Manual On Teamwork in Design-Students-V3

Manual on Teamwork in Design
For STUDENTS
A Project Funded by Australian Government Office for Learning and Teaching 2011-2013
School of Architecture & Built Environment DEAKIN UNIVERSITY
Partner Investigators University of Newcastle University of Tasmania Victoria University Authors Associate Professor Dr Richard Tucker, Deakin University Dr Neda Abbasi, Deakin University
www.teaching-teamwork-in-design.com/index.html
Teaching & Assessing Team & Group Learning in Architecture & related Design Disciplines
Acknowledgments
Support for the production of this Manual has been provided by the Australian Government Office for Learning and Teaching. The views expressed in this report/publication/activity do not necessarily reflect the views of the Australian Government Office for Learning and Teaching.
With the exception of the Commonwealth Coat of Arms, and where otherwise noted, all material presented in this document is provided under Creative Commons Attribution-ShareAlike 3.0 Unported License http://creativecommons.org/licenses/by-sa/3.0/. The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the Creative Commons Attribution-ShareAlike 3.0 Unported License http://creativecommons.org/licenses/bysa/3.0/legalcode.
January 2014
Project Team
Associate Professor Richard Tucker, Project Leader Dr Neda Abbasi, Project Manager & Research Fellow Professor Graham Thorpe, Partner Investigator Professor Tony Williams, Partner Investigator Professor Michael Ostwald, Partner Investigator Dr Louise Wallis, Partner Investigator
About this Manual

To become an effective team member in a high-performing team, you need to practice certain skills and be aware of some important issues. This document was prepared to assist you in developing teamwork skills. It is divided into key sections that each address an essential aspect of teamwork. There are also step-by-step guides that help you to start teamwork, communicate constructively, progress effectively and manage conflict situations when they emerge. This Manual on Team Learning was developed as a part of a project on Enhancing and Assessing Team and Group Learning in Architecture and related Design Contexts funded by the Australian Government Office for Learning and Teaching (OLT). Please feel free to provide us with your feedback about this document by sending an email to
Associate Professor Richard Tucker, the project leader ([email protected]).

Dr Neda Abbasi, the project manager & research fellow([email protected]) or
RECOMMENDATIONS TEAM CONTRACT 1. How to develop a Team Contract Team Contract of Team X, Sample no.1 Team Contract of Team X, Sample no.2 TEAM PROJECT PLAN 2. How to prepare a Team Project Plan TEAM MEETINGS 3. How to run an effective Team Meeting ROLES & LEADERSHIP 4. How to assign roles and lead a team
7 10 10 15 17 19 20 23 24 25 25
5. What roles contribute to the WORK

DECISION MAKING 6. How to make team decisions 7. How to make team decisions by CONSENSUS 8. What tools to use for team decision making 9. How to evaluate ideas (after brainstorming) COMMUNICATION 10. How to communicate effectively in teams 11. How to communicate in pictures/drawings 12. How to be a good listener CONFLICT MANAGEMENT 13. How to manage and resolve conflict in team BIBLIOGRAPHY
26
27 27 30 31 33 35 35 36 37 38 38 43
TABLE OF CONTENT
5
A Project Funded by Australian Government Office for Learning and Teaching, 2011-2013
FIGURES
Figure 1. Key steps in a brainstorming session Figure 2. The sequence through which multivoting can be applied in teams Figure 3. Steps in generating and evaluating ideas 31 32 34
Figure 4. Four stages of Tuckmans team development model

Figure 5. Tips for discussing problematic team behaviours Figure 6. Tips for revisiting your attitudes in team conflicts
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49 49
TABLES
Table 1. A list of positive factors and possible problems in student teams and necessary actions Table 2. General responsibilities of team members Table 3. Establishing team goals and purposes Table 4. Assigning roles and responsibilities Table 5. Key roles in student teams and responsibilities associated with each role at the three key steps of team meetings Table 6. Seven methods of team decision making, their description and disadvantages associated with them Table 7. A summary of major causes of conflict/conflict factors in student teams Table 8. Some excessive team behaviours which present themselves as problematic behaviours Table 9. A summary of five basic approaches to face team conflict Table 10. Detailed description of five basic approaches to face the conflict in student teams Table 11. Two types of strategies for turning HOT Emotions into COOL Emotions 13 19 20 21 24 28 42 43 46 47 50
The Most Important Team Skills Students in our survey identified the following three skills as the most important to achieving good design outcomes for teams: 1st. Communication; 2nd. Idea Evaluation; 3rd. Coordination.
Key Recommendations
As part of the OLT funded project Enhancing and Assessing Team and Group Learning in Architecture and related Design Contexts, nearly 700 students and 70 teachers from design schools across Australia answered surveys about their experiences of teamwork learning and teaching. From the analysis of this significant amount of feedback, we have four important and simple recommendations for you:
Recommendation 1: Six Key Teamwork Skills

Six chief skills are required for effective teamwork (1) Coordination of tasks and responsibilities (using, for instance, project work-plans and team contracts); (2) Communication via speaking, writing, drawing, modelling; (3) Idea generation, evaluation & selection; (4) Decision making; (5) Leadership; and (6) Conflict management.
Teachers in our survey identified the following three skills as the most important to achieving good design outcomes for teams: 1st. Communication; 2nd. Decision Making; 3rd. Coordination.
Recommendation 2: Groupwork VS Teamwork

Clearly differentiate between groupwork (working on individual tasks towards a team assignment) and teamwork (collaborating together) so that everyone has a clear role that is essential for the team. This can be achieved via a regularly updated project plan that clearly schedules individual and team tasks.
RECOMMENDATIONS
7
Key Recommendations
Recommendation 3: Conflict Management
Seek help from teachers when conflict reaches a stage that is significantly affecting the teams outputs and processes. But it is better to discuss and manage conflict early within the team so that issues do not get out of hand.
Recommendation 4: Team Processes

Reflect on team processes regularly within your team and as an individual so that you can identify how to improve your team skills. At the end of a team design project, reflect on which team skills you have learned and which you can improve.
1. How to develop a Team Contract

Writing your team contract should accelerate your teams development by establishing procedures, rules and roles. The group members must communicate and negotiate to identify standards for mutually acceptable quality of work and comfortable levels of group participation and individual accountability. Generating a team contract can jumpstart a group's collaboration by quickly focusing team members on definite tasks. A Team Contract may be structured in seven sections: Team Code of Conduct Team Participation Meetings Absenteeism Log Book Punishment and Decision Making (See Sample no.1, pp. 15-16).
Chair of the Team Your team may select a leader or chair of the team. It is important that the responsibilities of the chair are clearly defined within your team contract. Team member should take turn in acting as the chair. [1] For example, the chair of the team should
ensure the team has a shared understanding of the team project outcomes and processes;
ensure every team member makes his/her contributions to the team project;
organise team meetings; and ensure meeting minutes are developed and distributed to all team members.
Or another way of structuring the Team Contract is to divide it into three sections: 1. Team Processes 2. Ground Rules/Team Expectations and 3. Consequences (See Sample no.2, pp. 17-18).
TEAM CONTRACT
[1] A. Fisher, Developing skills with people: a vital part of architectural education in Changing architectural education: Towards a new professionalism, D Nicole & S Pilling (eds), Taylor & Francis, 2000, pp. 116-122.
10
1. How to develop a Team Contract (continued)

