracle 10g
Enterprise
Server
Oracle 10g
Standard
Edition
10.2.0.2 or
above
WE8MSWIN1252,
JA16SJIS,
AL32UTF8,
JA16SJISTILDE
Available on all
Oracle supported
platforms except
IBM z/OS.
Oracle 11g
client and Data
Direct ODBC
Driver 5.3
Oracle 11g
R1 Enterprise
Server
Oracle 11g
R1 Standard
Edition
11.1.0.6 or
above
WE8MSWIN1252,
JA16SJIS,
AL32UTF8,
JA16SJISTILDE
Binary sort order
and all linguistic
sort orders as
provided by
Oracle.
Available on all
Oracle supported
platforms except
IBM z/OS.
Oracle 11g
client and Data
Direct ODBC
Driver 5.3
Oracle 11g
R2 Enterprise
Server
Oracle 11g
R1 Standard
Edition
11.2.0.1.0
or above
WE8MSWIN1252,
JA16SJIS,
AL32UTF8,
JA16SJISTILDE
Binary sort order
and all linguistic
sort orders as
provided by
Oracle.
Available on all
Oracle supported
platforms except
IBM z/OS.
Oracle 11g
client and Data
Direct ODBC
Driver 5.3
1. Referred to as character set for MS SQL and Oracle servers, code set for IBM UDB LUW, and CCSID for IBM UDB on OS/390
and z/OS series.
2. If you are installing an IBM DB2 Unicode database, use UTF-8 as the code set and retain the hyphen. You must enter UTF-8
although the code set support is for UCS-2. This is because when you specify UTF-8 for the VARCHAR field, the VARGRAPHIC
field is set to UCS-2 automatically. Therefore, UCS-2 is not specified in this parameter.
3. To download this FixPak, go to http://www.ibm.com.
4. As system performance can be affected by using these sort orders, use of these sort orders is only supported with assistance
from Oracles Application Expert Services. For more information, contact your Oracle sales representative for Oracle Advanced
Customer Services.
5. Support for IBM DB2 LUW v9.7 is available as of the Siebel 8.1.1.3 Fix Pack.
Table 8. Supported Relational Database Management Systems
Vendor and
Product Version Code Page
1
Sort Order
Supported
Operating System
Connectivity
Software
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Database Server Platforms Supported Code Pages for Legacy System
Integration
38
Supported Code Pages for Legacy
System Integration
Siebel Business Applications integration with legacy systems also supports integration of pre-Unicode
data based on the Microsoft character sets, IBM Code Sets and Oracle character sets, listed in
Table 10.
Table 9. Support for Oracle RAC
Oracle Database
Server Version
Certified Oracle
Version
Siebel Remote
Enabled
Siebel Remote
Disabled
Oracle 10g Enterprise
Server
10.1.0.2 Active/Passive
Active/Active
Active/Passive
Active/Active
Oracle 11g R1 Enterprise
Server
11.1.0.6 Active/Passive
Active/Active
Active/Passive
Active/Active
Oracle 11g R2 Enterprise
Server
11.2.0.1.0 Active/Passive
Active/Active
Active/Passive
Active/Active
Table 10. Supported Legacy System Integration Character Sets
Language
Description
Language
Code
Siebel
Name
SQL Server
Character
Sets
DB2 UDB
Code Sets
Oracle
Character Sets
Chinese (Simplified) CHS CP936 936 1386 ZHS16GBK
Chinese (Traditional) CHT CP950 950 1370 ZHT16MSWIN950
Czech CSY CP1250 1252 5346 EE8MSWIN1250
Danish DAN CP1252 1252 1252 WE8MSWIN1252
Dutch NLD CP1252 1252 1252 WE8MSWIN1252
English (U.S.) ENU CP1252 1252 1252 WE8MSWIN1252
Finnish FIN CP1252 1252 1252 WE8MSWIN1252
French FRA CP1252 1252 1252 WE8MSWIN1252
German DEU CP1252 1252 1252 WE8MSWIN1252
Hebrew HEB CP1255 1255 5351 IW8MSWIN1255
Italian ITA CP1252 1252 1252 WE8MSWIN1252
Japanese JPN CP932 932 943 JA16SJIS
Supported Database Server Platforms Supported Code Pages for Legacy System
Integration
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 39
Korean KOR CP949 949 1363 KO16MSWIN949
Portuguese
(Brazilian)
PTB CP1252 1252 1252 WE8MSWIN1252
Portuguese
(European)
PTG CP1252 1252 1252 WE8MSWIN1252
Spanish ESN CP1252 1252 1252 WE8MSWIN1252
Swedish SVE CP1252 1252 1252 WE8MSWIN1252
Table 10. Supported Legacy System Integration Character Sets
Language
Description
Language
Code
Siebel
Name
SQL Server
Character
Sets
DB2 UDB
Code Sets
Oracle
Character Sets
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Database Server Platforms Supported Code Pages for Legacy System
Integration
40
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 41
7 Other Supported Platforms
This chapter describes the additional hardware and software requirements for specific Siebel
Business Applications. It includes the following topics:
Siebel Communications Server
Virtual CTI Driver
Siebel Chat
Siebel Smart Answer
Siebel Application Integration for Oracle Fusion Middleware
Java and J2EE Application Server Support for Nonbrowser Based Products
Siebel Reports
Siebel Field Service
Siebel Field Service Integration to Oracle Real-Time Scheduler
Siebel Handheld Applications for Windows-Based Devices
Siebel Email Marketing
Lightweight Directory Access Protocol and Active Directory Services Interfaces
Oracle Secure Enterprise Search
Spell Checking
Siebel Server Sync for Microsoft Exchange Server (SSSE)
Siebel Wireless
Siebel Communications Server
This topic documents support for third-party products for use with Siebel Communications Server,
which supports communications features for Siebel Call Center, Siebel Email Response, and other
Siebel Business Applications.
Communications channels supported for Siebel Business Applications include voice, email, fax, page,
and wireless message.
This topic describes email server, fax server, and CTI middleware support for Siebel Communications
Server, and email server support for Siebel Email Manager. For third-party communications product
support issues not mentioned in this chapter, see Chapter 8, Supported Software and Ancillary
Programs.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Communications Server
42
The following modules or features use the infrastructure provided by the Siebel Communications
Server (communications drivers and profiles, communications templates, and Communications
Outbound Manager and Communications Inbound Manager server components) to send outbound
email, fax, or other types of messages, or to receive inbound email:
Send Email (outbound email)
Send Fax (outbound fax)
Send Wireless Message (outbound wireless message)
Siebel eMarketing (outbound email, fax)
Communication requests (outbound email, fax, page, wireless message)
Siebel Workflow (outbound email, fax, page, outbound wireless message)
Siebel Email Response (inbound and outbound email)
The following modules or features use or extend the infrastructure provided by Siebel
Communications Server (communications drivers and profiles, and Communications Session
Manager server component) to support agents using the communications toolbar for the voice or
email channels:
Siebel CTI
Siebel Email Response
Siebel Communications Server: Supported Email
Servers
This topic lists the supported email servers for Siebel Communications Server.
Use a supported email server to communicate with the Siebel Communications Server; otherwise
Oracle Global Customer Support may not be able to fully support your deployment.
For supported software versions of the email servers, see Chapter 7, Other Supported Platforms. Use
the Internet SMTP/POP3 or SMTP/IMAP Server communications driver to communicate with the
following email servers:
Lotus Domino
Microsoft Exchange
NOTE: Siebel Communications Server supports secure communications using SSL.
Note the following:
Siebel Strong Encryption Pack (SSEP) is required for Microsoft Exchange Server 2007 SMTP/POP3
SSL support.
You must upgrade to JavaMail 1.4.4 in order to support IMAP.
For more information about Siebel Communications Server, see Siebel Communications Server
Administration Guide.
Other Supported Platforms Virtual CTI Driver
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 43
Siebel Email Manager: Supported Email Servers
Siebel Email Manager is a server component that Siebel Workflow Policies can use to send email.
NOTE: Use the Siebel Communications Server (Communications Outbound Manager component) and
its associated templates and outbound communications requests functionality for future
development, rather than Siebel Email Manager.
Microsoft Windows Platforms
Table 11 lists the email servers that are supported for use with Siebel Email Manager and which MAPI
service provider must be present on the Siebel Server computer in order to communicate with each
email server.
NOTE: Use a supported email server to communicate with Siebel Email Manager; otherwise Oracle
Global Customer Support may not be able to fully support your deployment. For the supported
software versions of the email servers, see Chapter 7, Other Supported Platforms.
UNIX Platforms
For Siebel Email Manager, Siebel Business Applications do not explicitly support specific email servers
on UNIX platforms. Instead, Siebel Business Applications rely on the UNIX mail command. You must
verify that the mail command is working on the Siebel Server computer before you set up Siebel
Email Manager.
Siebel Communications Server: Supported Fax Servers
In order to send a fax, an email message must be converted to a fax. You need both a third-party
fax server and an email server for this purpose. For supported software versions for fax servers, see
Chapter 8, Supported Software and Ancillary Programs. For details on configuring fax addressing
schemes, see Siebel Communications Server Administration Guide.
Virtual CTI Driver
The Virtual CTI Driver supports CTI connectivity to Oracle Contact Center Anywhere. Table 12 lists
the requirements for Oracle Contact Center Anywhere.
Table 11. Supported Email Servers for Siebel Email Manager
Email Server
Email Manager Interface on Microsoft
Windows: Extended MAPI
Lotus Domino Using Internet email service provider
Microsoft Windows Using Microsoft Exchange service provider
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Chat
44
Siebel Chat
The following topic describes the hardware and software requirements for Siebel Chat.
Hardware Requirements for Siebel Chat
Table 13 lists the recommended minimum hardware requirements for Siebel Chat to support, for
example, 100 concurrent agents, each handling three simultaneous chats where:
The database space required by Oracle Contact On Demand for each chat interaction is 5.3 KB
on average. The FTP impact for each chat transcript is 2 KB plus the number of characters divided
by 1000.
Additional database space is required for the Siebel Call Center application to support typical
service requests or activity records created. Refer to your own custom environment to see the
typical size of service requests and activity records.
Table 12. Virtual Driver for Oracle Contact Center Anywhere
Siebel CRM Version Operating System
Oracle Contact Center
Anywhere Version
8.1 Microsoft Windows 2003 8.1.3
Table 13. Minimum Hardware Requirements for Siebel Chat
Operating
System Chat Component Minimum Hardware Requirements
Microsoft
Windows
Siebel Call Center
Application Server
For information about minimum hardware requirements,
see Chapter 3, Hardware and Network Requirements.
