LESSON-30 Controlling, Open Loop, Closed With Feedback: Overview of The Lecture

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PRINCIPLES OF MANAGEMENT

LESSON-30 CONTROLLING, OPEN LOOP, CLOSED WITH FEEDBACK


Overview of The Lecture
Objective is to Learn

Meaning and definition Importance of Controlling Types of control

1. Basis for future action: Control helps the management to avoid repetition of past mistakes and provides the basis for future action. 2. Facilitates decision-making: Control is fundamental to decision making. It helps in determining the future course of action whenever there is a deviation between the standard and the actual performance. 3. Facilitates decentralization: The modern trend of business organisations towards decentralization calls for a systematic attempt towards controlling. Without proper control, decentralization cannot succeed. 4. Facilitates supervision: The existence of a proper control system should have a positive impact on the behaviour of the employees. It facilitates supervision. 5. Improves efficiency: Since a good control system smoothes away wrinkles in the working of an organisation, the morale of the employees remains high. 6. Facilitates coordination: Control helps in integration of activities through unity of action. It provides unity of direction.

Meaning and Definition It is the process that measures current performance and guidance towards some predetermined goals. The essence of control lies in checking existing actions against some desired results determined in the planning process. Managerial functions commence with planning and end at controlling. The other functions like organizing, staffing, and directing are the connecting links between planning and controlling. Controlling men at work is as old a function as the human civilization is. It is a fundamental function in every sphere of life-the family, the academic institutions, the trade, commerce and industry, the government and even religious places. Thus control is a never-ending activity just as planning and motivating activities are. The managerial function of controlling implies, measurement of performance against the standard and the correction of deviations to ensure accomplishment of goals as per plan. Thus control is the process that measures current performances and guides them towards some predetermined objectives. In the words of Koontz and ODonnell, Controlling is the measuring and correcting of activities of subordinates to ensure that events conform to plans. From the above definitions, the following elements or features of control are evident: (1) Control is closely linked with planning. (2) It is a comparison and verification process. (3) It maintains a balance in activities directed towards a set of goals. (4) It corrects imbalance if any. (5) It is a means to detect deviations from plans policies programmes, schedules, etc. (6) It is a means to implement corrective action.
Importance of Controlling

Types of Control
1. Open Loop Control

In this just check, that the output is generated or not


2. Closed Loop Control/Feedback Control

Managerial control is essentially the same basic process as is found in physical, biological and social systems. In electrical systems such as a voltage regulator, the principle of feedback is used. In the human body, a number of systems such as the control of temperature, blood pressure and other conditions are in accordance with the principle of feedback. So also in social systems, one finds feedback. Management control is usually perceived as a feedback system. The manager receives the feedback information regarding the actual performance. He can then compare it with the standard performance. In case the comparison is revealed unsatisfactory, corrective action is taken. This can be seen more clearly by looking at the feedback process involved in the management control system as shown in Figure A

Control is an important function of management as it smoothen the working of an organisation. Without control, a manager cannot do his job. It helps him in verifying whether everything occurs in conformity with the standard set. Moreover, an effective system of control helps in realising the following benefits:

Figure A: Feedback process involved in the management control system


3. Feed Forward Control

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In this type of control the system should tell in advance to take corrective action i.e. if they do not do something about a problem at present the problem may occur in future. The feedback is taken at each and every step.

PRINCIPLES OF MANAGEMENT

Notes

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