Scribd
Upload
146 views1 page

Similarities Wiliam Edward Deming Philips P.Crosby

The document discusses the views of Wiliam Deming and Philips Crosby on quality management. Both emphasized the importance of customer requirements in setting quality standards and the need for continuous improvement to meet or exceed customer needs. Quality improvement must start from the top, as management is responsible for creating a system where employees can achieve goals of zero defects through hard work, sincerity, and personal responsibility.

Uploaded by

Gopalakrishnan Kuppuswamy
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
146 views1 page

Similarities Wiliam Edward Deming Philips P.Crosby

The document discusses the views of Wiliam Deming and Philips Crosby on quality management. Both emphasized the importance of customer requirements in setting quality standards and the need for continuous improvement to meet or exceed customer needs. Quality improvement must start from the top, as management is responsible for creating a system where employees can achieve goals of zero defects through hard work, sincerity, and personal responsibility.

Uploaded by

Gopalakrishnan Kuppuswamy
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Similarities

Wiliam Edward Deming

Philips P.Crosby Mr. Crosby defined quality as a conformity to certain specifications set forth by management and not some vague concept of goodness. These specifications are not arbitrary either; they must be set according to customer needs and wants.

Importance of customer requirements as standard

In Demings view, the consumer is by necessity the most important part of the production system: without a consumer, there is no reason to produce.

The Responsible for quality-management

Quality is made in the board room. Dr.Demings ideas of hard work, sincerity, decency, and personal responsibility, forever changed the world of management. It is not enough to just do your best or work hard. You must know what to work on. Meet/exceed customer needs; continuous improvement.

Quality improvement starts from the top. To create a manufacturing process that has zero defects management must set the tone and atmosphere for employees to follow. If management does not create a system by which zero defects, not thats close enough.

Goal of quality

Continuous improvement by setting zero defects production.

You might also like