Oracle
Solaris
Siebel Call Center
Application Server
For information about minimum hardware requirements,
see Chapter 3, Hardware and Network Requirements.
Other Supported Platforms Siebel Smart Answer
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 45
Software Requirements for Siebel Chat
Table 14 lists the software requirements for Siebel Chat.
Virtual Driver for Siebel Chat
Table 15 lists the requirements for Siebel Chat.
Siebel Smart Answer
The following topics describe the requirements for Siebel Smart Answer.
Smart Answer Server and Installer
The following platforms are supported for Siebel Smart Answer:
Microsoft Windows Server 2003
The following additional software is required:
Table 14. Minimum Software Requirements for Siebel Chat
Chat Component Operating System Component Items
Siebel Call Center
Application
Supported operating systems
include:
IBM
AIX
HP-UX
Oracle Solaris
Linux
(Red Hat Enterprise Linux
and Novell SUSE Linux
Enterprise)
The full Siebel Enterprise 8.1 software
package is supported by Siebel Call
Center.
For more information about
component items (versions, patches,
and so on), see the following:
Chapter 5, Server Environment
Requirements
Siebel Installation Guide for the
operating system you are using.
Table 15. Virtual Driver for Siebel Chat
Siebel Version Operating System
Oracle Contact Center
Anywhere Version
8.1 Microsoft Windows 2003 8.1.3
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Application Integration for Oracle Fusion Middleware
46
PostgreSQL 8.3. You can download and install PostgreSQL from http://www.postgresql.org/
download/windows.
Java Runtime Environment 1.6+. You can download and install Java from http://java.com/en/.
Python Interpreter 2.4. You can download and install this product from http://www.python.org/
download/.
NOTE: Siebel Smart Answer is not yet compatible with Python version 3.0 and above.
PyWin32. You can download and install this product from http://sourceforge.net/projects/
pywin32/files/.
NOTE: This product is required for running Smart Answer Server as a Windows service. It is
highly recommended, but it is optional.
Make sure to download the automated installer that matches your version of Python.
Smart Answer Administrative Tool
Siebel Smart Answer Administrative Tool is available on all major platforms that can run the Java
Runtime Environment. You must also run Java Runtime Environment 1.6+. You can download and
install Java from http://java.com/en/download/manual.jsp.
NOTE: The Smart Answer Administrative Tool is a remote client for interfacing with the Smart
Answer Server. In order to use Smart Answer Administrative Tool, you must have an active Smart
Answer Server installed on your network.
Smart Answer Adapter for Siebel Business Applications
Smart Answer Adapter for Siebel Business Applications is only available for Microsoft Windows
platforms.
Siebel CRM version 8.1.1.3 is the minimum version required for the Smart Answer Adapter.
Siebel Application Integration for Oracle
Fusion Middleware
Siebel Application Integration for Oracle Fusion Middleware provides a set of integration technologies
including RESTful Services, SOAP Web Services and EJBs. It uses Oracle WebLogic server to provide
advanced connection and session management capabilities and allows you to create Siebel
integration solutions using a service-oriented architecture (SOA) development environment (Oracle
JDeveloper).
The following Web service specifications are supported:
Java API for XML-Based Web Services 2.1 (JAX-WS) as described in Java API for XML-based Web
Services (JAX-WS) 2.1
Other Supported Platforms Java and J2EE Application Server Support for Nonbrowser
Based Products
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 47
Java API for XML-Based RPC 1.1 (JAX-RPC) as described in Java API for XML-based RPC (JAX-
RPC) 1.1
In addition, the following is required:
JDeveloper 11.1.1.5
JRE 1.6
Oracle WebLogic 11g R1 (10.3.5)
NOTE: The format for JDeveloper add-ins changed between JDeveloper 11.1 and JDeveloper 11.2 so
at this time, JDeveloper 11.2 cannot be supported for Siebel Application Integration for Oracle Fusion
Middleware.
Java and J2EE Application Server
Support for Nonbrowser Based Products
The following topics describe support for Java and J2EE versions.
Siebel Java Data Bean
Table 16 lists the supported JVM and JRE versions that are supported with Siebel Java Data Bean.
Siebel Resource Adapter (Managed)
This topic describes the supported J2EE Application Servers for Siebel Resource Adapter in a
managed environment. In a managed environment, Siebel Resource Adapter implements system-
level contracts that allow a standard J2EE application server to perform services such as pooling
connections and managing security.
The following J2EE application servers are supported for a managed environment:
IBM WebSphere Application Server 6.1
Oracle WebLogic 9.2
Table 16. Supported JVM and JRE Version for Siebel Java Data Bean
Operating System JVM and JRE Provider JVM and JRE Version
Microsoft Windows Oracle 1.6
Oracle Solaris Oracle
AIX IBM
HP-UX 11i v2 for Itanium HP
Red Hat Linux Oracle
Novell SUSE Linux Oracle
Oracle Enterprise Linux Oracle
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Java and J2EE Application Server Support for Nonbrowser
Based Products
48
Oracle Application Server (Oracle Application Server Containers for Java Platform, Enterprise
Edition [C4J 10.1.3.3]
Siebel Resource Adapter (Nonmanaged)
Table 17 lists JVM and JRE version that are supported with Siebel Resource Adapter in a non-managed
environment. In a non-managed environment, the client does not need to be deployed in a Java EE
container and uses the adapter directly. In this case, the client takes responsibility for services such
as managing security.
Supported Java Messaging Servers
For information about supported application servers, see Table 18 on page 50.
Supported JVM and JRE Versions for Java Business Services
Table 18 lists the JVM and JRE versions that are supported with Java Business Services.
Table 17. Supported JVM and JRE version for Siebel Resource Adapter (Nonmanaged)
Operating System JVM and JRE Provider JVM and JRE Version
Microsoft Windows Oracle 1.6
Oracle Solaris Oracle
AIX IBM
HP-UX 11i v2 for Itanium HP
Red Hat Linux Oracle
Novell SUSE Linux Oracle
Oracle Enterprise Linux Oracle
Table 18. Supported JVM and JRE Versions for Java Business Services
Operating System JVM and JRE Provider JVM and JRE Version
Microsoft Windows Oracle 1.6
Oracle Solaris Oracle
AIX IBM
HP-UX 11i v2 for Itanium HP
Red Hat Linux Oracle
Novell SUSE Linux Oracle
Oracle Enterprise Linux Oracle
Other Supported Platforms Siebel Reports
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 49
Siebel Reports
For information about Siebel application versions, Oracle Business Intelligence Publisher versions,
JDK versions and for documentation for Siebel Reports, see Article ID 1172844.1 on My Oracle
Support.
Siebel Field Service
This topic documents bar code details for Siebel Field Service. For more information, see the topic
about bar codes in Siebel Field Service Guide.
Bar Codes
The bar code types supported by Siebel Field Service are listed and described in Table 19.
Your Siebel application comes with Code 39 fonts for printing bar codes in reports. You can select
one of the variations of Code 39 that are listed in Table 20.
Table 19. Bar Code Types Supported by Siebel Field Service
Bar Code
Type
Industry
Application Features Character Set
Bars, Spaces for
Each Character
Interleaved
2 of 5
Warehousing,
Shipping
Bar codes are short Numbers 5 bars, 5 spaces
Code 39 ID, Inventory,
Manufacturing
Most popular
symbology. Bar codes
are long.
Numbers and
Letters
5 bars, 4 spaces
Code 128 Shipping Bar codes are shorter
than Code 39
(compact/dense
symbol).
Numbers,
Letters and
Special
Characters
3 bars, 3 spaces
Table 20. Fonts for Printing Code 39 Bar Codes
File Name Font Name Description
39 HI.TTF BC 39 HI High precision with normal height
39 HITALL.TTF BC 39 HI TALL High precision with tall height
38 HIHR.TTF BC 39 HI HR BC 39 HI with character below the bar code
39 HITLHR.TTF BC 39 HI TALL HR BC 39 HI TALL with character below the bar code
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Field Service Integration to Oracle Real-Time
Scheduler
50
Siebel Field Service Integration to
Oracle Real-Time Scheduler
Table 21 describes the source and target application and versions for the Siebel Field Service
Integration to Oracle Real-Time Scheduler.
Table 22 describes the integration infrastructure versions.
Siebel Handheld Applications for
Windows-Based Devices
This topic documents the additional system requirements for Siebel Handheld applications for
Windows-based devices. For more information on Siebel Handheld applications, see the Siebel
Bookshelf.
Windows Mobile 5 Devices that can be used for running Siebel Handheld applications must meet the
criteria listed in Table 23. For information about the supported languages for Siebel Handheld
applications, see Table 2 on page 9.
The criteria listed in Table 23 represent the absolute minimum memory and hardware requirements
under which Siebel Handheld clients can operate. They also represent the recommended memory
and hardware requirements for Siebel Handheld clients that will provide reasonable performance for
most deployments. If you increase the number of views to be cached, the memory requirements may
increase. Use of third-party software required for some features is not factored in, nor is software
not needed by Oracle, such as virus protection, VPN/Device Management client, Email push client
and so on. Unless a significant amount of third-party software is used, it is recommended that you
follow the recommended hardware requirements provided in Table 23 when selecting a device.
Table 21. Source and Target Applications and Versions
Source Application Target Application
Siebel CRM version 8.1.1.5 Oracle Real-Time Scheduler 1.13.2
Table 22. Integration Infrastructure Versions
Product Version Database
SOA Suite Oracle 11g PS1 (11.1.1.2) Oracle Database 10.2.0.4
Oracle Database 11.1.0.7
Other Supported Platforms Siebel Handheld Applications for Windows-Based Devices
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 51
Oracle certifies the platform for Siebel Handheld applications. Siebel CRM version 8.1 supports the
Windows Mobile 5 and Windows Mobile 6 platforms. Oracle works with leading device vendors to
certify the platform and use of some of the devices for testing.
It is highly recommended that you first test any devices on Siebel Handheld applications before you
make any major purchasing decisions. You should run through the expected list of functionality that
you could need, as well as the functionality of the key UI elements, such as the menu bar, the tool
bar, the help menu, and so forth.
For a list of handheld devices tested by Oracle, refer to My Oracle Support (https://
support.oracle.com), and search for Article ID 475474.1.
