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    SAP CRM Syllabus

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    mofibhai
    This document outlines the content of a hands-on SAP CRM training course. The course covers topics such as SAP history, CRM architecture, customizing business partners and organizational management, product and territory management, actions, statuses, pricing and text determination. It also covers sales cycles, lead management, opportunity management, quotations, orders and document flows. Finally, it discusses customer interaction center, service management and case management in SAP CRM.

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    SAP CRM Syllabus

    Uploaded by

    mofibhai
    172 views3 pages
    This document outlines the content of a hands-on SAP CRM training course. The course covers topics such as SAP history, CRM architecture, customizing business partners and organizational management, product and territory management, actions, statuses, pricing and text determination. It also covers sales cycles, lead management, opportunity management, quotations, orders and document flows. Finally, it discusses customer interaction center, service management and case management in SAP CRM.

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    SAP CRM

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    This document outlines the content of a hands-on SAP CRM training course. The course covers topics such as SAP history, CRM architecture, customizing business partners and organizational management, product and territory management, actions, statuses, pricing and text determination. It also covers sales cycles, lead management, opportunity management, quotations, orders and document flows. Finally, it discusses customer interaction center, service management and case management in SAP CRM.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    172 views3 pages

    SAP CRM Syllabus

    Uploaded by

    mofibhai
    This document outlines the content of a hands-on SAP CRM training course. The course covers topics such as SAP history, CRM architecture, customizing business partners and organizational management, product and territory management, actions, statuses, pricing and text determination. It also covers sales cycles, lead management, opportunity management, quotations, orders and document flows. Finally, it discusses customer interaction center, service management and case management in SAP CRM.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Course: SAP CRM

    Type : Hands-On Training

    Course Content: ERP Customer Relationship Management (CRM)


    SAP history and evolution Introduction to SAP-CRM CRM architecture ASAP methodology

    Base Customization 1. Business partners BP type & roles, grouping BP relationships Partner functions Configuring field attributes Number range settings

    2. Organizational Management Elements of organizational model Creating position, employee & user Organizational data determination

    3. Product master Product type & grouping Hierarchies, category dissent type and attributes Number assignments View id Basic settings Relationships of products

    4. Territory management 5. Transaction processing Copy Copy control Follow up transaction

    6. Partner processing Partner functions Partner determination procedure Access sequence

    7. Actions Action profile Action definition Processing form Action monitor

    8. Status profile User status Status in transactions

    9. Pricing Pricing procedure determination Creating condition record

    10. Text determination Text determination procedure Text object Text ID

    11. Credit management 12. Incompleteness 13. Billing SALES 1. Introduction to basic sales cycle 2. Significance of header and item category control data 3. Structure of sales transactions 4. Activity management Activity monitor Header and item category control data Activity journal Follow up transactions

    5. Lead management Lead document structure Creating lead from activity Header and item category control data

    Lead priorities group and origin

    6. Opportunity management Opportunity document structure Create opportunity from lead Header and item category control data Sales life cycle and phases Opportunities priorities group and origin

    7. Quotation/Order in CRM 8. Document flow

    MARKETING & CAMPAIGN MANAGEMENT Customer Interaction Center Win Client Service Overview of CRM Service,Service Organization Service Products Installed Base Individual Object Complaints and Returns Case Management Architecture landscape,Agent functions and processes in the IC Define CIC Profile and Customer-Specific Workspaces,Define Front-office framework Component Configuration,Action Box Configuration,CTI Configuration

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