Scribd
Upload
38 views

Com 1010 Midterm

Uploaded by

api-223818697
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
38 views

Com 1010 Midterm

Uploaded by

api-223818697
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
You are on page 1/ 2

Comm 1010 Midterm Chapter 1 Question #2 The communication channels in the Sundown Bakery started out very personal

and easy, but slowly got more muddled and distant between the employees and the owners, Carol and Bruce. They started out working side by side with the employees, but as their business expanded and they hired Hans, most communication from management started coming through impersonal memos. f Hans instead used Carol and Bruce as a go!between, and had them send out emails directly to the employees, the dislike for the new "bureaucrats#, could have been mitigated. Having the emails come directly from the owners would give employees a clear way to respond and have a discourse with them. Store managers would still be responsible for making sure everyone was kept up to date, but the hierarchy wouldn$t seem so rigid. %n organi&ations choice in communication channels is a good indicator of the organi&ation as a whole. %s the Sundown Bakery got larger and more difficult to run, the communications became more distant and muddled. n a company like 'c(onald$s, where all policies are made at the top and sent downward, communication is very top!down as well, with employees only communicating past the management immediately above them in rare cases. Chapter 2 Question #1 The sundown Bakery has a very diverse group, but they all must work very well together, considering the bakeries performance. They have workers coming from all over the world, and for different reasons. )ith so many people from entirely different cultures working together, there are bound to be some miscommunications, but not many are mentioned. Chapter 2 Question #2 *eally the only problem in the Sundown Bakery that we know comes from cultural differences is +ose$s distaste for working under women. Hans$ formal managing obviously have some taken aback, which may be due to cultural differences as well. n %merica, it isn$t unusual for workplaces to have a uniform, but with so may employees coming from other places, some of them my see it as unnecessary

and restrictive. Those sentiments, in turn, could make employees from places where conflict is more downplayed uncomfortable around those who openly complain. Chapter 2 Question #3 t seems the best way for the Sundown Bakery managers to start communicating effectively would be to have meetings. 'emos are clearly not working out, one way communication does not promote dialogue. Taking some time at the beginning or end of the day a few times a week would allow managers to communicate the reasoning behind their policies, as well as give employees a clear channel to address their concerns. Things will only get more difficult and complicated as the business expands, so these channels have to be clear before things get to out of hand.

You might also like