You are advised to report any devices that are known to be working, but not listed in Article ID
475474.1, to Oracle Global Customer Support. To report these device, open a service request and
provide details of the device, as well as information about any workarounds that you may have to
perform.
Table 23. Hardware Requirements for Siebel Handheld Applications
Operating System
and Version
Memory
Requirements Processor
Display
Resolution Display Mode
Microsoft Windows
Mobile 5 Pocket PC
64 MB RAM or
above, 128 MB
RAM
recommended
200 MHz or
above, 400 MHz
recommended
QVGA
1
Portrait mode
(240 by 320)
Squarescreens
(240 by 240)
Landscape mode
(320 by 240)
Microsoft Windows
Mobile 5 Pocket PC
Phone Edition
64 MB RAM or
above, 128 MB
RAM
recommended
200 MHz or
above, 400 MHz
recommended
QVGA
1
Portrait mode
(240 by 320)
Squarescreens
(240 by 240)
Landscape mode
(320 by 240)
Microsoft Windows
Mobile 6
Professional Edition
64 MB RAM or
above, 128 MB
RAM
recommended
200 MHz or
above, 400 MHz
recommended
QVGA
1
Portrait mode
(240 by 320)
Landscape mode
(320 by 240)
1. Other resolutions (meaning resolutions less than 240 pixels) are not supported. Larger resolutions may work, but lesser
resolutions may not work because certain UI elements may be blocked out.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Handheld Applications for Windows-Based Devices
52
Supported Printers
Table 24 lists the supported printers for Windows-based devices.
NOTE: The Field Software Print CE 2.67 printer driver is supported for Siebel Handheld.
Synchronization
The following topics contain information about Companion Synchronization, Direct Server
Synchronization, and Direct Server Synchronization via Proxy.
Companion Synchronization
If you use a Windows-based device and you select Companion Synchronization (CS), you need to use
either a desktop or a laptop PC in addition to your Windows-based handheld device.
Siebel Handheld applications for Windows-based device users who select Companion Synchronization
(CS) will need either a desktop or laptop PC in addition to their Windows-based handheld device.
Companion Synchronization involves connecting the handheld device to a PC using Microsoft
ActiveSync. You synchronize the Siebel application on your Windows-based devices with the Siebel
Mobile Web Client on your PC. Companion synchronization requires a Siebel license for both the client
PC and for the Windows-based handheld device.
Table 24. Supported Printers for Windows-Based Devices
Manufacturer Printer
O'Neil Microflash M2t
O'Neil Microflash M4t
Pentax Technologies PocketJet 200
STAR Printer Micronics Star
Other Supported Platforms Siebel Handheld Applications for Windows-Based Devices
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 53
Companion Synchronization (CS) supports the client operating systems listed in Table 25.
NOTE: The Siebel Client environments (except Siebel Handheld applications) are supported on
Windows XP with Microsofts Multilingual User Interface (MUI) installed. Using the MUI will result in
certain operating-system UI elements, such as menus and dialog boxes, being displayed in the MUI
language chosen, while other UI elements are displayed in U.S. English (ENU). This problem is due
to a Microsoft defect.
Direct Server Synchronization
Direct Server Sync (DSS) allows you to synchronize the Siebel Handheld application and database
directly with the Siebel application running on the server through any supported network connection.
A Siebel Handheld application user can connect to a central system to exchange data and keep
synchronized using a dial-up modem or network card. For DSS users, the Siebel Handheld application
for Windows-based synchronization components must be installed and activated on the Siebel
Server. The supported server operating systems and Web servers are listed in Table 26.
Direct Server Sync via Proxy
Direct Server Sync via Proxy (DSSvP) also allows you to synchronize the Siebel Handheld application
and database directly with the Siebel application running on the server through the proxy network
connection established by the companion PC. For DSSvP users, the Siebel Handheld application for
Windows-based synchronization components must be installed and activated on the Siebel Server.
The supported server operating systems and Web servers are the same as those for DSS, and are
listed in Table 26.
Table 25. Supported Client Operating Systems for Companion Synchronization
Siebel Business Applications Operating System
Siebel Sales Handheld for Business Applications,
Siebel Sales Handheld for Siebel Industry
Applications, Siebel Pharma Handheld
Microsoft Windows XP SP2
Microsoft Windows XP Tablet PC Edition 2005
Microsoft Vista
Table 26. Supported Server Operating Systems for Direct Server Sync and Direct Server Sync via
Proxy
Operating System Patch Level
Microsoft Windows Server 2003 Standard
Edition
Microsoft Windows Server 2003 Enterprise
Edition
Microsoft Windows Server 2003 Datacenter
Edition
Requires Service Pack 2 or above
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Email Marketing
54
Siebel Email Marketing
This topic documents the system requirements for Siebel Marketing Web Survey Daemon.
Supported Server Operating Systems for Siebel Email
Marketing Server
For information about supported operating systems for Siebel Email Marketing Server, see Table 5 on
page 26.
Siebel Marketing Web Survey Daemon
The following databases are supported for Siebel Marketing Web Survey Daemon:
Oracle 10g
Oracle 11g
Lightweight Directory Access Protocol
and Active Directory Services Interfaces
LDAP directories can run on a different server than the Siebel Server or the Web server. The LDAP
servers listed in Table 31 on page 67 are supported with full password management and error
messaging functionality.
Other directory servers are supported if they meet the following conditions:
They comply with the LDAP 3.0 standard
Password handling is not required (password expiry and other password-messaging features)
An example of a LDAP 3.0 integration would be if you were implementing SSO via Oracle Access
Manager or similar third-party products. Vendors who provide directory server products that support
the LDAP 3.0 standard include Oracle, IBM, Microsoft, and Novell.
Oracle provides Active Directory support that requires the native connector shipped with the
operating systems that are supported for Siebel applications on Microsoft Windows servers. Siebel
Active Directory support is limited to specific active directory connectors based on the operating
systems listed in Table 5 on page 26. You may use the AD connector to connect with any Active
Directory schemas that are deemed compatible by Microsoft.
Siebel Business Applications also support Oracle Access Manager for SSO authentication using LDAP.
For more information about versions, see Table 31 on page 67. For more information about LDAP or
ADSI, see Siebel Security Guide.
Other Supported Platforms Oracle Secure Enterprise Search
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 55
Oracle Secure Enterprise Search
For Siebel Business Applications version 8.1 and above, Oracle Secure Enterprise Search is the
default search tool. Table 27 lists the supported operating systems and platform information.
Table 27. Oracle Secure Enterprise Search
Siebel CRM Version
Oracle Secure
Enterprise Search
Version
Oracle Secure
Enterprise Search
Platform
Siebel CRM
Platform
8.1 through 8.1.1.3 Release 10.1.8,
patch 10.1.8.4 or
higher
AIX 5L version 5.3 AIX 5L version 5.3
Microsoft Windows
2003 SP1
HP-UX 11i v2 for
Itanium
HP-UX 11i v2 for
Itanium
Novell SUSE Linux
Enterprise Server 9
Novell SUSE Linux
Enterprise Server 9
Oracle Enterprise
Linux 4
Oracle Enterprise
Linux 4
Red Hat Enterprise
Linux 4
Red Hat Enterprise
Linux 4
Microsoft Windows
2003 SP1
Oracle Solaris 10 Oracle Solaris 10
Microsoft Windows
2003 SP1
AIX 5L version 5.3
Oracle Enterprise
Linux 4
Red Hat Enterprise
Linux 4
Microsoft Windows
2003 SP1
Oracle Sun Solaris 10
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Oracle Secure Enterprise Search
56
To download Oracle Secure Enterprise Search and to view the complete Oracle Secure Enterprise
Search documentation set on Oracle Technology Network (OTN), see http://www.oracle.com/
technetwork/indexes/products.index.html.
For information about Oracle Secure Enterprise Search integration with Siebel applications, see
Siebel Search Administration Guide. For certification information about Oracle Secure Enterprise
Search, see the Certifications section of My Oracle Support.
8.1.1.4 and higher Release 11.1.2 and
higher
Oracle Enterprise
Linux 4
Oracle Enterprise
Linux 4
Microsoft Windows
2003 SP2
Oracle Solaris 10
Microsoft Windows
2003 SP2
Microsoft Windows
2003 SP1
Microsoft Windows
2003 SP2
Microsoft Windows
2003 SP2
Table 27. Oracle Secure Enterprise Search
Siebel CRM Version
Oracle Secure
Enterprise Search
Version
Oracle Secure
Enterprise Search
Platform
Siebel CRM
Platform
Other Supported Platforms Oracle Secure Enterprise Search
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 57
Table 28 lists the supported languages for Oracle Secure Enterprise Search. Oracle Secure Enterprise
Search can search any language that can be represented by Unicode 2.0.
Table 28. Supported Languages for Oracle Secure Enterprise Search
Language Language Code Supported Database Code Pages
Arabic ARA Unicode
Chinese (Simplified) CHS Unicode
Chinese (Traditional) CHT Unicode
Danish DAN CP1252/5248
Unicode
Dutch NLD CP1252/5248
Unicode
English (U.S.) ENU CP1252/5248
Unicode
Finnish FIN CP1252/5248
Unicode
French FRA CP1252/5248
Unicode
German DEU CP1252/5248
Unicode
Hebrew HEB Unicode
Italian ITA CP1252/5248
Unicode
Japanese JPN CP932/943
Unicode
Korean KOR Unicode
Portuguese (Brazilian) PTB CP1252/5248
Unicode
Portuguese (European) PTG CP1252/5248
Unicode
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Spell Checking
58
NOTE: For more information about supported database code pages, see Table 8 on page 35.
Spell Checking
This topic documents additional requirements for Spell Checking. For more information, see Siebel
Email Response Administration Guide and Siebel Fundamentals.
Supported Languages
The Siebel Spell Checking feature is not available in all supported languages listed in Table 2 on
page 9. The Spell Check dictionaries support the languages listed in Table 29.
