SGHA

Standard
Ground Handling
Agreement
IATA SGHA
2004/1998
SAS Ground Services
Quality and cost efficiency in ground handling.
www.sasground.com
Introduction
Introduction 2

SGHA 2004/1998
Standard Ground Handling Agreement 2004
Definitions 10
Main Agreement 12
Annex A Ground Handling Services 23
Annex B Simplified Procedure 56
Main Agreement 62
Aircraft, calendar, contacts,
Aircraft Types & Liability 114
Calendar 2007, 2008, 2009 115
Personal Notes 118
Contacts 120
2 Introduction
Stockholm in March, 2007
Dear reader,
SAS Ground Services is an independent subsidiary in the
SAS Group and the third largest ground handlers in Europe.
We provide contracted ground services to almost 80 airlines
big and small, frills or no frills many of them competitors
to the SAS Group airlines.
We make it our business to offer a trouble-free delivery
based on a comprehensive range of high quality and cost-
efficient ground handling services worldwide. We are also
among the industry leaders in the area of automated
solutions.
Previously a part of an airline, SAS Ground Services has
a high degree of competence within safety and security.
Your customers will benefit from an organization with highly
trained and quality conscious personnel.
Safety, quality and on-time performance are our primary
goals. Our customers are provided with regular quality
reports, which they also can download from personal pages
on our website www.sasground.com.
We would be happy to meet you to discuss how your airlines
needs could be accommodated. Until then, I hope that this
pocket version of the IATA Standard Ground Handling
Agreement 1998/2004 can be of good use to you.
Yours sincerely,
Hans-Otto Halvorsen
President
SGHA 2004/1998
I
n
t
r
o
d
u
c
t
i
o
n
3
Introduction
SGHA 2004/1998
Welcome to SAS Ground Services
Choose SAS Ground Services as your ground handling supplier.
You will benefit from an organization with highly trained personnel,
evolved through long experience of developing efficient ground
handling services for the airline industry.
You will have at your disposal the resources and skills of the leading
Scandinavian provider of ground services for airlines. Youll be in
good hands working with an enthusiastic team of specialists
dedicated to shaping a more efficient world of travel.
As one of the industry leaders in the field of automated solutions for
ground handling we give you access to innovative yet well-proven
products. They provide added value for your customers and at the
same time simplify and increase the cost-efficiency of your
operations.
A flexible, harmonized product offer
We know that needs vary and therefore let you decide how you
engage our services and the type of service package you feel best
suits your needs.
You might require a full service product covering all aspects of
ground handling. This can include proposals for more cost-efficient
solutions in areas such as centralized departure control or
automated check-in and boarding.
Some customers use us in the role of integrator. We are then
responsible for supplying a complete range of services to their
specification from our own production or in combination with that
of our sub contractors.
If you prefer, we can also offer other solutions. You decide.
We are on hand to advise and assist you in selecting the product mix
that best satisfies your needs and contributes to your profitability.
4 Introduction
SGHA 2004/1998
We have what you need...
SGS offers high quality and cost-efficient services. We are among
the industry leaders in the area of automated solutions within
ground handling. The range of services we offer you includes:
Passenger services
Arrival service
Check-in service
Gate service
Irregularity services
Lost and found
Lounge services
Security and VIP service
Transfer service

Other services
Cargo and mail services
Central departure control
Consulting services
Crew services
Financial services
Flight Deck Operations
Manual development
Medical services
Ships library
Surface transportation
Systems development
Ticket sales
Management duties
Purchasing services
Station management
Supervision
Station inspection
Training
Ramp services
Baggage handling
Interior cleaning
Cooling/heating
De-icing/anti-icing
Load control
Loading/unloading
Marshalling
Moving of aircraft
Parking
Pre departure inspections
Ramp fueling/
de-fueling operations
Ramp to flight deck-
communication
Safety measures
Sealing of aircraft
Starting
Transfer service
Water & waste
I
n
t
r
o
d
u
c
t
i
o
n
5
Introduction
SGHA 2004/1998
...and its easy to buy
We make it our business to offer you trouble-free, full service
delivery based on a comprehensive range of ground handling
services. We also make it easy for you to get just what you need.
You can specify what you want from our complete list of passenger,
ramp and aircraft services. Or you can select one or more of our
ready-made product mixes, Basic or Advanced, and complement
these with any additional services you may require.
Basic services
Ideal for your airline if you prioritize a straightforward service
product, the keyword of which is simplicity. It provides fast and
efficient no-frills handling without extras. It is specially developed
to suit the needs of the point-to-point airline.
Advanced services
If your airline operates a more comprehensive, network-based
traffic program, this is the right product for you. It offers an optimal
solution for your passengers and your operational requirements. It
ensures the smoothest possible flows and puts passengers needs
and well-being into focus.
Additional services
We also provide a range of services not directly related to ground
handling. They are designed to assist airlines that wish to provide a
higher level of support to their operative staff or to outsource given
tasks to a reliable external provider.
6 Introduction
SGHA 2004/1998
Omtanke is a Scandinavian word that is hard to translate.
It embraces feelings like warmth, care, consideration and empathy.
We believe that a ground handling supplier should do more than
provide cost efcient, seamless solutions. Sure, we know the airline
business inside out and offer you a full range of handling services and
trouble-free delivery. But to us it is just as important that we take care
of your customers in a welcoming manner.
Our personnel know the importance of providing handling with a
touch of Scandinavian omtanke.
We are a full-service provider of airline ground handling and airport
services, and a separate company since 2004. We are the third
biggest ground handler in Europe, with operations in Europe, Asia
and USA.
www.sasground.com
Handling needs omtanke
I
n
t
r
o
d
u
c
t
i
o
n
7
Introduction
SGHA 2004/1998
Disclaimer
SAS Ground Services is not responsible for any information
concerning the IATA Ground Handling Agreement published in this
booklet. The cross-references between the articles of the 2004
version and 1998 version are made only for your convenience and
do not constitute any legal obligation against SAS Ground Services.
SAS Ground Services
www.sasground.com
SGHA 2004/1998
S
G
H
A

2
0
0
4
Standard Ground Handling Agreement (SGHA),
Version 2004
Definitions 10

Main Agreement 12

Annex B Simplified Procedure 56
10
SGHA 2004/1998
Definitions and Terminology
For the sake of clarity, the following definitions and termi-
nology apply to the SGHA:
Airport Terminal means all buildings used for arrival and
departure handling of aircraft.
Arrange (or Make Arrangements for) implies that the
Handling Company may request an outside agency to perform
the service in question. The charge of the outside agency shall
be paid by the Carrier. The Handling Company assumes no
liability toward the Carrier for such arrangements.
As Mutually Agreed or By Mutual Agreement or By the
Carriers Request, it is recommended that, whenever this
terminology is used, such items be supported by specific
documentation or reference.
Cargo includes the Carriers service cargo and company mail.
The Carriers Aircraft means any aircraft owned, leased,
chartered, hired or operated or otherwise utilised by or on
behalf of the Carrier and in respect of which the Carrier has
either expressly or implicitly contracted, instructed or other-
wise requested the Handling Company to perform or carry out
any ground handling service(s).
Departure Control System (DCS) means an automated method
of performing check-in, capacity and load control and dispatch
of flights.
Direct Loss means a loss arising naturally or directly from an
occurrence and which excludes remote, indirect, consequential,
or special losses or damages, such as loss of revenue or loss
of profit.
Electronic Data Interchange (EDI) means the computer-to-
computer (application-to-application program pro cessing)
transmission of business data in a standard format.
Loads means baggage, cargo, mail and any aircraft supplies
including ballast.
Owning Carrier means a carrier who is the owner or lessee of
a Unit Load Device.
Definitions
11
SGHA 2004/1998
S
G
H
A

