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Tournament Name and Id

The document contains correspondence between a player and customer support regarding various issues experienced while playing tournaments on the website games24x7.com. The support representative requests additional details from the player such as tournament names, error messages received, browser used, operating system, and internet connection in order to troubleshoot and resolve the issues.

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Nikkhil Nathawat

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0% found this document useful (0 votes)

82 views

Tournament Name and Id

Uploaded by

Nikkhil Nathawat

We take content rights seriously. If you suspect this is your content, claim it here.

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Download as ODT, PDF, TXT or read online on Scribd

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TOURNAMENT NAME AND ID

Dear Player,
Thank you for contacting us.
In order to assist you better could you please mail us the tournament name
and id so that we can do the needful. You can find the same in your "View
Transactions" in "My Account" section.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

Dear Player,
Thank you for contacting us.
Please find attached details for the tournament "PointsRummy_583348 ".
Please let us know in which game you have experienced issue id so that we
can check and do the needful.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

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-----------------------------------------------------------------------------

Dear Player,
Thank you for contacting us.
Please find attached list of tournaments played on February 01, 2012.
Please let us know in which tournament you had an issue so that we can
check and do the needful. Also, for us to diagnose the issue, we suggest
you to let us know what exactly happened while playing the game.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

-----------------------------------------------------------------------------------------------------------------------------------------

FORFEIT IN DEAL 1 or BOTH THE DEAL

Dear Player,
Thank you for contacting us.
In order to assist you better,
1) Did you receive automatic pop-up to play games?
2) Did you try opening the pop-up by clicking on Take Your Seat button?
Also, could you please let us know
1) From where you are accessing our website (i.e.) home/office?
2) Which operating system are you using and how may bit(i.e.)32bit or
64bit.
3) What type of Internet connection do you use? (Wired/ Wireless)
4) Which browser do you use to play games on our website? Internet
explorer/Mozilla/Google Chrome
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

***************************************************************************
******************************************

DISCONNECTION
Dear Player,
Thank you for contacting us.

In order to assist you better,

1) You got any disconnection message?
2) The cards got disappeared while playing?
Also, could you please let us know
1) From where you are accessing our website (i.e.) home/office?
2) Which operating system are you using and how may bit(i.e.)32bit or
64bit.
3) What type of Internet connection do you use? (Wired/ Wireless)
4) Which browser do you use to play games on our website? Internet
explorer/Mozilla/Google Chrome
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

STUCK
Dear Player,
Thank you for contacting us.
tournament got stuck (i.e)
1)
2)
3)
4)

Could you please let us know when exactly the

While playing the tournament

While declaring cards
While placing the card in finish slot
Any other state

Also, could you please let us know

1) From where you are accessing our website (i.e.) home/office?
2) Which operating system are you using and how may bit(i.e.)32bit or
64bit.
3) What type of Internet connection do you use? (Wired/ Wireless)
4) Which browser do you use to play games on our website? Internet
explorer/Mozilla/Google Chrome
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

FORFIT IN DEAL 2
Dear Player,
Thank you for contacting us. We have checked our system and it indicates
that you have played the first Deal but did not play the second deal. Could
please explain what exactly happened after declaring in Deal 1.
Also, could you please let us know
1) From where you are accessing our website (i.e.) home/office?
2) Which operating system are you using and how may bit(i.e.)32bit or
64bit.
3) What type of Internet connection do you use? (Wired/ Wireless)
4) Which browser do you use to play games on our website? Internet
explorer/Mozilla.
Awaiting your response.
Yours Sincerely,

Shilpa Sharma
Games24x7 Support

POPUP BLOCKER
Dear Player,
Thank you for contacting us. We believe that your pop-up blocker is
enabled and therefore you are not able to see the window.
If you wish to Enable pop-ups you can uncheck the option "Turn On Pop-up
Blocker" in your web browser.
If you want your pop-ups to be blocked and still want to play on
www.games24x7.com then follow the steps below.
If your web browser is Internet Explorer
1) Click on Tools and then
2) Click on Internet Options and then
3) Click on Privacy
In privacy you will see "Settings" button enabled if your Pop-up blocker is
enabled. When you click on settings you will get an option to enter a
website. Please enter www.games24x7.com which will enable pop-up in your
Internet Explorer.
If you are using Firefox
1) Click on Tools and then
2) Click on options and then
3) Click on Content
If your pop-up is blocked you will see the Exceptions button enabled.
Clicking on Exceptions will allow you to enter a website. Please enter

www.games24x7.com which will enable pop-up in your Firefox.