To develop a team contract, follow the 5 steps described in the next 2 pages. We begin by reflecting on previous teamwork so we can identify ways of repeating positive experiences and preventing negative experiences.
1.
Individually, spend 15 minutes exercising these activities:
GROUND RULES
Consider your POSITIVE EXPERIENCES of working in teams. List features and factors that made the team function effectively. Consider your NEGATIVE EXPERIENCES of working in teams. List the problems and all the things which you would do differently if you get another chance to work as a team.
Show up & be on time. Be fair & honest
2. 3.
Discuss your list with other team members and try to fill Table 1 (pp. 7-8). Use the Action column in the completed table to list some Ground Rules.
Ask every team member to consider the Action List and suggest some ground rules, some of which may be informed by previous negative or positive experiences. Note down these ground rules, then review and discuss them in your team and agree those that you will adopt. Ensure that every team member accepts the ground rules and can follow them. Be sure to specify what you mean by these rules. For example, what standards characterize quality work? How active is active participation? Some further examples of rules may include:
Actively participate.
Submit work on time. Submit quality work. Practice empathic listening. Demonstrate personal accountability. Respect others ideas/opinions. Commit to team goals.
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4.Consequences
Develop a list of consequences appropriate for team members who break the ground rules that your team has established. They should be reasonable, enforceable and agreed to by all team members.
5.Develop the team contract drawing

upon the list of agreed ground rules and consequences. NOTE
In summary, your Team Contract should include:
general responsibilities of all team members i.e. carrying out the assigned tasks and submit them on time, contribute ideas and attend team meeting; and accepted team behaviours i.e. allowing everyone to speak during team meetings without any interruptions and side meetings, being a good listener, decision making though consensus and etc. [1]
In your Team Contract, you may also address the issue of COST associated with the completion of your team design project (for instance, for model making materials and printing) and determine when and how you are going to divide it among team members.
[1] Fisher, op. cit., pp. 116-122.
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Table 1. A list of positive factors and possible problems in student teams and necessary actions
Descriptions
Actions
Describe your experiences What do you need to do to encourage positive factors and features?
POSITIVE TEAM EXPERIENCE
Positive factors (Features of

effective teams)
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Descriptions
Describe your experiences
Actions
What do you need to do to prevent negative experience from repeating? What do you need to do to prevent possible problems?
NEGATIVE TEAM EXPERIENCE
Possible Problems
(The things which may go wrong)
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Example 1 of a Team Contract
Team Contract of Team X, Sample no.1

SECTION A.

Team Code of Conduct
Respect and listen to all members opinions. Everybody has the right to speak. All ideas need to be heard and understood. Constructive criticism is acceptable. Personal attacks must be avoided. Team X will work as a TEAM. This demands respect and encouragement from all members to one another. No member of Team X should feel uncomfortable. There is a mutual respect amongst the team, and there should be no hesitation in members speaking out of any issues that arise.
SECTION B.
Team Participation
Group Assessment for weekly reports all members of Team X are expected to participate in the completion of the weekly reports. Group reports are to adhere to a predetermined group format (fonts, logo, sizes etc.). All tasks need to be completed by the set due date/time, ensuring that the team can continue to progress on the project. Members must participate in group discussions, offering their opinions on different issues.
SECTION C.

Meetings
Meetings are to be held on: Tuesday - 9:00am 6:00pm & Thursday - all day when required. All members are required to attend these meeting so that information, tasks and viewpoints can be shared and discussed. Tasks to be completed will be allocated throughout the meeting. Minutes will be taken at all meetings/discussion groups, listing tasks completed, topics discussed and apologies.
15
Team Contract of Team X, Sample no.1 (continued)

SECTION D.
Absenteeism
When unable to attend class or meetings, members need to notify another group member of their absenteeism. Suitable reasons will be accepted by all group members. Constant lack of attendance will become an issue in terms of group participation and may be taken further.
SECTION E.
Log Book
Team X will set up a Log Book. This will contain all financial transactions, minutes from meetings and tasks that have been completed. It will be kept up to date by Freddy Smith.
SECTION F.
Punishment
In the event of a team member not meeting the requirements, consequences will be faced. Members will be required to complete more work than the norm during week of punishment. Punishment is the last resort. Team X will try to their utmost to avoid punishing fellow group members.
SECTION G.
Decision Making
Team X runs a consensus system. Consensus rules in the decision making, with democratic decisions made only when consensus cannot be reached. Amendments can be made to the contract only is all members agree on the change.
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Team Contract of Team X, Sample no.2

SECTION 1.

Team Processes
Team will communicate through the use of a blog supplemented by in person meetings and class work. Team will make decisions based on open discussion and research. As disagreements and issues arise, we will attempt to reach a general consensus. For all unresolved issues, meetings and discussions will be documented and open issues will be kept on a running list that will include project weak points, potential failures, and other items that may not be addressed over the course of this project. Any project critical disagreements will have a set decision deadline no later than a week before the related deliverable is due. Team member (?) will manage agenda setting and distribution. She will be the teams point of contact for adding agenda items. Meetings will tentatively be Tuesday and Thursday evenings, or Fridays immediately following class.
SECTION 2.

Ground Rules/Team Expectations
Show up and be on time to all in-person meetings. If for some reason you cannot make a meeting, 24 hour advance notice is requested. All work submitted should be high quality. Team members can and will help in final revisions of all major deliverables. Work should be actively engaged in by all team members on a schedule that allows for unforeseeable and technical difficulties that would require team consultation. All work should be your own.
17
Team Contract of Team X, Sample no.2 (continued)

Input from all team members is desirable and all ideas can be discussed. The entire team should be committed to submitting work on time and meeting scheduled deliverables. Any team member that will not be able to meet deadlines should communicate this to the rest of the team as soon as possible.
SECTION 3.
Consequences
All failures to meet these ground rules will be recorded in the minutes of team meetings and will be included in all peer/team reviews. Any further disciplinary action necessary will be dealt with on a case by case basis and may include the involvement of the Tutor.
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2. How to prepare a Team Project Plan

After setting the ground rules i.e. accepted team behaviours and basic responsibilities of all team members, it is time to: - establish your team goals and purposes; and - assign roles and responsibilities to team members. Table 3 and 4 are provided to assist you in these processes. If you have not yet stated the basic responsibilities of team members, ensure that you address these (Table 2).
Table 2. General Responsibilities of Team Members [1]

