System Analysis and Design Group Project

TABLE OF CONTENTS

Chapter 1 Page#
1.0 Introduction 6
1.1 Scope 6
1.2 Objective 7
1.3 Preliminary investigation 7
1.4 Fact finding techniques 7
1.4.1 Interviews 7
1.4.2 Summary of Interviews 7
1.4.3 Surveys 8
1.4.4 Summary of Surveys 8
1.5 Problems of the current system 8
1.6 Proposed solutions to the problems 8
1.6 Benefits of the proposed system 9
1.7 Conclusion 10

Chapter 2 Page#
2.0 Feasibility 10
2.1 Technical Feasibility 11
2.1.1 Hardware 11
2.1.2 Software 11
2.1.3 Machines 11

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System Analysis and Design Group Project

2.2 Operational Feasibility 11

2.2.1 PIECES 11
2.3 Schedule feasibility 12
2.3.1 Task Description 13
2.4 Economic Feasibility 14
2.4.1 Cost-Benefits Analysis 15
2.4.2 Pay Back Analysis 15
2.4.3 Pay Back Analysis Graph 16
2.4.4 Explanation of Pay Back Analysis 16
2.4.5 Return on Investment Analysis 17
2.4.6 Explanation of Return on Investment Analysis 17
2.5 Conclusion 17

Chapter 3 Page#
3.0 Data Flow Diagrams 18
3.1 Context Diagram 18
3.1.1 Explanation of Context Diagram 19
3.2 Level 0 Diagram 21
3.2.1 Explanation of Level 0 20
3.3 Level 1 Diagram 22
3.3.1 Explanation of Level 1 22
3.4 Data Dictionary 23
3.4.1 Data Flows 24
3.4.3 Data Store 33
3.4.4 Processes 35
3.4.5 Entities 39

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System Analysis and Design Group Project

Chapter 4 Page#
4.0 Sun Video Corporations Logo 41
4.1 Main Menu 42
4.2 Customer 43
4.3 Video Return 44
4.4 New Customer Registration 45
4.5 Customer Payment Details 45
4.6 Database Tables 46
4.6.1 Rent a Video Table 47
4.6.2 Payment Details Table 49
4.6.3 Customer Table 51
4.6.4 Video Returned Table 53

Chapter 5 Page#
5.0 Gantt Chart 57
5.1 Conclusion 58
5.2 Reference 59
5.3 Appendix 60

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System Analysis and Design Group Project

ACKNOWLEDGEMENT

In the beginning we would like to thank our GOD, the most merciful and beneficent, for
giving us the strength to complete this project with full determination.

My special thanks to my course instructor, Mrs. Ambreen Ahmed, without her help and
guidance we would not have been able to complete the report up to the mark and as well
if it was not for her support in the field of Microsoft acsses i don’t think we would be
able to present the screen shots in a appropriate way.

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System Analysis and Design Group Project

INTRODUCTION
This case study is about a video shop whose name us Sun Video Corporation. It has
expertise in video rental business. Their plan is to have a series of stores scattered
strategically around a metropolitan area. As being expertise in the video rental business
they offer great deal for their customer and provide a competitive edge for their
competitors. In this case we are required to do the work of the system analyst and go
through each process which the system analyst performs.

SCOPE
As all of you know that as the world is advancing the need for new system have increased
in every organization old systems are being replaced by new system, the reason behind
this is that the organization demands excellent quality work more profit to be earned in
short term and to gain more market share as quick as they can and to kick their
competitors out of the market. New system is:
• User Friendly
• More Efficient
• They provide you with the latest security (I.E Fire Wall)
• U can use internet proving you with the better speed and quality so you could
send and receive important e-mails

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System Analysis and Design Group Project

As mentioned above that what the new system does, our prime target is to create a
new and reliable system for Sun Video Corporation as it is offering many facilities to
its customers and it is proving a competitive edge.

OBJECTIVE
My objective is to make useful and user friendly system, so that non technical person can
also under stand it. It is easy for the company to use the system, providing the system that
would be designed for the company will consists of high security software (zone alarm
version 9) so that no hacker can break inside the system and stole data and installing
latest version of antivirus (I.E McAfee version 8.0) so the system is virus free and the
data is secured

PRELIMINARY INVESTIGATION
After receiving the request from Sun Video Corporation regarding their system our team
started its work with the very basic step that was searching for the problem by the method
of fact and finding techniques and gather the information regarding the problem that
was faced by the Sun Video Corporation.