2
0
0
4
Passengers includes the Carriers service and free passengers.
Provide implies that the Handling Company itself assumes
responsibility for the provision of the service in question.
Receiving Carrier means a carrier who receives a Unit Load
Device from a transferring carrier at a transfer point.
Special Shipments means, for example, perishables, live
animals, valuables, vulnerable cargo, news material, dangerous
goods etc.
Specialiced Cargo Products means, for example, express
cargo, courier shipments, same day delivery.
Technical Landing is a landing for other than commercial
reasons where no physical change of load occurs.
Ticket means either the document entitled Passenger Ticket
and Baggage Check or any electronic ticket data held in the
Carriers data base.
Transferring Carrier means a carrier who transfers a Unit Load
Device to a receiving carrier at a transfer point.
Transit Flight is an aircraft making an intermediate landing for
commercial reasons where a change of load occurs.
Truck Handling means loading and/or unloading a truck
operating as a Truck Service.
Truck Service means a service operated by truck on behalf of
an airline carrying loads documented in accordance with the
applicable IATA and/or ICAO rules, regulations and procedures.
In the Main Agreement and in Annex A, the word aircraft will
read truck and flight will read truck service when it con-
cerns the handling of a truck as meant under the above defini-
tions. In Section 5, Item 5.3.1(a) of Annex A, the word vehicle
means a conveyance of any kind to be used within the ramp
area for transport of cargo between warehouse and truck or
between two trucks or between two warehouses.
Turnround Flight is an aircraft terminating a flight and subse-
quently originating another flight following a complete change
of load.
Unit Load Devices (ULDs) means devices which interface
directly with an aircraft restraint system and are registered by
the IATA ULD Technical Board.
Definitions
12
SGHA 2004/1998
1998
Article 1
Provision of Services
1.1 1.1 General
The services will be made available within the limits
of possibilities of the Handling Company and in ac-
cordance with the applicable IATA and/or ICAO and/or
other governing rules, regulations and procedures.
It is not considered necessary or possible to specify
every detail of the services it being generally under-
stood what such services comprise and the standards
to be attained in their performance.
1.2 1.2 Documents for Ground Handling
Documents used for ground handling will be the
Handling Companys own documents, where applic-
able, provided these documents comply with stan-
dardised formats that may apply under IATA and/or
ICAO and/or other governing rules, regulations and
procedures.
1.3 1.3 Scheduled Flights
The Handling Company agrees to provide for the
Carriers Aircraft for flights operating on an agreed
schedule at the location(s) mentioned in the
Annex(es) B, those services of Annex A as are listed
in the Annex B for the respective locations. The
Carrier, in turn, agrees to inform the Handling
Company as soon as possible about any changes of
schedule and/or frequencies and/or types of air-
craft.
1.4 1.4 Extra Flights
The Handling Company will also provide the services
to the Carriers Aircraft for flights in addition to the
agreed schedule at the same locations, provided that
reasonable prior notice is given and the provision of
such additional services will not prejudice commit-
ments already undertaken.
Main Agreement
13
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
1.5 1.5 Priority
In case of multiple handling, priority shall, as far as
possible, be given to aircraft operating on schedule.
1.6 1.6 Emergency Assistance
In case of emergency, including but not limited to,
forced landings, accidents or acts of violence, the
Handling Company shall without delay and without
waiting for instructions from the Carrier take all rea-
sonable and possible measures to assist passengers
and crew and to safeguard and protect from loss or
damage baggage, cargo and mail carried in the air-
craft.
The Carrier shall reimburse the Handling Company at
cost for any extra expenses incurred in rendering
such assistance.
1.7 1.7 Additional Services
As far as possible, the Handling Company will, upon
request, provide to the Carrier any additional services.
Such services may be governed by special conditions
to be agreed between the Parties.
1.8 1.8 Other Locations
In case of occasional flights of the Carriers Aircraft
at locations which are not designated in the present
Agreement, where the Handling Company maintains
a ground handling organisation, the Handling
Company shall, on request, make every effort, subject
to the means locally available, to furnish necessary
services.
Article 2
Fair Pracices
2.1 2.1 The Handling Company will take all practicable mea-
sures to ensure that sales information contained in
the Carriers flight documents is made available for
the purposes of the Carrier only.
2.2 2.2 Neither Party to this Agreement shall disclose any
information contained in Annex(es) B to outside
parties without the prior consent of the other Party,
unless such information is specifically required by
Main Agreement
14
SGHA 2004/1998
1998
applicable law or by governmental or authorities
regulations, in which case the other Party will be
notified accordingly.
Article 3
Subcontracting of Services
3.1 3.1 The Handling Company is entitled to delegate any of
the agreed services to subcontractors with the
Carriers consent, which consent shall not be unrea-
sonably withheld. It is understood that, in this case,
the Handling Company shall nevertheless be respon-
sible to the Carrier for the proper rendering of such
services as if they had been performed by the
Handling Company itself. Any subcontracting of serv-
ices and the provider(s) thereof, will be recorded in
the Annex(es) B.
3.2 3.2 The Carrier shall not appoint any other person, com-
pany or organisation to provide the services which
the Handling Company has agreed to provide by
virtue of this Agreement, except in such special cases
as shall be mutually agreed between the Parties.
Article 4
Carriers Representation
4.1 4.1 The Carrier may maintain at its own cost, its own
representative(s) at the location(s) designated in the
Annex(es) B. Such representative(s) and representa-
tive(s) of the Carriers Head Office may inspect the
services furnished to the Carrier by the Handling
Company pursuant to this Agreement, advise and
assist the Handling Company and render to the
Carriers clients such assistance as shall not interfere
with the furnishing of services by the Handling
Company.
4.3 4.2 The Carrier may, by prior written notice to the Handling
Company and at its own cost, engage an organisation
(hereinafter referred to as the Supervisor) to super-
vise the services of the Handling Company at the
location(s) designated in Annex(es) B. Such notice
shall contain a description of the services to be
supervised.
Main Agreement
15
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
The Supervisor shall have the same authority as
defined above in Sub-Article 4.1 for the Carriers own
representative.
4.3 4.3 Such assistance, when performed by the Carriers
representative(s) and/or Supervisor(s) will be the
sole responsibility of the Carrier, unless requested
by the Handling Company.
Article 5
Standard of Work
5.1 5.1 The Handling Company shall carry out all technical
and flight operations services as well as other ser-
vices also having a safety aspect, for example, load
control, loading of aircraft and handling of dangerous
goods, in accordance with the Carriers instructions,
receipt of which must be confirmed in writing to the
Carrier by the Handling Company.
In the case of absence of instructions by the Carrier,
the Handling Company shall follow its own standard
practices and procedures provided they comply
with the applicable IATA and/or ICAO and/or other
governing rules, regulations and procedures.
5.2 5.2 The Handling Company will carry out all other services
Changed in accordance with the Carriers procedures and in-
structions, or as mutually agreed. In the case of
absence of instructions by the Carrier, the Handling
Company shall follow its own standard practices and
procedures.
5.3 5.3 The Handling Company agrees to take all possible
steps to ensure that, with regard to contracted ser-
vices, the Carriers Aircraft, crews, passengers and
load receive treatment not less favourable than that
given by the Handling Company to other Carriers or
its own comparable operation at the same location.
5.4 5.4 The Handling Company agrees to ensure that
authorisations of specialised personnel performing
services for the Carrier are kept up-to-date. If at any
time the Handling Company is unable to provide
authorised personnel as requested by the Carrier, the
Handling Company shall inform the Carrier immediately.
Main Agreement
16
SGHA 2004/1998
1998
5.5 5.5 The Carrier shall supply the Handling Company with
sufficient information and instructions to enable the
Handling Company to perform its handling properly.
5.6 5.6 In the provision of the services as a whole, due regard
shall be paid to safety, security, local and interna-
tional regulations, applicable IATA and/or ICAO and/
or other governing rules, regulations and procedures
and the aforementioned request(s) of the Carrier in
such a manner that delays and damage to the Carriers
Aircraft and load are avoided and the general public
is given the best impression of air transport.
5.7 5.7 The Handling Company must report to the Carriers
representative immediately all loss of or damage,
threatened or actual, to aircraft and loads noticed in
the course of the handling or which in any other way
comes to the knowledge of the Handling Company.
5.8 5.8 The Parties shall reach mutual agreement on the
quality standards for any services, not excluding
those covered by Sub-Article 5.1 above. Such quality
stan dards for a specific location may form part of the
applicable Annex B. The Handling Company agrees
to take all possible steps to ensure that, with regard
to contracted services, the agreed upon quality
standards will be met.
5.9 The Carrier may at its own cost, by prior written notice,
New audit the designated services in the applicable
Annex(es) B. Such notice shall contain a description
of the area(s) to be audited. The Handling Company
shall cooperate with the Carrier and will undertake
any corrective action(s) required.
Article 6
Remuneration
6.1 6.1 In consideration of the Handling Company providing
the services, the Carrier agrees to pay to the Handling
Company the charges set out in the respective
Annex(es) B. The Carrier further agrees to pay the
proper charges of the Handling Company and to
discharge all additional expenditure incurred for
providing the services referred to in Sub-Articles 1.4,
1.6, 1.7 and 1.8.
Main Agreement
17
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
6.2 6.2 The charges set out in Annex(es) B do not include:
any charges, fees or taxes imposed or levied by the
Airport, Customs or other authorities against the
Carrier or the Handling Company in connection with
the provision of services herein by the Handling
Company or in connection with the Carriers flights.
expenses incurred in connection with stopover and
transfer passengers and with the handling of pas-
sengers for interrupted, delayed or cancelled flights.
Such charges, fees, taxes or other expenses as out-
lined above shall be borne ultimately by the Carrier;
Article 7
Accounting and Settlement
7.1 7.1 The Handling Company shall invoice the Carrier monthly
with the charges arising from the provision of the
handling services of Annex A as listed in Annex(es) B
at the rates of charges set out in Annex(es) B.
7.2 7.2 Settlement shall be effected through the IATA Clearing
House unless otherwise agreed in Annex(es) B.
Article 8
Liability and Indemnity
In this Article, all references to:
(a) the Carrier or the Handling Company shall
include their employees, servants, agents and sub-
contractors;
(b) ground support equipment shall mean all equip-
ment used in the performance of ground handling
services included in Annex A, whether fixed or mobile,
and
(c) act or omission shall include negligence.
8.1 8.1 Except as stated in Sub-Article 8.5, the Carrier shall
not make any claim against the Handling Company
and shall indemnify it (subject as hereinafter pro-
vided) against any legal liability for claims or suits,
including costs and expenses incidental thereto, in
respect of:
(a) delay, injury or death of persons carried or to be
carried by the Carrier;
Main Agreement
18
SGHA 2004/1998
1998
(b) injury or death of any employee of the Carrier;
(c) damage to or delay or loss of baggage, cargo or
mail carried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated
by, or on behalf of, the Carrier and any consequential
loss or damage; arising from an act or omission of the
Handling Company in the performance of this
Agreement unless done with intent to cause damage,
death, delay, injury or loss or recklessly and with the
knowledge that damage, death, delay, injury or loss
would probably result.
PROVIDED THAT all claims or suits arising hereunder
shall be dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall
notify the Carrier of any claims or suits without undue
delay and shall furnish such assistance as the Carrier
may reasonably require.
PROVIDED ALSO THAT where any of the services
performed by the Handling Company hereunder re-
late to the carriage by the Carrier of passengers, bag-
gage or cargo direct to or from a place in the United
States of America then if the limitations of liability
imposed by Article 22 of the Warsaw Convention
would have applied if any such act or omission had
been committed by the Carrier but are held by a Court
not to be applicable to such act or omission committed
by the Handling Company in performing this
Agreement then upon such decision of the Court the
indemnity of the Carrier to the Handling Company
hereunder shall be limited to an amount not exceed-
ing the amount for which the Carrier would have been
liable if it had committed such act or omission.
8.2 8.2 The Carrier shall not make any claim against the
Handling Company in respect of damage, death, delay,
injury or loss to third parties caused by the operation
of the Carriers aircraft arising from an act or omission
of the Handling Company in the performance of this
death, delay, injury or loss or recklessly and with
Main Agreement
19
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
8.3 8.3 (a) notwithstanding the provisions of Sub-Article 8.1,
in the case of claims arising out of surface transporta-
tion which is provided on behalf of the Carrier and is
part of the operation of loading/embarking or unload-
ing/disembarking and/or is covered by the Carriers
Contract of Carriage the indemnity shall not exceed
the limits specified in the said Contract of Carriage.
(b) in the case of claims arising out of surface trans-
portation which is not provided on behalf of the
Carrier and/or is not part of the operation of loading/
embarking or unloading/disembarking and/or is not
covered by the Carriers Contract of Carriage the
waiver and indemnity herein contained shall not apply.
8.4 8.4 The Handling Company shall not make any claim
against the Carrier and shall indemnify it (subject as
hereinafter provided) against any legal liability for
claims or suits, including costs and expenses inciden-
tal thereto, in respect of:
(a) injury to or death of any employees of the Handling
Company, its servants, agents or subcontractors;
and
(b) damage to or loss of property owned or operated
by, or on behalf of, the Handling Company and any
consequential loss or damage;
arising from an act or omission of the Carrier in the
performance of this Agreement unless done with
intent to cause damage, death, delay, injury or loss or
recklessly and with knowledge that damage, death,
delay, injury or loss would probably result.
8.5 8.5 Notwithstanding Sub-Article 8.1(d), the Handling
Changed Company shall indemnify the Carrier against any
physical loss of or damage to the Carriers Aircraft
caused by the Handling Companys negligent act or
omission PROVIDED ALWAYS THAT the Handling
Companys liability shall be limited to any such loss
of or damage to the Carriers Aircraft in an amount not
exceeding the level of deductible under the Carriers
Hull All Risk Policy which shall not, in any event, ex-
ceed USD 1,500,000 except that loss or damage in
respect of any incident below USD 3,000 shall not be
indemnified.
Main Agreement
20
SGHA 2004/1998
1998
For the avoidance of doubt, save as expressly stated,
this Sub-Article 8.5 does not affect or prejudice the
generality of the provisions of Sub-Article 8.1 includ-
ing the principle that the Carrier shall not make any
claim against the Handling Company and shall indem-
nify it against any liability in respect of any and all
consequential loss or damage howsoever arising.
Article 9
Arbitration
9.1 In the event of any dispute or claim concerning the
Changed scope, meaning, construction or effect of this
Agreement, the parties shall make all reasonable ef-
forts to resolve disputes amongst themselves. Failing
mutual resolution of the dispute, the parties may elect
to resolve the dispute through arbitration (either by
a single arbitrator or a panel of arbitrators). In the
event that the parties fail to agree to an arbitration
process, the dispute shall be settled in accordance
with the laws of the state or jurisdiction set out in
Annex(es)b, by the courts set out in Annex(es) b with-
out regard to principles of conflict of laws.
Article 10
Stamp Duties, Registration Fees
10.1 10.1 All stamp duties and registration fees in connection
with this Agreement, which may be prescribed under
the national law of either Party to this Agreement, are
payable by that Party.
the national law of the location(s), as mentioned in
the Annex(es) B and not being a location situated in
the country of either Party to this Agreement will be
shared equally between the Parties.
Article 11
Duration, Modification and Termination
11.1 11.1 This Agreement shall be effective from the date
specified in the respective Annex(es) B. It shall su-
persede any previous arrangements between the
Main Agreement
21
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Parties governing the provision of services at loca-
tions for which there are valid Annex(es) B to this
Agreement.
11.2 11.2 Modification of, or additions to this Agreement shall
be recorded in Annex(es) B.
11.3 11.3 Any notice referred to under this Article 11 given by
one Party under this Agreement shall be deemed
properly given if sent by registered letter, or by other
means where proof of receipt or acknowledgement
is obtained, to the respective office of the other Party
as recorded in the Annex(es) B. In the case of a
registered letter notice shall be considered to be
served on the date of receipt.
11.4 11.4 This Main Agreement shall continue in force until
terminated by either Party giving sixty days prior
notice to the other Party.
11.5 11.5 Termination by either Party of all or any part of the
services to be furnished at a specific location requires
sixty days prior notice to the other Party. In the event
of part termination of services, consideration shall be
given to an adjustment of charges.
11.6 Any Annex(es) B to this Agreement exceeding a
New defined period of validity, shall continue in effect until
terminated by either party providing sixty days prior
11.6 11.7 In the event of the Carriers or the Handling Companys
permit(s) or other authorisation(s) to conduct its air
transportation services, or to furnish the services
provided for in the Annex(es) B, wholly or in part,
being revoked, cancelled, or suspended, that Party
shall notify the other Party without delay and either
Party may terminate the Agreement or the relevant
Annex(es) B at the effective date of such revocation,
cancellation or suspension by giving to the other
Party notice thereof within twenty-four hours after
such event.
11.7 11.8 Either Party may terminate this Agreement and its
Annexes at any time if the other Party becomes insol-
Main Agreement
22
SGHA 2004/1998
1998
vent, makes a general assignment for the benefit of
creditors, or commits an act of bankruptcy or if a peti-
tion in bankruptcy or for its reorganisation or the re-
adjustment of its indebtedness be filed by or against
it, provided the petition is found justified by the
appropriate authority, or if a receiver, trustee or liqui-
dator of all or substantially all of its property be
appointed or applied for.
11.8 11.9 Both Parties shall be exempt from obligation if prompt
notification is given by either Party in respect of any
failure to perform its obligations under this Agreement
arising from any of the following causes;
labour disputes involving complete or partial stop-
page of work or delay in the performance of work;
force majeure or any other cause beyond the control
of either Party.
11.9 11.10 In the event of the Agreement or part thereof being
terminated by notice or otherwise, such termination
shall be without prejudice to the accrued rights and
liabilities of either Party prior to termination.
11.10 11.11 The Handling Company shall have the right at any time
to vary the charges set out in the Annex(es) B pro-
vided, however, that the Handling Company has given
notice in writing to the Carrier not less than sixty days
prior to the revised charges becoming effective. The
notice shall specify the revised charges which the
Handling Company proposes to introduce, together
with the date on which they are to be brought into
effect.
11.10 11.12 Notwithstanding Article 11.11, when changes occur
New in the schedule, and/or frequencies and/or types of
aircraft, other than those set out in Annex(es) B,
which affect the handling costs, either Party shall
have the right to request an adjustment to the hand-
ling charges as from the date of the change provided
that the Party concerned does inform the other Party
within thirty days of the change.

Main Agreement
23
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Annex A Ground Handling Services
Table of contents
Section 1
Representation, Administration and Supervision
1.1 1.1 General
13.2 1.2 Administrative Functions
13.1 1.3 Supervision and/or Co-ordination of Services
Contracted by the Carrier with Third Party(ies)
Section 2
Passenger Services
4.1 2.1 General
4.2 2.2 Departure
4.3 2.3 Arrival
4.5 2.4 Remote / Off Airport Services
4.6 2.5 Intermodal Transportation by Rail, Road or Sea
Section 3
Ramp Services
4.4 3.1 Baggage Handling
6.1 3.2 Marshalling
6.2 3.3 Parking
7.5 3.4 Cooling and Heating
6.3 3.5 Ramp to Flight Deck Communication
6.4 3.6 Loading and Unloading
6.5 3.7 Starting
6.6 3.8 Safety Measures
6.7 3.9 Moving of Aircraft
7.1 3.10 Exterior Cleaning
7.2 3.11 Interior Cleaning
7.3 3.12 Toilet Service
7.4 3.13 Water Service
7.7 3.14 Cabin Equipment
7.8 3.15 Storage of Cabin Material
12.2 3.16 Catering Ramp Handling
7.6 3.17 De-Icing/Anti-Icing Services and Snow/Ice
Removal
Annex A
24
SGHA 2004/1998
1998
Section 4
Load Control, Communications and Flight
Operations
2.1 4.1 Load Control
2.2 4.2 Communications
10.1 4.3 Flight Operations General
10.2 4.4 Flight Operations Flight Preparations at the
Airport of Departure
10.3 4.5 Flight Operations Flight Preparations at a Point
Different from the Airport of Departure
10.4 4.6 Flight Operations En-route Flight Assistance
10.5 4.7 Flight Operations Post-flight Activities
10.6 4.8 Flight Operations En-route Re-despatch
10.7 4.9 Flight Operations Crew Administration
Section 5
Cargo and Mail Services
5.1 5.1 Cargo and Mail Handling General
5.2.6 5.2 Customs Control
5.1.8 5.3 Irregularities Handling
5.1-5.3 5.4 Document Handling
5.2 5.5 Physical Handling Outbound / Inbound
5.4 5.6 Transfer / Transit Cargo
5.5 5.7 Post Office Mail
Section 6
Support Services
1.1.6 6.1 Accommodation
2.3 6.2 Automation / Computer Systems
3.1/3.2 6.3 Unit Load Device (ULD) Control
8.1.3 6.4 Fuel Farm (Depot)
8.1 6.5 Ramp Fuelling/Defuelling Operations
8.2 6.6 Replenishing of Oils and Fluids
11.1/11.2 6.7 Surface Transport
12.1/12.2 6.8 Catering Services Liaison and Administration

Annex A
25
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Section 7
Security
14.1 7.1 Passenger and Baggage Screening and
Reconciliation
14.2 7.2 Cargo and Post Office Mail
14.3 7.3 Catering
14.4 7.4 Aircraft Security
14.5 7.5 Additional Security Services
Section 8
Aircraft Maintenance
9.1 8.1 Routine Services
9.2 8.2 Non-routine Services
9.3 8.3 Material Handling
9.4 8.4 Parking and Hangar Space

Annex A
26
SGHA 2004/1998
1998
Section 1
Representation, Administration and
Supervision
1.1 1.1 General
1.1.1 1.1.1 (a) Provide
or
(b) Arrange for
guarantee or bond to facilitate the Carriers acti-
vities.
1.1.2 1.1.2 Liaise with local authorities.
1.1.3 1.1.3 Indicate that the Handling Company is acting as hand-
ling agent for the Carrier.
1.1.4/ 1.1.4 Inform all interested Parties concerning movements
10.4.2 of the Carriers aircraft.
13.2.1 1.2.1 Establish and maintain local procedures.
13.2.2 1.2.2 Take action on communications addressed to the
Carrier.
13.2.3 1.2.3 Prepare, forward and file reports/statistics/docu-
ments and perform other administrative duties.
10.1.2/ 1.2.4 Maintain the Carriers manuals, circulars, etc.,
13.2.4 connected with the performance of the services.
13.2.5 1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier invoices, supply orders, hand-
ling charge notes, work orders
1.1.5 1.2.6 Effect payment, on behalf of the Carrier, including but
not limited to:
(a) Airport, customs, police and other charges relat-
ing to the services performed.
(b) Cost for provisions of bond guarantee.
(c) Out-of-pocket expenses, accommodation, trans-
port, etc..
13.1 1.3 Supervision and/or Co-ordination of Services
Contracted by the Carrier with Third Party(ies)
13.1.10 1.3.1 (a) Supervise
(b) Co-ordinate
services contracted by the Carrier with third
party(ies)
Annex A
27
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
13.1.3 1.3.2 Ensure that the third party(ies) is(are) are informed
about operational data and Carriers requirements in
a timely manner.
13.1.2 1.3.3 Liaise with the Carriers designated representative
13.1.4 1.3.4 Verify availability and preparedness of staff, equip-
ment, Loads, documentation and services of the third
party(ies) to perform the services.
13.1.8 1.3.5 Meet aircraft upon arrival and liaise with crew.
13.1.10 1.3.6 Decide on non-routine matters
13.1.11 1.3.7 Verify despatch of operational messages.
13.1.9/ 1.3.8 Note irregularities and inform the Carrier.
13.1.13

Annex A
28
SGHA 2004/1998
1998
Section 2
Passenger Services
4.1 2.1 General
4.1.1 2.1.1 Inform passengers and / or public about time of arrival
and /or departure of Carriers aircraft and surface
transport.
4.1.2 2.1.2 Make arrangements for stopover, transfer and transit
passengers and their baggage and inform them about
services available at the airport.
4.1.3 2.1.3 When requested by the Carrier,
(a) Provide
or
(b) Arrange for
special equipment, facilities and specially trained
personnel, for assistance to
(1) Unaccompanied minors.
(2) Disabled passengers.
(3) VIPs.
(4) Transit without visa passengers (TWOVs).
(5) Deportees.
(6) Special medical transport
(7) Others, as specified in Annex B.
4.1.4 2.1.4 Assist passengers when flights are interrupted,
delayed or cancelled.
4.1.5 2.1.5 If applicable, arrange storage of baggage in the
Customs bonded store (any fees to be paid by the
passenger).
4.1.6 2.1.6 (a) Notify the Carrier of complaints and claims made
by the Carriers passengers.
(b) Process such claims
4.1.7 2.1.7 Handle lost, found and damaged property matters.
New (a) Accept baggage irregularity reports
(b) Enter data into baggage tracing system
(c) Maintain baggage tracing system files for period
specified in Annex B
(d) Make payments for incidental expenses
(e) Arrange for delivery of delayed baggage to
passengers
(f ) Handle communications with passengers
4.1.8 2.1.8 Report to the Carrier any irregularities discovered in
passenger and baggage handling.
Annex A
29
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
4.1.9/ 2.1.9 (a) Provide
or
4.1.10 (b) Arrange for
(1) Check-in position(s),
(2) Service counter(s) / desk(s) for other purposes,
(3) Lounge facilities,
(4) Porter services,
(5) Other services as specified in Annex B
2.1.10 Perform on behalf of the Carrier the following sales
New functions
(a) Reservations
(b) Issuance of transportation documents
(c) E-ticketing
as specified in Annex B
4.2 2.2 Departure
2.2.1 Perform pre-flight editing
New
4.2.12 2.2.2 Manage Automated Check-in device(s) and
(1) Provide
or
(2) Arrange for
(a) Stock control
New (b) Stock replenishment
(c) Bosting
(d) Routine maintenance
(e) Servicing and repair
(f ) Other, as specified in Annex B
4.2.1 2.2.3 Check and ensure
(a) that tickets are valid for the flight(s) for which they
are presented. The check shall not include the fare.
(b) that tickets presented are not blacklisted in the
industry ticket service data base. Blacklisted
documents shall not be honoured and immedi-
ately reported to the Carrier.
4.2.2 2.2.4 (a) Check travel documents (passports, visas,
vaccination and other certificates) for the flight(s)
concerned, but without the Handling Company
having any liability.
New (b) Enter required passenger and/or travel document
information into Carriers and/or government
system.
Annex A
30
SGHA 2004/1998
1998
4.2.3/ 2.2.5 (a) Weigh and/or measure checked and/or cabin
4.2.4 baggage,
(b) Record baggage figures for
(1) Initial flight.
(2) Subsequent flight(s).
4.2.5 2.2.6 Excess baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons
2.2.7 Tag checked and/or cabin baggage for
New (a) Initial flight.
(b) Subsequent flight(s).
4.2.3 2.2.8 Effect conveyance of checked baggage to the baggage
sorting area
2.2.9 Effect conveyance of oversized checked baggage to
New the baggage sorting area
4.2.6 2.2.10 Collect airport and /or any other service charges from
departing passengers.
4.2.7 2.2.11 (a) Carry out the Carriers seat allocation or selection
system
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons for
(1) Initial flight.
4.2.10 2.2.12 Handle
(a) Denied Boarding process
(b) Denied Boarding Compensation
4.2.8 2.2.13 Direct passengers through controls to departure
gate
2.2.14 At the gate perform
New (a) Check-in
(b) Check baggage
(c) Verification of travel documents
(d) Upgrades and downgrades
(e) Handling of stand-by list
(f ) Verification of cabin baggage
(g) Manage the boarding process
4.2.9 (h) Reconciliation of passenger numbers with aircraft
documents prior to departure
(i) Other gate functions as specified in Annex B