ROLES
Team Leader
RESPONSIBILITIES
Confirming frequency, time and place of meetings Establishing agenda for meetings Running meetings Confirming task assignments and completion times to members Follow-up on assignments Encouraging participants Record objectives Record assignments and due dates Record brief Minutes of team meetings, establishing responsibilities Prepare and distribute handouts and other required materials Integrate and report final document Attend meetings Be prepared to participate Participate and contribute Do assigned work on time
Additional Notes
Team Recorder /Note-taker
Team Member
Team Project Plan

19
[1] J. A. Buckenmyer, Using Teams for Class Activities, Journal of Education for Business, vol. 76, 2000, p. 103.
TEAM GOALS/OBJECTIVES
Define what the team should achieve. Bear in mind to discuss at what level and in what order the team should accomplish the goals [1].
TASKS/ACTIVITIES
Determine the tasks or activities that are necessary for the completion of the team project and achievement of the team goals.
TIME FRAME
Develop a project workplan i.e. completion times for specific tasks. Ensure that you consider time for integration, revision, or additions before the due date [2].
Development of a Team Project Plan

Table 3. Establishing team goals and purposes
[1] J. A. Buckenmyer, op. cit., p. 102. [2] ibid., p.102.
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WHAT
HOW
List the tasks and activities that should be Discuss the way that you are going to do the done to complete the team project (Refer to task i.e. the approach you adopt and tools or table Establishing Team Goals & Purposes) resources to be used

Table 4. Assigning roles and responsibilities
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WHO
Agree and decide upon who should be in charge of completing specific task/s
WHEN
Determine the due date according to what you have set in Team Project Time Frame/Workplan (Refer to table Establishing Team Goals & Purposes)
FOLLOW-UP
Monitor the progress, detect the problems / issues/ conflict and discuss the solution (Refer to Conflict Resolution Section for details)

Table 4. Assigning roles and responsibilities
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Teaching & Assessing Team & Group Learning in Architecture & related Design Disciplines REFLECTION ON YOUR TEAM EXPERIENCES
At the end of your team meetings, take a few moments to discuss what each of you have learned; both about designing the project and the process of working as a team. Ensure that you keep record of these reflective statements for any future reference or assignments that require reflection. [1]
3. How to run an effective Team Meeting

Three key steps in running effective team meetings include:
1. PREPARE
Prepare for your team meeting. Preparation for student team meetings includes "assigning roles to team members" before the meeting. There are two key roles in this regard: coordinator and recorder/timekeeper. Table 5 provides a summary of the responsibilities associated with each role at each of the three key steps of team meetings. You may decide to rotate these roles among your team members instead of having fixed roles during the course of team project.
Improved design process, not a perfectly realized building, is the most valuable thing you gain from one design studio and take with you to the next. Design studio instructors, above all else, want their students to develop good process. If an instructor gives a good grade to what appears to you to be a poor project, it is probably because the student has demonstrated good process. Likewise, you may see an apparently good project receive a mediocre grade. Why? Because a project doesn't deserve a good grade if the process that led to it was sloppy, illstructured, or the result of hit-and miss good luck. [2]
2. MANAGE, RECORD and PLAN

Meet and actively participate in the meeting discussion. Follow the principal of effective communication. Give constructive feedback. Formulate the agenda for the next team meeting.
3. FOLLOW UP
Refine the agenda agreed upon in the team meeting. Conduct what you have asked to do and what you are required to pursue as a part of actions for the next meeting. Ensure that you meet all the important deadlines in relation to those actions.
TEAM MEETINGS
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[1] Fisher, op. cit., pp. 116-122. [2] M. Frederick, 101 things I learned in architecture school, MIT Press, Cambridge, MA, 2007.
Table 5. Key roles in student teams and responsibilities associated with each role at the three key steps of team meetings
Roles
Coordinator
Or Team Leader
Key Steps
Responsibilities associated with Roles

Schedule the meeting.
Communicate with every team members to make sure that they are all aware of where and when the team meeting is being held.
Start the meeting on time. Review the agenda that was collectively created by all team members at the end of previous team meeting. Ask the team members to report on what they have done and achieved according to the agreed agenda. Ensure that every team member has a chance to participate instead of a member or some members dominating the discussion. Manage conflict and try to lead the team discussion to consensus. Near the end of the meeting, wrap up the discussion and outlines the actions to be taken until the next meeting. Refine the agenda agreed in the meeting and circulate it to all team members. Inform them about the time and place for the next team meeting. Keep track of time and inform the team members on the time which was passed and remained. Keep record the meeting and summarise the discussion, the decisions made and areas of disagreement. Near the end of the meeting, record the actions to be pursued for the next meeting.
Recorder Or Timekeeper
2
1 2
Prepare the 'Team Meeting Report' and circulate it to the team members and your instructor
Attend the team meeting on time. Participate in the team discussion. Give and seek information. Be active listener. Give constructive feedback. Disagree rationally and avoid harsh language. Collaborate in formulating an agenda for the next team meeting. Carry out the responsibility or task assigned to you for the next meeting. Stick firmly to the deadlines.
All team members
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4. How to assign roles and lead a team

LEADERSHIP
The leader is responsible for seeing that the work is
organized so that it will get done.
The leader must encourage everyone's contributions

with an eye to accomplishing works.
The leader must encourage group interactions and

maintain a positive atmosphere. The leader might therefore ask: are individuals' contributions listened to and appreciated by others?; Are people arguing with other people, rather than disagreeing with their ideas?; Are some people withdrawn or annoyed?
The leader must anticipate what information,

materials or other resources the group needs as it works.
The leader must take part in the discussion and

participate otherwise as a group member.
CONCERNS OF INDIVIDUALS THAT MAY AFFECT PARTICIPATION
A number of doubts might affect participation. Are your teammates wondering: How do I fit in? Will others listen to me? Am I the only one who doesn't know everyone else? How can I work with people with such different backgrounds and experience? How much can I influence decisions? What do I have to offer? Does everyone know more than I do? Does anyone know anything, or will I have to do most of the work myself?
ROLES & LEADERSHIP

25
5. What roles contribute to the WORK

Initiating
Taking the initiative, at any time; for example, convening the group, suggesting procedures, changing direction, providing new energy and ideas.
Seeking information or opinions

Requesting facts, preferences, suggestions and ideas.
Giving information or opinions

Providing facts, data, information from research or experience.
Questioning
Stepping back from what is happening and challenging the group or asking other specific questions about the task.
What constitute a highly effective team