Spanish ESN CP1252/5248
Unicode
Swedish SVE CP1252/5248
Unicode
Table 29. Supported Languages for Spell Checking
Language Description Code Page
Danish 1252/UTF-16
Dutch (including the new spelling [De Nieuwe Spelling]) 1252/UTF-16
English (United States) includes legal and medical dictionaries 1252/UTF-16
Finnish 1252/UTF-16
French (including both European and Canadian spelling) 1252/UTF-16
German (including spelling reform [Die Neue Rechtschreibung]) 1252/UTF-16
Italian 1252/UTF-16
Norwegian Bokml dialect 1252/UTF-16
Portuguese (Iberian and Brazilian) 1252/UTF-16
Spanish (including European, Mexican and South American vocabulary) 1252/UTF-16
Swedish 1252/UTF-16
Table 28. Supported Languages for Oracle Secure Enterprise Search
Language Language Code Supported Database Code Pages
Other Supported Platforms Siebel Server Sync for Microsoft Exchange Server (SSSE)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 59
Siebel Server Sync for Microsoft
Exchange Server (SSSE)
The following topic describes the email programs, email servers, and application server platforms
that are supported for Siebel Server Sync for Microsoft Exchange Server (SSSE).
NOTE: Currently, only the Microsoft Windows platform is supported.
*
The following Siebel Server operating systems are supported for SSSE:
NOTE: Any computer that hosts a PIMSI Engine Server Component, PIMSI Dispatcher Server
Component, or an Exchange Connector must use one of these operating systems.
Microsoft Windows 2003 Server
Microsoft Windows 2008
The following supported email servers are supported for SSSE:
Microsoft Exchange Server 2003 with SP2 or higher
Microsoft Exchange Server 2007 with SP1 or higher
Microsoft Exchange Server 2010
The SSSE Outlook Add-in is an optional component installed on the end users desktop. The following
versions of Microsoft Outlook are supported for the SSSE Outlook Add-in.
Microsoft Outlook 2003
Microsoft Outlook 2007
Microsoft Outlook 2010
The SSSE Embedded Outlook Calendar is an optional component that exposes the Microsoft Outlook
Calendar inside the Siebel Web Client. The following email programs are supported for SSSE
Embedded Outlook Calendar:
Microsoft Outlook 2003
Microsoft Outlook 2007
NOTE: Because of third-party limitations, the Embedded Outlook Calendar is not supported with
Microsoft Outlook 2010.
Siebel Wireless
This topic documents the additional requirements for Siebel Wireless. For more information, see
Siebel Wireless Administration Guide. Siebel Wireless is supported by markup languages that are
supported by mobile browsers. In other words, any mobile browser that supports the following
markup languages is supported:
HTML (also covers XHTML)
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Wireless
60
WML 1.3 and above
Table 30 lists the browsers that have been certified by Oracle.
Browser Support for Siebel Wireless
Note the following critical factors associated with Siebel Wireless:
Not all browsers support both HTML and WML markup languages. Please check with the device
manufacturers for the supported markup languages for the different browsers.
Siebel Wireless supports the delivery of specific, markup-language content to specific browsers.
For example, if a mobile browser can support only HTML but not WML, then Siebel Wireless can
be configured to deliver only HTML content to that mobile browser:
Navigate to the Site Map and click on Administration - Web Browser to specify this
configuration.
You must provide the user-agent string for the mobile browser, as well as specifying the
markup language for that browser.
The default markup language can also be configured globally. For Siebel CRM 8.x, the default
markup language is HTML.
Consult the following guides on the Siebel Bookshelf for the configuration details:
Siebel Wireless Administration Guide
Siebel System Administration Guide
If you believe the mobile browser that you are using is supported, but are unable to display
Siebel Wireless content, you will most likely have to adjust the markup language settings.
Table 30. Supported Wireless Browsers for Siebel Wireless
Browser Default Markup Language
Nokia S60
Browsers
XHTML
Openwave
Browsers 6.1 or
above
XHTML
Nokia Series 40
and Series 60
Browsers
XHTML
Microsoft Pocket
Internet Explorer
for WM6
HTML 3.2
BlackBerry
Browsers
HTML
Other Supported Platforms Siebel Wireless
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 61
Minor discrepancies in the UI elements between the different browsers are expected. Oracle will
not consider these as product defects, because these discrepancies are caused by different
implementations of the mobile browsers. If there are major issues that prevent you from
accessing critical functionality, Oracle may treat these issues as enhancement requests.
Therefore, it is highly recommended that you first test any devices on Siebel Wireless before
making any major purchasing decisions. UI issues can be easily detected during initial testing.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Wireless
62
Other Supported Platforms Siebel Wireless
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 63
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Wireless
64
Other Supported Platforms Siebel Wireless
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 65
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Other Supported Platforms Siebel Wireless
66
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 67
8 Supported Software and
Ancillary Programs
This chapter lists the software developed by third-party vendors that is supported by, embedded in,
or distributed with Siebel Business Applications. The third-party software and respective versions
listed in this chapter supersede any other documentation that may be available.
This chapter includes the following topics:
Supported Software and Standards
Ancillary Programs
Apache License Agreement, Version 1.1
Apache License Agreement, Version 2.0
OpenGroup X Window System v.11.6
ICU License - ICU 1.8.1 and Later
Supported Software and Standards
Siebel Business Applications support the third-party software products and standards listed in
Table 31. These products must be obtained directly from the vendors who sell them.
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Activestate PERL 5.6 or
higher
Siebel Management
Server/Diagnostic
Console
Diagnostic console
for configuration of
the Siebel
Management
Server.
8.1
Adobe Designer 6.0 Siebel Call Center Used for outbound
forms integration.
8.1
Adobe Forms Server 6.0 Siebel Call Center Used for outbound
forms integration.
8.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Supported Software and Standards
68
Cybersource
Developer Kit (CDK)
for C/Perl
3.4
(Windows,
AIX, HP),
3.4.7
(Oracle
Solaris)
Includes the
following:
Siebel Sales
Siebel Orders
Siebel Quotes
Siebel Order
Management
Used for credit-
card processing.
8.1
Department of
Defense (Advanced
Distributed Learning
initiative)
1.2 Siebel Employee
Relationship
Management
Standard for Web-
based course
management.
8.1
Dun & Bradstreet
Content Service
Not
applicable
Siebel Content
Services
For content on
public and private
company profiles.
8.1
Dun & Bradstreet
Worldbase
Not
applicable
Siebel Dun &
Bradstreet
Integration Solution
For content on
public and private
company profiles.
8.1
HP-UX Java Runtime
Environment (JRE)
1.6 Siebel Email
Marketing Server,
Siebel Email
Marketing Server
Standalone
Java software
development kits
and run-time
environments used
to develop and
support Java
applications.
8.1
IBM 32-bit SDK for
AIX, Java 2
Technology Edition
1.6 Siebel Email
Marketing Server,
Siebel Email
Marketing Server
Standalone
Java software
development kits
and run-time
environments used
to develop and
support Java
applications.
8.1
IBM Directory
Server
6.0 Siebel Business
Applications (LDAP
Security Adapter)
LDAP support. 8.1
IBM WebSphere
Application Server
6.0 Siebel Business
Applications
J2EE application
server.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Supported Software and Standards
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 69
IBM WebSphere
Application Server
Edge Components
5.1 Siebel Business
Applications
Proxy server. 8.1
IBM WebSphere MQ 5.3 CSD09 Siebel Business
Applications (MQ
Series Adapter)
Provides
middleware
messaging and
connectivity.
8.1
IBM Lotus Domino 8.0.x, 8.5.x Siebel Business
Applications (Siebel
Communications
Server, Siebel Email
Manager Server
component)
Email server that
provides email
functionality for
Siebel application
users.
8.1
IBM Lotus Notes 8.0.x, 8.5.x Siebel Business
Applications (Send
Email command)
Allows you to send
email from Siebel
Business
Applications.
8.1
IMAP/POP/SMTP IMAP4,
POP3
SSL 3.0
Siebel
Communications
Server
Supports Email
Response
8.1.
ISO XML Insurance 3.5 Siebel Insurance Provides
Integration from
Siebel Insurance
product to ISO
database. ISO is
database provider
for the insurance
claims industry.
8.1
Java 2 Software
Development Kit
(J2SDK), Standard
Edition
1.6 Siebel Email
Marketing Server
Java software
development kits
and run-time
environments used
to develop and
support Java
applications.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Supported Software and Standards
70
J2SE 5.0 or above Siebel Management
Server and
Diagnostic Console
Provides the
framework for the
Management
Server and
Diagnostic
Console.
8.1
Java System
Directory Server
5.2.x, 6.0.x,
6.3.x
Siebel Business
Applications (LDAP
Security Adapter)
Provides LDAP
support.
8.1
Java System
Messaging Server
6.1 Siebel Business
Applications
Email server,
provides email
functionality for
Siebel application
users.
8.1
Microsoft Active
Directory
NOTE: Platforms
other than Microsoft
Windows only
support LDAP
features with the
LDAP connector
against Microsoft
Active Directory.
Compatible
with the
operating
systems
listed in
Table 6 on
page 28.
Siebel Business
Applications (ADSI
Security Adapter)
Active Directory
Server
8.1
Microsoft Active
Directory Services
Client
Compatible
with the
operating
systems
listed in
Table 5 on
page 26.
Siebel Business
Applications (ADSI
Security Adapter)
Active Directory
Client
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Supported Software and Standards
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 71
Microsoft
ActiveSync
4.0 Includes the
following:
Siebel Sales
Handheld
Siebel Service
Handheld
Siebel Pharma
Handheld
Siebel Consumer
Goods Handheld
Siebel Medical
Handheld
Required to
establish a
synchronization
conduit between
the handheld
device and a PC.
8.1
Microsoft Data
Access Components
(MDAC)
Included in
MSDN SW
Siebel Business
Applications
Includes ODBC
drivers for
Microsoft Access,
Text, Microsoft SQL
Server and ADO
components.
8.1
Microsoft Excel 2003, 2007 Siebel Business
Applications
Spreadsheet
application.
8.1
Microsoft Excel 2010 Siebel Business
Applications
Spreadsheet
application.
8.1.1.6
Microsoft Exchange
Server
2003, 2007 Siebel Business
Applications (Siebel
Communications
Server, Siebel Email
Manager server
component)
NOTE: Microsoft
Exchange Server
2007 is supported as
of the Siebel 8.1.1.6
Fix Pack.
Email Server that
provides email
functionality for
Siebel application
users.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Supported Software and Standards
72
Microsoft Exchange
Server
2003, 2007 SSSE Allows
synchronization of
contacts,
calendars, and
tasks using SSSE.
8.1
Microsoft Exchange
Server
2010 SSSE Allows
synchronization of
contacts,
calendars, and
tasks using SSSE.
8.1.1.6
Microsoft Outlook 2003, 2007 Siebel Business
Applications (Send
Email command)
F9 is supported
Allows you to send
email from Siebel
Business
Applications.
