Theories of Selling

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Theories of Selling

Buyer Seller Dyads


Dyad : situation in which two people interacts Ex :- Sales person- Prospect Franklin Evans Dyads in Insurance Sellers and buyers similar outlook can result in sales

Buyers initial conditioning with sales can influence sales.


Sales process is influenced by personality and roles.

Two approaches Sales theories

1. Based on experiences of sales people and advertising people


( to a certain extent)

2. Based on behavioral theory

Theories
Seller Oriented Theories Buyer oriented Theories Sales person influence and buyers decision process
Behavioral equation theory

AIDAS Right Set of circumstances theory

Buying formulae

AIDAS
1. Attention
2. Interest 3. Desire 4. Actions : Buying must be induced. 5. Satisfaction : Assure that it builds satisfaction.

Right Set of Circumstances


It is called situation- response theory . Particular Circumstances can make the prospect respond in

a predictable way .
Circumstances can be external or internal.

Buying formula theory


Buyers needs or problems are important and sales persons role is to help the buyer to find solutions. Need Solution Satisfaction. Need to emphasize on need, product \solution. Buyer Purchase

Adding adequacy and pleasant feelings


adequacy pleasant feelings

Need

Product service\trade name Purchase Satisfaction

Buyer

Behavioral equation theory


J.A Howard used stimulus response model and findings from behavioral research. 4 essential elements of sales process. A) Drive b) Cues c) Response d) Reinforcement

Drives ( strong Internal stimuli) Innate and Learned drives Cues Weak stimuli Two type of Cues- Product and Informational cues Response and Reinforcement.

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Howards equation
B= P*D*K*V B= Response P=Inward response tendency D= Present drive level K= Present satisfaction V= Intensity of all cues.

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