FACT FINDING TECHNIQUES

This stage involves Interviews, conclusion, Survey, conclusion problem of the current
system, proposed solution to the problem of the current solution conclusion

Interviews

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System Analysis and Design Group Project

This was the basic step taken by our team this main reason for conducting interview was
that we would know that what are the problem that the company is currently facing and
how is it affecting their business? Although taking interview is not an easy task but we
manage to do it some how.

Conclusion
As a part of our first step we conducted this session and went to various people like the
managing director the company, the sales manager, the cashier and asked them about the
problem that they were facing, so that the information that they provide us would be later
used on.

Surveys
The second step that our group took was going on to surveys of different famous and
large video stores in order to see what is the main reason behind their success in the
market and what type of system are they currently using ad what are the benefits that they
are getting out of it?
Conclusion of Survey
Conducting survey was successes as it gave answer to most of are questions. Are prime
target was achieve we gathered all the relevant information and the irrelevant information
was discarded.

Problems with the current system

1. The problem that was detected and was commonly seen in the answer of
interviews was that all the work was done manually,
2. There were a lot of records being generated on papers, which was very
insecure if any thing happened to the store all the records would be destroyed
and that would provide the company in a great loss,
3. No proper security arrangements every one was accessible to the personal
records of every individual customer.
4. No privacy.

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System Analysis and Design Group Project

SOLUTION to the problems

After conducting the interviews and surveys it was observed that the company needed a
latest system, in order to improve its quality so there fore we came up with the new
system know as Video Rental System which was to use further to solve all the problems
of the users and the corporation.

Advantages of the system to be introduced

By introducing this system the company would be in safe hands due to the latest software
installed in the system which would prevent it from data hacking.

1. All the personal records would have right of privacy, as passwords can be easily
generated with the help of password manager guide which is an 8 user guide, user
friendly software which tells the user how to create a password and to use it.

2. It more reliable, Fast and user friendly.

3. It can generate automatic backup of each customer records. Incase the original
one is deleted the system can provide the user with the back up.

4. It would be sending automatic notifications to the user who have rented videos for
$50.

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System Analysis and Design Group Project

5. It will contain software which will the user on which shelf on what location is the
particular video which the customer s looking for this will provide them with time
flexibility and the customer would also be satisfied with this service.

6. Introducing this software would facilitate new customer enrolling and renting
movies from Sunny Videos that will make them enjoy high profit.

CONCULSION
After performing the necessary steps it was founded that sunny videos manual way of
working was more time consuming and it was not efficient to work with this system
as no privacy right were available. Being the system analyst it was decided that it is
necessary to introduce a new system for Sunny Video which is know as Sunny rental
Video

FEASIBILITY

Feasibility report means to identify the problem and summarizing the complete
objectives. It also creates broad data for the management team that would decide by
looking at the objects whether to move on the new phase or not. There are 4 types of
feasibility report which are mentioned below:
1. Technical
2. Operational
3. Economical
4. Schedule

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System Analysis and Design Group Project

Technological or Technical feasibility

Under this process the (IT) company determines weather the company has technological
resources to compose or purchase the system. Thus we figured the technical feasibility
report; we came to know the system which is proposed to the Sun Cooperation can be
operated easily. The system replace the manually work and transform all the manually
data in to computerize form .which would augment productivity. Training sessions are
required for the employees to educate them to excel to the newly proposed system and to
further understand and use the built in software that are inside the system to prevent their
company from suffering great losses.

Operational feasibility
Operational feasibility helps to crack business problems and provide opportunities to
business .Our system would help users to use the system effortlessly, thus eliminating the
paper work. Through data entry the system would cradle all the records of the customers
and hence the transactions made by sun video can be seen through any interface of sun
video. Through this all the customers record would be maintain properly without fuss. It
would show all the records of payment received, due dates, and pending payments. This

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System Analysis and Design Group Project

system would be user- friendly which would enable employees to learn and operate the
system fester achieving productive results.

Pieces framework
Pieces stands for Performance, Information, Economy, Control, Efficiency, Services
Pieces has merely 6 points.
Performance
The currant system is not that fast and efficient which waste sundry time in paper work
even after that the transactions of the customers are not recorded properly thus arising
conflicts between management and employees and customers .Thus performance is
effected, through new system the whole thing would be computerized and the task would
be done rapidly hence augmenting performance levels.
Information
The system will have its own data base through it the company can look and see all the
transactions of the customers thus having information about all it customers .
Economy
The system would be computerized, user friendly thus it would enhance productivity,
thus making the project economically strong. Perishing manually work thus codifying
and organizing the data of the customers properly. It would reduce the more workers, thus
cutting down the expanses and saving more money.