8.1
Microsoft Outlook 2010 Siebel Business
Applications (Send
Email command)
F9 is supported
Allows you to send
email from Siebel
Business
Applications
8.1.1.6
Microsoft Outlook 2003, 2007 SSSE Allows users to
centralize
information across
Microsoft Outlook
and Siebel CRM
applications.
8.1
Microsoft Outlook 2010 SSSE Allows users to
centralize
information across
Microsoft Outlook
and Siebel CRM
applications.
8.1.1.6
Microsoft Outlook
Embedded Outlook
Calendar
2003, 2007 SSSE Embedded Outlook
Calendar (EOC)
allows users to
access their
Microsoft Outlook
calendar from
within Siebel
Business
Applications.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Supported Software and Standards
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 73
Microsoft
PowerPoint
Office 2003,
2007
Siebel Proposals and
Presentations
Allows end-users
to integrate data
between Siebel
Business
Applications and
Microsoft
PowerPoint.
8.1
Microsoft
PowerPoint
2010 Siebel Proposals and
Presentations
Allows you to
integrate data
between Siebel
Business
Applications and
Microsoft
PowerPoint.
8.1.1.6
Microsoft Word Office 2003,
2007
Siebel Proposals and
Presentations
Allows servers to
generate proposals
and
correspondence in
Microsoft Word
directly from Siebel
Business
Applications.
8.1
Microsoft Word 2010 Siebel Proposals and
Presentations
Allows servers to
generate proposals
and
correspondence in
Microsoft Word
directly from Siebel
Business
Applications.
8.1.1.6
Novell NDS
eDirectory
8.8 Siebel Business
Applications (LDAP
Security Adapter)
Provides LDAP
support (LDAP
Security Adapter).
8.1
Oasis Committee
XLIFF (XML
Localization
Interchange File)
1.0 and 1.1 Siebel Tools File format used to
export and import
strings into the
Siebel repository.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Supported Software and Standards
74
Open Group
Application
Response
Management (ARM)
Standard
2.0 Siebel Business
Applications
Enables
measurement of
application
availability,
performance,
usage, and
transaction
response time.
8.1
OpenText RightFax
(Captaris RightFax)
9.4 Siebel Business
Applications (Siebel
Communications
Server [Send Fax
command, outbound
communication
requests using fax
channel])
Enterprise fax
server that
provides fax
capability for
Siebel application
users.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Supported Software and Standards
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 75
Oracle Access
Manager
10.1.4,
11.1.1.5.0
Siebel Business
Applications
Provides a range of
identity
administration and
security functions
including:
Web Single
Sign-On
User self-
service
Self-
registration
Workflow
functionality
Auditing
Access
reporting
Policy
management
Dynamic group
management
Delegated
administration
8.1
Oracle Internet
Directory
10.1.4, 11g
Siebel Business
Applications
An LDAP-compliant
directory service
implemented as an
application on the
Oracle database.
Available to
customers who are
deploying any
Oracle product that
is LDAP-enabled.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Supported Software and Standards
76
Oracle Virtual
Directory
10.1.4.0.1,
11g
Siebel Business
Applications
Provides the ability
to integrate LDAP-
aware applications
into directory
environments
while minimizing or
eliminating the
requirement to
change either the
infrastructure or
the applications.
8.1
Oracle WebLogic 9.0 Siebel Business
Applications
J2EE application
server.
8.1
Portable Document
Format (PDF)
1.3 and
above
Siebel Bookshelf
Siebel Reports Server
Used for viewing
portable document
format (PDF)
documents.
8.1
SAP R/3 4.6C, 4.7 Siebel Connector for
SAP R/3
SAP Integration
Object Wizard,
IDOC Adapter,
BAPI Adapter and
Receiver. Prebuilt
dataflows are for
SAP R/3 4.6C.
8.1
SAP RFC SDK 4.6C Siebel Connector for
SAP R/3
C library that
provides RFC
access to SAP R/3.
8.1
Satmetrix hashing
function that
permits secured
access to Satmetrix
services
9.5 Siebel Business
Applications
Displays survey
results within
Siebel Business
Applications.
8.1
Sendmail Advanced
Message Server
3.0.2 Siebel Business
Applications
Email server,
provides
functionality for
Siebel application
users.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Ancillary Programs
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 77
Ancillary Programs
The ancillary programs listed in Table 32 are provided with Siebel Business Applications through
licensing agreements with the vendors who own them. The use of all ancillary programs is governed
by the terms of the Software License and Services Agreement (SLSA) between your company and
Oracle.
Instructions for installing the ancillary programs are provided in the Siebel Installation Guide for the
operating system you are using. Your Siebel Business Applications software may include some or all
of the ancillary programs listed in Table 32.
SSL 3.0 Siebel Business
Applications
Used for
encrypting
communications.
8.1
Taxware
International Sales/
Use Tax System
3.4 Siebel eSales, Siebel
Orders, Siebel
Quotes, Siebel
eChannel Partner
Portal, Siebel Order
Management
Provides sales tax
calculation for the
United States and
Canada.
8.1
Taxware
International
WORLDTAX System
2.5 Siebel Sales, Siebel
Orders, Siebel
Quotes, Siebel
Channel Partner
Portal, Siebel Order
Management
Provides tax
calculation for
most European and
many Asian-Pacific
and South-
American
countries.
8.1
Table 31. Supported Software
Vendor and
Product or
Standard Version
Associated Siebel
Module Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Ancillary Programs
78
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Adobe InstallShield
MultiPlatform
compiled runtime
components
5.03 Hotfix Siebel Installer Embedded.
Packages Siebel
Server
components for
installation.
8.1
Apache Software
Foundation Axis
1.2.1 Siebel Installers,
Siebel Update
Server
Embedded.
Invokes Web
Services in
InstallShields
product Update
Service 5.0.
8.1
Apache Software
Foundation Jakarta
TagLibs
1.2 Siebel Email
Marketing Server
Standalone
Embedded. JSP
Standard Tag
Library.
8.1
Apache Software
Foundation JSTL
1.1 or higher Siebel
Management
Server/
Diagnostic
Console
JSP standard tag
library that
provides helper
JSP tags that
enable rapid JSP
page
development
(user interface
development).
8.1
Apache Software
Foundation Log4J
1.2 Siebel Email
Marketing Server
Embedded.
Logging library
for Java.
8.1
Apache Software
Foundation ORO
4.1 Siebel Email
Marketing Server
Embedded. Text
processing Java
classes.
8.1
Apache Software
Foundation Struts
1.1 or higher. Siebel
Management
Server/
Diagnostic
Console
Embedded. Base
library to support
user interfaces
based on the
Model 2
approach.
8.1
Apache Software
Foundation Tomcat
4.1 Siebel Email
Marketing Server
Embedded. Java
servlet
container.
8.1
Supported Software and Ancillary Programs Ancillary Programs
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 79
Apache Software
Foundation Tomcat
5.1 Siebel
Management
Server/
Diagnostic Tool,
Siebel Update
Server
Embedded. Web
container
necessary on the
Management
Server and
Siebel Update
Server.
8.1
Apache Software
Foundation Xalan -
C++
1.5 Siebel System
Software
Embedded. XSLT
stylesheet
processing.
8.1
Apache Software
Foundation Xerces -
C++
2.2 Siebel System
Software
Embedded. XML
parser.
8.1
Basis Technology
Rosette Core Library
for Unicode
4.0.3 Siebel Business
Applications
Embedded. C++
Unicode library
used for
conversion
between code
pages and
Unicode.
8.1
Codejock Software
Xtreme Toolkit Pro
8.70 Siebel Tools Embedded.
Provides
multidocument
windows and
tabbed
document
capabilities.
8.1
Communication
Intelligence
Corporation (CIC)
Inktools for
Windows CE
1.6 Siebel Signature
Capture
Embedded.
Provides
signature
capture on the
handheld device.
8.1
Communication
Intelligence
Corporation (CIC)
iSign
3.1 Siebel Signature
Capture
Embedded.
Provides
signature
viewing and
capture on a
Tablet PC.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Ancillary Programs
80
DataDirect Closed
ODBC Driver for
Oracle
5.1 Siebel Business
Applications
Embedded.
Provides Oracle
Database
connectivity.
8.1
DataDirect Connect
ODBC Driver
Manager
5.1 Siebel Business
Applications
Embedded.
Provides Oracle
Database
connectivity.
8.1
Ektron eWeb Edit
Pro + XML
4.2 Siebel Email
Marketing, Web
Marketing,
Events Manager
Embedded.
Browser-based
editor for
simplified HTML
authoring.
8.1
Field Software
Printer CE
2.67 Siebel Handheld
applications
Embedded.
Packaged into
Siebel Handheld
Client
applications.
Allows printing
from handheld
devices through
portable
printers.
8.1
Fontware 39 Bar
Code Fonts
PC - Compatible
True Type
Siebel Field
Service, Siebel
Bar Code
Embedded.
Fontware Code
39 bar code fonts
in TruType
format for
Windows.
8.1
Fontware 39 Bar
Code Fonts
PCL (UNIX) Siebel Field
Service, Siebel
Bar Code
Embedded.
Fontware Code
39 bar code fonts
in PCL format for
UNIX.
8.1
Haley Authority
Enterprise
5.2c Siebel Tools,
Siebel System
Software
Embedded.
Provides
business rules
designer
support.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Ancillary Programs
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 81
Haley Rules SP 5.2a Siebel Tools,
Siebel System
Software
Embedded.
Provides
business rules
run-time
support.
8.1
IBM Directory
Server
6.0 Siebel Business
Applications
Distributed.
Siebel
integration with
LDAP directory
to support
external user
authentication.
8.1
IBM GSK iKeyMan 7.0.3 Siebel Business
Applications
Distributed.
Utility to
generate
certificate files
for supporting
Secure Sockets
Level (SSL) with
LDAP.
8.1
IBM GSKit 7.0.3 Siebel Business
Applications
Distributed.
Utility to
generate
certificate files
for supporting
SSL with LDAP.
8.1
IBM International
Components for
Unicode
ICU4C 2.4 Siebel Business
Applications
Embedded.
Library used for
conversion
between
codepages and
Unicode.
8.1
IBM LDAP
(Lightweight
Directory Access
Protocol) SDK
6.3 Siebel Business
Applications
Embedded.
Siebel
integration with
LDAP directory
to support
external user
authentication.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Ancillary Programs
82
IBM WebSphere
MQe
2.0 Siebel Store-and
Forward
Messaging
Distributed.