All members have a
chance to express themselves and to influence the group's decisions.
Clarifying
Interpreting ideas or suggestions, clearing up confusions, defining terms or asking others to clarify. This role can relate different contributions from different people, and link up ideas that seem unconnected.
Differences are dealt

with directly with the person or people involved.
The group encourages

everyone to take responsibility, and hard work is recognized. When things are not going well, everyone makes an effort to help each other.
Summarizing
Putting contributions into a pattern, while adding no new information. This role is important if a group gets stuck. Some groups officially appoint a summarizer for this potentially powerful and influential role.
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NOTE
Design Process / Decision process
Being process-oriented, not product-driven, is the most important and difficult skill for a designer to develop. Being process oriented means: 1 seeking to understand a design problem before chasing after solutions; 2 not force-fitting solutions to old problems onto new problems; 3 removing yourself from prideful investment in your projects and being slow to fall in love with your ideas; 4 making design investigations and decisions holistically (that address several aspects of a design problem at once) rather than sequentially (that finalize one aspect of a solution before investigating the next); 5 making design decisions conditionally - that is, with the awareness that they may or may not work out as you continue toward a final solution; 6 knowing when to change and when to stick with previous decisions; 7 accepting as normal the anxiety that comes from not knowing what to do; 8 working fluidly between concept-scale and detail-scale to see how each informs the other; 9 always asking What if...? regardless of how satisfied you are with your solution.[1]
6. How to make team decisions

As a team, you are required to make decisions for different aspects of your team project. Among the different ways of making team decisions, there are seven major methods:
1. Decision made by authority without discussion, 2. Decision by expert, 3. Decision by averaging individuals opinions, 4. Decision by authority after group discussion, 5. Decision by minority, 6. Decision by majority vote and 7. Decision by consensus.
Each method of team decision making has its own strengths and weaknesses. None is desirable or undesirable in essence. Each method can be used in a certain circumstance which depends on the type of decision to be made, the time and resource available, the history of the group, the nature of task, the group climate and the setting in which a group is working. It is argued that the most effective methods of team decision making is CONSENSUS.
Table 6 presents a summary of these seven methods of team decision-making, their description and disadvantages associated with adopting them.
DECISION MAKING
27
[1] M. Frederick, op. cit.
Table 6. Seven methods of team decision making, their description and disadvantages associated with them [1] METHOD
1. Decision made by authority without discussion 2. Decision by expert
DESCRIPTION
A designated leader makes the decision without including team members opinions.
DISADVANTAGE
It takes a short time to execute the decision. Team members have little understanding of the decision made. This is unlikely to lead to effective implementation of the decision. A major difficulty with regard to this method is to determine who the expert in a team is. It is likely that the expert is selected based on personal popularity and power instead of expertise. However, in the design studio the expert may well be your tutor, who can give feedback on decision options.
The most expert member of the team is determined and makes the decision.
3. Decision by averaging individuals opinions
Each team member is separately asked about his/her personal opinion. The most popular opinion is selected as the groups decision.
The decision is made with no direct discussion among team members. The team decision is likely to be made by less than 50% of team members (this is the main difference of this method with majority voting as the most popular opinion may not necessarily be the opinion of more than half team members)
The team members do not originate the idea. Despite their involvement in a discussion, the members do not have a part in decision-making and this process does not necessarily lead to effective team decision-making. Members may tend to either compete to impress the leader or tell the leader what they think he wants to hear.[2]
4. Decision by authority after group discussion
The designated leader holds a meeting, presents the issue, listens to the discussion made by team members and makes the decision.
[1]
D. W. Johnson, F. P. Johnson, 1991. Joining together, Allyn and Bacon., Needham Heights, 1991, p. 218.
[2]
ibid., p. 219.
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Table 6. Seven methods of team decision making, their description and disadvantages associated with them (continued)
METHOD
DESCRIPTION
DISADVANTAGE
5. Decision by A minority who constitutes less than 50% of the team makes the minority
The majority of team members tend to be not only uncommitted to the decision, in a legitimate or decision but also prevent from its illegitimate way. For instance, two implementation. or more members may come to a quick agreement on a course of action, challenge the rest of the group with a sudden Does anyone object? and, if no one replies fast enough, proceed with a Lets go ahead, then.
6. Decision by The issue is discussed in the team The team is divided into winners and losers. The minority who lost majority vote until at least 51 % of team
members agree on a decision. the voting is likely to refuse to contribute their resources towards implementing the decision It takes significant amount of time. It is not always easy to reach a consensus. However, if consensus can be reached this often leads to the strongest outcome, for it means the decision has been informed by and survived rigorous debate and testing.
7. Decision by It is a collective opinion arrived at by a group of individuals working consensus

together under conditions that permit communications to be sufficiently open-and the group climate to be sufficiently supportive-for everyone in the group to feel that he or she has had a fair chance to influence the decision.
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7. How to make team decisions by CONSENSUS

For an effective team decision-making by consensus, keep the following guidelines in mind [1]:
Expressing ideas When trying to reach consensus, it is far more effective to draw solutions than describe them in words.
1.
Avoid arguing blindly for your opinion.

Express your opinion clearly and logically. Ensure that you listen to and carefully consider other team members points of views before insisting on your point.
2.
Avoid changing your mind only to reach agreement and avoid conflict.
If you do not agree with something or think something is wrong, speak. Never stay silent and support what you do not believe only to avoid disagreement with others.
3.
4.
Avoid adopting procedures which may reduce the chance of conflict e.g. majority voting, tossing a coin, averaging and bargaining.
Seek out differences of opinion.
Embrace different ideas. Bear in mind that disagreement is not wrong. Disagreement can be constructive and lead to vibrant discussion. Difference and disagreement bring to the table a broad range of information and design alternatives and, hence, increase the possibility of finding the right design solution and making an effective decision.
5.
Constantly seek for the most acceptable alternative for all team members.
Do not focus on who is the winner/whose opinions are selected and who is the loser/whose opinions are rejected. Try your best to come to an agreement in your team and make sure that every member to some degree accepts the decision or alternative.
6.
Discuss, listen and allow every member to participate.

Ensure that your team discussion is as inclusive as possible and every team member has a chance to contribute his/her opinion.
[1]
Johnson & Johnson, op. cit., pp. 220-221.
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8. What tools to use for team decision making

1. BRAINSTORMING 2. MULTIVOTING 3. NOMINAL GROUP
TECHNIQUE
There are tools/techniques which help you explore design ideas and make decisions as a team. Three most commonly used techniques for making team decisions include:
1. BRAINSTORMING
Before making any decision, you need to ensure that you have considered a broad range of ideas and alternatives. Brainstorming is a technique that allows you to generate ideas in your team. The essential rules of brainstorming are to encourage everyone to contribute and not to hold back on any idea. Figure below provides a summary of the key steps of a brainstorming session.
Figure 1 Key steps in a brainstorming session