Annex A
31
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
4.3 2.3 Arrival
2.3.1 (a) Perform
or
New (b) Arrange for
opening/closing aircraft passenger doors
4.3.1 2.3.2 Direct passengers from aircraft through controls.
2.3.3 (a) Provide
or
New (b) Arrange for
(1) Transfer desk/connection services
(2) Baggage recheck
4.5 2.4 Remote / Off Airport Services
4.5.1 2.4.1 Inform passengers/public about time of arrival/
departure.
4.5.2 2.4.2 Handle departing passengers and baggage.
4.5.3 2.4.3 Carry out passenger and baggage handling as
described in Sub-Sections 2.1, 2.2 and 2.3.
4.5.4 2.4.4 Direct departing passengers to connecting transport
to the airport.
4.5.5 2.4.5 Handle passengers arriving from the airport.
4.5.6 2.4.6 Deliver baggage to passengers in accordance with
local procedures.
4.6 2.5 Inter-modal Transportation by Rail, Road or Sea
4.6.1 2.5.1 Handle departing passengers and baggage
4.6.2/ 2.5.2 Carry out passenger and baggage handling as
4.6.6 described in Sub-Sections 2.1, 2.2 and 2.3, where
applicable, substituting rail, road or sea transporta-
tion for aircraft, and flight(s), and terminal for
airport.
4.6.3 2.5.3 Direct departing passengers to connecting trans-
port.
4.6.4 2.5.4 Load baggage on connecting transport, as directed
by the rail, road or sea transport operator.
4.6.5 2.5.5 Handle arriving passengers and baggage from the rail,
road or sea transport operator.
4.6.7 2.5.6 Direct arriving passengers through controls to the
Carriers flight departure services.
4.6.8 2.5.7 Offload baggage from connecting transport, as
directed by the rail, road or sea transport operator
and transfer it to the Carriers airport services.
Annex A
32
SGHA 2004/1998
1998
Section 3
Ramp Services
4.4.1 3.1.1 Handle baggage in the baggage sorting area.
4.4.2 3.1.2 Prepare for delivery onto flights
(a) Bulky baggage
(b) ULDs
4.4.3 3.1.3 Establish the number and/or weight of
(a) Bulky baggage
(b) Built - up ULDs
and provide the load control unit with the information
4.4.4 3.1.4 Offload
(a) Bulky baggage
(b) ULDs.
3.1.5 Prioritise baggage delivery to claim area.
4.3.2 3.1.6 Deliver to claim area
(a) Baggage
(b) Oversize baggage
4.4.5/ 3.1.7 Transfer baggage
4.4.6 (a) Provide
or
(b) Arrange for
(1) Sortation of transfer baggage.
(2) Storage of transfer baggage prior to despatch
(storage time limits to be specified in Annex B).
(3) Transport of transfer baggage to the sorting area
of the receiving carrier.
4.4.7 3.1.8 Handle crew baggage.
6.1 3.2 Marshalling
6.1.1 3.2.1 (a) Provide
or
(b) Arrange for
marshalling at arrival and/or departure.
6.2 3.3 Parking
6.2.1 3.3.1 (a) Provide
(b) Position and/or remove
wheelchocks.
Annex A
33
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
6.2.2 3.3.2 Position and/or remove
(a) Landing gear locks.
(b) Engine blanking covers.
(c) Pitot covers.
(d) Surface control locks.
(e) Tailstands and/or aircraft tethering.
(f ) Other items as specified in Annex B (e.g. safety
cones)
6.2.3 3.3.3 (a) Provide
or
(b) Arrange for
ground power
7.5.1 3.4.1 (a) Provide
or
(b) Arrange for
cooling unit.
7.5.2 3.4.2 (a) Provide
or
(b) Arrange for
heating unit.
6.3.1 3.5.1 Provide headsets.
6.3.2 3.5.2 Perform ramp to flight deck communication
(a) During tow-in and/or push-back.
(b) During engine starting.
(c) For other purposes.
6.4 3.6 Loading and Unloading
6.4.1 3.6.1 (a) Provide
or
(b) Arrange for
(1) Passenger steps.
(2) Flight deck steps.
(3) Suitable loading bridges
6.4.2 3.6.2 (a) Provide
or
(b) Arrange for
(1) Passenger
(2) Crew
transport between aircraft and airport terminals.
Annex A
34
SGHA 2004/1998
1998
6.4.3 3.6.3 (a) Provide
or
(b) Arrange for
equipment for loading and/or unloading.
6.4.4 3.6.4 (a) Provide
or
(b) Arrange for
equipment and personnel to perform baggage delivery
and pick-up at aircraft.
6.4.4/ 3.6.5 (a) Provide
or
equipment for transport and assembly of
(1) Baggage
(2) Cargo
(3) Mail
(4) Documents
between agreed points on the airport
6.4.6/ 3.6.6 (a) Unload aircraft, returning lashing materials to the
6.4.7 Carrier.
(b) Load and secure Loads in the aircraft
(c) Operate in-plane loading system.
6.4.8 3.6.7 Redistribute Loads in aircraft.
6.4.9 3.6.8 Open, close and secure aircraft hold doors.
(a) Aircraft lower deck
(b) Aircraft main deck
6.4.11 3.6.9 (a) Provide
or
(b) Arrange for
ballast
6.4.12 3.6.10 (a) Provide
or
(b) Arrange for
safeguarding of all Loads requiring special handling
( e.g. valuables ) during
(1) Loading / unloading
(2) Transport between aircraft and designated point
on the airport
Annex A
35
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
6.5 3.7 Starting
6.5.1 3.7.1 (a) Provide
or
(b) Arrange for
air start unit.
6.6.1 3.8.1 (a) Provide
or
(b) Arrange for
fire-fighting and other protective equipment.
6.7.1 3.9.1 (a) Provide
or
(b) Arrange for
tow-in and/or push-back tractor.
6.7.1 3.9.2 (a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling
Company
(c) Store and maintain towbar(s) provided by the
Carrier
6.7.1 3.9.3 (a) Tow in and/or push back aircraft.
(b) Tow aircraft between other agreed points.
(c) Provide authorised cockpit brake operator in
connection with towing.
(d) Provide wing-walker(s)
7.1.1/ 3.10.1 Perform cleaning of
7.1.2 (a) Flight deck windows.
(b) Cabin windows.
(c) Aircraft integral steps
7.1.3 3.10.2 Wipe excess oil from engine nacelles and landing
gear.
7.1.4 3.10.3 Clean wings, engine nacelles and landing gear.
Annex A
36
SGHA 2004/1998
1998
7.2.1 3.11.1 Clean flight deck, if specified, under the control of a
person authorised by the Carrier
(a) Empty ash trays.
(b) Dispose of litter.
(c) Clear waste from seat back stowages and racks.
(d) Wipe crew tables.
(e) Clean seats.
(f ) Mop floor.
(g) Clean flight deck inside windows.
7.2.2/ 3.11.2 Clean passenger and crew compartments (other than
7.2.4 flight deck)
(a) Empty ash trays
(b) Dispose of litter
(c) Clear waste from overhead stowages
(d) Wipe tables
(e) Clean and tidy seats, seat belts, seat back pockets
and passenger service units
(f ) Clean floors (carpets and surrounds)
7.2.3 (g) Empty and clean refuse bins
(h) Clean surfaces in pantries, galleys (sinks, working
surfaces, ovens and surrounds) and toilets (wash
basins, bowls, seats, mirrors and surrounds)
(i) Remove, as necessary, any contamination caused
by airsickness, spilled food or drink and offensive
stains
( j) Clean telephones, fax machines, LCD screens and
other equipment
7.2.6 3.11.3 Clean cabin windows.
7.2.7 3.11.4 Clean
(a) Cargo compartments.
(b) ULDs
7.2.8 3.11.5 Fold and stow blankets.
7.2.9 3.11.6 Make up berths.
7.2.10 3.11.7 Change
(a) Head rest covers.
(b) Pillow covers.
Covers to be supplied by the Carrier.
7.2.11/ 3.11.8 Collect and/or distribute in
7.7.2 (a) Cabin
(b) Toilets
items provided by the Carrier.
Annex A
37
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
7.2.12 3.11.9 Disinfect and/or deodorize aircraft with
(a) Materials provided by Carrier
(b) Materials provided by Handling Company
7.2.13 3.11.10 (a) Remove
(b) Destroy
food and material left over from incoming flights.
7.2.14 3.11.11 (a) Provide
or
(b) Arrange for
laundering of
(1) Cabin blankets
(2) Linen
7.3.1 3.12.1 (a) Provide
or
(b) Arrange for
toilet service
3.12.2 (a) Empty, clean, flush toilets and replenish fluids.
(b) Provide the trituator / disposal service
7.4.1 3.13.1 (a) Provide
or
(b) Arrange for
water service
7.4.2 3.13.2 (a) Drain water tanks.
7.4.1(c) (b) Replenish water tanks with drinking water.
7.7 3.14 Cabin Equipment
7.7.1 3.14.1 Rearrange cabin by
(a) Removing
(b) Installing
(c) Repositioning
cabin equipment, for example, seats and cabin
divider(s).
7.8.1 3.15.1 (a) Provide
or
(b) Arrange for
suitable storage space for the Carriers cabin material.
7.8.2 3.15.2 Take inventory.
Annex A
38
SGHA 2004/1998
1998
7.8.3 3.15.3 (a) Provide
or
(b) Arrange for
replenishment of stocks.
12.2.1 3.16.1 Unload/load and stow catering supplies from/on air-
craft.
12.2.2 3.16.2 Transfer catering supplies on aircraft.
12.2.3 3.16.3 Transport catering supplies between aircraft and
agreed points.
Removal
7.6.1 3.17.1 Remove snow from aircraft without using de-icing
fluid.
7.6.2 3.17.2 (a) Provide
or
(b) Arrange for
(1) Anti-icing units.
(2) De-icing units.
7.6.3 3.17.3 Provide de-icing/anti-icing fluids
7.6.4 3.17.4 Remove frost, ice and snow from aircraft using de-
icing fluid. Fluids to receive purity and contamination
inspection prior to use.
7.6.5 3.17.5 Apply anti-icing fluid to aircraft.
7.6.6 3.17.6 Supervise performance of de-icing/anti-icing opera-
tions.
7.6.7 3.17.7 Perform final inspection after de-icing/anti-icing
operations and inform flight crew of results.

Annex A
39
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Section 4
Load Control, Communications and
Flight Operations
2.1.1 4.1.1 Convey and deliver flight documents between the
aircraft and appropriate airport buildings.
2.1.2 4.1.2 (a) Prepare
(b) Sign
(c) Distribute
(d) Clear / process
(e) File
documents, including but not limited to, loading in-
structions, loadsheets, weight and balance charts,
Captains load information and manifests where:
(1) Load Control is performed by the Handling
Company
(2) Load Control is performed by the Carrier
(3) Load Control is performed by a third party
2.1.3 4.1.3 (a) Compile
(b) Analyse
(c) Send
(d) Maintain
statistics and reports.
2.2.1 4.2.1 (a) Compile
(b) Receive, process and send
all messages in connection with the services per-
formed by the Handling Company, using the Carriers
originator code or double signature procedure
(c) Perform EDI (electronic data interchange) trans -
actions
(d) Inform the Carriers representative of the contents
of such messages.
2.2.2 4.2.2 Maintain a message file containing all above mentioned
messages pertaining to each flight for a minimum of
90 ninety days.
2.2.3 4.2.3 (a) Provide
(b) Operate
means of communication between the ground station
and the Carriers aircraft.
Annex A
40
SGHA 2004/1998
1998
10.1 4.3 Flight Operations General
10.1.1 4.3.1 Inform the Carrier of any known project affecting the
operational services and facilities made available to
its aircraft in the areas of responsibility as specified
in Annex B.
10.1.3 4.3.2 After consideration of the Carriers instructions,
suggest the appropriate action to pilot-in-command
in case of operational irregularities, taking into
account the meteorological conditions, the ground
services and facilities available, aircraft servicing, possi-
bilities and the overall operational requirements.
10.1.4 4.3.3 Maintain a trip file by collecting all documents speci-
fied by the Carrier, all messages received or origi-
nated in connection with each flight and dispose of
this file as instructed by the Carrier.
10.2 4.4 Flight Operations Flight Preparation at the
10.2.1 4.4.1 (a) Provide
or
(b) Arrange for
meteorological documentation and aeronautical
information for each flight.
10.2.1 4.4.2 Deliver documentation to the aircraft
10.2.2 4.4.3 Analyse the operational conditions and
(a) Prepare
(b) Request
(c) Sign
(d) Make available
the operational flight plan according to the instruc-
tions and data provided by the Carrier.
10.2.3/ 4.4.4 (a) Prepare
10.2.8 (b) Request
(c) Sign
(d) File
(e) Monitor
(1) The Air Traffic Services (ATS) Flight Plan.
(2) The Carriers slot time allocation with the appro p-
riate ATS
10.2.4 4.4.5 Provide the crew with the required briefing.
Annex A
41
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
10.2.5 4.4.6 (a) Prepare
(b) Sign
(c) Deliver
(1) The fuel order
(2) The fuel distribution form.
10.2.6 4.4.7 Hand out flight operation forms and obtain signature
of the pilot-in-command, where applicable.
10.2.7 4.4.8 Provide ground handling party(ies) with the required
weight and fuel data
10.3 4.5 Flight Operations Flight Preparation at a Point
Different from the Airport of Departure
10.3.1 4.5.1 Arrange for the provision of the meteorological docu-
ments and aeronautical information.
10.3.2 4.5.2 Analyse the operational conditions and
(a) Prepare
(b) Request
(c) Sign
the flight plan.
10.3.3 4.5.3 Send to the Carrier or its representative at the airport
of departure,
(a) The operational flight plan,
(b) The ATS Flight Plan,
(c) Information for crew briefing,