Store-and-
Forward
technology for
Siebel Mobile
Solutions.
8.1
ILOG Configurator 2.3 Siebel
eConfigurator,
Siebel
Configurator,
and Siebel
eAdvisor Bundle
Embedded. C++
library based on
ILOG Solver that
is specially
adapted for
configuring
constrained
structured
systems.
8.1
ILOG Dispatcher 3.3 Siebel
Scheduling
Embedded.
Optimizes the
schedule.
8.1
ILOG Scheduler 5.3 Siebel
Scheduling
Embedded.
Allows booking
of appointments.
8.1
ILOG Solver 5.3 Siebel
eConfigurator,
Configurator
(Version 5.3),
Siebel eAdvisor
Bundle (Version
5.3), Siebel
Scheduling
(Version 5.1)
Embedded. C++
library for
solving
combinatorial
problems and
providing
optimal
solutions.
8.1
IBM Lotus Notes
(Memo Form)
8.0.x, 8.5.x Siebel Send
Email
Embedded.
Allows you to
create email
using Lotus
forms directly
from Siebel
Business
Applications.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Ancillary Programs
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 83
Macrovision
Professional + East
and West Language
Packs
6.3.0 Siebel Installer Embedded.
Packages Siebel
client
components for
installation.
8.1
Mainsoft Visual
MainWin
5.0.4 Siebel Server
Extensions
Embedded.
Facilitates
development on
both Windows
and UNIX
platforms using
a single
codebase.
8.1
Microsoft
cabwiz.exe
2.0 Siebel Consumer
Goods Handheld,
Siebel Pharma
Handheld, Siebel
Medical
Handheld
Embedded. Used
to create CAB
files during the
installation.
8.1
Microsoft Infopath 2003
Requires JRE
version 1.5 or
higher
Siebel
Application
Deployment
Manager
Infopath
templates are
shipped as part
of Management
Server.
8.1
Microsoft SQL
Server CE
2.0 Siebel Handheld Embedded.
RDBMS for
Siebel Handheld
applications.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Ancillary Programs
84
Microsoft Visual
Studio 7.0 Runtime
Components
7.0.9466.0 Siebel Installer Embedded.
Pprogramming
language that
provides support
for functional as
well as object-
oriented and
procedural
programming
with the runtime
support,
libraries,
interoperability,
tools and object
model of the
.NET Framework.
8.1
Motive Profile
Express
2.1 Siebel Business
Applications
Distributed.
Used for
configuration
management,
verification, and
data gathering.
8.1
Mystic River
Softbridge Basic
Language SDK
5.4 Siebel Tools Embedded.
Siebel VB
scripting engine
8.1
Nombas ScriptEase
Integration
Software Developer
Kit (portion of)
4.30c Siebel Tools Embedded.
Siebel eScript
scripting
language.
8.1
Open Group X
Window System
X11 R6 Siebel Web
Server
Extensions
Embedded.
Operating
system libraries
used for Siebel
Object Manager
on UNIX
platforms.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Ancillary Programs
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 85
PocketSoft RTPatch 7.0.1 Siebel Anywhere Embedded.
Allows Siebel
Anywhere to
perform a
differential
between binary
files.
8.1
RSA Security BSAFE
CERT-C
2.7 Siebel Email
Response
Embedded.
Encrypts email
messages.
8.1
RSA Security BSAFE
Crypto-C
6.2 Siebel Business
Applications
Embedded.
Provides data
encryption
algorithms.
8.1
RSA Security BSAFE
Crypto-J
3.5 Siebel Business
Applications
Embedded.
Provides data
encryption
algorithms.
8.1
RSA Security BSAFE
SSL-C
2.6 Siebel Business
Applications
Embedded.
Provides
encryption
between Siebel
Web Server
Extensions and
the Object
Manager.
8.1
RSA Security BSAFE
SSL-J
4.1.6 Siebel Business
Applications
Embedded.
Provides
encryption
between the
Siebel
Application
Server and J2EE
Application
Servers.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Ancillary Programs
86
SAP RFC SDK
compiled header
files
4.6B Siebel Connector
for SAP R/3
Provides RFC
access to SAP R/
3.
NOTE: Only
Oracle and SAP
licensees are
authorized to
use Siebel
Connector for
SAP R/3.
8.1
Search Software
America SSA-
NAME3
2.4 Siebel Data
Quality Matching
Server
Embedded.
Duplicate data
identification.
8.1
Sybase Adaptive
Server Anywhere
(ASA)
9.0.1 Siebel Remote,
Siebel Tools,
Siebel
Application
Deployment
Manager (ADM)
Embedded.
Database engine
used by Siebel
Mobile Web
Client (using
Siebel Remote)
and for the
demonstration
databases. This
software is
shipped with the
Siebel client and
with Siebel
Tools.
8.1
Tetradyne
SourceView ActiveX
Control
3.03 Siebel Tools Embedded.
Provides color-
coded syntax
highlighting to
the Siebel Script
Editor.
8.1
Visual Mining
NetCharts Server
4.6 Siebel Business
Applications
Distributed.
Supports
charting
capabilities
within Siebel
Business
Applications.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Supported Software and Ancillary Programs Apache License Agreement, Version 1.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 87
Apache License Agreement, Version 1.1
Relevant portions of the License Agreements for the Apache products bundled with this Oracle
release are reprinted below.
Siebel Business Applications and other Siebel products include this software, which was developed
by the Apache Software Foundation (www.apache.org). The Apache components are subject to the
following terms and conditions.
The Apache Software License, Version 1.1
Copyright (c) 1999 The Apache Software Foundation. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
The end-user documentation included with the redistribution, if any, must include the following
acknowledgment: This product includes software developed by the Apache Software Foundation
(http://www.apache.org/). Alternately, this acknowledgment may appear in the software itself, if
and wherever such third-party acknowledgments normally appear.
Wintertree Software
Sentry Spelling
Checker Engine
5.14.11.0 Siebel Business
Applications
Embedded.
Provides spell-
checking
capabilities for
Siebel Business
Applications.
8.1
Zlib Compression
Library
1.1.4 Siebel Business
Applications
Embedded.
Compresses file
attachments,
Siebel Remote
files, and Siebel
Internet
Session
Network API
(SISNAPI)
traffic.
8.1
Table 32. Ancillary Programs
Vendor and
Product Version
Associated
Siebel Module
Distribution
Method and
Description
Siebel
Business
Applications
Release
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Apache License Agreement, Version 2.0
88
The names Xerces and Apache Software Foundation must not be used to endorse or promote
products derived from this software without prior written permission. For written permission, please
contact [email protected].
Products derived from this software may not be called Apache, nor may Apache appear in their
name, without prior written permission of the Apache Software Foundation.
THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE
FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
Apache License Agreement, Version 2.0
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
1. Definitions.
License shall mean the terms and conditions for use, reproduction, and distribution as defined by
Sections 1 through 9 of this document.
Licensor shall mean the copyright owner or entity authorized by the copyright owner that is
granting the License.
Legal Entity shall mean the union of the acting entity and all other entities that control, are
controlled by, or are under common control with that entity. For the purposes of this definition,
control means (i) the power, direct or indirect, to cause the direction or management of such entity,
whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding
shares, or (iii) beneficial ownership of such entity.
You (or Your) shall mean an individual or Legal Entity exercising permissions granted by this
License.
Source form shall mean the preferred form for making modifications, including but not limited to
software source code, documentation source, and configuration files.
Object form shall mean any form resulting from mechanical transformation or translation of a
Source form, including but not limited to compiled object code, generated documentation, and
conversions to other media types.
Work shall mean the work of authorship, whether in Source or Object form, made available under
the License, as indicated by a copyright notice that is included in or attached to the work (an example
is provided in the Appendix below).
Supported Software and Ancillary Programs Apache License Agreement, Version 2.0
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 89
Derivative Works shall mean any work, whether in Source or Object form, that is based on (or
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modifications represent, as a whole, an original work of authorship. For the purposes of this License,
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in any medium, with or without modifications, and in Source or Object form, provided that You meet
the following conditions:
(a) You must give any other recipients of the Work or Derivative Works a copy of this License; and
(b) You must cause any modified files to carry prominent notices stating that You changed the files;
and
(c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright,
patent, trademark, and attribution notices from the Source form of the Work, excluding those notices
that do not pertain to any part of the Derivative Works; and
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs Apache License Agreement, Version 2.0
90
(d) If the Work includes a NOTICE text file as part of its distribution, then any Derivative Works
that You distribute must include a readable copy of the attribution notices contained within such
NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at
least one of the following places: within a NOTICE text file distributed as part of the Derivative
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appear. The contents of the NOTICE file are for informational purposes only and do not modify the
License. You may add Your own attribution notices within Derivative Works that You distribute,
alongside or as an addendum to the NOTICE text from the Work, provided that such additional
attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or
different license terms and conditions for use, reproduction, or distribution of Your modifications, or
for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the
Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally
submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions
of this License, without any additional terms or conditions. Notwithstanding the above, nothing
herein shall supersede or modify the terms of any separate license agreement you may have
executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service
marks, or product names of the Licensor, except as required for reasonable and customary use in
describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides
the Work (and each Contributor provides its Contributions) on an AS IS BASIS, WITHOUT
WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation,
any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A
PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or
redistributing the Work and assume any risks associated with Your exercise of permissions under this
License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including
negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly
negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including
any direct, indirect, special, incidental, or consequential damages of any character arising as a result
of this License or out of the use or inability to use the Work (including but not limited to damages
for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial
damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works
thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity,
or other liability obligations and/or rights consistent with this License. However, in accepting such
obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of
any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor
harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your
accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
Supported Software and Ancillary Programs OpenGroup X Window System v.11.6
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 91
To apply the Apache License to your work, attach the following boilerplate notice, with the fields
enclosed by brackets "[]" replaced with your own identifying information. (Don't include the
brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We
also recommend that a file or class name and description of purpose be included on the same printed
page as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in
compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is
distributed on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either
express or implied. See the License for the specific language governing permissions and limitations
under the License.
OpenGroup X Window System v.11.6
Terms and Conditions
COPYRIGHT AND PERMISSION NOTICE
Copyright (c) 1999, 2000, 2001 Compaq Computer Corporation
Copyright (c) 1999, 2000, 2001 Hewlett-Packard Company
Copyright (c) 1999, 2000, 2001 IBM Corporation
Copyright (c) 1999, 2000, 2001 Hummingbird Communications Ltd.