[1]
31
[1]
P. R. Scholtes, The Team Handbook, Joiner Associates, Madison, 1992.
Figure 2 the sequence through which multivoting can be applied in teams
32
Expressing ideas Again, it far more effective to evaluate ideas after drawing them rather than describing them in words. Justifying Decisions A stairs primary purpose is to permit passage form floor to floor, but if well designed it can also serve as a congregation space, a sculptural element, and an orienting device in the building interior. A window can frame a view, bathe a wall with light, orient a building user to the exterior landscape, express the thickness of the wall, describe the structural system of the building, and acknowledge an axial relationship with another architectural element. A row of columns can provide structural support, define a circulation pathway, act as a way finding device, and serve as a rhythmic counterpoint to more irregularly placed architectural elements.
9. How to evaluate ideas (after brainstorming)

2. MULTIVOTING
Usually, after a brainstorming session, you can conduct a multivoting exercise where a series of votes are carried out in order to identify and/or evaluate a number of ideas that are the most important or popular. Figure 2 provides you with the sequence through which you can apply multivoting in your team. Usually, it is best to have a member in charge of facilitating the multivoting exercise.
3. NOMINAL GROUP TECHNIQUE

Similar to two other decision-making tools already addressed, Nominal Group Technique (NGT) is used to generate and narrow down/select ideas. Nevertheless, it is a more formal and structured technique than brainstorming and multivoting. Like the multivoting exercise, a team member should facilitate NGT.
Opportunities for multiple design justifications can be found in almost every element of a building. The more justifications you can find or create for any element, the better. [1]
33
[1] M. Frederick, op. cit.
Figure 3: Steps in generating and evaluating ideas
34
Reconsider the goal

of communication
Choose your words

carefully;
10. How to communicate effectively in teams

Effective communication is essential in supporting team performance. A good communicator is able to send messages (expressing your thoughts and ideas) and receive messages (understand what others are saying).
Be specific and
creative. Avoid using inflammatory language i.e. insulting and hurtful words.
be aware of body
language
In order to develop effective communication skills in teams, you need to practice the following behaviours [1] :
be sensitive to tone of
voice
In many cases, conflict emerges as a result of misunderstanding. To avoid the conflict caused by misunderstanding take the following steps:
1. BE CLEAR & CONCISE
Express your ideas and opinions clearly and concisely and avoid lecturing to convince others that you are right.[2] Be precise when using words and avoid using vague and ambiguous words that are open to different interpretations. For example, instead of saying 'sometimes' you may choose to be more precise and say 'two times a week'. You can also be creative communicating your thoughts and ideas or sending your message by other methods e.g. drawing diagrams or charts.
2. PARAPHRASE OTHERS' POINTS OF VIEW
Paraphrasing other people's points of views helps you to clearly understand what they communicate and ensure that conflict is not resulted by misunderstanding.
COMMUNICATION
35
[1] V. Scott, Conflict Resolution at Work for Dummies, Wiley Publishing, Inc., Indianapolis, 2010. [2] J. McGourty, K. P. De Meuse, The Team Developer : an assessment and skill building program / Student guidebook, Wiley, New York, 2001, p. 5.
11. How to communicate in pictures/drawings
The Parti the central idea or concept of a design represented in diagram.

A parti [par-TEE] can be expressed several ways but it is most often expressed by a diagram depicting the general floorplan organization of a building and, by implication, its experiential and aesthetic sensibility. A parti diagram can describe massing, entrance, spatial hierarchy, site relationship, core location, interior circulation, public/private zoning, solidity/transparency, and many other concerns. [4] At its most ambitious, parti derives from matters more transcendent than mere architecture. [5]
[1 ]
As design students, you should always try to communicate your ideas in pictures. This is especially important when designing in teams, because if you describe an idea in words to more than one person, each person will have in their mind a very different picture of that idea. So in your team you may all be talking about quite different ideas. If your design idea is drawn, each of you will be discussing the same idea. There are seven key principles you should follow when drawing ideas to communicate them with teammates:
1. Essence; draw the essence of the idea (its essential elements) by

distilling it in some form of diagram (e.g. thumb-nail or parti). Essence in this sense that this set of lines stands for the least, the most economical and restrained delineation of the architectural idea. [2]
2. Economy; Stefan Behnisch, the German architect, says that any

building should be described by three or four lines. This idea of economy of expression is especially important in teamwork, for the more like a building a design idea is expressed, the less able your team mates will be to add/combine their own ideas.
3. Context; always show the relationship between the design and its
physical context. For a building, this should include the ground-line, trees, neighbouring buildings etc.
4. Scale; always include a person in the section, because this gives the
drawing scale.
5. 2D-3D; draw the idea in both plan and section if your using 2-D
representation. Make sure you indicate the ground-line in the section. A 3-D diagram can be better (but not always).
6. Hierarchy; use at least two line weights (heavy/thick, light/thin) two

indicate hierarchy (for instance, heavy for the ground-line in a section).
7. Specificity; The more specific a design idea is, the greater its appeal is
likely to be. Being nonspecific in an effort to appeal to everyone usually results in reaching no one. [3]
[1] Sketch: Professor Richard Tucker [2] Professor David Dunster [3] M. Frederick, Op. Cit. [4] [5] ibid.
36
12. How to be a good listener

To successfully receive messages, an essential skill that you require is Listening. There are ten key commandments of Good Listening [1]:
1. Stop talking; if you want to actively listen, you must

learn to be quiet and stop talking.
2. Put the talker at ease; make sure that you

contribute to a situation where the talker feels free to talk.
3. Show your intention to listen; ensure that you

demonstrate your interest. Avoid nonverbal cues that suggest your lack of interest e.g. reading your notes or looking to your laptop screens.
Talking about design is designing.

If you cant explain your ideas to your grandmother in terms that she understands, you dont know your subject well enough. [2]
4. Eliminate any source of distraction; avoid

behaviours that may distract the talker, like playing with you pen or tapping your fingers to the table.
5. Be empathetic; try to put yourself in the talker's

shoes and see from his/her point of view.
6. Be patient; avoid interrupting the talker. 7. Be calm and polite; make sure that you hold your
temper. Avoid getting angry as this prevents you from understanding what the talker is trying to communicate.
8. Be tolerant of criticism; avoid arguing and

putting the talker on the defensive.
9. Ask questions; this communicates your interest

and encourages the talker.
10. Stop talking; good listening starts and ends with

this. All the other commandments depend on this.
37
[1] K. DAVIS, Human Behavior at Work, McGraw-Hill, New York, 1977. [2] M. Frederick, op. cit.
13. How to manage & resolve conflict in team

Conflict occurs when individuals or groups are not obtaining what they need or want and, perhaps, are seeking their own self-interest. Sometimes the individual is not aware of the need and unconsciously starts to act out of self-interest. Other times, the individual is very aware of what he or she wants and actively works at achieving the goal.
Remember that:
Conflict is inevitable; Conflict develops because we are dealing with
people's grades, ambitions, pride, self-concept, ego and sense of mission or purpose;
Early indicators of conflict can be recognised; There are strategies for resolution that are available
and DO work;
Conflict starts with:
Although inevitable, conflict can be minimised,

diverted and/or resolved.
Poor communication; Seeking power; Dissatisfaction with

management style;
Conflict in teams is INEVITABLE.