10.4 4.6 Flight Operations En-route Flight Assistance
10.4.1/ 4.6.1 Monitor movement of the flight
10.4.4/ (a) Within
10.4.8 (b) Beyond
VHF range and provide all possible assistance as
necessary. Inform the Carrier of flight progress, any
irregularities and actions taken.
10.5 4.7 Flight Operations Post-flight Activities
10.5.1 4.7.1 Obtain a debriefing from incoming crews, distributing
reports or completed forms to offices concerned,
whether governmental or the Carriers.
Annex A
42
SGHA 2004/1998
1998
10.6 4.8 Flight Operations En-route Re-despatch
10.6.1 4.8.1 Analyse meteorological information and the opera-
tional flight conditions for re-despatch, calculate and
plan according to the data provided by the aircraft
en-route and inform the pilot-in-command about the
results.
10.7 4.9 Flight Operations Crew Administration
10.7.1 4.9.1 Distribute relevant crew schedule information pro-
vided by the Carrier to all parties concerned.
10.7.2 4.9.2 Arrange hotel accommodation for crew layover
(a) Scheduled
(b) Non-scheduled
10.7.3 4.9.3 (a) Provide
or
(b) Arrange for
crew transportation,
10.7.4 4.9.4 Direct crews through airport facilities
10.7.5 4.9.5 Liaise with hotel(s) on crew call and pick-up timings.
10.7.6 4.9.6 (a) Prepare crew allowance forms.
(b) Pay crew allowances.
10.7.7 4.9.7 Inform the designated Carrier representative of any
crew indisposition or potential absence.
Annex A
43
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Section 5
Cargo and Mail Services
5.1 5.1 Cargo and Mail Handling General
5.1.1 5.1.1 (a) Provide
or
(b) Arrange for
warehouse handling and storage facilities for
(1) General Cargo
(2) Special Shipments
(3) Specialised Cargo Products
(4) Mail
(c) Store cargo
(d) Take appropriate action to prevent theft of, or
damage to cargo and/or mail
5.1.2/ 5.1.2 (a) Provide
or
equipment for the handling of
(1) General Cargo
(2) Special Shipments
(4) Mail
5.1.3/ 5.1.3 (a) Provide
or
handling services for:
(1) General Cargo
(2) Special shipments
(4) Mail
(5) Diplomatic Mail
(6) Diplomatic Cargo
(7) Company Mail
5.1.4 5.1.4 (a) Issue
(b) Obtain
Receipt upon delivery of cargo
5.1.5 Monitor cargo delivery
5.1.12 5.1.6 Take action to prevent theft or unauthorised use of, or
damage to the Carriers pallets, containers, nets,
straps, tie-down rings and other material in the cus-
tody of the Handling Company. Notify the Carrier
immediately of any damage to or loss of such items.
Annex A
44
SGHA 2004/1998
1998
5.2 Customs Control
5.2.7 5.2.1 Prepare Customs documentation for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.6 5.2.2 Obtain Customs clearance for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.1.6 5.2.3 Place cargo under Customs control for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.1.7 5.2.4 Present to Customs, cargo for physical examination.
5.3 Irregularities Handling
5.1.8 5.3.1 Take immediate action in respect of irregularities,
damage or mishandling of dangerous goods and
other special shipments.
cargo handling
5.1.10 5.3.3 Handle lost, found and damaged cargo
5.1.11 5.3.4 (a) Notify the Carrier of complaints and claims
(b) Process claims.
5.3.5 5.3.5 Take action when consignee refuses acceptance and
payment.
5.4 Document Handling
5.2.5 5.4.1 (a) Prepare air waybill
(b) Check all documents to ensure shipment may be
carried.The check shall not include the rates
charged.
(c) Obtain capacity/booking information for the
Carriers flights.
(d) Split air waybill. Forward applicable copies of
manifests and air waybills to the Carrier.
(e) Prepare cargo manifest(s)
(f ) Provide the load control unit with Special Load
Notification.
(g) When applicable return copy of air waybill to
shipper, endorsed with flight details.
Annex A
45
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
5.3.3 5.4.2 (a) Notify consignee or agent of arrival of shipments
(b) Make available cargo documents to consignee or
agent.
5.3.4 5.4.3 (a) Provide
or
(b) Arrange for
(1) Collection of Charges Collect as shown on the
air waybill
(2) Collection of other charges and fees as shown on
the air waybill
(3) Credit to consignees or agents
5.2 5.5 Physical Handling Outbound / Inbound
5.2.1/ 5.5.1 Accept cargo, ensuring that
5.3 (a) Machine-readable cargo labels are affixed and
processed
(b) Manual labels are affixed and processed
(c) Shipments are ready for carriage
(d) The weight and volume of the shipments are
checked
(e) The regulations for the carriage of special cargo,
particularly the IATA Dangerous Goods
Regulations (DGR), IATA Live Animals Regulations
(LAR), and others have been complied with.
5.2.2 5.5.2 Tally and assemble for dispatch cargo for the Carriers
flights
5.2.3 5.5.3 Prepare
(a) Bulk cargo
(b) ULDS
for delivery onto flights.
5.2.4 5.5.4 Establish the weight of
(a) Bulk cargo
(b) Built-up ULDS
and provide the load control unit with deadload
weights.
5.3.1 5.5.5 (a) Offload bulk cargo from vehicles
(b) Check incoming cargo against air waybills and
manifests.
(c) Break down ULDS
5.3.2 5.5.6 Release cargo to the consignee or agent
Annex A
46
SGHA 2004/1998
1998
5.4 5.6 Transfer/Transit Cargo
5.4.1 5.6.1 Identify transfer/transit cargo.
5.4.2 5.6.2 Prepare transfer manifests for cargo to be transported
by another carrier.
5.4.3 5.6.3 (a) Provide
or
(b) Arrange for
transport to the receiving carriers warehouse under
cover of Transfer Manifest
(1) On airport,
(2) Off airport
5.4.4 5.6.4 Accept/prepare
(a) Transfer cargo
(b) Transit cargo
for onward carriage.
5.5.2 5.7.1 Check incoming mail against Post Office mail docu-
ments.
5.5.2 5.7.2 In case of missing documentation, issue substitutes
5.5.3 5.7.3 Deliver inbound mail to
(a) On airport postal facility
(b) Off airport postal facility
together with Post Office mail documents, against
receipt from postal authorities.
5.7.4 Pickup outgoing mail from Postal Facility
New (a) On airport
(b) Off airport
5.5.4 5.7.5 Check outgoing mail from postal authorities against
mail documents. Give receipt of acceptance of mail
to postal authorities.
5.5.5 5.7.6 Handle and check transfer mail against accompanying
mail documents.
5.7.7 (a) Prepare or
New (b) Arrange for
(1) Bulk mail
(2) ULDs
For delivery onto flights.
Annex A
47
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
5.7.8 Establish the weight of
New (a) Bulk mail
(b) Built-up ULDS
weights.
5.5.6 5.7.9 Distribute incoming and/or outgoing post office mail
documents
5.5.7 5.7.10 Handle lost, found and damaged mail and report all
irregularities to the Carrier and postal authorities.
5.5.8 5.7.11 Maintain a file on all mail including irregularities for a
period of time to be specified in Annex B

Annex A
48
SGHA 2004/1998
1998
Section 6
Support Services
6.1 Accommodation
1.1.6 6.1.1 Provide facilities for the Carriers representative(s).
(a) Office space
(b) Storage space
(c) Other facilities
2.3 6.2 Automation / Computer Systems
2.3.1 6.2.1 (a) Provide
or
(b) Arrange
and
(c) Operate
equipment to enable access to
(1) Carriers system
(2) Handling Companys system
(3) Other system
2.3.2 6.2.2 Access the following functions in
(a) Carriers system
(b) Handling Companys system
(c) Other system for
(1) Training programmes.
(2) Passenger reservations and sales
(3) Passenger service
(4) Baggage reconciliation.
(5) Baggage tracing.
(6) Operation, weight and balance and load control
(7) Cargo reservations and sales
(8) Cargo handling
(9) Maintenance
(10) Other functions
3.1/3.2 6.3 Unit Load Device (ULD) Control
3.1.1 6.3.1 (a) Provide
or
(b) Arrange for
storage space for ULDs
(1) Passenger ULDs
(2) Cargo ULDs
Annex A
49
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
3.1.3 6.3.2 Take action to prevent damage, theft or unauthorised
use of the Carriers ULDs in the custody of the
Handling Company. Notify the Carrier immediately of
any damage or loss.
3.2.1 6.3.3 (a) Take physical inventory of ULD stock and maintain
records.
(b) Compile and despatch ULD control messages
3.2.2 6.3.4 Prepare ULD exchange control documentation for all
transfers of ULDs and obtain signature(s) of the
transferring and receiving carrier(s) or approved third
parties and distribute copies.
3.2.3 6.3.5 Handle lost, found and damaged ULDs and notify the
Carrier of such irregularities.
6.4 Fuel Farm (Depot)
6.4.1 Liaise with fuel farm suppliers.
8.1.2/ 6.4.2 (a) Inspect the Carriers fuel farm product deliveries
8.1.3 for contamination, prior to storage. Notify the
Carrier of results.
(b) Inspect fuel farm storage and/or appliances.
Notify the Carrier of results.
8.1 6.5 Ramp Fuelling / Defuelling Operations
8.1.1 6.5.1 Liaise with ramp fuel suppliers.
8.1.2 6.5.2 Inspect fuel vehicles and/or appliances for conta mi-
nation.
8.1.4 6.5.3 Supervise fuelling/defuelling operations.
8.1.5 6.5.4 Prepare aircraft for fueling/defuleing.
8.1.6 6.5.5 Drain water from aircraft fuel tanks. Perform water
detection checks.
8.1.8 6.5.6 (a) Provide
or
(b) Arrange for
approved fuelling/defuelling equipment.
8.1.9 6.5.7 Fuel/defuel aircraft with quantities of products re-
quested by the Carriers designated representative
8.1.10 6.5.8 Check and verify the delivered fuel quantity
8.1.11 6.5.9 Deliver the completed fuel order to the Carriers
designated representative.
8.1.12 6.5.10 Maintain records of all fuelling/defuelling opera-
tions
Annex A
50
SGHA 2004/1998
1998
8.2.1 6.6.1 Liaise with suppliers.
8.2.2 6.6.2 (a) Perform or
(b) Supervise
replenishing operations
8.2.3 6.6.3 (a) Provide
or
(b) Arrange
and
(c) Operate
special replenishing equipment.
11.1 6.7 Surface Transport
11.1.1 6.7.1 (a) Provide
or
(b) Arrange for
the transport of
(1) Passengers
(2) Baggage
(3) Cargo and/or mail
(4) Empty ULDs
(5) Others
between
(a) Airport and town terminal
(b) Airport and other agreed points
(c) Separate terminals at the same airport
11.2.1 6.7.2 Make all necessary arrangements for special transport
within the limit of local possibilities.
12.1 6.8 Catering Services Liaison and Administration
12.1.1 6.8.1 Liaise with the Carriers catering supplier.
12.1.2 6.8.2 Handle requisitions made by the Carriers authorised
representative.

Annex A
51
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Section 7
Security
Reconciliation
14.1.1 7.1.1 (a) Provide
or
(b) Arrange for
(1) Matching of passengers against established
profiles
(2) Security questioning
14.1.2 7.1.2 (a) Provide
or
(b) Arrange for
(1) Screening of checked baggage.
(2) Screening of transfer baggage.
(3) Screening of mishandled baggage.
(4) Physical examination of checked, transfer and
mishandled baggage
(5) Identification of security cleared baggage.
14.1.3 7.1.3 (a) Provide
or
(b) Arrange for
(1) Screening of passengers.
(2) Screening of cabin/unchecked baggage.
(3) Physical examination of passengers and cabin/
unchecked baggage
14.1.4 7.1.4 (a) Provide
or
(b) Arrange for
(1) Identification of passengers prior to boarding.
(2) Reconciliation of boarded passengers with their
baggage.
(3) Positive baggage identification by passengers
(4) Offloading of baggage for passengers who fail to
board the aircraft.
Annex A
52
SGHA 2004/1998
1998
14.2.1 7.2.1 (a) Provide
or
(b) Arrange for
(1) Control of access to the cargo facilities.
(2) Screening of cargo and/or mail.
(3) Physical examination of cargo.
(4) Holding of cargo and/or mail for variable periods.
(5) Secure storage of cargo and/or mail.
(6) Decompression/pressure chamber

14.3 7.3 Catering
14.3.1 7.3.1 (a) Provide
or
(b) Arrange for
(1) Control of access to the catering unit.
(2) Security supervision during food preparation.
(3) Security check of catering uplifts.
(4) Sealing of food and/or bar trolleys/containers.
(5) Physical examination of catering vehicles prior
to loading.
14.4 7.4 Aircraft
14.4.1 7.4.1 (a) Provide
or
(b) Arrange for
control of access to
(1) Aircraft.
(2) Designated areas.
14.4.2 7.4.2 (a) Provide
or
(b) Arrange for
(1) Search of aircraft.
(2) Guarding of aircraft.
(3) Guarding of designated areas.
(4) Security of baggage in the baggage make-up area.
(5) Sealing of aircraft.
Annex A
53
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
14.4.3 7.4.3 (a) Provide
or
(b) Arrange for
security personnel
(1) To safeguard all Loads during the transport
between aircraft and designated locations
(2) During offloading and loading of aircraft.
14.5.1 7.5.1 (a) Provide
or
(b) Arrange for
additional security services

Annex A
54
SGHA 2004/1998
1998
Section 8
Aircraft Maintanance
9.2.4 8.1.1 Maintain the Carriers technical manuals, handbooks,
catalogues, etc.
9.1.1 8.1.2 Perform line inspection
9.1.2 8.1.3 Enter in the aircraft log and sign for the performance
of line inspection
9.1.3 8.1.4 Enter remarks in aircraft log regarding defects
observed during the inspection.
New 8.1.5 Sign Air Worthiness Release (AWR)
9.1.4 8.1.6 Perform
(a) Pre-departure inspection
(b) Ice-check
immediately before aircraft departure.
9.1.5 8.1.7 Provide personnel to assist the flight crew or ground
staff in the performance of the inspection.
9.2.1 8.2.1 Rectify defects entered in the aircraft log as reported
by the crew or revealed during the inspection, to the
extent requested by the Carrier. However, major
repairs must be separately agreed upon between the
Parties.
9.2.2 8.2.2 Enter in aircraft log and sign for the action taken.
9.2.3 8.2.3 Report technical irregularities and actions taken to
the Carriers maintenance base.
9.2.5 8.2.4 (a) Provide
or
(b) Arrange for
engineering facilities, tools and special equipment to
the extent available.
9.2.6 8.2.5 Move aircraft under its own power
Annex A
55
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
9.3.1 8.3.1 (a) Obtain Customs clearance for
(b) Administer
the Carriers spare parts, power plant and/or equip-
ment.
9.3.2 8.3.2 Provide periodic inspection of the Carriers spare
parts and/or spare power plant.
9.3.3 8.3.3 Provide suitable storage space for the Carriers
spare parts and/or equipment.
9.3.4 8.3.4 Provide suitable storage space for the Carriers spare
power plant.
9.4.1/ 8.4.1 (a) Provide
or
(1) Parking space
(2) Hangar space

Annex A
56
AHM 810 Annex B
Standard Ground Handling Agreement
Simplified Procedure
Annex B Location(s), Agreed Services and Charges
To the Standard Ground Handling Agreement (SGHA) of
January 2004
between:
having its principal office at:
and hereinafter referred to as the Carrier
and:
having its principal office at:
and hereinafter referred to as the Handling Company
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:
Presamble:
This Annex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2004 as published by the International
Air Transport Association shall apply as if such terms were repeated here
in full. By signing this Annex B, the Parties confirm that they are
familiar with the aforementioned Main Agreement and Annex A.
SGHA 2004/1998
Annex B
57
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
Paragraph 1. Handling Services and Charges
1.1 For a single ground handling consisting of the arrival and
the subsequent departure at agreed timings of the same
aircraft, the Handling Company shall provide the following
services of Annex A at the following rates.
1.1.1 Section(s) _______price _______ per (aircraft type, etc.).
1.1.2 Section(s) _______ price _______ per _________________
The number of these clauses can be extended as far as
necessary
1.2 Handling in case of technical landing for other than com -
mercial purposes will be charged at % of the above
rates, provided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra,
provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this
Annex.
Paragraph 2. Additional Services and Charges
All services not included in Paragraph 1 of this Annex will be
charged for as follows:
Paragraph 3. Disbursements
3.1 Any disbursements made by the Handling Company on be -
half of the Carrier will be reimbursed by the Carrier at cost price
plus an accounting surcharge of %.
Paragraph 4. Limit of Liability
4.1 The limit of liability referred to in Sub-Article 8.5 of the Main
Agreement shall be as follows:
Aircraft Type Limit ( per incident)
Annex B
58
SGHA 2004/1998
1998
Paragraph 5. Area of responsibility
5.1 The area of responsibility as mentioned in Sub-Sections
4.3 and 4.6 of Annex A is
Paragraph 6. Transfer of Services
6.1 In accordance with Sub-Article 3.1 of the Main Agreement,
the Handling Company subcontracts the services of Annex A
Section(s) to
The number of these clauses can be extended as far as
necessary.
Paragraph 7. Settlement
7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement,
settlement of account
shall be effected
Paragraph 8. Supervision and Administration
8.1 The services of Annex A, Sub-Sections 1.2 and 1.3, covered
by Sub-Paragraph 1.1 of this Annex B, refer only to the
following services of Annex A which are performed for the
Carrier by other organisation(s) under cover of separate
agreement(s):
Section (s)
Section (s)
Paragraph 9. Notification
9.1 In accordance Sub-Article 11.3 of the Main Agreement, any
notice or communication to be given hereunder shall be
addressed to the respective parties as follows:
To Carrier:
The Carrier
Street
City, Country
Telephone
Fax
E-mail
Attn
Annex B
59
Xxxxxxxxxxx
SGHA 2004/1998
1998
S
G
H
A