If you are using Google Chrome
1)
2)
3)
4)
5)

Click
Click
Click
Click
Click

on
on
on
on
on

Customize and control Google chrome and then

options and then
"Under the hood" tab and then
content settings under Privacy and then
Pop-up

If your pop-up is blocked you will see the Exceptions button enabled.
Clicking on Exceptions will allow you to enter a website. Please enter
www.games24x7.com which will enable pop-up in your Google Chrome.
We kindly suggest you to use Mozilla or Internet Explorer or Google Chrome
to play games on www.games24x7.com.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

SAME SCORE I
Dear Player,
Thank you for contacting us. If at any point of the game except finals, if
both the player's score are equal then a player is chosen randomly as the
winner. However, if the same happens in finals then the prize money is
equally split.
However, we are constantly working on to improve our game and website and
will bring in new features shortly.

Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

SAME SCORE II
Dear Player,
Thank you for contacting us. As mentioned earlier, if the scores are tied
in any round except the final, a player is randomly chosen to move to the
next round. There is a simple program which randomly picks a player to move
to the next round. We have no way of knowing which player moves to the next
round as our systems are automated and it isn't humanly possible to
manually decide which player moves forward given that there are over 5000
tournaments happening every day.
So, we have no control over who goes on to the next and neither do we have
any incentive to favor one player over another. We hope this will put your
concern to rest.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

TELEPHONE
I
Dear Player,
Thank you for contacting us. We tried reaching you on the mobile number
registered with us "7607363780", however we were unable to reach you as the
number was unanswered. Could you please provide us a convenient date/time
so that we can contact and discuss on the below mentioned issue.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

Games24x7 Support

III
Dear Player,
Thank you for contacting us. We tried reaching you on the mobile number
registered with us "7607363780", however we were unable to reach you as the
number was switched off. Could you please provide us a convenient date/time
so that we can contact and discuss on the below mentioned issue.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

IV
Dear Player,
Thank you for contacting us. We tried reaching you on the registered
mobile number but could not get hold of you. We kindly suggest you to
provide us the tournament name/ id so that we can check and do the needful.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

TRANSACTION SEND
I
Dear Player,
Thank you for contacting us. We have attached a copy of your Tournament
Transaction details dated February 17, 2011. Please check and let us know
for which tournament you were facing issues so that we can check and do the
needful.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

-----------------------------------------------------------------------------

Invite your family and friends and earn cash up to Rs. 1000* /
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For more information on Bring A Friend, we kindly suggest you to
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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------***************************************************************************
***
II
Dear Player,
Thank you for contacting us. We have attached a copy of your Tournament
Transaction details dated February 25 to March 01, 2011. Please check and
revert back if there are any issues.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

WINNING ALREAY CREDITED

Dear Player,
Thank you for contacting us. We have checked our system and we are not
able to find any issues from our end. As you have won that tournament
"Rummy250.0-7414" your winnings amount was already credited to your
games24x7 account on February 02, 2011 at 10:26 PM.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

http://www.games24x7.com/player/bringafriendbonusparts.html
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------*****************************************************************
III
Dear Player,
Thank you for contacting us. Our systems indicate Rs. 25 has already been
credited to your games24x7 account at 9:03 AM. Please find attached
tournament transaction details which shows Rs. 25 was reversed back to your
games24x7 account.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

Join JHATPAT IN A DAY

Dear Player,
Thank you for contacting us. As of now, a player will be able to join only
1 Jhatpat tournament in a day. Our systems indicate you have joined Jhatpat
-1 held on March 29, 2012 at 12:30 AM and therefore, you will not be able
to join any other Jhatpat tournament on that day.

Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

2 PRIZE MONEY
I)
Dear Player,
Thank you for contacting us. We have checked our system and it indicates
that the tournament which you had joined was a 4 player tournament with 2
prize money. Our systems indicate that you had won the 1st round, but did
not play the 2nd round.
However, as there were 2 prize money for tournament Rummy25.0-173, you had
received 2nd prize of Rs. 30.01 which was credited to your games24x7
account at February 10, 2011 at 9:54AM.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

click on the following link,

II)
Dear Player,
Thank you for contacting us. We have checked our system and it indicates
that the tournament 'Rummy25.0-380' held on February, 2011 at 10:44PM was a
four player game which was scheduled for two prize winners (i.e) 1st
Winning prize of Rs.55 and the second of Rs. 30. As your won the game the
1st prize winning amount of Rs. 55 got credited to you account.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

III)
Dear Player,
Thank you for contacting us.