Control
Top management would have charge to control the system, thus it would decrease
pilfering , providing security . Thus every employee would have limited excess.

Efficiency
The system would be computerizes all over thus it would coup with all sinecures like data
entry, customer information, billing information resulting efficiency among employees
eventually satisfying customers .

Services

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System Analysis and Design Group Project

Our company would provide augment product or system thus in future if the sun
cooperation needs to have new tools we would provide them. Thus upgrading the system.

Schedule Feasibility.
Is that feasibility under which our company will meet its deadlines, and task to gratify
them? Under it we have set targets to finish what activity on which time.

Task completing dates

• Feasibility report would be done in 3 days including technical, economical,
operational, schedule.

• Pieces framework would be done in 4 days which would include performance,

information, economy, control, efficiency and services.

• Investigation of (PI) will be done in 2days

• Requirements of users will be done in 2.5 days

• Analysis of system needs would be done in 4days

• Development and documenting the software would take 8days

• Cost benefit analysis would be done in 2days

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System Analysis and Design Group Project

• Payback analysis would be done in 1 day

• All the diagrams e.g. pert chart, data flow, level zero diagrams would be done in
5days

• Level 1 diagram would be done in 3days

• Data store would be made in 1 day

• All Entities software would be done in 4 days

• Making of screenshots in 2 days

Economical Feasibility
Under this feasibility we analysis weather benefits in making the new system are
more then the development cost. Is it profitable to take the task and make it? Will it
going to provide any benefits to the organization.

COST-BENEFIT ANALYSIS

Economic feasibility is performed by doing the cost-benefit analysis, which is the

process of identifying the financial benefits and costs associated with the
development of the project.
The evaluation of our project is being done on the following strategies

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System Analysis and Design Group Project

• PAYBACK ANALYSIS

It is the process in which the organization identifies the time period in which the
system would pay back for itself.
The costs in the development of this project and the profits attained are shown below:

Cumulative Cumulative
Year Cost cost Benefits benefits
0 50,000 50,000 2,500 2,500
1 20,000 70,000 10,000 12,500
2 18,000 98,000 20,000 32,500
3 14,000 112,000 25,000 57,500
4 17,000 129,000 35,000 92,500
5 19,000 148,000 50,000 142,500
6 21,000 169,000 52,000 194,500
7 23,500 192,500 55,000 249,500
8 25,000 217,500 60,000 309,500
9 25,000 242,500 62,000 371,500
10 27,000 269,500 65,000 436,500

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System Analysis and Design Group Project

PAYBACK ANALYSIS GRAPH

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System Analysis and Design Group Project

450000

400000

350000

300000
Year
250000 Cost
200000 Cumulative cost
Benefits
150000 Cumulative benefits
100000
50000
0
1 2 3 4 5 6 7 8 9 10 11

EXPLAINATION OF PAYBACK ANALYSIS

This graph was made on Microsoft Excel which helped in analyzing By the looking at the
above payback analysis graph it could be easily concluded that the system would payback
for itself in the 6th year after its development.

• RETURN ON INVESTMENT(ROI) ANALYSIS

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System Analysis and Design Group Project

ROI= (Total benefits – Total costs) / Total costs

ROI= (436,500 - 269,500) / 269,500

ROI= 167,000 / 269,500

ROI= 0.61

EXPLAINATION OF ROI

According to the workings of the ROI the organization is getting 61% return on its
investment.

CONCLUSION
After performing different steps of feasibility it was concluded that our software is
feasible and easy to use for the company. Now we decided to move on to the design
phase.

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System Analysis and Design Group Project

DATA FLOW DIAGRAMS

Data flow is known as a geographical figure of the data. DFD denotes the process which
takes place in a system .it even shows how data evolve around through an information
system.

CONTEXT DIAGRAM

EXPLANATION OF CONTEXT DIAGRAM

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System Analysis and Design Group Project

The diagram says that the customers would interact with the system and it would show
his/her id, it would include whose payments are outstanding, whose payment are done,
whose videos are due. The new customer has to fill the form to avail membership for the
sun video. System would generate reports and management would be accountable to see
the report of the whole report... The accounts department would send cash which would
received by customers.

EXPLANATION OF LEVEL 0 DATA FLOW DIAGRAM

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System Analysis and Design Group Project

This diagram was made by using viso .In this case the when the customer will give there
id, the system would show customer payments, dues, etc. Accounts deportment sends
cash. Customer record shows rental information to compose a report. Which would give
to the management of the sun video. This system have information when the video is
rented then its receipt is made and passed to the customers. Payment which are which are
received from the accounts department is updated in customers records. If the customers
comes to the bonus level those customers’ details are forwarded to the accounts
department which generates motley or yearly schemes or bonus letters for those desire
customers.