Having different opinions is one of the essential benefits of teamwork.[1] Indeed, the second stage of Tuckmans team development involves going through a phase of conflict (see Figure 4).
Weak leadership;
Lack of openness;
Change in leadership.
CONFLICT MANAGEMENT
[1] http://archive.tlt.psu.edu/suggestions/teams/student/conflicts.html, accessed 27/01/2014
38
a teams developmental journey includes going through a conflict phase (Stage 2). Teams that attempt to circumvent this stage usually fail to accomplish their goals. After all, one of the key advantages of a team is that it brings together individuals with diverse perspectives, needs, personalities, values, likes, and dislikes. [1]
The team get to know each other, establish the ground rules, set up team goals and develop team project plan.
FORMING
STORMING
The team may experience conflicts resulted by interpersonal & task-related issues in this emotionally charged stage.
This stage is characterized by conflict resolution, effective cooperation, communication and problem solving.
NORMING
PERFORMING
The team achieve a synergy and perform efficiently. Team members experience a high level of satisfaction with teamwork.
Figure 4: Four stages of Tuckmans team development model [2]
39
[1] J. Mcgourty, K. P. De Meuse, op. cit., p.32. [2] ibid, p.32.
Destructive Conflict:
Takes attention away

from other important activities;
Undermines morale or
Team members come to the team with EMOTIONS and FEELINGS.

It is absolutely wrong to think that you can completely cut off emotions from your educational and professional settings. People don't leave the emotional part of their brains at home or park it outside the office with their cars [1]. Within relational contexts i.e. student and work teams, there is a greater need to manage your emotions.
self-concept;
Polarizes people and

groups, reducing cooperation;
Increases or sharpens
difference;
Leads to irresponsible
and harmful behaviour, such as fighting, namecalling. [3]
In order to be an effective team player, one of the skills that you need to develop is learning how to MANAGE YOUR EMOTIONS. If you want your team to function well, you all have to get along. Some strategies which help you manage your emotions and acknowledge your teammates emotions are addressed in the following section.
Constructive Conflict:
Results in clarification
of important problems;
Results in solutions to
problems;
Distinguish between Constructive and Destructive conflict.

It is important that you determine the type of conflict and distinguish between Constructive and Destructive conflict. Constructive conflict can enhance the quality of decision making and actually increase the overall cohesiveness of the team.[2]
Involves people in
resolving issues important to them;
Causes authentic
communication;
Helps release emotion,

anxiety, and stress;
Builds cooperation
among people through learning more about each other and joining in resolving the conflict;
Helps individuals
develop understanding and skills. [4]
[1] S. J. Stein, Emotional intelligence for dummies, Wiley, 2009, p.129. [2] J. Mcgourty, K. P. De Meuse, op. cit., p.32. [3] www.rollins.edu/osil/fsl/Rollins%20Advisor%20Manual.docx, accessed 28/01/2014. [4] ibid.
40
Determine the causes of conflict.

All effectively functioning teams are characterized by some general features. In many cases, the causes of conflict in teams have to do with a lack of these team effectiveness attributes or an issue in relation to them. Examples of some common issues or factors which are highly likely to lead to team conflict are outlined below.
Lack of Efficient Communication
For example, team members do not communicate properly, their face-to-face communications are minimised, they send text messages or email to each other which are brief, unclear and easily misunderstood.
Inefficient team meetings
Team members may come together to meet, but there is no agenda and members leave the meeting with no clear idea about what to do or how to follow up the progression or completion of team tasks. There are personal problems or emotions involved and some team members may have hostility towards each other. Some team members may be minimally/not at all committed and just want a Pass mark, missing the meetings, ignorant of deadlines and the expected quality of their assigned tasks. In some other cases there may be one or more dominating team members who want to make all the decisions and do things their own way, which doesnt allow for the full participation of other members. Team conflict may occur due to poor team planning or lack of a team project plan that specify and allocate the team tasks, including who should do what and when, or simply because the team do not have a clear goal and dont know what they should produce.
Non-committed and dominating team members
Lack of a clear team project plan
41
Table 7. A summary of major causes of conflict/conflict factors in student teams Characteristics of Effective Teams [1]
1. Dynamic exchange of information & resources i.e. effectively communicating and sharing resources and information. 2. Coordination of tasks
CONFLICT FACTORS
- Inefficient communication - Distrust & hostility among team members - Inefficient team meetings - Unclear team goals - Non-committed team members - Dominating team members
3. Interdependence i.e. relying on each other to complete the team project/assignment.
- Ineffective collaboration - Lack of a clear team project plan - Non-committed team members - Dominating team members
4. Ongoing adjustment to changes and task demands i.e. discussing team dynamics and progress and planning to accommodate changes
- Inefficient Communication - Ineffective team meetings - Unclear team goals - Lack of a clear team project plan - Non-committed team members - Dominating team members
5. Shared authority and accountability for team outcomes
Recognise Problematic and Extreme Team Behaviours.

There are behaviours which are clearly interfering with effective team dynamics and can be detrimental to team outcomes, for example:
Not attending team meetings/or consistently missing; Being ignorant of the assigned task deadlines or consistently missing the; Coming to team meetings unprepared; Failing to respond to team-related emails and messages; Being disrespectful and/or using coarse language with other team members.
Sometimes, normal behaviours which become excessive present themselves as problematic behaviours (see Table 8).
[1] J. Mcgourty, K. P. De Meuse, op. cit.
42
Table 8. Some excessive team behaviours which present themselves as problematic behaviours [1]
NORMAL/PRODUCTIVE EXTREME/UNPRODUCTIVE
Raising a Concern Asking Questions Ownership/Responsibility Principled Listening & Reflecting Staying in Touch Nit-picking Questioning or objecting to every possible detail on the project Missing Details Constantly asking questions because you were not paying attention the first time Possessiveness Refusal to allow anyone to alter or critique the work you have done for the project Uncompromising Never accepting any proposed compromises Lurking Never contributing in team meetings or other communications Nudging Always sending reminders and not allowing members a reasonable interval before responding before sending out more notes Inflexible Not allowing for changes in a plan or agenda Doing Everything Not allowing other members to make contributions
Follows Procedure On top of things
Consider five stages in managing conflict.