We have checked our system and it indicates

that the tournament 'Rummy50.0-6974' held on February, 2011 at 10:44PM was

a four player game with one prize winner. As you lost the above mentioned
tournament, winnings amount did not get credited to your games24x7 account.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

As of now, we offer 2 types of 4 player Rs.

1) 1 prize winnings and

2) 2 prize winnings
Our systems indicate the tournament which you have joined (i.e) 4 player
Rs. 25 tournament had 1 prize winnings. Before clicking on "Join" button,
we kindly suggest you to check the details in tournament details page (i.e)
the tournament type, number of player tournament , prize winnings, etc.
We regret to inform you that you will not receive 2nd prize winnings as the
tournament you joined had only 1 prize winnings.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

---------------------------------------------------------------------

--------Invite your family and friends and earn cash up to Rs. 1000* /
person.
For more information on Bring A Friend, we kindly suggest you to
click on the following link,
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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------V)
Dear Player,
Thank you for contacting us. Depending on the number of players joining
the tournament, prize money will different If 128 players had joined there
would have been 32 winners, however, only 81 players have joined and the
prize distribution got changed and only 4 prize money was distributed.
The tournament MRQualifier-5 which you had joined had 3 prize winners.
Third prize winner for the tournament is declared based on the point
difference (i.e.) the player with least point difference. In your case, the
point difference between you and your opponent and the point difference
between the players in other semifinals will be calculated.
Our systems indicate that you had 89 points and your opponent had o points,
thus making a difference of 89. The score between the players who had
played other semifinals are mentioned below
Player 1 -63
Player 2 -19
The difference in points between those players are 44.
As the point difference for the player who had lost in other semifinals is
less, he/she was awarded 3rd prize.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /

person.
For more information on Bring A Friend, we kindly suggest you to
click on the following link,
http://www.games24x7.com/player/bringafriendbonusparts.html
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

LOST THE GAME

I)
Dear Player,
Thank you for contacting us.
We have checked our systems and it indicates that you got 12 points in deal
1 and your opponent got 08 points in deal 2. As your points were higher
than your opponent's, you had lost the tournament and therefore your
winnings amount did not get credited.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

Dear Player,
Thank you for contacting us.
We have checked our system and it indicates that you have not declared
properly and therefore all your card points were calculated.
Please find below the cards which you have declared.
[[ 5 Diamond , 6 Diamond , 7 Diamond ],[ 2 Club, 3 Club, 4 Club ],[ 10
Heart , 11 Heart , 12 Heart ],[ 2 Diamond , 3 Diamond , 4 Diamond ], [2
Heart]]
From the above declared set/sequences, it indicates that you just have one
sequence (i.e.) [9 Heart, 10 Heart, 11 Heart, 12 Heart, 13 Heart, 1 Heart]
and [5 Diamond, 6 Diamond, 7 Diamond, 9 Diamond, 11 Diamond, 12 Diamond]
does not make a valid set/sequence and therefore all your cards point were
calculated.
For more information you can click on "Rummy Rules" in "Help Section".
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

------------------------------------------------------------------------------------------------------------------------------------------

III)
Dear Player,

Thank you for contacting us.

We have checked our system and it indicates that you have not declared
properly and therefore all your card points were calculated.
Please find below the cards which you have declared.
[[ 12 Spade , 11 Spade , 13 Club (joker) ],[ 9 Spade , 9 Diamond , 9
Club ],[ 7 Spade , 7 Club , 13 Heart (joker) ],[ 4 Heart , 3 Heart , 2
Heart , joker ]]
As per our Rummy Rules, a person who has finished/declared should have 2
sequences (i.e.) one pure sequence and another with or without joker.
In your case, [ 12 Spade , 11 Spade , 13 Club (joker) ] and [ 4 Heart , 3
Heart , 2 Heart , joker ] is being calculated as a sequence. As you do not
have pure sequence your entire card points were calculated.
For more information you can click on "Rummy Rules" in "Help Section".
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

IV)

Dear Player,
Thank you for contacting us. Considering your scenario if your opponent
has declared you need to have two sequences (i.e) One pure and other with
or without the joker or else all your card point will be calculated.

For more information check Rummy Rules in Help Section.

Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

V)
Dear Player,
Thank you for contacting us. As per our Rummy Rules, a person who has
finished/declared should have 2 sequences (i.e.) one pure sequence and
another with or without joker.
In your case, [7 Club, 8 Club, 9 Club, 10 Club, 11 Club, 12 Club] is being
calculated as a single sequence. As you do not have 2nd sequence your
entire card points were calculated.
For more information check Rummy Rules in Help Section.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
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VI)
Dear Player,
Thank you for contacting us. As per our Rummy Rules, if a players finishes
and the opponent has a sequence then his/her sequence points will not be
calculated.
For eg - If player A has finished and player B has only 2 sequence [2
Club,3 Club,4 Club] and [4 heart,5 Heart,6 Heart] but do not have any other
set, then excluding these sequences other card points will be calculated.
In your case, your opponent had 1 sequence and did not have any other valid
sets and therefore, excluding his/her sequence points he/she got 53 points
in deal 2.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

VII)
Dear Player,
Thank you for contacting us. 11 Club, 12 Club, 13 Club is a pure sequence.
However, if you include the joker in pure sequence it becomes sequence and
not pure sequence. In your case, you have included 6 Heart(Joker) in 11
Club, 12 Club, 13 Club (pure sequence) and therefore it was considered as
sequence and not pure sequence.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
person.
For more information on Bring A Friend, we kindly suggest you to
click on the following link,
http://www.games24x7.com/player/bringafriendbonusparts.html
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------VIII)
Dear Player,
Thank you for contacting us. Our systems indicate you have not declared
properly and therefore all your card points were calculated.
Please find below the cards which you had in Deal 1.
[2 Spade, 3 Club, 3 Heart, 3 Spade, 4 Spade, 5 Club, 5 Diamond, 5 Heart, 9
Club(joker), 9 Heart(joker), 12 Club, 13 Club, 1 Club]
We believe the issue was with the Internet connection from where you are
trying to access our website. As your Internet connection was unstable the
card declared was not accepted by our game servers.
Online game requires constant Internet connection between your Internet and
our game servers. If your Internet is unstable then there is good chance of
you receiving disconnection message, receive blank pop-up in the game or
your discarded card not accepted by our game servers.

Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

IX)
Dear Player,
Thank you for contacting us. Our systems indicate you have registered for
the tournament at "Rummy100.0-7812" after which the tournament started at
"01:38 AM". Also, it indicates that you have lost Deal 1 but won Deal 2 in
the above mentioned tournament. As your opponent's points were lesser than
yours, your opponent was declared as the winner. Please find below your
cards which you had in Deal 1 and Deal 2.
Deal 1
[3 Club, 3 Spade, 7 Spade, 8 Spade, 9 Club, 9 Diamond], [2 Diamond, 3
Diamond, 4 Diamond, 5 Diamond], [4 Club, 5 Club, 6 Club]
Deal 2
[9 Heart, 10 Heart, 11 Heart], [3 Club, 4 Club, 5 Club, 6 Club], [12 Club,
12 Diamond, 12 Heart], [3 Diamond, 4 Diamond, 5 Diamond]
We kindly suggest you not to share your password with anyone as it is
against our Terms of Service. If you have shared your password earlier, we
suggest you to change your password by clicking on "Change Password" in My
Account section or generate a new password by clicking on "Having Trouble
Logging-In" in our home page.
Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

X)
Dear Players,
Thank you for contacting us. Please find below the cards which you and
your opponent have declared in deal 1 for the tournament "Rummy50.0-5729".
Also, our systems indicate that your opponent had a proper sequence,
therefore you lost deal 1.
Your Opponent's Cards
[5 Diamond, 5 Heart, 5 Spade], [2 Spade, 3 Spade, 4s], [8 Club, 8 Diamond,
8 Heart, 8 Spade], [12 Spade, 13 Spade, 1 Heart(joker)]
Your Cards
[6 Club, 6 Heart, 6 Spade], [3 Heart, 4 Club , 4 Heart, 9 Spade], [11
Heart, 12 Heart, 13 Heart], [2 Diamond, 3 Diamond, 4 Diamond]
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
person.