2
0
0
4
To Handling Company:
The Handling Company
Street
City, Country
Telephone
Fax
E-mail
Attn
Paragraph 10. Governing Law
10.1 Governing law and courts as per Article 9.1 of the Main
Agreement
Governing Law
This agreement shall be governed by and interpreted in
a ccordance with the laws of .
Courts for the resolution of disputes:
The Courts of .
Signed the Signed the
at at
for and on behalf of for and on behalf of
by by
Annex B
SGHA 2004/1998
SAS Ground Services
www.sasground.com
X Xxxxxxxxx
SCHA Z004/18
5A5 Cround 5ervices
QuallLy and ccsL efflclency ln grcund handllng.
www.sasground.com
S
G
H
A

1
9
9
8
SGHA 2004/1998
Standard Ground Handling Agreement (SGHA),
Version 1998
Main Agreement 62


62
SGHA 2004/1998
2004
Main Agreement
Article 1
Provision of Services
1.1 1.1 General
The services will be made available within the limits
of possibilities of the Handling Company and in ac-
cordance with the applicable IATA and/or ICAO and/or
other governing rules, regulations and procedures.
It is not considered necessary or possible to specify
every detail of the services it being generally under-
stood what such services comprise and the standards
to be attained in their performance.
1.2 1.2 Documents for Ground Handling
Documents used for ground handling will be the
Handling Companys own documents, where applic-
able, provided these documents comply with stan-
dardised formats that may apply under IATA and/or
ICAO and/or other governing rules, regulations and
procedures.
1.3 1.3 Scheduled Flights
The Handling Company agrees to provide for the
Carriers Aircraft for flights operating on an agreed
schedule at the location(s) mentioned in the
Annex(es) B, those services of Annex A as are listed
in the Annex B for the respective locations. The
Carrier, in turn, agrees to inform the Handling
Company as soon as possible about any changes of
schedule and/or frequencies and/or types of air-
craft.
1.4 1.4 Extra Flights
The Handling Company will also provide the services
to the Carriers Aircraft for flights in addition to the
agreed schedule at the same locations, provided that
reasonable prior notice is given and the provision of
such additional services will not prejudice commit-
ments already undertaken.
Main Agreement
2004
S
G
H
A

1
9
9
8
63
SGHA 2004/1998
1.5 1.5 Priority
In case of multiple handling, priority shall, as far as
possible, be given to aircraft operating on schedule.
1.6 1.6 Emergency Assistance
In case of emergency, including but not limited to,
forced landings, accidents or acts of violence, the
Handling Company shall without delay and without
waiting for instructions from the Carrier take all rea-
sonable and possible measures to assist passengers
and crew and to safeguard and protect from loss or
damage baggage, cargo and mail carried in the air-
craft.
The Carrier shall reimburse the Handling Company
at cost for any extra expenses incurred in rendering
such assistance.
1.7 1.7 Additional Services
As far as possible, the Handling Company will, upon
request, provide to the Carrier any additional serv-
ices. Such services may be governed by special con-
ditions to be agreed between the Parties.
1.8 1.8 Other Locations
In case of occasional flights of the Carriers Aircraft
at locations which are not designated in the present
Agreement, where the Handling Company maintains
a ground handling organisation, the Handling
Company shall, on request, make every effort, subject
to the means locally available, to furnish necessary
services.
Article 2
Fair Practices
2.1 2.1 The Handling Company will take all practicable mea-
sures to ensure that sales information contained in
the Carriers flight documents is made available for
the purposes of the Carrier only.
2.2 2.2 Neither Party to this Agreement shall disclose any
information contained in Annex(es) B to outside
parties without the prior consent of the other Party,
unless such information is specifically required by
Main Agreement
64
SGHA 2004/1998
2004
applicable law or by governmental or authorities
regulations, in which case the other Party will be noti-
fied accordingly.
Article 3
Subcontracting of Services
3.1 3.1 The Handling Company is entitled to delegate any of
the agreed services to subcontractors with the
Carriers consent, which consent shall not be unrea-
sonably withheld. It is understood that, in this case,
the Handling Company shall nevertheless be respon-
sible to the Carrier for the proper rendering of such
services as if they had been performed by the
Handling Company itself. Any subcontracting of serv-
ices will be recorded in the Annex(es) B concerned.
3.2 3.2 The Carrier shall not appoint any other person, com-
pany or organisation to provide the services which
the Handling Company has agreed to provide by
virtue of this Agreement, except in such special cases
as shall be mutually agreed between the Parties.
Article 4
Carriers Representation
4.1 4.1 The Carrier may maintain at its own cost, its own
representative(s) at the location(s) designated in the
Annex(es) B. Such representative(s) and repre sen ta-
tive(s) of the Carriers Head Office may inspect the
services furnished to the Carrier by the Handling
Company pursuant to this Agreement, advise and
assist the Handling Company and render to the Carriers
clients such assistance as shall not interfere with the
furnishing of services by the Handling Company.
4.2 4.2 The Carrier may, by prior written notice to the Handling
Company and at its own cost, engage an organisation
(hereinafter referred to as the Supervisor) to supervise
the services of the Handling Company at the
location(s) designated in Annex(es) B. Such notice shall
contain a description of the services to be supervised.
The Supervisor shall have the same authority as de-
fined above in Sub-Article 4.1 for the Carriers own
representative.
Main Agreement
2004
S
G
H
A

1
9
9
8
65
SGHA 2004/1998
4.3 4.3 Such assistance, when performed by the Carriers
representative(s) and/or Supervisor(s) will be the
sole responsibility of the Carrier, unless requested
by the Handling Company.
Article 5
Standard of Work
5.1 5.1 The Handling Company shall carry out all technical
and flight operations services in accordance with the
Carriers instructions, receipt of which must be con-
firmed in writing to the Carrier by the Handling
Company.
In the case of absence of instructions by the Carrier,
the Handling Company shall follow its own standard
practices and procedures.
Other services also having a safety aspect, for example,
load control, loading of aircraft and handling of dangerous
goods, shall be carried out in accordance with appli-
cable IATA and/or ICAO and/or other governing rules,
regulations and procedures.
5.2 5.2 All other services shall be provided in accordance with
standard practices and procedures usually followed
by the Handling Company and in accordance with
world-wide industry standards. The Handling
Company will comply with reasonable requests of the
Carrier as long as these do not conflict with the
applicable orders and regulations of the appropriate
authorities.
5.3 5.3 The Handling Company agrees to take all possible
steps to ensure that, with regard to contracted services,
the Carriers Aircraft, crews, passengers and load
receive treatment not less favourable than that given
by the Handling Company to other Carriers or its own
compar able operation at the same location.
5.4 5.4 The Handling Company agrees to ensure that
authorisations of specialised personnel performing
services for the Carrier are kept up-to-date. If at any
time the Handling Company is unable to provide
authorised personnel as requested by the Carrier, the
Handling Company shall inform the Carrier immediately.
Main Agreement
66
SGHA 2004/1998
2004
5.5 5.5 The Carrier shall supply the Handling Company with
sufficient information and instructions to enable the
Handling Company to perform its handling properly.
5.6 5.6 In the provision of the services as a whole, due regard
shall be paid to safety, security, local and interna-
tional regulations, applicable IATA and/or ICAO and/
or other governing rules, regulations and procedures
and the aforementioned request(s) of the Carrier in
such a manner that delays and damage to the Carriers
Aircraft and load are avoided and the general public
is given the best impression of air transport.
5.7 5.7 The Handling Company must report to the Carriers
representative immediately all loss of or damage,
threatened or actual, to aircraft and loads noticed in
the course of the handling or which in any other way
comes to the knowledge of the Handling Company.
5.8 5.8 The Parties shall reach mutual agreement on the quali-
ty standards for any services, not excluding those
covered by Sub-Article 5.1 above. Such quality stand-
ards for a specific location may form part of the
applicable Annex B. The Handling Company agrees
to take all possible steps to ensure that, with regard
to contracted services, the agreed upon quality
standards will be met.
Article 6
Remuneration
6.1 6.1 In consideration of the Handling Company providing
the services, the Carrier agrees to pay to the Handling
Company the charges set out in the respective
Annex(es) B. The Carrier further agrees to pay the
proper charges of the Handling Company and to dis-
charge all additional expenditure incurred for provid-
ing the services referred to in Sub-Articles 1.4, 1.6,
1.7 and 1.8.
6.2 6.2 The charges set out in Annex(es) B do not include:
any charges, fees or taxes imposed or levied by the
Airport, Customs or other authorities against the
Carrier or the Handling Company in connection with
the provision of services herein by the Handling
Main Agreement
2004
S
G
H
A

1
9
9
8
67
SGHA 2004/1998
Company or in connection with the Carriers flights.
expenses incurred in connection with stopover and
transfer passengers and with the handling of pas-
sengers for interrupted, delayed or cancelled flights.
Such charges, fees, taxes or other expenses as out-
lined above shall be borne ultimately by the Carrier;
Article 7
Accounting and Settlement
7.1 7.1 The Handling Company shall invoice the Carrier month-
ly with the charges arising from the provision of the
hand ling services of Annex A as listed in Annex(es) B
at the rates of charges set out in Annex(es) B.
7.2 7.2 Settlement shall be effected through the IATA Clearing
House unless otherwise agreed in Annex(es) B.
Article 8
Liability and Indemnity
In this Article, all references to:
(a) The Carrier or the Handling Company shall in-
clude their employees, servants, agents and sub-
contractors;
(b) Ground support equipment shall mean all equip-
ment used in the performance of ground handling
services included in Annex A, whether fixed or
mobile, and
(c) Act or omission shall include negligence.
8.1 8.1 Except as stated in Sub-Article 8.5, the Carrier shall
not make any claim against the Handling Company
and shall indemnify it (subject as hereinafter provid-
ed) against any legal liability for claims or suits, includ-
ing costs and expenses incidental thereto, in respect
of:
(a) Delay, injury or death of persons carried or to be
carried by the Carrier;
(b) Injury or death of any employee of the Carrier;
(c) Damage to or delay or loss of baggage, cargo or
mail carried or to be carried by the Carrier, and
(d) Damage to or loss of property owned or operated
by, or on behalf of, the Carrier and any consequential
Main Agreement
68
SGHA 2004/1998
2004
loss or damage; arising from an act or omission
of the Handling Company in the performance of
this Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly
and with the knowledge that damage, death, delay,
injury or loss would probably result.
PROVIDED THAT all claims or suits arising hereunder
shall be dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall
notify the Carrier of any claims or suits without undue
delay and shall furnish such assistance as the Carrier
may reasonably require.
PROVIDED ALSO THAT where any of the services
performed by the Handling Company hereunder
relate to the carriage by the Carrier of passengers,
baggage or cargo direct to or from a place in the
United States of America then if the limitations of
liability imposed by Article 22 of the Warsaw
Convention would have applied if any such act or
omission had been committed by the Carrier but are
held by a Court not to be applicable to such act or
omission committed by the Handling Company in
performing this Agreement then upon such decision
of the Court the indemnity of the Carrier to the
Handling Company hereunder shall be limited to an
amount not exceeding the amount for which the
Carrier would have been liable if it had committed
such act or omission.
8.2 8.2 The Carrier shall not make any claim against the
Handling Company in respect of damage, death, delay,
injury or loss to third parties caused by the operation
of the Carriers aircraft arising from an act or omission
of the Handling Company in the performance of this
death, delay, injury or loss or recklessly and with
8.3 8.3 (a) Notwithstanding the provisions of Sub-Article 8.1,
in the case of claims arising out of surface trans-
portation which is provided on behalf of the Carrier
Main Agreement
2004
S
G
H
A

1
9
9
8
69
SGHA 2004/1998
and is part of the operation of loading/embarking
or unloading/disembarking and/or is covered by the
Carriers Contract of Carriage the indemnity shall
not exceed the limits specified in the said Contract
of Carriage.
(b) In the case of claims arising out of surface trans-
portation which is not provided on behalf of the
Carrier and/or is not part of the operation of load-
ing/embarking or unloading/disembarking and/or
is not covered by the Carriers Contract of Carriage
the waiver and indemnity herein contained shall
not apply.
8.4 8.4 The Handling Company shall not make any claim
against the Carrier and shall indemnify it (subject as
hereinafter provided) against any legal liability for
claims or suits, including costs and expenses inciden-
tal thereto, in respect of:
(a) Injury to or death of any employees of the Handling
Company, its servants, agents or subcontractors;
and
(b) Damage to or loss of property owned or operated
by, or on behalf of, the Handling Company and
any consequential loss or damage;
arising from an act or omission of the Carrier in
the performance of this Agreement unless done
with intent to cause damage, death, delay, injury
or loss or recklessly and with knowledge that
damage, death, delay, injury or loss would pro-
bably result.
8.5 8.5 Notwithstanding Sub-Article 8.1(d), the Handling
Company shall indemnify the Carrier against any
physical loss of or damage to the Carriers Aircraft
caused by the Handling Companys negligent opera-
tion of ground support equipment PROVIDED ALWAYS
THAT the Handling Companys liability shall be lim-
ited to any such loss of or damage to the Carriers
Aircraft not exceeding the limits stated in Annex(es)
B which shall not, in any event, exceed USD 1,500,000
except that loss or damage in respect of any incident
below USD 3,000 shall not be indemnified.
Main Agreement
70
SGHA 2004/1998
2004
For the avoidance of doubt, save as expressly
stated, this Sub-Article 8.5 does not affect or
prejudice the generality of the provisions of Sub-
Article 8.1 including the principle that the Carrier
shall not make any claim against the Handling
Company and shall indemnify it against any liabil-
ity in respect of any and all consequential loss or
damage howsoever arising.
Article 9
Arbitration
9.1 9.1 Any dispute or claim concerning the scope, meaning,
construction or effect of this Agreement or arising
therefrom shall be referred to and finally settled by
arbitration in accordance with the procedures set
forth below and, if necessary, judgement on the award
rendered may be entered in any Court having juris-
diction thereof:
1) If the Parties agree to the appointment of a
single arbitrator the arbitral tribunal shall consist
of him alone. The arbitrator may be appointed
either directly by the Parties or, at their request,
by the IATA Director General.
2) If they do not so agree to the appointment of a
single arbitrator, the arbitral tribunal shall consist
of three arbitrators appointed as follows:
(a) If only two Parties are involved in the dispute each
Party shall appoint one of the three arbitrators.
Should either Party fail to appoint his arbitrator
such appointment shall be made by the IATA
Director General;
(b) If more than two parties are involved in the dispute
they shall jointly agree on the appointment of two
of the arbitrators. Failing unanimous agreement
there on, such appointment shall be made by the
IATA Director General;
(c) The two arbitrators appointed in the manner pro-
vided above shall appoint the third arbitrator, who
shall act as chairman. Should they fail to agree on
the appointment of the third arbitrator, such ap-
pointment shall be made by the IATA Director
General.
Main Agreement
2004
S
G
H
A

1
9
9
8
71
SGHA 2004/1998
3) The IATA Director General may, at the request of
any Party concerned, fix any time limit he finds
appropriate within which the Parties or the arbi-
trators appointed by the Parties, shall constitute
the arbitral tribunal. Upon expiration of this time
limit, the IATA Director General shall take the
action prescribed in the preceding paragraph to
constitute the tribunal.
4) When the arbitral tribunal consists of three arbi -
trators, its decision shall be given by a majority vote.
5) The arbitral tribunal shall settle its own procedure
and if necessary shall decide the law to be applied.
The award shall include a direction concerning
allocation of costs and expenses of and incidental
to the arbitration (including arbitrator fees).
6) The award shall be final and conclusively binding
upon the Parties.
Article 10
Stamp Duties, Registration Fees
the national law of either Party to this Agreement, are
payable by that Party.
the national law of the location(s), as mentioned in
the Annex(es) B and not being a location situated in
the country of either Party to this Agreement will be
shared equally between the Parties.
Article 11
Duration, Modification and Termination
11.1 11.1 This Agreement shall be effective from ....................
It shall supersede any previous arrangements
between the Parties governing the provision of
services at locations for which there are valid
Annex(es) B to this Agreement.
11.2 11.2 Modification of, or additions to this Agreement shall
be recorded in Annex(es) B.
Main Agreement
72
SGHA 2004/1998
2004
11.3 11.3 Any notice referred to under this Article 11 given by
one Party under this Agreement shall be deemed
properly given if sent by registered letter to the res-
pective Head Office of the other Party.
11.4 11.4 This Main Agreement shall continue in force until
terminated by either Party giving sixty days prior
11.5 11.5 Termination by either Party of all or any part of the
ser vices to be furnished at a specific location requires
sixty days prior notice to the other Party. In the event
of part termination of services, consideration shall be
given to an adjustment of charges.
11.7 11.6 In the event of the Carriers or the Handling Companys
permit(s) or other authorisation(s) to conduct its air
transportation services, or to furnish the services
provided for in the Annex(es) B, wholly or in part, be-
ing revoked, cancelled, or suspended, that Party shall
notify the other Party without delay and either Party
may terminate the Agreement or the relevant
Annex(es) B at the effective date of such revocation,
cancellation or suspension by giving to the other
Party notice thereof within twenty-four hours after
such event.
11.8 11.7 Either Party may terminate this Agreement and its
Annexes at any time if the other Party becomes insol-
vent, makes a general assignment for the benefit of
creditors, or commits an act of bankruptcy or if a peti-
tion in bankruptcy or for its reorganisation or the re-
adjustment of its indebtedness be filed by or against
it, provided the petition is found justified by the ap-
propriate authority, or if a receiver, trustee or liquida-
tor of all or substantially all of its property be ap-
pointed or applied for.
11.9 11.8 Both Parties shall be exempt from obligation if prompt
notification is given by either Party in respect of any
failure to perform its obligations under this Agreement
arising from any of the following causes;
labour disputes involving complete or partial stop-
page of work or delay in the performance of work;
Main Agreement
2004
S
G
H
A