Copyright (c) 1999, 2000, 2001 Silicon Graphics, Inc.
Copyright (c) 1999, 2000, 2001 Sun Microsystems, Inc.
Copyright (c) 1999, 2000, 2001 The Open Group
All rights reserved.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the Software), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of
the Software, and to permit persons to whom the Software is furnished to do so, provided that the
above copyright notice(s) and this permission notice appear in all copies of the Software and that
both the above copyright notice(s) and this permission notice appear in supporting documentation.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Software and Ancillary Programs ICU License - ICU 1.8.1 and Later
92
THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE
COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY
SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING
FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR
OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THIS SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or
otherwise to promote the sale, use or other dealings in this Software without prior written
authorization of the copyright holder.
X Window System is a trademark of The Open Group.
OSF/1, OSF/Motif and Motif are registered trademarks, and OSF, the OSF logo, LBX, X Window
System, and Xinerama are trademarks of the Open Group. All other trademarks and registered
trademarks mentioned herein are the property of their respective owners.
ICU License - ICU 1.8.1 and Later
Copyright and Permission Notice
Copyright (c) 1995-2001 International Business Machines Corporation and others
All rights reserved.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the Software), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of
the Software, and to permit persons to whom the Software is furnished to do so, provided that the
above copyright notice(s) and this permission notice appear in all copies of the Software and that
both the above copyright notice(s) and this permission notice appear in supporting documentation.
THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE
COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY
SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING
FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR
OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THIS SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or
otherwise to promote the sale, use or other dealings in this Software without prior written
authorization of the copyright holder.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 93
9 Supported Upgrade Paths
This chapter describes the supported upgrade paths to Siebel CRM 8.1. This chapter includes the
following topics:
Upgrade Paths for Siebel Enterprise Server
Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
Upgrade Paths for Siebel Enterprise
Server
Upgrading to Siebel CRM 8.1 requires an upgrade of all Siebel supported relational database platform
software. See Table 8 on page 35 for the list of supported relational databases.
Table 33 lists the upgrade paths for Siebel Enterprise Server for Siebel Business Applications and
Siebel Industry Applications.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server
94
Direct upgrade paths to Siebel Industry Applications version 8.1.1 are only supported from version
7.5 or release 8.x of Siebel Business Applications. Siebel CRM 8.1.1 Statement of Direction/Planned
Features and Siebel CRM 8.1.1 Focus on Siebel CRM Industry Applications contain more information.
To locate these documents, within My Oracle Support, navigate to the Knowledge tab, and search for
Doc ID 549362.1 and 751172.1, respectively.
NOTE: The Siebel 8.1.1.3 Fix Pack is the only Fix Pack that contains 7.8 Siebel Business Applications
to 8.1.1 Siebel Industry Applications single-step upgrade scripts. After you have upgraded, apply the
latest Siebel 8.1.1.x Fix Pack.
Table 33. Supported Upgrade Paths for Siebel Business Applications and Siebel Industry
Applications
Siebel Release Supported Language
Siebel Business Applications
Siebel 7 (Siebel 7.5.3) English, French, Spanish, German, Italian, Dutch,
Danish, Japanese, Portuguese - Brazilian, Simplified
Chinese, Czech, Finnish, Korean, Portuguese
Siebel 7 (Siebel 7.7) English, French, German, Spanish, Italian, Dutch,
Japanese
Siebel 7 (Siebel 7.8.2) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel 8 (Siebel 8.0) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel 8 (Siebel 8.1) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel 8 (Siebel 8.1) Siebel Business Applications to Siebel Industry
Applications
Siebel Industry Applications
Siebel 7 (Siebel 7.5.3) English, French, Spanish, German, Italian, Dutch,
Danish, Japanese, Portuguese - Brazilian, Simplified
Chinese, Czech, Finnish, Korean, Portuguese
Siebel 7 (Siebel 7.7) English, French, German, Spanish, Italian, Dutch,
Japanese
Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 95
NOTE: If you are upgrading to the Siebel 8.1.1.3 Fix Pack, the upgrade path is as follows: Upgrade
to Siebel version 8.1.1, Siebel 8.1.1.1, or Siebel 8.1.1.2, and then upgrade to Siebel 8.1.1.3. This
applies to a Siebel database upgrade only.
Upgrade Paths for Siebel Enterprise
Server for IBM DB2/390
Table 34 lists the upgrade paths for Siebel Enterprise Server for Siebel Business Applications and
Siebel Industry Applications.
Siebel 7 (Siebel 7.8.2) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel 8 (Siebel 8.0) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Siebel 8 (Siebel 8.1) English, French, German, Spanish, Italian, Dutch,
Swedish, Danish, Japanese, Portuguese - Brazilian,
Portuguese, Simplified Chinese, Traditional Chinese,
Czech, Finnish, Korean, Hebrew, Thai, Arabic
Table 34. Supported Upgrade Paths for Siebel Business Applications and Siebel Industry
Applications for IBM DB2/390
Siebel Release Supported Language
Siebel Business Applications
Siebel Business Applications (Release 7.5.3) English, German, French, Dutch, Portuguese
Siebel Business Applications (Release 7.7) English, German, French, Dutch, Portuguese,
Simplified Chinese
Siebel Business Applications (Release 7.8.2) English, German, French, Dutch, Portuguese
Siebel Business Applications (Release 8.0) English, German, French, Dutch, Portuguese
Siebel Industry Applications
Siebel Industry Applications (Release 7.5.3) English, German, French, Dutch, Portuguese
Table 33. Supported Upgrade Paths for Siebel Business Applications and Siebel Industry
Applications
Siebel Release Supported Language
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Supported Upgrade Paths Upgrade Paths for Siebel Enterprise Server for IBM DB2/390
96
Siebel Industry Applications (Release 7.7) English, German, French, Dutch, Portuguese,
Simplified Chinese
NOTE: Upgrading from 7.7 Siebel Industry
Applications to 8.1.1 Siebel Industry Applications
for CHS is supported for Unicode.
Siebel Industry Applications (Release 7.8.2) English, German, French, Dutch, Portuguese
Siebel Industry Applications (Release 8.0) English, German, French, Dutch, Portuguese
Table 34. Supported Upgrade Paths for Siebel Business Applications and Siebel Industry
Applications for IBM DB2/390
Siebel Release Supported Language
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 97
10 Product and Feature Availability
for Siebel CRM Version 8.1
This chapter provides information on the product features and availability for Siebel CRM 8.1. It
includes the following topics:
Product Availability Exceptions for Siebel CRM Version 8.1
Feature Availability Exceptions for Siebel CRM Version 8.1
Features Not Supported in Siebel CRM Version 8.1
Product Availability Exceptions for
Siebel CRM Version 8.1
Table 35 lists Siebel CRM version 8.1 product availability exceptions. The feature availability
exceptions are listed in Table 36 on page 99 and in Table 37 on page 101.
Certain Siebel products or features may not be available in specific releases, operating environments
or locales. Often, this is due to third-party product limitations. All known limitations are identified in
this chapter for the specific product release and operating environments. While an individual feature
may not be available in a specific operating environment, the product as a whole will operate as
specified.
Table 35. Product Availability Exceptions for Siebel CRM 8.1
Siebel Product
Limitation
Type Availability Issue
Siebel Billing Management
(Siebel Communication,
Media and Energy)
Release Siebel Billing Management is not available with Siebel
Partner Relationship Management Partner applications.
Siebel Connector for
SAP R/3
Server
operating
system
Not supported with Siebel Server on UNIX midtier
platforms. Support is available with the affected server
component running on Windows.
Siebel Connector for
SAP R/3
Unicode
Processing
Siebel Connector for SAP R/3 integrates to SAP R/3
using SAP code pages. Note that only single and
multidisplay, multiprocess code pages are supported.
Siebel Industry
Applications (MQ Series
Adapter), Siebel
Connector for SAP R/3
Release IBM MQ Series Link for SAP R/3 is no longer supported
with Siebel CRM 8.0 or later.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Product and Feature Availability for Siebel CRM Version 8.1 Product Availability
Exceptions for Siebel CRM Version 8.1
98
Siebel Content Services Language Market Guide content is supported only in U.S. English
(ENU).
Lexus-Nexis content is supported only in U.S. English
(ENU), French, German, Spanish and Italian.
Siebel Incentive
Compensation
Release The Siebel Incentive Compensation products are
neither available with new purchases, nor supported in
this release. If you are interested in Compensation
products, see the Siebel Incentive Compensation
Management product line sold separately or create a
service request (SR) on My Oracle Support.
Siebel Partner Community
and Siebel Partner Portal
Browser Siebel Partner Community and Siebel Partner Portal are
not supported on America Online version 7.
Siebel Partner Relationship
Management Partner
Portal and eSales (Siebel
Communication, Media
and Energy)
Release Advanced MACD (Move, Add, Change, Disconnect)
Order Management functionality is not supported in
PRM Partner Portal and eCustomer (Siebel
Communication, Media and Energy).
Siebel Partner Web
Services
Server
operating
system
Not supported on Windows 2003 or AIX 5L 5.3 due to
a third-party product limitation (webMethods).
Siebel Proposals and
Presentations
Server
operating
system
Not supported with Siebel Server on UNIX midtier
platforms due to a third-party software limitation
(Microsoft). Support is available with the affected
server components running on Windows.
Siebel Handheld
applications
Release Direct Server Sync for Siebel Handheld applications is
not supported with Siebel Server on UNIX midtier
platforms. This limitation does not apply to Companion
Sync, which relies on Siebel Remote for
synchronization to the server. Siebel Remote is
supported on all midtier platforms.
Table 35. Product Availability Exceptions for Siebel CRM 8.1
Siebel Product
Limitation
Type Availability Issue
Product and Feature Availability for Siebel CRM Version 8.1 Feature Availability
Exceptions for Siebel CRM Version 8.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 99
Feature Availability Exceptions for
Siebel CRM Version 8.1
Table 36 lists the feature availability exceptions for Siebel CRM version 8.1.
Table 36. Feature Availability Exceptions for Siebel CRM Version 8.1
Feature (Associated
Siebel Product) Limitation Type Availability Issue
ADSI Security Adapter
(Siebel Business
Applications)
Server operating
system
Due to third-party software limitations
(Microsoft), ADSI Security Adapter is not
supported with Siebel Server on UNIX midtier
platforms.