For more information on Bring A Friend, we kindly suggest you to

click on the following link,
http://www.games24x7.com/player/bringafriendbonusparts.html
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------***************************************************************************
****
XI)
Dear Player,
Thank you for contacting us. We tried reaching you on the mobile number
"9947902218" registered with us. However, the call was unanswered. From the
screen-shot provided it indicates that you have not declared properly.
Please find below the rules on how to declare.
After one player finishes the game both players are required to arrange
their cards in sets and sequences.
1.The pure sequence should be placed by itself in any of the slots
provided.
2.The second sequence should be placed in a slot different from the slot in
which the pure sequence was placed.
3.The remaining cards should be arranged into either sets or sequences and
placed in the two other slots provided.
4.After placing all the cards in slots, click on the Done button.
Also we kindly suggest you to click on below mentioned link for interactive
demo of rummy,
http://www.games24x7.com/player/interactiveDemo.html
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
person.

For more information on Bring A Friend, we kindly suggest you to

Dear Player,
Thank you for contacting us.
We have checked our system and it indicates that you have not
declared properly and therefore all your card points where
calculated.
Please find below the cards which you have declared for the
tournament "2712319".
[[ 1 Spade , 13 Spade , 12 Spade ],[ 7 Diamond , 7 Spade , 7 Spade ],
[ 7 Heart , 8 Heart , 10 Heart , joker ],[ 11 Heart (joker) , 13 Club
, 1 Club ]]
From the above declared set/sequences, it indicates that [ 7
Diamond , 7 Spade , 7 Spade ] does not make a valid set/sequence and
therefore you got 80 points (full points).
Please Note :1) With two decks, you cannot use the same card twice in a set for
instance 7 7 7 is not a valid set.
2) 2) If a player declares without meeting the game objective,
he/she gets 80 points and the game continues till there is a
winner.
Thanking You for playing at Games24x7.com.
"Please click on the following link to rate your experience for this
interaction"
http://survey.games24x7.com/index.php?sid=76712&token=zLDUn9yDGMoZPXN
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

-----------------------------------------------------------------------------

Ist TIME REFUND(GENERAL DISCONNECTION)

Dear Player,
Thank you for contacting us.
We have checked our systems and we are not able to find any issue with the
tournament. However, as you are our loyal player we have credited your
entry fee Rs. 200 to your Games24x7 account on May 15, 2012 at 08:39 AM.
Henceforth, please perform the following while playing and not after or
before playing games on www.games24x7.com and send us the screen-shot of
the same so that we can check whether the issue is at our end or yours.
In order to take screen shot, we kindly suggest you to click on "print
screen" in the keyboard and then "Paste" in Ms Paint after which save the
file in .jpg extension.
Please click on Start, then Run and in the resulting window type cmd.
When you type that, a DOS window will open up in which you should type the
following:
ping www.games24x7.com -t then press enter on the keyboard. If due to
this, you see something like
Reply from 209.134.51.50: bytes=32 time=76ms TTL=245
Reply from 209.134.51.50: bytes=32 time=60ms TTL=245
Reply from 209.134.51.50: bytes=32 time=61ms TTL=245
Reply from 209.134.51.50: bytes=32 time=66ms TTL=245
Reply from 209.134.51.50: bytes=32 time=71ms TTL=245
Reply from 209.134.51.50: bytes=32 time=72ms TTL=245

Reply from 209.134.51.50: bytes=32 time=67ms TTL=245

Reply from 209.134.51.50: bytes=32 time=65ms TTL=245
then, you should not have a problem. However, if you do not see a constant
flow but something like what follows,
Reply from 209.134.51.50: bytes=32 time=67ms TTL=245
Request Timed Out
Reply from 209.134.51.50: bytes=32 time=64ms TTL=245
Request Timed Out
Reply from 209.134.51.50: bytes=32 time=61ms TTL=245
Request Timed Out
Request Timed Out
Request Timed Out
Reply from 209.134.51.50: bytes=32 time=62ms TTL=245
Request Timed Out
Reply from 209.134.51.50: bytes=32 time=91ms TTL=245
Reply from 209.134.51.50: bytes=32 time=68ms TTL=245
Request Timed Out
Request Timed Out
that means your internet connection is intermittent and this is the reason
why you are having the problems you have mentioned.
To respond to your query about other sites working with your connection,
please note that when you play a game online, there is constant
communication with the server and hence a constant link needs to be
established. On static sites, this is not an issue as the page will load
once the connection is revived. Hence chatting, email etc. are not an issue
with bad connections. However, in a live game, the constant connection is
needed.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

------------------------------------------------------------------------------------------------------------------------------------------