1
9
9
8
73
SGHA 2004/1998
force majeure or any other cause beyond the control
of either Party.
11.10 11.9 In the event of the Agreement or part thereof being
terminated by notice or otherwise, such termination
shall be without prejudice to the accrued rights and
liabilities of either Party prior to termination.
11.11 11.10 The Handling Company shall have the right at any time
to vary the charges set out in the Annex(es) B pro-
vided, however, that the Handling Company has given
notice in writing to the Carrier not less than thirty
days prior to the revised charges becoming effective.
The notice shall specify the revised charges which the
Handling Company proposes to introduce, together
with the date on which they are to be brought into
effect.
11.12 Notwithstanding the foregoing, when schedule
changes as mentioned in Sub-Article 1.3 affect the
handling costs, the Handling Company shall have the
right to adjust the charges as from the date of the
schedule change provided that the Handling Company
does so within thirty days of the schedule change.
Main Agreement
74
SGHA 2004/1998
2004
Annex A Ground Handling Services
Table of contents
Section 1.
Representation and accommodation
1.1 1.1 General
Section 2.
Load control, Communications and Departure
Control System
6.2 2.3 Departure Control System (DCS)
Section 3.
Unit Load Device (ULD) Control
6.3 3.1 Handling
6.3 3.2 Administration
Section 4.
Passenger and Baggage
2.1 4.1 General
2.2 4.2 Departure
2.3 4.3 Arrival
2.4 4.5 Remote/Off Airport Services
2.5 4.6 Intermodal Transportation
Section 5.
Cargo and Post Office Mail
5.1 5.1 Cargo Handling - General
5-2-5.5 5.2 Outbound (Export) Cargo
5-3-5.5 5.3 Inbound (Import) Cargo
Annex A
2004
S
G
H
A

1
9
9
8
75
SGHA 2004/1998
Section 6.
Ramp
3.2 6.1 Marshalling
3.3 6.2 Parking
3.6 6.4 Loading/Embarking and Unloading/Disembarking
3.7 6.5 Starting
Section 7.
Aircraft Servicing
Removal According to the Carriers Instructions
3.14 7.7 Cabin Equipment and Inflight Entertainment
Material
Section 8.
Fuel and Oil
6.5 8.1 Fuelling and/or Defuelling
Section 9.
Aircraft Maintanance
Section 10.
Flight Operations and Crew Administration
4.3 10.1 General
4.4 10.2 Flight Preparation at the Airport of Departure
4.5 10.3 Flight Preparation at a Point Different from the
4.6 10.4 In-flight Assistance
4.7 10.5 Post-flight Activities
4.8 10.6 In-flight Re-despatch
4.9 10.7 Crew Administration
Annex A
76
SGHA 2004/1998
2004
Section 11.
Surface Transport
6.7 11.1 General
6.7 11.2 Special Transport
Section 12.
Catering Services
6.8 12.1 Liaison and Administration
Section 13.
Supervision and Administration
1.3 13.1 Supervisory Functions of Services Provided by
Others
Section 14.
Security
7.1 14.1 Passengers and Baggage Screening and
Reconciliation
7.3 14.3 Catering
Annex A
2004
S
G
H
A

1
9
9
8
77
SGHA 2004/1998
Section 1
Representation and Accomodation
1.1 1.1 General
1.1.1 1.1.1 If required, arrange guarantee or bond to facilitate the
Carriers activities.
1.1.2 1.1.2 Liaise with local authorities.
1.1.3 1.1.3 Indicate that the Handling Company is acting as
handling agent for the Carrier.
1.1.4 1.1.4 Inform all interested Parties concerning movements
of the Carriers aircraft.
1.2.6 1.1.5 As mutually agreed, effect payment, on behalf of the
Carrier, including but not limited to:
(a) Airport, customs, police and other charges relating
to the services performed.
(b) Cost for provisions of bond guarantee.
(c) Out-of-pocket expenses, accommodation, trans-
port, etc..
6.1.1 1.1.6 Provide office space for the Carriers represen-
tative(s).
Annex A
78
SGHA 2004/1998
2004
Section 2
Load Control, Communications
and Departure Control System
4.1.1 2.1.1 Convey and deliver flight documents between the
aircraft and appropriate airport buildings.
4.1.2 2.1.2 (a) Prepare
(b) Sign
(c) Distribute
(d) Clear
(e) File
as appropriate, documents, including but not limited
to, loading instructions, loadsheets, balance charts,
Captains load information and manifests, in accord-
ance with local or international regulations or as
reasonably required by the Carrier.
4.1.3 2.1.3 (a) Compile
(b) Dispatch
statistics, returns and reports, as mutually agreed.
4.2.1 2.2.1 (a) Compile
(b) Dispatch and receive
all messages in connection with the services per-
formed by the Handling Company, using the Carriers
originator code or double signature procedure, as
applicable. Inform the Carriers representative of the
contents of such messages. Charges for transmitting
messages may be recharged to the Carrier.
4.2.2 2.2.2 Maintain a message file containing all above men-
tioned messages pertaining to each flight for ninety
days.
4.2.3 2.2.3 (a) Provide
(b) Operate
suitable means of communication between the ground
station and the Carriers aircraft.
6.2 2.3 Departure Control System (DCS)
6.2.1 2.3.1 (a) Provide
(b) Operate
equipment and facilities to allow the Handling
Company access to the Carriers DCS, as mutually
agreed.
Annex A
2004
S
G
H
A

1
9
9
8
79
SGHA 2004/1998
6.2.2 2.3.2 Access the following facilities in the Carriers DCS:
(a) Training programme.
(b) Check-In.
(c) Boarding Control.
(d) Baggage reconciliation.
(e) Baggage tracing.
(f ) Load Control.
(g) Other services, as mutually agreed.
Annex A
80
SGHA 2004/1998
2004
Section 3
Unit Load Device (ULD) Control
6.3 3.1 Handling
6.3.1 3.1.1 (a) Provide
or
(b) Arrange for
suitable storage space for ULDs, as mutually
agreed.
3.1.2 Apply correct storage and handling techniques in
accordance with the Carriers requirements.
6.3.2 3.1.3 Take appropriate action to prevent theft or unauthor-
ised use of, or damage to the Carriers ULDs in the
custody of the Handling Company. Notify the Carrier
immediately of any damage to or loss of such items.
3.2 Administration
6.3.3 3.2.1 (a) Take physical inventory of ULD stock and maintain
a stock record.
(b) Compile and despatch ULD Control Messages
(UCM), according to UCM procedure.
(c) Compile and despatch Stock Check Messages
(SCM), as mutually agreed.
6.3.4 3.2.2 Prepare ULD exchange control (LUC) for all transfers
of ULDs and obtain signature(s) of the transferring
and receiving carrier(s) or approved third parties
and distribute copies according to the Carriers
instructions.
6.3.5 3.2.3 Handle lost, found and damaged ULD matters and
notify the Carrier of such irregularities.
Annex A
2004
S
G
H
A

1
9
9
8
81
SGHA 2004/1998
Section 4
Passengers and Baggage
2.1 4.1 General
2.1.1 4.1.1 Inform passengers and/or public about time of arrival
and/or departure of Carriers aircraft and surface
transport.
2.1.2 4.1.2 Make arrangements for stopover, transfer and transit
passengers and their baggage and inform them about
services available at the airport.
2.1.3 4.1.3 When requested by the Carrier,
(a) Provide
or
(b) Arrange for
special equipment, facilities and specially trained
personnel, as available, for assistance to
(1) Unaccompanied minors.
(2) Disabled passengers.
(3) VIPs.
(4) Transit without visa passengers (TWOVs).
(5) Deportees.
(6) Others, as specified.
Additional costs may be recharged to the Carrier.
2.1.4 4.1.4 Take care of passengers when flights are interrupted,
delayed or cancelled, according to instructions given
by the Carrier. If instructions do not exist, deal with
such cases according to the practice of the Handling
Company.
2.1.5 4.1.5 If applicable, arrange storage of baggage in the
Customs bonded store if required (any fees to be paid
by the passenger).
2.1.6 4.1.6 Notify the Carrier of complaints and claims made by
the Carriers clients and, process such claims, as
mutually agreed.
2.1.7 4.1.7 Handle lost, found and damaged property matters,
as mutually agreed.
passenger and baggage handling.
Annex A
82
SGHA 2004/1998
2004
2.1.9 4.1.9 (a) Provide
or
(b) Arrange for
(1) Check-in position(s),
(2) Service counter(s) / desk(s) for other purposes,
(3) Lounge facilities,
as specified in Annex(es) B.
2.1.9 4.1.10 (a) Provide
or
(b) Arrange for
personnel and/or facilities for porter service.
2.2 4.2 Departure
2.2.3 4.2.1 Check and ensure
(a) That tickets are valid for the flight(s) for which they
are presented. The check shall not include the fare
(b) When requested, check that tickets presented
are not blacklisted in the industry ticket service
data base. Blacklisted documents shall not be
honoured and immediately reported to the Carrier,
as mutually agreed.
2.2.4 4.2.2 By mutual agreement, check travel documents (pass-
ports, visas, vaccination and other certificates) for
the flight(s) concerned, but without the Handling
Company having any liability.
2.2.5/ 4.2.3 (a) Weigh and/or measure (as applicable), and tag
2.2.8 checked and unchecked baggage.
(b) Effect the conveyance of checked baggage from
the baggage check-in position to the baggage
sorting area.
Additional costs for baggage requiring special hand-
ling may be recharged to the Carrier.
2.2.5 4.2.4 (a) Enter baggage figures on passengers ticket(s)
and detach applicable flight coupon(s)
(b) Enter baggage figures for ticketless passengers,
as mutually agreed for
(1) Initial flight.
2.2.6 4.2.5 By mutual agreement, make out excess baggage
ticket(s), collect excess baggage charge(s) and
detach applicable excess baggage coupon(s).
Annex A
2004
S
G
H
A

1
9
9
8
83
SGHA 2004/1998
2.2.10 4.2.6 As mutually agreed, collect airport and /or any other
service charges from departing passengers account-
ing therefor to the appropriate authorities.
2.2.11 4.2.7 (a) Carry out the Carriers seat allocation or selection
system
(b) Issue boarding pass(es) for
(1) Initial flight.
2.2.13 4.2.8 Direct passengers through controls to the aircraft.
2.2.14 4.2.9 Carry out head check of passengers upon embarka-
tion. (Count to be compared with aircraft docu-
ments.)
2.2.12 4.2.10 Handle Denied Boarding Compensation cases, as
agreed with the Carrier.
2.1.3 4.2.11 Provide facility for accepting and processing of un-
accompanied baggage.
2.2.2 4.2.12 (a) Provide
(b) Manage
(c) Maintain
automated check-in device(s), as mutually agreed.
Additional costs may be recharged to the Carrier.
2.3 4.3 Arrival
2.3.2 4.3.1 Direct passengers from aircraft through controls to
the terminal landside area.
3.1.6 4.3.2 Deliver baggage in accordance with local proce-
dures.
3.1.1 4.4.1 Handle baggage in the baggage sorting area.
3.1.2 4.4.2 Prepare for delivery onto flights
(a) Bulky baggage
(b) ULDs
according to the Carriers instructions.
3.1.3 4.4.3 Establish the weight of built-up ULDs.
3.1.4 4.4.4 (a) Offload bulk baggage from vehicles.
(b) Break down and/or empty ULDs.
(c) Check incoming baggage for transfer connec-
tions.
Annex A
84
SGHA 2004/1998
2004
3.1.7 4.4.5 (a) Sort transfer baggage.
(b) Store transfer baggage for a period to be mutu-
ally agreed prior to despatch.
3.1.7 4.4.6 (a) Provide
or
(b) Arrange for
transport of transfer baggage to the sorting area of
the receiving carrier.
3.1.8 4.4.7 Handle crew baggage, as mutually agreed.
2.4 4.5 Remote/Off Airport Services
2.4.1 4.5.1 Inform passengers/public about time of arrival/
departure.
2.4.2 4.5.2 Receive departing passengers and baggage.
2.4.3 4.5.3 Carry out passenger and baggage handling as
described in Sub-Sections 4.1 and 4.2, where appli-
cable.
2.4.4 4.5.4 Direct departing passengers to connecting transport
to the airport.
2.4.5 4.5.5 Receive passengers arriving from the airport.
2.4.6 4.5.6 Deliver baggage to passengers in accordance with
local procedures.
2.5 4.6 Intermodal Transportation
Departure by rail, road or sea
2.5.1 4.6.1 Receive departing passengers and baggage from the
Carrier.
2.5.2 4.6.2 Carry out passenger and baggage handling as de-
scribed in Sub-Sections 4.1 and 4.2, where applicable,
substituting rail, road or sea transportation for air-
craft, and flight(s), and terminal for airport, as
applicable.
2.5.3 4.6.3 Direct departing passengers to connecting trans-
port.
2.5.4 4.6.4 If applicable, load baggage on connecting transport,
as directed by the rail, road or sea transporter.
Annex A
2004
S
G
H
A

1
9
9
8
85
SGHA 2004/1998
Arrival by rail, road or sea
2.5.5 4.6.5 Receive arriving passengers and baggage from the
rail, road or sea transporter.
2.5.2 4.6.6 Carry out passenger and baggage handling as de-
scribed in Sub-Sections 4.1 and 4.3, where applicable,
substituting rail, road or sea transportation for air-
craft and flight(s), and terminal for airport, as
applicable.
2.5.6 4.6.7 Direct arriving passengers through controls to the
Carriers flight departure services.
2.5.7 4.6.8 If applicable, offload baggage from connecting trans-
port, as directed by the rail, road or sea transporter
and transfer it to the Carriers airport services.
Annex A
86
SGHA 2004/1998
2004
Section 5
Cargo and Post Office Mail
5.1 5.1 Cargo Handling General
Facilities and Equipment
5.1.1 5.1.1 (a) Provide
(b) Arrange
suitable warehouse and handling facilities for
(1) General cargo.
(2) Special shipments.
(3) Specialised cargo products.
(c) Store cargo for a period to be mutually agreed,
(d) Take appropriate action to prevent theft of, or
damage to cargo, as mutually agreed.
5.1.2 5.1.2 (a) Provide
(b) Arrange
suitable equipment for the handling of
(1) General cargo.
as mutually agreed.
5.1.3 5.1.3 (a) Provide
(b) Arrange
handling services for
(1) General cargo.
as mutually agreed.
Document Handling
5.1.4 5.1.4 (a) Issue
(b) Obtain
receipt upon delivery of cargo.
5.1.5 Receive, process and send all or any messages as
required by the Carrier and as mutually agreed.
Customs Control
5.2.3 5.1.6 Place cargo under Customs control, if required, and
clear discrepancies in accordance with local regula-
tions.
5.2.4 5.1.7 Present to Customs, as required, cargo for physical
examination.
Annex A
2004
S
G
H
A