LEVEL 0 DATA FLOW DIAGRAM

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System Analysis and Design Group Project

LEVEL 1 DATA FLOW DIAGRAM

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System Analysis and Design Group Project

EXPLANATION OF LEVEL 1 DATA FLOW DIAGRAM

In level 1 Data Flow Diagram, Customer Rental Record which is a data store sends
customer’s yearly details to the Create Yearly Bonus Letter. It advances to Free Coupons
Process which generates free coupons for the customer and both the items bonus letter
and free coupon goes to Create Customer Certificate. These three items that are coupons,
letter and certificate are sent directly to the customer.

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System Analysis and Design Group Project

DATA DICTONARY

Date dictionary is just like a dictionary which contains meanings of words,

Data dictionary is made by the analysis to keep track and record of the
information and thus it could be use further in future if required changes
in the system. Data dictionary contains the meanings of words which are used
in the system and data flow diagrams. It helps to
• Deplete redundancy
• Compose data flow in a constructive manner
• Provide aid on data stored files and save it
• Create deductive data flow processes

the data dictionary for this project is given below

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System Analysis and Design Group Project

Data Flows

Name : customer details

Description : details of new customers

Source : customer

Destination : add customer

Data Structure: customer name + address + telephone.

Name : customer details

Description : details of new customers

Source : add customer

Destination : customer rental records

Data Structure: customer name + customer id + address +

telephone number.

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System Analysis and Design Group Project

Name : customer info

Description : update customer rental records

Source : video return

Destination : customer rental records

Data Structure: customer name + customer id + address +

telephone number + returned videos

Name : customer/Video ID

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System Analysis and Design Group Project

Description : identification of customer and video

Source : customer

Destination : video return

Data Structure: customer name + address + telephone +

identification code.

Name : video info

Description : video rental information

Source : video return

Destination : video rental record

Data Structure: available videos list + video returned

Name : payment/dues

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System Analysis and Design Group Project

Description : details of payments

Source : customer

Destination : payment received

Data Structure: amount of payment + mode of payment

+customer ID.

Name : receipt

Description : receipt of the payment made

Source : receipt generation

Destination : customer

Data Structure: customer ID + amount paid

Name : customer info

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System Analysis and Design Group Project

Description : updates the rental records

Source : customer rental record

Destination : receipt generation

Data Structure: amount owed + customer ID

Name : payment received update

Description : receipt of the payment made

Source : payment received

Destination : customer rental record

Data Structure: amount paid + balances if any left + customer ID.

Name : cash

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System Analysis and Design Group Project

Description : payment being paid

Source : accounts

Destination : payment received

Data Structure: amount paid + customer ID.

Name : customer rental info

Description : details about customers

Source : customer rental record

Destination : create yearly free coupons.

Data Structure: ID + code+ name + rent paid + type of video issued.

Name : customer rental info

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System Analysis and Design Group Project

Description : details about customers

Source : customer rental record

Destination : create monthly letter discount coupon

Data Structure: ID + code+ name + rent paid + type of video rented.

Name : rental info

Description : details about the movies rented

Source : rental record

Destination : produce customer rental report

Data Structure: customer name + ID + rent paid.

Name : report

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System Analysis and Design Group Project

Description : details about the customers and the videos

Source : produce customer rental report

Destination : management

Data Structure: customer name + movies rented

Name : monthly coupon letter

Description : certificates provided to customers

Source : create monthly letter discount coupon

Destination : customer

Data Structure: customer name + Customer ID

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System Analysis and Design Group Project

Name : yearly coupon letter

Description : certificate issued yearly

Source : create yearly free coupon

Destination : customer

Data Structure: customer name + ID

Data Store

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System Analysis and Design Group Project

Name : customer rental record

Description : all the details of a customer

Input Data Flow : customer details

Payment received update
Customer info

Output Data Flow : customer rental info

Rental info

Data Structure : customers name + customer id’s + addresses +

telephone numbers + movies rented + amount
balances + amount paid

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System Analysis and Design Group Project

Name : video rental record

Description : all the details of videos

Input Data Flow : customer details

Payment received update
Customer info

Output Data Flow : customer rental info

Rental info

Data Structure : customers name + customer id’s + addresses +

telephone numbers + movies rented + amount
balances + amount paid

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System Analysis and Design Group Project

Processes

Name : add customer

Description : registering new customers

Input Data Flow : customer details

Output Data Flow : customer details

Process Specification: receives customer details

verifies new customers
sends customer rental card to customer and new
customer info to customer record

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System Analysis and Design Group Project

Name : video rental

Description : manages the renting process

Input Data Flow : customer/video ID

Output Data Flow : video info

customer info

Process Specification: checks request and issue videos

sends out rental info

Name : payment received

Description : recording cash transactions

Input Data Flow : payment/dues

cash

Output Data Flow : payment received update

Process Specification: takes in the payments.