NO REFUND FOR

2nd TIME

I)
Dear Player,
Thank you for contacting us. We have checked our systems and we are not
able to find any issue with the tournament mentioned. Earlier we have asked
you to run the ping command in the background while playing games and send
us the screen-shot of the game along with the ping screen-shot, however we
have not received anything. Henceforth, please provide us the screen-shot
so that we can do the needful.
We believe that the problem is with the internet connection from where you
are trying to access our website. Online game requires constant internet
connection between your internet and our game servers. If your internet is
not able to reach our game servers within the specified time or unstable
then you will experience disconnection messages or blank pop up in the
game. Also, We kindly suggest you not to browse any buffering websites or
download any applications while playing games on www.games24x7.com
For more information we kindly suggest you to click on "Technical problems"
in Help section.
We regret to inform you that we cannot refund in this case as the issue is
not at our end.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

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---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------II)
Dear Player,
Thank you for contacting us. We have checked our systems and we are not
able to find any issue with the tournament "Rummy250.0-5609". Also Could
you please mail us the tournament name and id for which you were facing
issues so that we can check and do the needful. You can find the same in
your "View Transactions" in "My Account" section.
Earlier we have asked you to run the ping
playing games and send us the screen-shot
screen-shot, however we have not received
provide us the screen-shot so that we can

command in the background while

of the game along with the ping
anything. Henceforth, please
do the needful.

Also, we kindly suggest you to click on "Take Your Seat" or on your name in
tournament tree if you have any issues with the game pop-up window.
Clicking on "Take Your Seat" or on your name in tournament tree page will
open the game pop-up window. If you receive a blank pop-up we would kindly
suggest you close the pop-up and try to reopen by clicking on Take Your
Seat button. Please do not download or browse any buffering websites while
playing games on www.games24x7.com.
We regret to inform you that we cannot refund in this case as the issue is
not at our end.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

click on the following link,

IV)
Dear Player,
Thank you for contacting us. From the screen-shot "Doc14.docx" it
indicates that the website and the game pop-up did not load completely. We
kindly suggest you to upgrade your web browser to the next version. Could
you please confirm which type of internet connection you use to connect to
internet and play games on www.games24x7.com, as we believe the connection
you use is slow and takes longer time to reach our game servers.
As mentioned earlier, online game requires constant internet connection and
if your internet is not able to reach our game servers on time, you might
experience disconnection messages or receive blank pop-up. Henceforth, if
you experience any issues we kindly suggest you to provide us the screenshot of the game along with the ping screen-shot so that we can check and
do the needful.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

---------------------------------------------------------------***************************************************************************
************
V)
Dear Player,
Thank you for contacting us. We have checked our systems and we are not
able to find any issue with the tournament "Rummy25.0-3237". Earlier we
have asked you to run the ping command in the background while playing
games and send us the screen-shot of the game along with the ping screenshot, however we have not received ping. Henceforth, please provide us the
ping along with the game screen-shot so that we can do the needful.
From the screen-shot "Book1.xls", it indicates one of your web browsers
show "Cannot Find Server" which means you had internet connectivity issue
at your issue. Henceforth, we kindly suggest you to perform the ping while
playing and not after or before playing games on www.games24x7.com and send
us the screen-shot of the same so that we can check whether the issue is at
our end or yours.
We regret to inform you that we cannot refund in this case as the issue is
not at our end.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

GOT BYE
I)
Dear Player,

Thank you writing to us. We have checked our systems and it indicates that
you got bye in the first round and therefore you directly got progressed to
the second round. If you receive "BYE" you will not be able to see Take
tour Seat button.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
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For more information on Bring A Friend, we kindly suggest you to
click on the following link,
http://www.games24x7.com/player/bringafriendbonusparts.html
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------II)
Dear Player,
Thank you writing to us. We have checked our systems and it indicates that
you got bye in the first round and therefore you directly got progressed to
the second round. If you receive "BYE" you will not be able to see Take
tour Seat button. Also our systems indicate that you have not played the
second round and therefore you have lost the tournament.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------III)
Dear Player,
Thank you for contacting us. If in a tournament maximum number of players
which is mentioned do not join, then there is a chance for few people to
get bye. The person who gets bye will be directly progressed to the next
round.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

CERTIFICATE
I)
Dear Player,
Thank you for contacting us.
Our systems have been built and certified to ensure that no one can tamper
with them. We kindly suggest you to click on the "Certificate" link on our
home page which shows our Random Number Generation Certificate obtained
from the prestigious I-Tech Labs in Australia. This Random Number
Generation certificate proves that there is adequate randomness in
shuffling of the cards so that no pattern can be deduced. As a result,
there is no way for anyone to interfere in the functioning of the systems

and associated software when it comes to shuffling and dealing the cards.
If you experience any issues in a game please provide us the tournament
name along with the screen-shot of the same so that we can assist you
better. In order to take screen shot, we kindly suggest you to click on
"print screen" in the keyboard and then "Paste" in Ms Paint after which
save the file in .jpg extension.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