1
9
9
8
87
SGHA 2004/1998
Irregularities Handling
5.3.1 5.1.8 Take immediate action in accordance with the Carriers
and/or local authorities instructions in respect of
irregularities, damage or mishandling of dangerous
goods and other special shipments.
cargo handling.
5.3.3 5.1.10 Handle lost, found and damaged cargo matters, as
mutually agreed.
5.3.4 5.1.11 (a) Notify the Carrier of complaints and claims, giving
supporting data.
(b) Process such claims, as mutually agreed.
Miscellaneous
5.1.6 5.1.12 Take appropriate action to prevent theft or unauthor-
ised use of, or damage to, the Carriers pallets, con-
tainers, nets, straps, tie-down rings and other mate-
rial in the custody of the Handling Company. Notify
the Carrier immediately of any damage to or loss of
such items.
5.1.3 5.1.13 Handle, as mutually agreed,
(a) Diplomatic cargo.
(b) Diplomatic mail.
(c) Company mail.
5.5 5.2 Outbound (Export) Cargo
Physical Handling
5.5.1 5.2.1 Accept cargo in accordance with the Carriers instruc-
tions, ensuring that
(a) Machine-readable cargo labels are affixed and
processed, where applicable.
(b) Shipments are ready for carriage.
(c) The weight and volume of the shipments are
checked.
(d) The regulations for the carriage of special
cargo, particularly the IATA Dangerous Goods
Regulations (DGR), IATA Live Animals Regulations
(LAR), and others have been adhered to.
5.5.2 5.2.2 Tally and assemble for despatch cargo for the Carriers
flights.
Annex A
88
SGHA 2004/1998
2004
5.5.3 5.2.3 Prepare
(a) Bulk cargo
(b) ULDs
for delivery onto flights.
5.5.4 5.2.4 Establish the weight of
(a) Bulk load
(b) Built-up ULDs
weights.
Document Handling
5.4.1 5.2.5 (a) Check all documents to ensure shipment may be
carried in accordance with the Carriers requirements.
The check shall not include the rates charged.
(b) Obtain capacity/booking information for the
Carriers flights.
(c) Split airwaybill sets. Forward applicable copies of
manifests and air waybills, as mutually agreed.
(d) Prepare cargo manifests.
(e) Provide the load control unit with Special Load
Notification, as required.
(f ) Where applicable, return copy of airwaybill to
shipper, endorsed with flight details.
Customs Control
5.2.2 5.2.6 Obtain Customs export clearance.
5.2.1 5.2.7 Prepare Customs documentation, for example, for
cross-border truck services, as mutually agreed.
5.5 5.3 Inbound (Import) Cargo
Physical Handling
5.5.5 5.3.1 (a) Offload bulk cargo from vehicles, when applicable.
(b) Break down and/or empty ULDs.
(c) Check incoming cargo against airwaybills and
manifests.
5.5.6 5.3.2 Release cargo to the consignee or agent upon proper
release by Customs and other government agencies,
as required.
Document Handling
5.4.2 5.3.3 (a) Notify consignee or agent of arrival of shipments,
in accordance with applicable instructions.
(b) Make available cargo documents to consignee or
agent.
Annex A
2004
S
G
H
A

1
9
9
8
89
SGHA 2004/1998
5.4.3 5.3.4 (a) Provide
or
(b) Arrange for
facilities for collection of Charges Collect as shown
on the airwaybills and extend credit to consignees or
agents, as mutually agreed.
5.3.5 5.3.5 Take action in accordance with applicable instructions
when consignee refuses acceptance or payment.
5.6.1 5.4.1 Identify transfer/transit cargo.
5.6.2 5.4.2 Prepare transfer manifests for cargo to be transported
by another carrier.
5.6.3 5.4.3 (a) Provide
or
(b) Arrange for
transport to the receiving carriers warehouse on
or in the close proximity of the airport of arrival, of
transfer cargo under cover of Transfer Manifest.
5.6.4 5.4.4 Accept/prepare
(a) Transfer cargo
(b) Transit cargo
for onward carriage.
Physical Handling
5.1.2 5.5.1 (a) Provide
or
(b) Arrange for
essential equipment, storage and handling facilities.
5.7.1/ 5.5.2 Check incoming mail against Post Office mail docu-
5.7.2 ments. Issue substitute documents, if necessary.
5.7.3 5.5.3 Deliver mail, together with Post Office mail documents,
against receipt to postal authorities.
5.7.5 5.5.4 Check outgoing mail from postal authorities against
mail documents. Give receipt of acceptance of mail
to postal authorities.
5.7.6 5.5.5 Handle and check transfer mail against accompanying
mail documents. Issue subsititute documents, if
necessary.
Annex A
90
SGHA 2004/1998
2004
Document Handling
5.7.9 5.5.6 Distribute incoming/outgoing Post Office mail docu-
ments.
5.7.10 5.5.7 Handle lost, found and damaged mail matters and
report all irregularities to the Carrier and postal
authorities in accordance with local practices.
5.7.11 5.5.8 Maintain a file on all mail matters including irre-
gularities for a period to be mutually agreed.
Annex A
2004
S
G
H
A

1
9
9
8
91
SGHA 2004/1998
Section 6
Ramp
3.2 6.1 Marshalling
3.2.1 6.1.1 (a) Provide
or
(b) Arrange for
marshalling at arrival and/or departure.
3.3 6.2 Parking
3.3.1 6.2.1 (a) Provide
wheelchocks.
3.3.2 6.2.2 Position and/or remove
(a) Landing gear locks.
(b) Engine blanking covers.
(c) Pitot covers.
(d) Surface control locks.
(e) Tailstands and/or aircraft tethering.
3.3.3 6.2.3 (a) Provide
(c) Operate
suitable ground power unit for supply of necessary
electrical power. Any time limit to be specified in
Annex(es) B.
3.5.1 6.3.1 Provide headsets.
3.5.2 6.3.2 Perform ramp to flight deck communication
(a) During tow-in and/or push-back.
(b) During engine starting.
(c) For other purposes.
3.6 6.4 Loading/Embarking and
Unloading/Disembarking
3.6.1 6.4.1 For a period to be mutually agreed,
(a) Provide
(b) Position and remove
(1) Suitable passenger steps.
(2) Suitable loading bridges.
(3) Flight deck steps.
Annex A
92
SGHA 2004/1998
2004
3.6.2 6.4.2 Provide
(a) Passenger
(b) Crew
transport between aircraft and airport terminals.
3.6.3 6.4.3 (a) Provide
(b) Operate
suitable equipment for loading and/or unloading.
3.6.4 6.4.4 (a) Provide
(b) Operate
suitable equipment for transport of Loads between
agreed points on the airport, as required. (Equipment
to be released and/or made available, as mutually
agreed.)
3.6.5 6.4.5 Assemble/deliver/receive Loads.
3.6.6 6.4.6 (a) Unload Loads from aircraft, returning lashing
materials to the Carrier.
(b) Load, stow and secure Loads in the aircraft in
accordance with the Carriers instructions and
procedures.
(Cost for lashing materials may be recharged to
the Carrier.)
(c) Operate in-plane loading system in accordance
with the Carriers instructions.
3.6.6 6.4.7 Load, stow and secure perishables, live animals, valu-
ables, news films, dangerous goods and other special
shipments in accordance with the Carriers instruc-
tions.
3.6.7 6.4.8 Redistribute Loads in aircraft according to the Carriers
instructions.
3.6.8 6.4.9 (a) Open and secure aircraft hold doors.
(b) Secure and lock aircraft hold doors when loading
is complete.
6.4.10 Refill the Carriers ballast bags with ballast approved
by the Carrier.
3.6.9 6.4.11 Provide filled ballast bags.
3.6.10 6.4.12 Arrange for safeguarding of all Loads with special
attention to valuables and vulnerable cargo during
loading/unloading and during transport between
aircraft and airport terminal(s).
Annex A
2004
S
G
H
A

1
9
9
8
93
SGHA 2004/1998
3.7 6.5 Starting
3.7.1 6.5.1 (a) Provide
(c) Operate
appropriate unit(s) for engine starting.
3.8.1 6.6.1 (a) Provide
(c) Operate
suitable fire-fighting and other protective equip-
ment.
3.9.1 6.7.1 (a) Provide
suitable tow-in and/or push-back equipment.
(Towbar to be provided by the Carrier unless other-
wise agreed.)
(c) Tow in and/or push back aircraft according to
the Carriers instructions.
(d) Tow aircraft between other agreed points accord-
ing to the Carriers instructions.
(e) Provide authorised cockpit brake operator in
connection with towing.
Annex A
94
SGHA 2004/1998
2004
Section 7
Aircraft Servicing
3.10.1 7.1.1 Perform cleaning of
(a) Flight deck windows.
(b) Cabin windows.
3.10.1 7.1.2 Perform reasonable cleaning of aircraft integral
steps.
3.10.2 7.1.3 Wipe excess oil from engine nacelles and landing
gear.
3.10.3 7.1.4 Clean wings, controls, engine nacelles and landing
gear.
3.11.1 7.2.1 Clean and tidy flight deck according to the Carriers
instructions and, if specified, under the control of a
person authorised by the Carrier, by
(a) Emptying ash trays.
(b) Disposing of litter.
(c) Clearing waste from seat back stowages and racks.
(d) Wiping crew tables.
(e) Cleaning and tidying seats.
(f ) Mopping floor.
(g) Cleaning flight deck windows on inside, as requested.
3.11.2 7.2.2 As appropriate,
(a) Empty ash trays.
(b) Dispose of litter.
(c) Clear waste from seat back stowages.
(d) Wipe tables.
(e) Clean and tidy seats and passenger service units
(f ) Clean floors (carpets and surrounds)
(g) Wipe surfaces in pantries, galleys (sinks and
working surfaces) and toilets (wash basins, bowls,
seats, mirror and surrounds)
(h) Remove, as necessary, any contamination caused
by airsickness, spilled food or drink and offensive
stains
(i) Clean telephones, fax machines, LCD screens and
any other equipment according to the Carriers
instructions in:

Annex A
2004
S
G
H
A

1
9
9
8
95
SGHA 2004/1998
(1) Crew compartments (other than flight deck).
(2) Lounges.
(3) Bars, pantries, galleys.
(4) Passenger cabins.
(5) Toilets.
(6) Cloakrooms.
(7) Vestibules.
3.11.2(g) 7.2.3 As appropriate,
(a) Empty
(b) Clean
all refuse bins.
(c) Clean and tidy pantry/galley fixtures.
3.11.2 7.2.4 Clean floor and floor covers extensively.
3.11.4 7.2.5 Clean cabin fixtures and fittings.
3.11.3 7.2.6 Clean cabin windows.
3.11.4 7.2.7 Clean:
(a) cargo holds.
(b) cargo cabins.
(c) ULDs.
3.11.5 7.2.8 Fold and stow blankets.
3.11.6 7.2.9 Make up berths.
3.11.7 7.2.10 Change:
(a) head rest covers.
(b) pillow covers.
Covers to be supplied by the Carrier.
3.11.8 7.2.11 Distribute in:
(a) cabin
(b) toilets
items provided by the Carrier.
3.11.9 7.2.12 Disinfect and/or deodorize aircraft (materials may
be supplied by the Carrier).
3.11.10 7.2.13 (a) Remove
(b) Destroy
food and material left over from incoming flights in
accordance with local regulations and/or the Carriers
instructions.
3.11.11 7.2.14 (a) Provide
(b) Arrange
for cleaning and/or laundering of cabin blankets and
linen.
Annex A
96
SGHA 2004/1998
2004
3.12.1 7.3.1 (a) Provide
(b) Position and remove toilet servicing unit.
3.12.2 (c) Empty, clean, flush toilets and replenish fluids in
accordance with the Carriers instructions.
3.13.1 7.4.1 (a) Provide
water servicing unit.
3.13.2 (c) Replenish water tanks with drinking water, the
standard of which is to
meet the Carriers requirements.
3.13.2 7.4.2 Drain water tanks, according to the Carriers instruc-
tions and local regulations.
3.4.1 7.5.1 (a) Provide
(c) Operate
cooling unit. Any time limit to be specified in
Annex(es) B.
3.4.2 7.5.2 (a) Provide
(c) Operate
heating unit. Any time limit to be specified in
Annex(es) B.
Removal According to the Carriers Instructions
3.17.1 7.6.1 Remove snow from aircraft without using de-icing
fluid.
3.17.2 7.6.2 (a) Provide
(c) Operate
(1) Anti-icing units.
(2) De-icing units.
3.17.3 7.6.3 Provide de-icing/anti-icing fluids meeting the Carriers
specifications.
3.17.4 7.6.4 Remove frost, ice and snow from aircraft using de-
icing fluid. Fluids to receive purity and contamination
inspection prior to use.
3.17.5 7.6.5 Apply anti-icing fluid to aircraft.
Annex A
2004
S
G
H
A

1
9
9
8
97
SGHA 2004/1998
3.17.6 7.6.6 Supervise performance of de-icing/anti-icing opera-
tions.
3.17.7 7.6.7 Perform final inspection after de-icing/anti-icing
operations and inform flight crew of results.
3.14 7.7 Cabin Equipment and Inflight Entertainment
Material
3.14.1 7.7.1 Rearrange cabin by
(a) Removing
(b) Installing
cabin equipment, for example, seats and cabin
divider.
3.11.8 7.7.2 Collect and/or distribute
(a) Airline magazines
(b) Newspapers/magazines
(c) Menus
(d) Headphones
(e) Others
according to the Carriers instructions.
3.15.1 7.8.1 Provide suitable storage space for the Carriers cabin
material, as mutually agreed.
3.15.2 7.8.2 Take periodic inventory.
3.15.3 7.8.3 (a) Provide
or
(b) Arrange for
replenishment of stocks.
Annex A
98
SGHA 2004/1998
2004
Section 8
Fuel and Oil
6.5 8.1 Fuelling and/or Defuelling
6.5.1 8.1.1 Liaise with fuel suppliers.
6.5.2 8.1.2 (a) Inspect the Carriers fuel product deliveries for
contamination, prior
to storage, in accordance with the Carriers
instructions.
6.5.2 (b) Inspect fuel vehicles and/or appliances for
contamination.
6.4.2 8.1.3 If applicable, supervise the placement of the Carriers
product into storage at:
(a) The Handling Companys facility.
(b) A storage facility designated by the Carrier.
6.5.3 8.1.4 Supervise fuelling/defuelling operations.
6.5.4 8.1.5 Prepare aircraft for fuelling/defuelling.
6.5.5 8.1.6 Drain water from aircraft fuel tanks.
6.5.8 8.1.7 Receive the Carriers product from storage in quanti-
ties requested.
6.5.6 8.1.8 (a) Provide
(b) Position, remove and operate
approved fuelling/defuelling equipment.
6.5.7 8.1.9 Fuel/defuel aircraft with quantities of products re-
quested by the Carriers designated representative.
6.5.8 8.1.10 Check and verify the delivered fuel quantity.
6.5.9 8.1.11 Deliver the completed fuel order(s) to the Carriers
designated representative.
6.5.10 8.1.12 Maintain records of all fuelling/defuelling operations
and provide the Carrier with an inventory and usage
summary in accordance with the Carriers instruc-
tions.
6.6.1 8.2.1 Liaise with suppliers.
6.6.2 8.2.2 Perform or supervise replenishing operations.
6.6.3 8.2.3 (a) Provide
(b) Operate
special replenishing equipment.
Annex A
2004
S
G
H
A

1
9
9
8
99
SGHA 2004/1998
Section 9
Aircraft Maintenance
8.1.2 9.1.1 Perform line inspection in accordance with the
Carriers current instructions.
8.1.3 9.1.2 Enter in aircraft log and sign for performance of line
inspection.
8.1.4 9.1.3 Enter remarks in aircraft log regarding defects
observed during the inspection.
8.1.6 9.1.4 (a) Perform pre-departure inspection immediately
before aircraft departure according to the Carriers
instructions.
(b) Perform ice-check immediately before aircraft
departure according to the Carriers instructions
8.1.7 9.1.5 Provide skilled personnel to assist the flight crew or
ground staff in the performance of the inspection.
8.2.1 9.2.1 Rectify defects entered in the aircraft log as reported
by the crew or revealed during the inspection, to the
extent requested by the Carrier. However, major
repairs must be separately agreed upon between the
Parties.
8.2.2 9.2.2 Enter in aircraft log and sign for the action taken.
8.2.3 9.2.3 Report technical irregularities and actions taken to
the Carriers maintenance base in accordance with
8.1.1 9.2.4 Maintain the Carriers technical manuals, handbooks,
catalogues, etc.
8.2.4 9.2.5 Provide engineering facilities, tools and special equip-
ment to the extent available.
8.2.5 9.2.6 Move aircraft under its own power in accordance with
8.3.1 9.3.1 (a) Obtain Customs clearance for
(b) Administer
the Carriers spare parts, power plants and/or equip-
ment.
8.3.2 9.3.2. Provide periodic inspection of the Carriers spare
parts and/or spare power plant.
Annex A
100
SGHA 2004/1998
2004
parts and/or special equipment.
power plant.
8.4.1 9.4.1 (a) Provide
or
(b) Arrange for
suitable parking space.
8.4.2 9.4.2 (a) Provide
or
(b) Arrange for
suitable hangar space.
Annex A
2004
S
G
H
A