Stage 1. Revisit Team Expectations.
Start with the team ground rules specified in your Team Contract. Return and review your team agreed goals/aims and revisit the roles and responsibilities of team members established at the early stage of teamwork. This will give your team common ground to initiate discussion. Examine the conflict i.e. who are involved and what are the threats and needs and map out some alternatives to solve the problems. In this stage, the team should be engaged in an inclusive negotiation and discussion, try to map out the possible solution to the problem/issue/conflict following these steps:
- Identify the causes. - Determine the criteria for a solution. - Generate options. - Determine possible solutions. - Develop implementation plans. - Review results later on a regular basis.[2]
Stage 2. Understand Conflict and Map out Solutions
43
[1] http://archive.tlt.psu.edu/suggestions/teams/student/responsibility.html , accessed on12/08/2013 [2] http://archive.tlt.psu.edu/suggestions/teams/student/conflicts.html#depersonalize, accessed on 21/08/2013
NOTE
In any team conflict, consider two rules:
Stage 3. Depersonalise Conflict

The key at this stage is highlighting issues or problems rather than personality differences. In other words, attack the issue not each other. It is also very important to deal with team members emotions and feelings by addressing some of the principles of Managing Emotions.
Rule 1. Try to resolve the conflict within the team first. When the team member concerned is not responding to several attempts to reach them, inform the instructor as the first solution. Rule 2. Approach the teacher first, if the team member concerned is not reachable.
4. Structure Discussion
Structure the discussion to handle conflicts. Five key activities in this stage are
(1) Let each person state his or her view briefly. (2) Have neutral team members reflect on areas of agreement or disagreement. (3) Explore areas of disagreement for specific issues. (4) Have opponents suggest modifications to their own points of view as well as others. (5) If consensus is blocked, ask opponents if they can accept the team's decision. [1]
Reflect & Review
5. Reflect and Review

Reflect on conflict management process and review the outcomes. In this stage, you may ask these questions:
Did we identify the issue/problem which needed a solution/decision? Did we make a decision? Did every team member have a chance to speak or express their views? Were the tensions in the team reduced? Were the emotional responses and feelings of team member taken into consideration?
Structure Discussion
Depersonalise Conflict
Understand Conflict & Map out Solutions
Revisit Team Expectations

[1] http://archive.tlt.psu.edu/suggestions/teams/student/conflicts.html#depersonalize, accessed 21/08/2013
44
NOTE
In dealing with problematic team behaviours, follow two key steps:
Deal with problematic team behaviours.

Firstly, determine whether the behaviour is problematic or just simply a normal part of team processes. Try to discuss whether or not the behaviour:
negatively influences the team's ability to complete tasks and submits team assignment; is detrimental to the team's ability to make decisions through reaching consensus; and interferes with team members abilities to work together.
Step 1. Determine whether or not the behaviour is problematic. Step 2. Discuss the problematic behaviour with the team member concerned.
The second step in dealing with problematic behaviours involves discussing the issue with the team member who is responsible. Frame the problem in the following ways:
Express your concern/frustration, followed by a clear description of the problematic behaviour and explaining how/why it is negatively influencing team functioning and achievement of team goals.
"I/We feel (frustrated/concerned) when you (fill in behaviour) because it (explain how it affects the team)."
Give time to the team member/s concerned to express their sides of the issue. Try to reach a compromise where the concerns and needs of the team and the team member concerned are addressed and satisfied.
Acknowledge conflict management approaches and try to move towards Our Way method or collaborating approach.
Table 9 provides a summary of five approaches to face the conflict in student teams. These five approaches are further described in Table 10. The worst scenario in a team conflict involves a my way method or adopting a competing approach.
45
[1] http://archive.tlt.psu.edu/suggestions/teams/student/responsibility.html , 12/08/2013
Team members may also choose a No Way method avoiding to acknowledge that the conflict exists due to a range of reasons i.e. being afraid of losing friendship or confrontation. Some team members may also adopt an accommodating approach or Your Way method sacrificing their needs and interests to satisfy other members and avoid conflict. Adopting a compromising approach to conflict resolution, the team try to meet halfway, keeping every team member satisfied to some degree, which may not necessarily guarantee a best solution to the conflict or team problem. Finally, the team can adopt an Our Way method or collaborating approach to conflict resolution, where every team member freely expresses their opinions and alternatives in an open discussion process which is highly likely to lead to an optimal and creative solution to the problem/ resolution of team conflict.
APPROACH AVOIDANCE ACCOMMODATING COMPETING COMPROMISING COLLABORATING

METHOD NO WAY Evade Ill get out YOUR WAY Acquiesce Ill give in MY WAY Coerce Ill get him/her HALF WAY Compromise Ill meet you halfway OUR WAY Collaborate I care and I will work with you I respect you & will resolve conflict
ATTITUDE
BASIS
I always avoid conflict Safety & No Risk
Ill yield to keep your friendship
I Win I will make a You Loose deal
VALUE
People over Goal
Goal over People
Partial Value for High Value for Goal & People Goal & People
Table 9. A summary of five basic approaches to face team conflict [1]

[1] http://fr.slideshare.net/damclachlan/conflict-resolution-for-teams-updated , accessed 21/08/2013
46
Table 10. Detailed description of five basic approaches to face the conflict in student teams
[1] [2]
Style
AVOIDANCE
Description
The team avoid addressing the conflict. Adopting this approach, you find that the team may get to a point where it cannot progress any further. The conflict is never resolved in these circumstances.
Diagnosis
Team members accept ideas and solution without rigorous discussion of pros and cons. They leave team meetings with no clear idea on what has happened and what should be expected next. Same problems come to attention over and over. and tend to back down on their position. They feel uncomfortable about expressing their ideas and feelings. Some team members dominate the discussion and planning. The team priority and key value is "keeping everyone happy" instead of "finding the best solution to a problem". Team members keep blaming each other when things go wrong. Subgroups are created within the team who tend to stick together on every matter. Labelling or stereotyping team members is a common problem. Team members fail to consider alternatives and options other than their own points of view. Team members' efforts to lecture and convince others that they are right dominate the team meetings.
ACCOMMODATING Some team members sacrifice Team members are overly polite
their needs and interests to satisfy other members and avoid conflict. Decisions made in this process are poor and best solutions are never achieved. Team members who give up their needs in order to prevent conflict may eventually give in and experience emotional breakdown.
COMPETING
Team members are overly obsessed with satisfying their own needs to the point where the team's goals are neglected. There is a hostile environment within the team.
47
[1] [2]
McGourty & De Meuse, op. cit., pp. 34-35. Thomas & Kilman, op. cit.
Table 10. Detailed description of five basic approaches to face the conflict in student teams
(continued)
Style
COMPROMISING
Description
Compromising reflects "splitting the difference or meeting in the middle". The problem with a compromising approach to conflict is that the team may not reach to the best and most effective solution. This approach tends to satisfy each team member to some degree. But it fails to reach to the best answer to a problem, which involves "candid discussion, ongoing critique, and the most direct approach regardless of whose idea it might be". This conflict resolution style reflects team members' efforts to maximise fulfilling each others needs via a win-win scenario". Every team member feels free to express their ideas and interests while ensuring that other members meet their needs too. By adopting this approach, the team is most likely to reach an optimal and creative solution to the problem.
Diagnosis
The difference in the team is settled by voting. Solutions are made by taking into account every team member's position, irrespective of whether this is the best solution.
COLLABORATING
48
Discuss the problematic behaviour with the team member concerned.