II)
Dear Player,
Thank you for contacting us. From the screenshots provided, we are unable
to find issues at our end. As mentioned earlier, our systems have been
built and certified to ensure that no one can tamper with them. We kindly
suggest you to click on the "Certificate" link on our home page which shows
our Random Number Generation Certificate obtained from the prestigious ITech Labs in Australia.
Obtaining the RNG certificate means that www.games24x7.com has been
certified by the prestigious I-tech Labs that the code used in the
shuffling and dealing of cards is random enough to ensure that the cards
dealt out to players in any game are random to the extent that no machine
or individual can calculate or predict the lay of cards. Therefore, it is
not in our control or anyone else's control for that matter what cards are
dealt out and to whom.

To be more specific, www.games24x7.com has no control over what cards are

dealt to you or to your opponent. In a real game of Rummy, when cards are
shuffled and dealt out, it is not improbable that some players will get
more favorable cards than some other players. But this element of chance
exists in any card game where cards are shuffled and dealt out. However, in
the long run, it is your skill in the game of Rummy that determines how
much you win and not the cards that you get as long as the shuffling is
random. Same is the case on our website.
You may from time to time feel that your opponents are getting better
cards than you are, but we assure you that it is only your perception.
Though your opponents may receive better cards as stated by you, it is
the more skillful player who will prevail as Rummy is a game of skill. As
mentioned earlier, we have no control over who gets what cards and hence
are in no position to substantiate your claim that your opponents get
better cards than you.
(If you still believe that the RNG is unfair in that it always deals
better cards to your opponents (which we assure you is not possible), we
request you to discontinue playing on www.games24x7.com. We thank you for
being a very valuable player on our website.)
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

III)
Dear Player,
Thank you for contacting us. Further to our telephonic conversation,
www.games24x7.com has no control over what cards are dealt to you or to
your opponent. In a real game of Rummy, when cards are shuffled and dealt
out, it is not improbable that some players will get more favorable cards

than some other players. But this element of chance exists in any card game
where cards are shuffled and dealt out. However, in the long run, it is
your skill in the game of Rummy that determines how much you win and not
the cards that you get as long as the shuffling is random. Same is the case
on our website.
You may from time to time feel that your opponents are getting better
cards than you are, but we assure you that it is only your perception.
Though your opponents may receive better cards as stated by you, it is
the more skillful player who will prevail as Rummy is a game of skill.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

SLIGHT GLITCH
I)
Dear Player,
Thank you for contacting us.
You may have faced some issues for the
tournament "Rummy500.0-8065" on October 04, 2011 due to a slight glitch in
our systems. We sincerely regret the inconvenience caused. As the issue
was at our end, we have refunded your entry fee back to your Games24x7
account on October 06, 2011 at 10:58 AM . Please login to check and revert
back.
We are constantly striving to provide you with a fantastic playing
experience on the website. Keep having a rummy time at Games24x7.com. Of
course if you have any questions which are not fully addressed , please do
not hesitate to contact us and we will gladly assist you.
Yours Sincerely,

Shilpa Sharma
Games24x7 Support

II)
Dear Player,
Thank you for contacting us. As of now, we do not have an automated system
to distribute prize money if the tournament gets stuck before its
completed. Therefore, we have refunded the entry fee for all the players
who had issues with that particular tournament. We are constantly striving
to improve our game and website and to bring in new features in our
website.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

------------------------------------------------------------------------------------------------------------------------------------------

WAIT LIST
Dear Player,
Thank you for contacting us. The games24x7 transaction history shows the
transactions pertaining to a tournament only when the tournament actually
starts. When you join a tournament, the amount gets deducted from your
Games24x7 account but it is only when the tournament starts that the
transaction for the same gets reflected in your games24x7 transaction
history.
We are constantly working to improve your experience
and realize that the above instance can lead to some
working on the same and we sincerely appreciate your
to make your playing experience on www.games24x7.com

on www.games24x7.com
confusion. We are
patience while we try
a fantastic one.

Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
person.
For more information on Bring A Friend, we kindly suggest you to
click on the following link,
http://www.games24x7.com/player/bringafriendbonusparts.html
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Dear Player,
Thank you for contacting us. The Games24x7 transaction history shows the
transactions pertaining to a tournament only when the tournament actually
starts. When you join a tournament, the amount gets deducted from your
Games24x7 account but it is only when the tournament starts that the
transaction for the same gets reflected in your games24x7 transaction
history.
In your case, you have joined tournament "FixTimeRummy-50" and

"FixTimeRummy-100" on March 22, 2011 at 02:02 pm and 02:03 pm, the amount
Rs.150 got deducted from your games24x7 account but for the same gets
reflected in games24x7 transaction history at 02:29 pm and 02:59
pm( tournament start time).
We are constantly working to improve your experience
and realize that the above instance can lead to some
working on the same and we sincerely appreciate your
to make your playing experience on www.games24x7.com

on www.games24x7.com
confusion. We are
patience while we try
a fantastic one.

Thanking You for playing at Games24x7.com.

Yours Sincerely,
Shilpa Sharma
Games24x7 Support

TDS

Dear Player,
Thank you for contacting us. As per our Indian Government tax slab, on all
cash prize winnings of Rs. 10000 and above there will be a 30 percent TDS
charge and therefore, we have deducted Rs. 7499.83 as TDS service on your
total winnings of Rs. 24999.46
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

----------------------------------------------------------------------------Invite your family and friends and earn cash up to Rs. 1000* /
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For more information on Bring A Friend, we kindly suggest you to

PORT 4001
Dear Player,
Thank you for contacting us.
Port 4001 is not required anymore to play games on www.games24x7.com. You
should be able to play games on www.games24x7.com even if you do not have
access to port 4001 in your network.
If you have any issues playing a tournament, we kindly suggest you to mail
us the tournament name/id so that we can check and do the needful. You can
find the same in your View Transactions of My Account section.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

STANDARD RESPONSE
Dear Player,
Thank you for contacting us.
We have escalated your case to our senior technical team. We will revert
back to you shortly.
We appreciate your patience.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

SCREENSHOT
I)
Dear Player,
Thank you for contacting us. We have checked our systems and we are unable
to find any issue at our end.
Henceforth, if you experience any issue with the game, we kindly suggest
you to provide us the screen shot of the game.

In order to take screen shot, we kindly suggest you to click on "print

screen" on the keyboard and then "Paste" in Ms Paint after which save the
file in .jpg extension.
Awaiting your response.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

click on the following link,

Cookies, Cache
Dear Player,
Thank you for contacting us.
We kindly suggest you to clear your cache, cookies and history and then try
to type www.games24x7.com in your address bar to login to your games24x7
account. Also, we kindly suggest you to refresh the page by pressing
ctrl+F5 if you are unable to login. Refreshing your page will help you
login to your games24x7 account.
Thanking You for playing at Games24x7.com.
Yours Sincerely,
Shilpa Sharma
Games24x7 Support

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Tournament Name and Id

Uploaded by

Tournament Name and Id

Uploaded by

TOURNAMENT NAME AND ID

For more information on Bring A Friend, we kindly suggest you to

FORFEIT IN DEAL 1 or BOTH THE DEAL

In order to assist you better,

Could you please let us know when exactly the

While playing the tournament

Also, could you please let us know

www.games24x7.com which will enable pop-up in your Firefox.

Customize and control Google chrome and then

Thanking You for playing at Games24x7.com.

WINNING ALREAY CREDITED

Join JHATPAT IN A DAY

Thanking You for playing at Games24x7.com.

click on the following link,

We have checked our system and it indicates

that the tournament 'Rummy50.0-6974' held on February, 2011 at 10:44PM was

As of now, we offer 2 types of 4 player Rs.

1) 1 prize winnings and

LOST THE GAME

Thank you for contacting us.

For more information check Rummy Rules in Help Section.

For more information on Bring A Friend, we kindly suggest you to

Thanking You for playing at Games24x7.com.

For more information on Bring A Friend, we kindly suggest you to

For more information on Bring A Friend, we kindly suggest you to

Ist TIME REFUND(GENERAL DISCONNECTION)

Reply from 209.134.51.50: bytes=32 time=67ms TTL=245

command in the background while

click on the following link,

To be more specific, www.games24x7.com has no control over what cards are

Thanking You for playing at Games24x7.com.

Thanking You for playing at Games24x7.com.

For more information on Bring A Friend, we kindly suggest you to

In order to take screen shot, we kindly suggest you to click on "print

click on the following link,

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