Content: Topic Page No
Content: Topic Page No
Chapter
Chapter 1: INTRODUCTION
Topic
Page No.
1
19
28
46
50
Chapter 7:
82
84
(iii) SUGGESTION
85
APPENDIX
BIBLOGRAPHY
This Project itself is an acknowledgement to the industry drive and technical competence of many individuals who have guided me for its completion. Let me assert beyond the confines of simple sense GRATITUDE to them.
I express my deep sense of gratitude to our beloved chairman Dr. S. Jagathrakshagan for giving me a wonderful opportunity for doing Master of Business Administration in this esteemed college.
I wish to place my deep sense of gratitude to Mr. Prakash, HR, HCL BPO center-1 for Permitting me to do the project work at HCL and showing keen interest in the project.
I wish to extend my sincere thanks to Mr. Sathyanarayan, HR Executive with whom I had constant interaction during this project. In this work I have been fortunate to have the support the dedicated staff members of HCL.
Foremost, I would like to thank Dr. N. M. Jaffer, HOD of School Of Management Studies, Bharath University, for his intensity and focus on technical aspects and for taking all efforts to make my journey smooth on the information technology super highway. It is a privilege to have him as our faculty.
I consider it a great privilege to be under the guidance of Mrs. A. Geetha, Lecturer of School of Management Studies, Bharath University. The contribution and significant role played by her help me in preparation and submission of project report in time.
I gratefully acknowledge the team of staff members in M.B.A department for helping me in all aspects and giving their valuable ideas for making my project efficient and effective. Last but not the leas; I would like to thank my parents and friends for their valuable support and encouragement through out the course of the project.