Name : receipt generation

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System Analysis and Design Group Project

Description : makes receipts

Input Data Flow : customer info

Output Data Flow : receipt

Process Specification: takes in payment info and sends the receipt generated to
the customer

Name : create monthly letter discount coupon

Description : produces monthly reports

Input Data Flow : customer rental info

Output Data Flow : monthly coupon letter

Process Specification: checks in customer final details and sends monthly

coupons to various customers

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System Analysis and Design Group Project

Name : create yearly free movie coupon

Description : produces yearly reports

Input Data Flow : customer rental info

Output Data Flow : yearly coupon letter

Process Specification: checks in customer final details and sends yearly

coupons to various customers

Name : produce report

Description : makes final reports

Input Data Flow : rental info

Video rental info

Output Data Flow : report

Process Specification: takes in info about customer and videos and send the
info to the management.

Entities

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System Analysis and Design Group Project

Name : Customer

Description : people wanting to rent video

Input Data Flow: receipts

monthly coupon letter
yearly coupon letter

Output Data Flow: customer details

customer/video ID
payment/dues

Name : accounts dept

Description : manages all the finance of the organization and the system

Input Data Flow: Cash

Output Data Flow: ---

Name : management

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System Analysis and Design Group Project

Description : manages the organization and the system

Input Data Flow: management report

Output Data Flow: ---

Screen Shots

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System Analysis and Design Group Project

Our logo

This logo was designed with the help of adobe photo shop to provide a good
look for the system

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System Analysis and Design Group Project

Main Screen:

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System Analysis and Design Group Project

Video RENTAL FORM:

This form shows the video id and the customer id that what particular movie has been
issued by a particular customer

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System Analysis and Design Group Project

Video RETURN FORM:

This form tells that whether the VCD that was issued by the customer has been returned
on the due date or not if not how much fine he has to pay for getting delayed.

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System Analysis and Design Group Project

VCD/DVD DISCRIPTION FORM:

This tell the customer that the movie they are looking for in what category is it available
for (e.g in DVD or VCD)

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System Analysis and Design Group Project

NEW CUSTOMER ID FORM:

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System Analysis and Design Group Project

This is a plain form for a new customer to get enroll for the membership and start using
sun videos services.

Table:

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System Analysis and Design Group Project

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System Analysis and Design Group Project

This table shows the amount of customer that have been enrolled to use the services of
Sun Videos

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System Analysis and Design Group Project

Bonus Table:

This table tells about how many customers have been enrolled in the bonus scheme
introduced by sun videos corporation.

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System Analysis and Design Group Project

Rent a Video:

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System Analysis and Design Group Project

This table shows that how man customer have taken the videos on rent.

Payment Mode

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This table shows that the fine that a particular customer has to pay when he extends his
return date and the video is over due

Reports

Customer:

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System Analysis and Design Group Project

Video Rental:

Video Returned:

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System Analysis and Design Group Project

This shows how many movies have been returned by the customer plus it is
also showing the fine that if a customer gets late how much does he has to pay

Gantt Chart

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System Analysis and Design Group Project

This chart is made before starting the actual work. This helps us to plan each and every
thing and go about it according to time and days

Conclusion

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System Analysis and Design Group Project

After putting hard effort on the designated proposal assigned by the Sun Videos
corporation it gives me and my group the honor that the making of the new system
was a complete success which in future will them to solve their problem, as new
hard ware and software are being installed in the system and it is user friendly nd is
easy for the management to understand .

REFERENCES

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Reference By Book:
Kendall.J,(1999), System Analysis and Design, 4th edition, Prentice Hall
International,
Cashman.T, (2001), System Analysis and Design, Course Technology.

APPENDIX

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System Analysis and Design Group Project

TASK SHEET

Members Work Division

1. Bilal Mubashir Context diagram, level 0, level 1, Gantt
chart. economic feasibility, designing the
system

2. Mohsin Wahid Context diagram, level 0, level 1,

Feasibility

3. Usman Saleem Introduction, technical feasibility,

operational feasibility, schedule feasibility.
fact finding techniques, economic
feasibility, data dictionary.

4. Shoaib Mirza Technical feasibility, operational

feasibility, schedule feasibility.

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