Correspondence Server operating
system
Due to a third-party software limitation
(Microsoft Word), Correspondence is not
supported with Siebel Server on UNIX midtier
platforms. Support is available with the
affected server component running on
Windows.
Custom Scripts for iBots
(Siebel Delivers)
Platform iBot triggering of custom scripts is not
supported on the following platforms: AIX,
HP-UX IPF, or Solaris. However, scripts can be
run from Windows computers. This feature
applies to the computer where Siebel
Scheduler is installed.
Credit Card Processing
(Siebel eSales, Siebel
Orders, Siebel Quotes)
Unicode processing Due to third-party limitations (Cybersource),
you must encode all parameter data in
Unicode UTF-8. You may use the Transcode
Business Service to convert the data from the
format that Siebel CRM applications use
internally, which is Unicode UTF-16.
Encryption between Java
components built with the
Java Data Bean and the
Siebel Object Manager
(Siebel Business
Applications)
Client operating
system
RSA Crypto-J does not support Microsoft
Windows XP.
Encryption between Java
components built with the
Java Data Bean and the
Siebel Object Manager
(Siebel Business
Applications)
Server operating
system
RSA Crypto-J does not support AIX 5L for the
Java Data Bean.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Product and Feature Availability for Siebel CRM Version 8.1 Feature Availability
Exceptions for Siebel CRM Version 8.1
100
Encryption between Java
components built with the
Java Data Bean and the
Siebel Object Manager
(Siebel Business
Applications)
Client operating
system
If you are using the IBM JVM (Windows NT,
Windows 2000, and AIX), you cannot encrypt
communications between your Java
components and the Siebel Server because
the RSA Crypto-J is not supported on the IBM
JVM.
Integration to Taxware for
sales tax calculations
(Siebel eSales)
Unicode processing Taxware provides limited Unicode support.
For more information about Taxware Unicode
support, see Siebel Sales Handheld Guide on
the Siebel Bookshelf.
Siebel Management Server Platform Siebel Management Server is supported on
Microsoft Windows 2008 with compatibility
mode.
PDF viewing (Siebel
Business Applications)
Language Adobe Acrobat Reader is not supported in
Brazilian Portuguese, Czech, Greek, Arabic,
or Hebrew. UI menu labels do not appear in
Hebrew or Arabic, but PDF files containing
Hebrew text can be viewed with the Adobe
Acrobat Reader.
Send Mail Unicode processing Some Web-based email services, such as
Hotmail and Yahoo Mail, may not display UTF-
8 Plain Text mail correctly and non-ASCII
characters may be represented incorrectly. If
you encounter this problem, use HTML mail
when sending email that contains non-ASCII
characters to Web-based email accounts.
Sending of non-English-
language pages (Siebel
Paging)
Language Not supported in this release.
Siebel Calendar Internationalization Siebel Calendar, which provides Gregorian
calendar functionality, is not configurable for
any other calendar system, such as the
Muslim Hijra calendar, the Japanese Emperor
calendar, or the Buddhist Era calendar.
Siebel Web Engine Release For specific Web client features and functions
that may not be fully supported in this
release, see Siebel Release Notes on My
Oracle Support (Article ID 557191.1).
Spell Checking (Siebel
Business Applications)
Language Spell checking is not supported in Japanese,
Chinese (Simple and Traditional), Czech,
Greek, Arabic, Hebrew, or Korean.
Table 36. Feature Availability Exceptions for Siebel CRM Version 8.1
Feature (Associated
Siebel Product) Limitation Type Availability Issue
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 101
Features Not Supported in Siebel CRM
Version 8.1
Table 37 lists the features that are not supported in Siebel CRM version 8.1. You must use Siebel
Tools to remove these features from the views or applets that you intend to deploy.
Survey Results (Siebel
Business Applications)
Unicode processing Satmetrix does not support double or
multibyte encoding on survey reports, and it
does not support Unicode. Siebel Business
Applications use single-byte encoding for the
URL that is transmitted to Satmetrix to
display a survey report, but Satmetrix will not
be able to display characters that require
double-byte encoding.
Syndicated Data Loading
and Routing (Siebel Sales,
Siebel Service, Siebel Call
Center for Siebel Pharma,
Siebel Clincial, and Siebel
Medical)
Server operating
system and
database
Not supported with Siebel Server on UNIX
midtier platforms. Not supported with Siebel
Database Servers running IBM DB2 UDB.
Tax Calculation (Siebel
eSales, Siebel Orders,
Siebel Quotes)
Server operating
system
Due to third-party software limitations
(Taxware), credit-card processing is not
supported on Microsoft Windows 2003.
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Ask a Question Applet eCustomer, eService Home Page View (eService)
Auction Applet eCustomer, eSales Product Catalog Category Detail View
(eSales)
Product Catalog Category Detail View
Add to Cart (eSales)
Product Catalog Category Detail View
MultiSelect Check Box (eSales)
Product Catalog Category Detail View
Product Basic (eSales)
Table 36. Feature Availability Exceptions for Siebel CRM Version 8.1
Feature (Associated
Siebel Product) Limitation Type Availability Issue
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
102
Branch Locator Applet eCustomer, eSales,
eService
Contact Us Communication Channel
View
Contact Customer Care
Representative Applet
eCustomer, eSales,
eService
Contact Us Communication Channel
View
Map Search Applet Service FS Home Page View
My Compensation Applet Sales Sales Home Page View
Home Page View (WCC)
My Stocks Applet Sales, Service FS Home Page View
Sales Home Page View
Need Advice Applet eCustomer, eSales Home Page View (eCustomer)
Home Page View (eSales)
Product Catalog Category Detail View
(eSales)
Product Catalog Category Detail View
Add to Cart (eSales)
Product Catalog Category Detail View
Category Only (eSales)
Product Catalog Category Detail View
MultiSelect Check Box (eSales)
Product Catalog Category Detail View
Product Basic (eSales)
Product Catalog View (eSales)
Product Detail - Features View
(eSales)
Our Company News Applet Call Center, Service,
Partner Portal
Anonymous User Home Page View
(SCW)
FS Home Page View
Home Page View (WCC)
Home Page View (SCW)
Weather Applet Service FS Home Page View
Web Search Applet Service FS Home Page View
Yellow Pages Applet Service FS Home Page View
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 103
Attribute Pricing Field/Column Call Center, Sales,
Service
Price List Item Applet
Price List Item Applet (Read Only)
Price List Item Form Applet
Product Price List Applet
Auction Privilege Field Call Center, Sales,
Service
User Admin Detail Applet
Auto Allocate, Auto
Substitute, and Allocate Below
Safety Fields
Call Center, Sales,
Service
Product Entry Applet
Product Form Applet
Allow Third Party Lister Field Call Center, Sales,
Service
Catalog Admin Catalog Detail Applet
Branch Locator Hyperlink eService, eCustomer Contact Us Communication Channel
Tiny Applet
Book/Cancel Appointment
Buttons
Call Center, Sales,
Service
Service Request Activity List Applet
Check Availability Button eSales, eCustomer Quote Form Applet Current (eSales)
Compensable Field/Column Call Center, Sales,
Service
Admin Class Product List Applet
Product Entry Applet
Product Form Applet
Product List Applet
Create Auction Button Call Center, Sales,
Service
Product Form Applet
Configuration File Field Call Center, Sales,
Service
Product Entry Applet
Product Form Applet
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
104
Customize Button Call Center, Sales,
Service, eSales,
eCustomer
Asset Mgmt Asset Detail Applet
FS Agreement Item List Applet
Order Entry- Line Item List Applet
Product Form Applet (eSales)
Product List Applet - Add to Cart
(eSales)
Product Template Item List Applet
Product Template Item List Applet 2
Quote Item List Applet
Customizable Field/Column Call Center, Sales,
Service, eSales,
eCustomer
Admin Class Product List Applet
Price List Item Applet
Product Entry Applet
Product Form Applet
Product List Applet
Product Template Item List Applet
Product Template Item List Applet 2
Quote Item List Applet (eSales)
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 105
Collaborative Resources
Button
Call Center, Sales,
Service Partner Portal
Account Form Applet (SCW)
Account List Applet (SCW)
Activity List Applet (SCW)
Campaign List Administration Applet
Campaign List Administration Applet
(SCW)
Contact Form Applet (SCW)
Contact List Applet (SCW)
Opportunity Form Applet (SCW)
Opportunity List Applet (SCW)
Project Entry Applet
Quote Form Applet
Quote Form Applet (SCW)
Quote Form Applet Current (SCW)
Quote List Applet (SCW)
Service Request Detail Applet
Service Request List Applet (SCW)
Complex Product Pricing
Model Field/Column
Call Center, Sales,
Service
Price List Item Applet
Price List Item Form Applet
Product Price List Applet
Decision Issues, Auctions,
Training, and Events Tree
Nodes
Call Center, Sales,
Service, Partner Portal
User Catalog Explorer Applet
User Catalog Explorer Applet (SCW)
Delta Order Button Call Center, Sales,
Service
Order Entry Line Item List Applet
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Product and Feature Availability for Siebel CRM Version 8.1 Features Not Supported
in Siebel CRM Version 8.1
106
Get Advice Button Call Center, Sales,
Service
Order Entry Order Form Applet
Dashboard
Order Entry Order Form Applet
Dashboard (Sales)
Order Entry Order List Applet
Order Entry Order List Applet (Sales)
Quote Form Applet
Quote List Applet
Interactive Designer Project
Field
Call Center, Sales,
Service
Catalog Admin Catalog Detail Applet
Make a Payment Link
Check My Bills Link
eService, eCustomer eService Account Quick Links Applet
New User Hyperlink Partner Portal Login Applet
Pricing Model Field Call Center, Sales,
Service
Price List Form Applet
Price List Form Applet (Hidden)
Price List Form Applet - Child
Price List Item Form Applet
Siebel Marketing Campaign
Field
Call Center, Sales,
Service, Partner Portal
Campaign Description Parent Form
Applet
Campaign Description Parent Form
Applet Admin
Campaign List Administration Applet
(SCW)
Web Survey Session Column Call Center, Sales,
Service
Campaign Response List Applet
Table 37. Feature Availability Exceptions Applicable to Siebel CRM 8.1
Feature
Siebel CRM
Application Views and Applets Affected
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S 107
Index
No index is available with this guide.
Siebel System Requirements and Supported Platforms Version 8.1, Rev. S
Index
108