1
9
9
8
101
SGHA 2004/1998
Section 10
Flight Operations
and Crew Administration
4.3 10.1 General
4.3.1 10.1.1 Inform the Carrier of any known project affecting the
operational services and facilities made available to
its aircraft in the areas of responsibility specified in
Annex(es) B.
1.2.4 10.1.2 Keep up-to-date all necessary manuals and instruc-
tions that the Carrier must provide and ensure that
all prescribed forms are available.
4.3.2 10.1.3 After consideration of the Carriers instructions, sug-
gest the appropriate action to pilot-in-command in
case of operational irregularities, taking into account
the meteorological conditions, the ground services
and facilities available, aircraft servicing possibilities
and the overall operational requirements.
4.3.3 10.1.4 Maintain a trip file by collecting all documents speci-
fied by the Carrier, all messages received or origi-
nated in connection with each flight and dispose of
this file as instructed by the Carrier.
4.4 10.2 Flight Preparation at the Airport of Departure
4.4.1 10.2.1 (a) Arrange for
4.4.2 (b) Deliver to the aircraft
meteorological documentation and aeronautical
information for each flight.
4.4.3 10.2.2 Analyse the operational conditions and:
(a) Prepare
(b) Request
(c) Sign
(d) Make available
4.4.4 10.2.3 (a) Prepare
(b) Request
(c) Sign
(d) File
the Air Traffic Services (ATS) Flight Plan.
4.4.5 10.2.4 Furnish the crew with an adequate briefing.
Annex A
102
SGHA 2004/1998
2004
4.4.6 10.2.5 (a) Prepare
(b) Sign
the fuel order.
4.4.7 10.2.6 Hand out flight operation forms as specified by the
Carrier and obtain signature of the pilot-in-command,
where applicable.
4.4.8 10.2.7 Supply the appropriate local ground handling unit with
the required weight and fuel data.
4.4.4 10.2.8 (a) Obtain
(b) Monitor
(c) Manage
the Carriers slot time allocation with the appropriate
ATS.
4.5 10.3 Flight Preparation at a Point Different from the
4.5.1 10.3.1 Arrange for the provision of the meteorological docu-
ments and aeronautical information.
4.5.2 10.3.2 Analyse the operational conditions and:
(a) Prepare
(b) Request
(c) Sign
4.5.3 10.3.3 Send to the Carrier or its representative at the airport
of departure:
(a) The operational flight plan,
(b) The ATS Flight Plan,
(c) Information for crew briefing,
as instructed by the Carrier and/or as specified in the
Annex(es) B.
4.6 10.4 In-flight Assistance
4.6.1 10.4.1 Follow up the progress of the flight against flight move-
ment messages, flight plan messages and position
reports received.
1.1.4 10.4.2 Provide information on flight progress to the Carriers
ground handling representative.
10.4.3 Assist the flight as requested and/or deemed neces-
sary to facilitate its safe and efficient conduct in ac-
cordance with the flight plan.
4.6.1 10.4.4 Monitor movement of the flight within VHF range and
provide assistance, as necessary.
Annex A
2004
S
G
H
A

1
9
9
8
103
SGHA 2004/1998
10.4.5 Take immediate and appropriate action in case of in-
flight irregularity, according to the Carriers instruc-
tions (written or verbal).
10.4.6 Log and notify as specified by the Carrier any incident
of an operational nature (delays, diversions, engine
trouble, etc.).
10.4.7 Perform in-flight assistance, including re-despatch
until adjacent area is able to accept responsibility if,
for reasons of communications failure, weather phe-
nomena, safety of aircraft or emergency, it is undesir-
able to stop these services at the area boundary
specified in Annex(es) B. Similar conditions may
make it desirable to transfer these services to the next
area before the area boundary is crossed.
4.6.1(b) 10.4.8 Provide assistance to the flight, as required, beyond
VHF range.
4.7 10.5 Post-flight Activities
4.7.1 10.5.1 Obtain a debriefing from incoming crews, distributing
reports or completed forms to offices concerned,
whether governmental or the Carriers.
4.8 10.6 In-flight Re-despatch
4.8.1 10.6.1 Analyse meteorological information and the opera-
tional flight conditions for re-despatch, calculating
and planning it according to the data provided by the
aircraft in flight and informing the pilot-in-command
about the results thus obtained.
4.9 10.7 Crew Administration
4.9.1 10.7.1 Distribute relevant crew schedule information pro-
vided by the Carrier to all parties concerned.
4.9.2 10.7.2 Arrange hotel accommodation for:
(a) Scheduled
(b) Non-scheduled
crew layover, as specified by the Carrier.
4.9.3 10.7.3 (a) Provide
or
(b) Arrange for
crew transportation, as specified by the Carrier.
4.9.4 10.7.4 Direct crews through airport facilities and brief them,
as required.
Annex A
104
SGHA 2004/1998
2004
4.9.5 10.7.5 Liaise with hotel(s) on crew call and pick-up timings.
4.9.6 10.7.6 (a) Prepare crew allowance forms, as specified by the
Carrier.
(b) Pay crew allowances, as specified by the Carrier.
4.9.7 10.7.7 Inform the Carrier of any crew indisposition or poten-
tial absence.
10.7.8 Take necessary action, as specified by the Carrier.
Annex A
2004
S
G
H
A

1
9
9
8
105
SGHA 2004/1998
Section 11
Surface Transport
6.7 11.1 General
6.7.1 11.1.1 Make all necessary arrangements for the transport
of:
(a) Passengers
(b) Baggage
(c) Cargo and/or mail
between:
(1) Airport and town terminal.
(2) Airport and other agreed points.
(3) Separate terminals at the same airport.
11.2 Special Transport
6.7.2 11.2.1 Make all necessary arrangements for special transport
within the limit of local possibilities.
Annex A
106
SGHA 2004/1998
2004
Section 12
Catering Services
6.8 12.1 Liaison and Administration
6.8.1 12.1.1 Liaise with the Carriers catering supplier.
6.8.2 12.1.2 Handle requisitions made by the Carriers authorised
representative.
3.16.1 12.2.1 Unload/load and stow catering loads from/on air-
craft.
3.16.2 12.2.2 Transfer catering loads on aircraft.
3.16.3 12.2.3 Transport catering loads between aircraft and agreed
points.
Annex A
2004
S
G
H
A

1
9
9
8
107
SGHA 2004/1998
Section 13
Supervision and administration
1.3 13.1 Supervisory Functions of Services Provided by
Others (pre-flight, on-flight and post-flight)
1.3.1 13.1.1 Attend at the airport as necessary to supervise and
coordinate the ground handling services contracted
by the Carrier with third party(ies).
1.3.3 13.1.2 Cooperate with the Carriers designated represen-
tative, as required.
1.3.2 13.1.3 Ensure that the Handling Company(ies) is (are) timely
informed about operational data, including altera-
tions.
1.3.4 13.1.4 Check availability and preparedness of staff, equip-
ment, supplies and services of the Handling
Company(ies) to perform the ground handling
services.
1.3.4 13.1.5 Check preparation for documentation.
1.3.4 13.1.6 Ensure that prompt notification of the Carriers
requirements is given to all interested parties.
1.3.4 13.1.7 Check that all loads including necessary documents
will be ready in time to be loaded on the flight.
1.3.5 13.1.8 Meet aircraft upon arrival and contact crew.
1.3.8 13.1.9 Receive briefing from crew and give information about
irregularities, changes in schedule or other matters.
1.3.1 13.1.10 Supervise and coordinate the ground handling
1.3.6 services, deciding non-routine matters, as required.
1.3.7 13.1.11 Check despatch of operational messages.
13.1.12 Check tracings of baggage, cargo, mail and lost and
found articles. Follow up, if necessary.
1.3.8 13.1.13 Note irregularities in station log and inform the
Carriers designated representative in accordance
with the relevant directives.
1.2.1 13.2.1 Establish and maintain local procedures in accordance
with the Carriers requirements.
1.2.2 13.2.2 As required, take action on all communications
addressed to the Carrier.
Annex A
108
2004
1.2.3 13.2.3 Prepare, forward and file reports/statistics/docu-
ments and perform any other administrative duty that
may be required by the Carrier or local conditions.
1.2.4 13.2.4 Maintain the Carriers manuals, circulars, etc., con-
nected with the performance of the services.
1.2.5 13.2.5 Check and sign on behalf of the Carrier invoices, sup-
ply orders, handling charge notes, work orders, etc.,
as agreed with the Carrier.
SGHA 2004/1998
Annex A
2004
S
G
H
A

1
9
9
8
109
SGHA 2004/1998
Section 14
Security
Reconciliation
7.1.1 14.1.1 (a) Provide
or
(b) Arrange for
(1) Matching of passengers against established
profiles.
(2) Security questioning, as required.
7.1.2 14.1.2 (a) Provide
or
(b) Arrange for
(1) Screening of checked baggage.
(2) Screening of transfer baggage.
(3) Screening of mishandled baggage.
(4) Physical examination of checked, transfer and
mishandled baggage, as required.
(5) Identification of security cleared baggage.
7.1.3 14.1.3 (a) Provide
or
(b) Arrange for
(1) Screening of passengers.
(2) Screening of unchecked baggage.
(3) Physical examination of passengers and un-
checked baggage, as required.
7.1.4 14.1.4 (a) Provide
or
(b) Arrange for
(1) identification of passengers prior to boarding.
(2) Reconciliation of boarded passengers with their
baggage.
(3) Passengers to identify their own baggage, as
required.
(4) Offloading of baggage of passengers who fail to
board the aircraft.
Annex A
110
SGHA 2004/1998
2004
7.2.1 14.2.1 As specified by the Carrier,
(a) Provide
or
(b) Arrange for
(1) Screening of cargo and/or mail.
(2) Physical examination of cargo, as required.
(3) Holding of cargo and/or mail for variable periods.
(4) Secure storage of cargo and/or mail.
7.3 14.3 Catering
7.3.1 14.3.1 (a) Provide
or
(b) Arrange for
(1) Control of access to the catering unit.
(2) Proper identification and authorisation of staff.
(3) Security supervision during food preparation.
(4) Security check of catering uplifts.
(5) Sealing of food and/or bar trolleys/containers.
(6) Physical examination of catering vehicles prior to
loading.
7.4.1 14.4.1 (a) Provide
or
(b) Arrange for
control of access to
(1) Aircraft.
(2) Designated areas.
7.4.2 14.4.2 (a) Provide
or
(b) Arrange for
(1) Search of aircraft.
(2) Guarding of aircraft.
(3) Guarding of designated areas.
(4) Security of baggage in the baggage make-up
area.
(5) Sealing of aircraft.
Annex B
2004
S
G
H
A

1
9
9
8
111
SGHA 2004/1998
7.4.3 14.4.3 (a) Provide
or
(b) Arrange for
security personnel
(1) To safeguard all loads during the transport
between aircraft and designated locations.
(2) During offloading and loading of aircraft.
7.5.1 14.5.1 (a) Provide
or
(b) Arrange for
additional security services, as requested by the
Carrier.

Annex B
SAS Ground Services
www.sasground.com

A
i
r
c
r
a
f
t

e
t
c
.
Aircraft, calendar, contacts

Aircraft Types & Liability 114
Calendar 2007, 2008, 2009 115

Personal Notes 118

Contacts 120
SGHA 2004/1998
114
SGHA 2004/1998
Aircraft Types & Liability
SAS Ground Services applies the liability guideline which
corresponds with the industrial standards, Carriers Hull All Risk
Policy
Jets
USD 1,000,000
B747, B757, B767, B777, DC-10, MD11, A300, A310, A330, A340
USD 750,000
B717, B737 Series, MD80 Series, MD90 Series, A319, A320, A321
USD 500,000
All other jets not specified below.
USD 250,000
Embraer 135/145, Canadair RJ
USD 75,000
Cessna Citation, Fan Jet Falcon, Learjet 35/60, Dassault Falcon
20F
USD 5,000
Jet Provost
Turboprops
USD 200,000
Lockhead Hercules, Electra
USD 100,000
Fokker 50, F27, FH-227, ATR42, ATR72, Saab SF340, Saab 2000,
DHC7, DHC8, BAe ATP, SD330, SD360
USD 50,000
Embraer Brasilia Dornier D0-228, Dorneier D0-328, Beech 1900
USD 25,000
DHC 6, Piper PA 31T, Swearingen Metro, King Air
Cessna Conquest, Jetstream, Embraer Bandeirante, Cessna Corsair,
Britten Norman, Islander aircraft
Other propeller aircraft 1 % of aircraft value minimum USD 5,000
Helicopters
5% of aircraft value, maximum USD 100,000
Aircraft Types & Liability
115
Xxxxxxxxxxx
SGHA 2004/1998
A
i
r
c
r
a
f
t
,

c
o
n
t
a
c
t
s

e
t
c
.
Calendar 2007
J
a
n
u
a
r
y
1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8

F
e
b
r
u
a
r
y

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2

9

1
6

2
3

3

1
0

1
7

2
4

4

1
1

1
8

2
5

M
a
r
c
h

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

A
p
r
i
l

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
M
a
y

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7
J
u
n
e

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

J
u
l
y

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

3
1

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
A
u
g
u
s
t

6

1
3

2
0

2
7

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

S
e
p
t
e
m
b
e
r

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
O
c
t
o
b
e
r
1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8

N
o
v
e
m
b
e
r

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

4

1
1

1
8

2
5

D
e
c
e
m
b
e
r

3

1
0

1
7

2
4

3
1

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
116
SGHA 2004/1998
Calendar 2008
J
a
n
u
a
r
y

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

F
e
b
r
u
a
r
y

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3

1
0

1
7

2
4

M
a
r
c
h

3

1
0

1
7

2
4

3
1

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
A
p
r
i
l

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

M
a
y

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

J
u
n
e

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
J
u
l
y

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

A
u
g
u
s
t

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
S
e
p
t
e
m
b
e
r
1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8

O
c
t
o
b
e
r

6

1
3

2
0

2
7

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

N
o
v
e
m
b
e
r

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
D
e
c
e
m
b
e
r
1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8

M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
117
Xxxxxxxxxxx
SGHA 2004/1998
A
i
r
c
r
a
f
t
,

c
o
n
t
a
c
t
s

e
t
c
.
Calendar 2009
J
a
n
u
a
r
y

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5
F
e
b
r
u
a
r
y

2

9

1
6

2
3

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

M
a
r
c
h

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

3
1

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
A
p
r
i
l

6

1
3

2
0

2
7

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4
4

1
1

1
8

2
5
5

1
2

1
9

2
6
M
a
y

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
J
u
n
e
1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4
4

1
1

1
8

2
5
5

1
2

1
9

2
6
6

1
3

2
0

2
7

7

1
4

2
1

2
8

J
u
l
y

6

1
3

2
0

2
7

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5
5

1
2

1
9

2
6
A
u
g
u
s
t

3

1
0

1
7

2
4

3
1

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
S
e
p
t
e
m
b
e
r

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4
4

1
1

1
8

2
5
5

1
2

1
9

2
6
6

1
3

2
0

2
7

O
c
t
o
b
e
r

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5
N
o
v
e
m
b
e
r

2

9

1
6

2
3

3
0

3

1
0

1
7

2
4

4

1
1

1
8

2
5

5

1
2

1
9

2
6

6

1
3

2
0

2
7

7

1
4

2
1

2
8
1

8

1
5

2
2

2
9
D
e
c
e
m
b
e
r

7

1
4

2
1

2
8

1

8

1
5

2
2

2
9

2

9

1
6

2
3

3
0
3

1
0

1
7

2
4

3
1
4

1
1

1
8

2
5
5

1
2

1
9

2
6
6

1
3

2
0

2
7
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
M
o
n
d
a
y
T
u
e
s
d
a
y
W
e
d
n
e
s
d
a
y
T
h
u
r
s
d
a
y
F
r
i
d
a
y
S
a
t
u
r
d
a
y
S
u
n
d
a
y
118 Xxxxxxxxxxxx
SGHA 2004/1998
Notes
Personal Notes:
119
Xxxxxxxxxxx
SGHA 2004/1998
A
i
r
c
r
a
f
t
,

c
o
n
t
a
c
t
s

e
t
c
.
Personal Notes:
Notes
120 Xxxxxxxxxxxx
SGHA 2004/1998
Contacts Sales
This contact information is current as of April 2006. You
can always log on to www.sasground.com for the latest
contact information.
Head Office
Andreas Broryd
Vice President Commercial
Phone: +46 8 7976251
Fax: +46 8 7972090
e-mail: [email protected]
Denmark
Morten Kongstad
Director, Sales & Marketing
Phone: + 45 32323628
Fax: + 45 32322081
Norway
Mathias Modig
Director, Marketing & Sales
Phone: +47 95718003
Fax: +47 64818404
Sweden
Andreas Vassilaros
Director, Marketing & Sales
Phone: +46 8 7973456
Fax: +46 8 7974241
International
Lennart Paulsson
Commercial Director
Phone: +46 8 7973938
Fax: +46 8 7974370
Contacts
SAS Ground Services
www.sasground.com
find our contact details at
www.sasground.com

SGHA

Uploaded by

Copyright:

Available Formats

SGHA

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

SGHA

Uploaded by

Copyright:

Available Formats

Standard

You might also like