Tips are included for you to consider when you want to discuss an issue or a problematic team behaviour with the team member who is showing that behaviour (Figure 5). For example, you need to highlight the issue/action instead of criticising that person. Leave all your presumptions and judgements aside and try to closely examine the description of the issue.
Figure 5. Tips for discussing problematic team behaviours [1]
INSTEAD OF
Actor/Team Member
Your Conclusion Presumptions/Judgements Advice/Answers Questions of WHY
FOCUS ON
Action/Team Problem
Your Observation Descriptions/Information Ideas/Alternatives Questions of WHAT & HOW
Revisit your attitude. Figure 6. Tips for revisiting your attitudes in team conflicts [2]
Your attitudes in team conflict situation determine a great deal of your personal responses to conflict and hence have great impacts on how the team may manage conflict. Try to revisit your attitudes as a very first step in any team conflict management.
LEAVE BEHIND
Your desire to win, punish, or control Your desire that everything be fair Your determination to be right Your assumption that it wont work Your tendency to think in black and white, right or wrong
FOSTER IN YOURSELF
A willingness to work this out An understanding that perception is reality both for you and those around you A willingness to learn from situation A willingness to see and acknowledge your own contribution to the problem
49
[1] Adopted from http://fr.slideshare.net/damclachlan/conflict-resolution-for-teams-updated , accessed 29/01/2014. [2] ibid.
Handle your anger in conflict.

Anger is a powerful emotion that can often overwhelm us. We need to learn to handle our anger productively. Anger is a secondary emotion. There are always other primary emotions underlying anger e.g. hurt, disappointment, loss and concern. Ensure that you examine the primary emotions underlying your anger, because connecting with your primary emotions supplies you with the emotional information you need to resolve conflict. [1]
Learning how to work in a team is about emotional maturity. The critical early lessons about teamwork are associated with handling personality conflicts, swallowing personal pride, negotiating divergent value systems and developing a capacity of identify each persons potential strengths and weaknesses (Associate
Professor Michael Ostwald).
There are techniques you can use to handle a hot emotion such as anger. Try to find the strategies that best respond to your body and mind. Among these techniques, there are those you can use immediately or those appropriate for after you feel angry. For example, you may at the first sign of anger breathe deeply and take some time out from the team. Other methods may help you to become calmer and less angry in the longer term. For example, you can work out aggression through regular exercise, and/or talk to friends about your feelings.
DISTRACTION
Count to ten Think about something irrelevant Use humour/try to remember a funny situation Focus on your breathing
COPING
Look at the situation from another person's perspective Take a realistic look at the incident Look at the situation as if it happened a long time ago Focus on the situation instead of emotions Be positive and optimistic
Table 11. Two types of strategies for turning HOT Emotions into COOL Emotions [2]
[1] J. Feldman, K. Mulle, Put Emotional Intelligence to Work: A EQuip Yourself for Success, ASTD, 2007, p.114. [2] S. J. Stein, op. cit.
50
References
BUCKENMYER, J. A. 2000. Using Teams for Class Activities: Making Course/Classroom Teams Work. Journal of Education for Business, 76, 98-107. DAVIS, K. 1977. Human Behavior at Work, New York, McGraw-Hill. Feldman, J. & Mulle, K. 2007. Put Emotional Intelligence to Work: A EQuip Yourself for Success, ASTD. FISHER, A. 2000. Developing skills with people: a vital part of architectural education. In: NICOL, D. & PILLING, S. (eds.) Changing architectural education: Towards a new professionalism. Taylor & Francis. Frederick, M. 2007. 101 things I learned in architecture school, Cambridge, MA, MIT Press. JOHNSON, D. W. & JOHNSON, F. P. 1991. Joining together: Group Theory and Group Skills, Needham Heights, MA, Allyn and Bacon. MCGOURTY, J. & DE MEUSE, K. P. 2001. The Team Developer : an assessment and skill building program / Student guidebook, New York, Wiley. SCHOLTES, P. 1992. The Team Handbook, Madison, Joiner Associates. SCOTT, V. 2010. Conflict Resolution at Work for Dummies, Indianapolis, Indiana, Wiley Publishing, Inc. STEIN, S. J. 2009. Emotional intelligence for dummies. Wiley. THOMAS, K. W. & KILMAN, R. H. 1974. The Thomas-Kilman Conflict Mode Instrument, Tuxedo, NY, Xicom.
BIBLIOGRAPHY
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Associate Professor Richard Tucker, the project leader ([email protected]).

5. What roles contribute to the WORK

Figure 4. Four stages of Tuckmans team development model

Recommendation 1: Six Key Teamwork Skills

Recommendation 2: Groupwork VS Teamwork

Recommendation 4: Team Processes

1. How to develop a Team Contract

1. How to develop a Team Contract (continued)

Individually, spend 15 minutes exercising these activities:

Show up & be on time. Be fair & honest

5.Develop the team contract drawing

[1] Fisher, op. cit., pp. 116-122.

POSITIVE TEAM EXPERIENCE

Positive factors (Features of

NEGATIVE TEAM EXPERIENCE

Example 1 of a Team Contract

Team Contract of Team X, Sample no.1

Team Code of Conduct

Team Contract of Team X, Sample no.1 (continued)

Example 1 of a Team Contract

Example 2 of a Team Contract

Team Contract of Team X, Sample no.2

Ground Rules/Team Expectations

Team Contract of Team X, Sample no.2 (continued)

Example 2 of a Team Contract

2. How to prepare a Team Project Plan

Table 2. General Responsibilities of Team Members [1]

Team Recorder /Note-taker

Team Project Plan

Development of a Team Project Plan

Development of a Team Project Plan

Development of a Team Project Plan

3. How to run an effective Team Meeting

2. MANAGE, RECORD and PLAN

Responsibilities associated with Roles

All team members

4. How to assign roles and lead a team

The leader must encourage everyone's contributions

The leader must encourage group interactions and

The leader must anticipate what information,

The leader must take part in the discussion and

CONCERNS OF INDIVIDUALS THAT MAY AFFECT PARTICIPATION

ROLES & LEADERSHIP

5. What roles contribute to the WORK

Seeking information or opinions

Giving information or opinions

What constitute a highly effective team

Differences are dealt

The group encourages

6. How to make team decisions

3. Decision by averaging individuals opinions

4. Decision by authority after group discussion

7. Decision by It is a collective opinion arrived at by a group of individuals working consensus

7. How to make team decisions by CONSENSUS

Avoid arguing blindly for your opinion.

Discuss, listen and allow every member to participate.

Johnson & Johnson, op. cit., pp. 220-221.